About FasterNotes

FasterNotes provides electronic billing, eligibility, payroll, authorization management, scheduling, and HR tools tailored to home health practices. The system helps keep agencies on top of CMS, ACHC, CHAP and Joint Commission regulations and is even a good fit for those new to the home health industry.

FasterNotes takes a “boutique” approach to customer service. Customers are assigned a “Success Team” that works closely with them to make sure agencies meet their goals. This team approach to success goes beyond software integration and into areas like regulation research, best practices and vendor support.

Overall, FasterNotes is applicable to small-to-medium-sized home health and private duty agencies because of its user inter...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

201 Reviews of FasterNotes

Average User Ratings

Overall

4.75 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(157)

157

4 stars

(38)

38

3 stars

(0)

0

2 stars

(2)

2

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 201 results

March 2019

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: Less than 12 months

Review Source: GetApp


Ease-of-use

5.0

Functionality

5.0

March 2019

Fast and easy

Pros

I love how fast and easy this app makes tasks.

Cons

I like least that the format and layout is plain

August 2014

Hannah from Guidance Home Health Care

Industry: Hospital & Health Care

Time Used: Free Trial


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

August 2014

Best Decision

Pros

Besides being the most effective product that we have found on the market, it is definitely a bang for your buck. This software replaces so many daily procedures that were an absolute waste of time looking back. I now understand that we are saving money vs spending. In addition to that, their customer service is spot on, and the staff is pleasant, which is rare (unfortunately, we are accustomed to robots or robot-like customer service). The product is just a walk in the park in terms of ease of use. It also seems that my staff is much happier now. A lot of pressure has been relieved, and a bigger sense of understanding has been instilled.

Cons

I personally cannot give a valid answer to this. We have not came across problems yet. We would not have chosen this product and vendor if we saw any negatives or red flags. If something comes up, I will definitely update my review.

October 2016

Marsha from Assurance Homecare LLC

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: Less than 6 months


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

October 2016

Do Your Research Before Getting This SW

This sw is rudimentary at best. It has limited features when compared to other products and it is evident that the developer's knowledge of CMS requirements are very limited. A good example is trying to figure out what information to provide them for facility identification, we had to call another sw provider because Fasternotes tech support didn't know what information we should provide them. The sw has a way of hanging up or becoming unresponsive with continued use even in a very strong internet environment. This makes doing an OASIS a nightmare. Regarding tech support, there appears to be only one individual who does this job and there are days when they have meetings so if you are in a bind and need someone you have to wait until they are done with their meetings. Also please note that in the contract, there is a limit to the number of technical support calls you can make, otherwise they will want you to start paying for additional tech support. You are unable to document notes at the point of service with this sw as it can only be accessed via the internet so clinicians will have to the notes on paper and then transfer to the sw which is really double duty. Many of our clinicians note that the sw is not initiative and the features are extremely limited.

Pros

The contract is flexible and you are not tied into a 1-2 year long contract

Response from Cherise

Replied November 2016

Thank you for your feedback! We are so sorry that your experience with FasterNotes was less than satisfying. Limited Features: Unfortunately, the free trial account you signed up for gave you usage of the software, free of charge, until you received Medicare billing privileges. This was part of a promotion from January 2016 which limited features based on the basic needs of a pre-survey agency. Agencies that signed up to this account type always had the option of upgrading to a paid account if they wanted the full suite of features FasterNotes offers. The terms of the free trial account type are discussed in depth at demo and clearly indicated in the service agreement. Agency Identifying Information: As part of basic account set up procedures with any software, customers are responsible for entering the correct identifying information in their company settings to ensure the successful transmission of claims, OASIS export files and HH-CAHPS data. It is out of the FasterNotes support scope of practice to make judgment determinations regarding the purpose of label-less identification numbers, as they often vary from state to state and intermediary to intermediary. Limited Support Instances: Just like in any other SAAS company, free trials have limited support availability. Free trial account users are limited to one full training session for all office staff, one full training session for all field staff, both of which are recorded and sent to the customer, and up to 20 follow up support sessions. Paid account types have access to unlimited phone and email support. At FasterNotes we do our best to accommodate to all customers and place great emphasis on providing an exceptional customer service experience.

August 2016

Torrie from Bellmont Home Health Care Services

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2016

Best software for our business

Fasternotes has been so great for our business. We've improved all of our in office processes and are finally organized and know exactly what's going on at all times.

Pros

The authorizations tracking page is the best thing ever. The program automatically creates authorization records for us so we don't forget about any patient. This has been the easiest tool for us since Illinois has switched to the new Medicare Prior Authorization program. Fasternotes does most of the job for us.

Cons

I really don't have any complaints at this time. The software has worked great for us and the customer support staff is incredible.

January 2017

Tara from Loved One Home Health

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: Less than 6 months


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2017

Different in a good way!

I am really impressed with the layout, functionality, and performance of Fasternotes. I really liked the software from the first demo because it was so different from all of the other software companies I demoed. First, think I noticed was a lack of clutter. The pages display everything you need to see for a quick look and don't overwhelm you. Very simple sorting in the patient list, claims page, orders, etc. makes it extremely easy to be efficient. You don't spend a lot of time searching for anything. Everything is right in front of you. The training was easy and helpful and I was able to easily get started afterward.

Pros

Easy processes and very simple and self-explanatory movement around the software. NOT cluttered!

Cons

I would have given a score of 10 out of 10 if Fasternotes had an internal messaging system. It doesn't cause that big of an issue, but it would be just that more convenient to be able to send out a message to field staff within the program.