Careficient Software

4.30 / 5 (30)

Our advisors have recommended this product 8 times in the last 30 days

About Careficient

Careficient is a cloud-based fully integrated agency management system for home health, hospice, private duty and therapy agencies. It manages employees, payroll, scheduling, referral sources, patients, doctors’ orders, eligibility, electronic visit verification (EVV), OASIS forms, HIS, automated invoicing, accounts receivable, collections and payers all from one interface.

Careficient is able to store all employee information such as territory assignments, payroll information, compliance requirements, license expiration dates and more. The solution automatically schedules and matches associate to patients based on disciplines, territories and compliance requirements.

The system automatically creates invoice and payroll records as soon as the vi...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

30 Reviews of Careficient

Average User Ratings

Overall

4.30 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(14)

14

4 stars

(12)

12

3 stars

(3)

3

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 30 results

April 2020

Shelly from Acute Nursing Care LLC

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Very functional

I wish I would have found this company years ago.

Pros

This software is so easy to use. It is customizable to fit our mix of business and has all of the features that the large software companies have but at a reasonable price. The support is great and the implementation team is amazing. The ongoing compliance is amazing as well. For the first time in years I am able to track AR and payments without issues. The reports are great and the billing is AMAZING.

Cons

There are a couple of areas that are slightly cumbersome, but nothing that is horrible.

Reasons for Choosing Careficient

Pricing and features.

Reasons for Switching to Careficient

The software was way too expensive, very difficult to use and I was sited with my 3 year survey for items that was not included in the software. When I brought it to their attention they stated I should have know and just added it. I was not able to track my AR easily. I couldn't track what was paid and what was denied. I was nickled and dimed to death. Horrible 2 years.

September 2020

Nicky from Outreach Home Care

Company Size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time Used: Less than 6 months

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

September 2020

New Careficient User-Outreach

Careficient was easy system to navigate and really love the billing and invoices feature. The tracking of hours per week scheduled and verified for pedi will require more manual intervention by staff to ensure not over utilizing authorized hours. The scheduling using 485 is also not very conventient, because adding or fixing schedules requires removing some many layers of information to get back to the basic schedule or adding interim order can also be more work than just being able to go to the schedule and add a schedule or change one.

Pros

Billing, Setup of payer information. Invoice corrections and automated notes and workbasket items to alert staff of follow-up on important tasks.

Cons

Authorization setup not linked to actuation service code being billing until it scheduled, risk utilizing more of one service code than authorized if scheduled wrong. No way to track hours scheduled/verified, rish of utilized more than auth hours and not knowing until end of ISP. Ability to filter by Teams when trying to verify, but this will be resolve once we switch agency location. Scheduling using 485 can be problematic for pedi services, because they have multiple schedules per day and per week.

Reasons for Choosing Careficient

N/A

Reasons for Switching to Careficient

Electronic documetaiton of nurse visits was one of the main reason we switch skilled services to Careficient.

February 2021

Janet from Landmark Home Health Care Services

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: Less than 6 months

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Administrator

At first we had difficulty understanding system and putting into our agency processes. They were very accommodating to additional training that we needed. They developed a payroll system that we can use that is very easy to use. All of their employees are friendly, helpful and open to questions.

Pros

Oversight of what is happening in the agency.

Cons

Messaging system. Would like if it attached to a patient and there was an email thread to follow.

Reasons for Choosing Careficient

Oversite it gives you, ease of use and workbaskets.

Reasons for Switching to Careficient

Previous software did not have good tracking of many items 1. PDGM - cost of visits, LUPA alerts 2. Documentation Review is much easier the workbaskets telling your what needs done how long is has been pending. The oversite that you have on the dashboard of what is happening in agency is great.

February 2018

Danielle from Faith Home Healthcare, Inc.

Verified Reviewer

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

February 2018

I am new to this software and love that we get to work with developers who listen to our ideas.

It completes the patient's EMR and meets compliance issues with CHAP and Medicare. Obviously it decreases the amount of paper kept for medical records and HR records.

Pros

I like how the information flows from service notes to orders such as 485. I also like how you can customize information on the service notes. I am excited to start working with the new care plan customization options and visit tasks. I also like how learning videos are available at any time and that you can get into the system from almost anywhere.

Cons

I feel that some stuff is repetitive or requires multiple steps to get completed. I wish the scheduling was easier to complete and make changes if needed. I don't like that you can only create a ROC order if the 485 is completed as sometimes these date ranges interfere with each other. I know there are work around for this but sometimes, that's not convenient. Also, orders are not set up to require problem, intervention, and goals to be obtained. Like the ROC orders only pull orders but not goals. It would also be nice if one could quickly mark that we do not need a physicians signature but would still like to fax it (i.e. case communication notes) as opposed to faxing it, then taking the dates out, then marking no signature required. Just simple cons so far.

August 2020

Kathy from Mastercare Homecare & Healthcare

Company Size: 201-500 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2020

Accoutant

It's been a great experience working with Careficient and their support team. They are available and walk us through processes anytime we've needed it. Even for the same process!

Pros

I like that everything is tied together from Authorizations to Compliance. As a Certified/Accredited Home Health Agency, it's crucial to provide services that are not only authorized, but that those services are performed by associates that have the proper compliance. Careficients scheduling allows schedulers to chose associates that are in compliance and in a specific area range to make providing services more efficient. The reports are easy to run and are completely formatted when exported.

Cons

There is a lot of set up involved, but that is understandable considering everything has to link together. Some of the authorization features are not quite built to suit private duty, but the development team is continually making enhancements based the needs of their clients. The reports are sometimes hard to find for those that aren't used to navigating software. I would like to be able to see times in and out on the calendar schedules.

Reasons for Choosing Careficient

Careficient had the features needed for the most reasonable price

Reasons for Switching to Careficient

We needed a software that would allow us to do Medicare billing and EVV and improve our compliance for audits.