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Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10About VisionFlow
VisionFlow is a cloud-based project and service management solution. It provides integrated tools for managing help desks, asset lifecycles, customer relationships, inventory, contracts and workflows. VisionFlow can be deployed on-premise or in the cloud.
VisionFlow’s issue and case tracking features allow businesses to manage processes by tracking, recording and then communicating issues to the relevant team or individuals within an organization. Businesses can also track ideas or suggestions internally for creating a knowledge base of innovative ideas and best practices to be shared across the organization.
VisionFlow generates unique ticket numbers for every customer service and technical support request received in order to help track the st...
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Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10Average User Ratings
Overall
Ease-of-use
4.0
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
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October 2016
Armin from SKF
Company Size: 10,000+ employees
Industry: Computer Software
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2016
Excellent tool
We use it for our global web support and you can configure it to what ever you like. Great and friendly support. Very much recommended.
Pros
Configurable from scratch and well designed.
Cons
Some HTML and programming experience might be good to have if you would like to do more suff on your own.
December 2016
René from Falstaff
Company Size: 51-200 employees
Industry: Media Production
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
December 2016
Very flexible, robust toolset, many application possibilities, out-of-the date UX
I am using Visionflow (Visionproject) since 2007 for different internal and external business processes and services, substantially for service management. I really appreciate the variety of possible usage and the overall flexibility as well as the service quality of the team behind. The deep and very customizable integration of E-Mail Communication is (still) a big advantage compared with Visionflow´s competitors. Nevertheless, the design/frontend is unchanged for many years and out-of-date. I assume this might be a barrier for some users.
Pros
Flexibility, E-Mail Integration, Stability
Cons
UX, Document Management
December 2016
Anita from KGH Customs Software A/S
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
4.0
Functionality
3.0
December 2016
Excellent customer support
We have only experienced very professional feedback on both ordinary support as well as feature/defect handling. The software is very user-friendly.
December 2016
Ylva from Stim
Company Size: 51-200 employees
Industry: Music
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2016
VisionFlow - really fit for purpose
We started implementing this system one year ago. A couple of users got the opportunity to start using the VisionFlow in their daily work. Already after a couple of weeks, other colleagues requested to start using it. Today, more than half of our company is using the system, which is contributing to a better working environment. From now we can monitor our processes in a much better way, we can search for things and we get any support we need from Visionera.
Pros
It works as expected: the functions we need are already in the system.
Cons
-
July 2010
Kalle from KConsult
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
July 2010
VisionProject - The communication software for our organisation
I would recommend the system to anyone who wish to work with issue tracking, helpdesk or project management functionality. Preferably everything in combination to keep the information together and be able to communicate between the different parts of the organisation.
Pros
Very easy to use, Great functionality that includes Project Management, HelpDesk with an external Support Center Module, Issue Tracking, Document management. It also includes Knowledge base and Discussion forum functionality, but we are not using that. Great support. They come back so quickly with replies to everything. That really helps the efficiency when getting stuck.
Cons
I would like to have a reports module where I can create my own reports. Today I have to use the reports that are in the system. They are quite okay, but sometimes I would like to create my own reports, so I would like to have the flexibility.
February 2016
Yngve from EVRY Sweden AB
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
February 2016
Easy and intuitive to use, good overview and appreciated by our customers.
Hi, It is a comprehensive system for us and our customers and it is easy to start using. It has a high level of availability and interaction between us and our customers is superb. Good opportunities to use for project as well as for common support issues. There are great opportunities to adapt to us as users and Visionera are constantly working on improvements and listening to us as customers. Regards/Yngve
February 2016
Martin from KGH Customs Services
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
February 2016
Reliable, customizable and well supported!
We have been using Vision for many years now, and a few things really stands out; reliability, speed, customizability and constant development. New features are constantly being added, and we have experienced that the developers of VisionFlow really listen to our suggestions. Customer Service is quick and professional.
March 2016
Thobias from Saint-Gobain Ecophon AB
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Customer support
4.0
March 2016
Great tool for support and project management
We have been using the system for several years now and we still discover new features that helps us in our daily work. It is very flexible, and you can configure almost everything to fit how you work with support and in projects. New versions is also very easy to install with the installation tool.
March 2016
Armin from SKF
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
March 2016
Excellent system
Excellent system that allows you to manage support in a way that you would like to configure it pretty much as exactly as you wish. Support is excellent and fast and i have nothing but positive things to say about VisionFlow.