VisionFlow Software

We started implementing this system one year ago. A couple of users got the opportunity to start using the VisionFlow in their daily work. Already after a couple of weeks, other colleagues requested to start using it. Today, more than half of our company is using the system, which is contributing to a better working environment.
From now we can monitor our processes in a much better way, we can search for things and we get any support we need from Visionera.

Pros

It works as expected: the functions we need are already in the system.

Cons

-

Advice to Others

Implementing it slowly so that the users have some time to get used to it and define/change their routines.
You can parameter and change everything, but if you do it too often, the users will be angry with you.

I am using Visionflow (Visionproject) since 2007 for different internal and external business processes and services, substantially for service management. I really appreciate the variety of possible usage and the overall flexibility as well as the service quality of the team behind. The deep and very customizable integration of E-Mail Communication is (still) a big advantage compared with Visionflow´s competitors. Nevertheless, the design/frontend is unchanged for many years and out-of-date. I assume this might be a barrier for some users.

Pros

Flexibility, E-Mail Integration, Stability

Cons

UX, Document Management

Advice to Others

Integrate plugins for direct integration of other software platforms

We have only experienced very professional feedback on both ordinary support as well as feature/defect handling. The software is very user-friendly.

We use it for our global web support and you can configure it to what ever you like. Great and friendly support. Very much recommended.

Pros

Configurable from scratch and well designed.

Cons

Some HTML and programming experience might be good to have if you would like to do more suff on your own.

Advice to Others

No matter the scale of your users, if you are running any kind of support, use VIsionFlow

We have been using the system for several years now and we still discover new features that helps us in our daily work. It is very flexible, and you can configure almost everything to fit how you work with support and in projects.

New versions is also very easy to install with the installation tool.

Excellent system that allows you to manage support in a way that you would like to configure it pretty much as exactly as you wish. Support is excellent and fast and i have nothing but positive things to say about VisionFlow.

Hi,

It is a comprehensive system for us and our customers and it is easy to start using. It has a high level of availability and interaction between us and our customers is superb. Good opportunities to use for project as well as for common support issues. There are great opportunities to adapt to us as users and Visionera are constantly working on improvements and listening to us as customers.

Regards/Yngve

We have been using Vision for many years now, and a few things really stands out; reliability, speed, customizability and constant development. New features are constantly being added, and we have experienced that the developers of VisionFlow really listen to our suggestions. Customer Service is quick and professional.

I would recommend the system to anyone who wish to work with issue tracking, helpdesk or project management functionality. Preferably everything in combination to keep the information together and be able to communicate between the different parts of the organisation.

Pros

Very easy to use, Great functionality that includes Project Management, HelpDesk with an external Support Center Module, Issue Tracking, Document management. It also includes Knowledge base and Discussion forum functionality, but we are not using that.
Great support. They come back so quickly with replies to everything. That really helps the efficiency when getting stuck.

Cons

I would like to have a reports module where I can create my own reports. Today I have to use the reports that are in the system. They are quite okay, but sometimes I would like to create my own reports, so I would like to have the flexibility.