Current inquiries
Supported Operating System(s):
Windows 7, Windows 8, Windows 10About Tele-Support HelpDesk
Tele-Support HelpDesk is an on-premise help desk management system that offers inquiry tracking, call forwarding, escalation management and task management tools within a suite.
Tele-Support HelpDesk features a dashboard that allows users to access inquiry statistics, progress reports, new inquiries, knowledge base items and reminders from a single page. The software also features interaction tracking, which enables users to view all their open and closed inquiries on one screen.
Tele-Support HelpDesk offers a links database, which links each inquiry to users' details so that agents are able to use that information while working to resolve issues. Help desk agents can also look into the known-issue database using keyword queries and find solutions to ...
25 Reviews of Tele-Support HelpDesk
Average User Ratings
Overall
4.28 / 5 stars
Ease-of-use
4.5
Value for money
4.0
Customer support
4.0
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
February 2017
Amie from Isensix, Inc.
Company Size: 11-50 employees
Industry: Environmental Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2017
Excellent Application
We use this application for a Support Call Center and it works great! We're able to track open/closed tickets with ease. Field customization really helped this application integrate with our existing processes. The bug tracking feature is a great way for us to link specific tickets to open software issues. There are only 2 features we wish it had: 1) the ability to open multiple tickets at once. This would be a nice addition for our constantly multi-tasking staff. 2) the ability to merge/link tickets together. Their support and sales staff are very easy to work with and are always helpful when we have questions!
Pros
The ticket itself. Works well for our team to review open issues.
Cons
Not able to have multiple tickets open at one time. Would be a nice feature to help us multi-task better.
February 2017
Ronald from VerCom Systems Inc.
Company Size: 11-50 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2017
TelSupport Helpdesk user since late 90's
The product has always been stable and provides an intuitive interface that allows our engineers to simply create and link tickets. The ability to look at previous tickets and provide reports has been instrumental in our ability to quickly and thoroughly support our customer base.
Pros
Simple intuitive interface with quick access to historical tickets related to a customer.
Cons
would love to have a keyword search across all of a customers records
March 2018
Aimee from Computer Software
Company Size: 11-50 employees
Industry: Computer Software
Time Used: More than 2 years
Review Source
Ease-of-use
4.0
Functionality
4.0
March 2018
Simplistic support software
Pros
I like that all customer support cases are in one place and can easily be looked up. I also like that you can bill out from this system for support calls and it includes support notes.
Cons
When it comes time to update the software, it can be quite a pain plus it seems that support is lacking for the program.
October 2016
Per from Fructus Data AB
Company Size: 2-10 employees
Industry: Mechanical or Industrial Engineering
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2016
Tracking customizations
Tele-Support HelpDesk helps me track software customizations I make for our customers. There´s a lot of e-mail correspondence going on at every inquiry (over years) and with Tele-Support HelpDesk I can keep track of everything. It has helped me in cases when unsatisfied customers complain over something, then I can easily go back in the history and see what´s been agreed earlier so wew can sort things out.
Pros
The tracking of all e-mails.
Cons
The e-mail client can be improved.
September 2016
Felipe from Compuweigh
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
September 2016
"Help" is exactly what it does!
The reporting features provide excellent overviews with minimal effort, and looking up RMA/Inquiries is a breeze. This software simply makes my job easier, what more could I ask for?
Pros
Secure, fast, and simple. It's packed with features but you aren't drowned in a UI that you can't manage and navigate. Very easy to learn how to use.
Cons
There aren't really any issues that I would consider a "con", at least that I've personally ran across quite yet.
