HEALTHCAREfirst Software


 

HEALTHCAREfirst offers cloud-based agency management solutions designed specifically for home health and hospice care. They offer tools to manage all facets of a home health and hospice business such as scheduling, patient care, clinical documentation, billing, payroll and regulatory compliance including OASIS, Hospice Item Set and CAHPS.

The home health solution features CAREpliance™ technology, a clinical workflow that follows standard patient care processes, directing focus on patients and not documentation. Clinicians are equipped with evidence-based guidance at the point of care. When problems are identified in the assessment, the system suggests goals and interventions, allowing the clinician to customize the care plan and build a story for the patient.

Support includes assignment of a cross-functional success and support team, on-site training and ongoing support by email, online chat or telephone.

 

HEALTHCAREfirst - Scheduling
 
  • HEALTHCAREfirst - Scheduling
    Scheduling
  • HEALTHCAREfirst - Alerts and notifications
    Alerts and notifications
  • HEALTHCAREfirst - Easy batch billing
    Easy batch billing
  • HEALTHCAREfirst - Physicians orders
    Physicians orders
  • HEALTHCAREfirst - Form/document creator
    Form/document creator
Supported Operating System(s):
Windows 7, Windows Vista, Web browser (OS agnostic), Windows 8

61 Reviews of HEALTHCAREfirst

 

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Software Advice Reviews (56)
More Reviews (5)

Showing 1-20 of 56

Lisa from Aquinas Home Health
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Improvements Made?

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Although I currently to not use this electronic software program, I am hopeful that there have been improvements made.

Cons

Although there was alot of flexibility within the program, it was not as easy to run customized reports. Hoping that has improved with time and customer suggestions.

Review Source

  Response: Meghan, HEALTHCAREfirst

Date: September 2018

September 2018

 

Thank you for your review, Lisa. At HEALTHCAREfirst, we continuously strive to enhance and improve our software to meet the growing needs of our customers. We hope that you will take another look at all of the exciting new things happening with firstHOMECARE and firstHOSPICE!

 
 

Brad from Abbey Road Hospice
Specialty: Hospice Care
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

User friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Easy to learn and train employees

Pros

Ease of navigation and documentation flow
Keeps pace with ongoing Medicare regulations
Web based so updates are no problem and can be accessed any where unlike software based systems

Cons

Reports seem to require a lot of filtering to get basic information otherwise some reports will not report accurately on a basic level

Review Source

  Response: Meghan, HEALTHCAREfirst

Date: June 2018

June 2018

 

Thank you for review! We are glad that you find our software easy to use and that it helps you ensure regulatory compliance.

 
 

helen from claiborne home health
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Our agency has been with HCF for many, many, years, I even know some of the employees on a first-name basic, they have always been there when i needed help with any issue. We are very pleased with HCF.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

My overall view of HCF is very positive, I would recommend it to anyone, you just have to choose what works for the individual agency.

Pros

HCF is always up to date with any new/upcoming matters from CMS, we especially like the different reports available in order for us to know the amount of monies expected on SOC Assessments.

Cons

Sometimes the nursing staff have problems with the sequence of diagnosis input, the system seems to be too slow for that.

Review Source

  Response: Meghan, HEALTHCAREfirst

Date: June 2018

June 2018

 

Thanks for your review! We are happy to have you have as a valued customer for so many years. We look forward to continuing to provide you with solutions to help you succeed in the future!

 
 

Patrick from Providence Home Health & Hospice
Specialty: Hospice Care
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

User Friendly Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, a great software compared to many other, Great for our team and what we do!!

Pros

Easy Navigation, Intake process is great, fewer clicks to submitting claims and Report are helpful. Business intelligence is an important tool that helps with QAPI, Billing reconciliations, CMS reports summarized, Scrubbing of the Oasis. Eligibility is an important aspect in the intaking process, HCF makes this easy as the user, we do not need to go to every software to check eligibility.

Cons

Scheduling is a bit tedious. Can not delete or change schedule easily as would like. Field staff have difficulties navigation through schedule.

Review Source

  Response: Meghan, HEALTHCAREfirst

Date: June 2018

June 2018

 

We are so happy to hear that our software provides you with the technology you need to run a successful agency. Thank you for being our customer!

 
 

Crystal from Community Hospice Care
Specialty: Hospice Care
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Great software for front office and clinical staff!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been so pleased with the overall benefits of using this software. We have now been through both CMS and Joint Commission surveys and have done well with this software. We hope to continue the positive experience! Thank you : )

Pros

Ease of use, training time is minimal, and system forms can be customized to each provider's needs.

Cons

We were disappointed to learn that we had to choose certain features over others. For example, we had hoped to use the aide documentation feature and the care planning feature but learned that we would be unable to choose both. We are hoping that this will one day be an option. We also hope that the bereavement portion of the software will allow for more detailed care plans. I know that we have been asked to give more information to help with this process and we are grateful to assist in this process.

Review Source

  Response: Meghan, HEALTHCAREfirst

Date: June 2018

June 2018

 

Thank you for your review, Crystal. So happy to hear that our software has helped you through surveys. We will continue to work hard to provide you with the tools you need for successs.

 
 

Genevieve from First Choice Home Health
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Unforgivable Mistakes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We would not recommend and are very disappointed with the entire experience.

Pros

I'm afraid for us there is nothing to like about this software. We were heavily courted during the sales process. Now I know why.

Cons

We contracted to have HCF do all our billing. Mistakes were made, and many red flags were missed by HCF billers resulting in a huge backlog in receivables. When we finally cut our losses with HCF by not renewing our year-long contract we discovered claims that were never followed up on and more mistakes. We have since hired a billing company to comb through all the accounts where HCF made egregious errors ... and we are paying them to do so, resulting in us having to pay twice to get these outstanding claims resolved. It has been a financial disaster for us! Additionally our staff of nurses and therapists found the user interface not to be intuitive to use. There were constant problems with our staff understanding how HCF is should supposed to work as well as the execution of the software to do what was promised.

Review Source

  Response: Meghan, HEALTHCAREfirst

Date: May 2018

May 2018

 

Thank you for your feedback. We continuously strive to deliver products and services that enable our customers to succeed and we are sorry to hear that we did not meet your needs. We would be happy to discuss this matter with your further if you would like to reach out to us at 800.841.6095.

 
 

Stephanie from Serenity Care Hospice, Inc.
Specialty: Hospice Care
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Best EMR Software Out There!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I have had several employees come to work for us who used prior EMR systems and every single one of them have been impressed with Healthcare First and so it is so much more user friendly and easy to navigate.

Pros

Software is user friendly and very easy to navigate. Healthcare First is always at the forefront of being sure that Hospice EMR is compliant with Medicare Regulations along with ACHC/CHAPS regulations. We have been through 2 surveys with this EMR system and both ACHC and Missouri State Surveyors were impressed with our EMR system. We wouldn't have been able to afford any other EMR systems in the beginning due to cost and Healthcare First worked with us and made it very cost effective. Excellent customer service.

Cons

The only issue that I have ever had with Healthcare First was 6 months ago when they merged with another company and changed their billing formats. The first month was difficult but they were so good to get it all fixed within a month and it has been even better than before since then.

Review Source

  Response: Meghan , HEALTHCAREfirst

Date: November 2017

November 2017

 

Thank you for your 5 star review! We are so happy to hear that you have found our software to be easy to learn and use while still enabling your agency to maintain regulatory compliance.

 
 

Kala from Hospital & Health Care
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

HEALTHCAREfirst

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our agency was a beta site for the mobile app. We found many issues with this and we are not interested in this feature.

Pros

HEALTHCAREfirst is very proactive with preparations for new and upcoming changes and requirements in homecare. They have done an exceptional job of ensuring that new COP requirements are incorporated to the patient health records and OASIS documents. They offer webinars and trainings to keep their clients informed and up to date with these changes. Their customer service and IT staff are available for any problems or questions that arise. I love the instant messenger option for customer service assistance.

Cons

The only problem I have ever had with HEALTHCAREfirst has been the availability of customer service representatives via the instant messenger option during occasions when there is a new feature released and there may be a glitch or a problem with the software. This would potentially cause an excess of clients trying to be assisted at one time. I have never encountered a problem getting through to customer service when I have called in for assistance.

Review Source

  Response: Meghan , HEALTHCAREfirst

Date: November 2017

November 2017

 

Thank you for your 5-star review! We work very hard to ensure that our software is ready for any new regulatory requirements, including the new CoPs. In fact, we are working hard to provide additional enhancements to make CoP compliance a breeze for our customers.

 
 

David from Ballinger Home Health Inc.
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Software that works for me!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software meets or exceeds my expectations regarding EMR for home health and hospice.

Pros

1. it leads my clinicians to more fully document the patient's condition at the time of visit.
2. HCF is proactive in providing solutions to regulatory compliance.
3. support of the software is timely and helpful.
4. it is affordable for small to mid-size agencies.

Cons

1. management of personnel records is somewhat difficult in the software.
2. management of user access rights to the software is not clearly defined and somewhat difficult to determine what access should be assigned to each user.

Review Source

  Response: Meghan , HEALTHCAREfirst

Date: November 2017

November 2017

 

Thank you for your review! We are glad to hear that our software has enabled your clinicians to easily and accurately complete their documentation at the point of care.

 
 

John from Transitions Hospice
Specialty: Hospice Care
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

10 years of great service to our hospice organization

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Health care First is a forward thinking organization that has many areas to help a hospice agency with the medical record they also have training when there are regulatory changes. They offer different kinds of training for the overall success of an organization.

Pros

always up to date on regulations. Has good training/instructional information and videos. responsive to needs of the healthcare community. system is easy to use. Forward thinking organization. Seem to continuously work on making the product better. Size of your organization does not matter.

Cons

Sometimes slow to respond to requests for changes. Printing of documents is not consecutive and does not always print all the pages in an assessment.

Review Source

  Response: Meghan , HEALTHCAREfirst

Date: November 2017

November 2017

 

Thank you for your 5 star review and thank you for being our customer for so many years. We are pleased to hear that you find our trainings to be an asset to your team.

 
 

Pam from Front Range Hospice & Palliative Care
Specialty: Hospice Care
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

I have used firstHospice for over 11 years and have no plans on changing!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are looking for an affordable, easy to learn, web based hospice EMR that has almost all the bells and whistles on your want list, I would highly recommend you look at this program.

Pros

It is easy to teach. It is easy to use. Our State surveyors love the updated care plan with every Nurse note. It has built in flexibility to allow for agency specific needs by the use of templates that you can embed into notes. It also allows us to upload the consents, advanced directives, pharmacy reviews and anything specific to a patient. This creates a true EMR. If our office dropped into a sink hole, I would still have a complete EMR.

Cons

They are still working on interfaces with other products such as an e-script program, pharmacy PBM, and DME vendors. I trust that it is coming and appreciate the incredible upgrades they have rolled out in the last year. Sometimes their support staff seems to be slow but they are housed in the United States so communication barriers do not exist.

Review Source

  Response: Meghan, HEALTHCAREfirst

Date: September 2017

September 2017

 

Thank you for the great review and your partnership with HEALTHCAREfirst! We have some exciting new interfaces and enhancements coming soon to firstHOSPICE that we can’t wait to show you.

 
 

Jenell from Madison Home Care and Hospice
Specialty: Hospice Care
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

We are new to EMR. Hospice is new to HCF. The staff does not seem to understand how their hospice EMR works either.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Cons

The support staff is non-existent. I have held for over 45 minutes only to get someone on the phone who doesn't even know their product. Our training was inadequate. Meandering through a chart is cumbersome. There are so many "clicks" just to print a med list it's ridiculous. A lot of scrolling with everything - nothing fits - I'm getting a larger monitor so I can scroll less.

I don't have another EMR to compare to, but I would not recommend this one at all.

Review Source

  Response: Meghan, HEALTHCAREfirst

Date: August 2017

August 2017

 

Thank you for your review. We are very sorry to hear that you experiencing issues with the software. We understand that our client services team is currently working with your agency’s management team to better understand these issues so that we may address and resolve them. We are aware that our customers are currently experiencing longer than usual hold times and are currently working to resolve this issue. We encourage you to take advantage of the number of additional ways you can contact customer support, including email and online chat.

 
 

Ginger from Madison Home Care and Hospice
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

DON'T DO IT

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I'm not having to deal with filing and a paper chart. I can communicate with all my staff through this email system.

Cons

We couldn't bill for 6 months because they were changing their billing system. When you call for support you are on hold for extremely long periods of time. The disconnect point of care often list documents or data. Syncing was often very time comsuming and would fail more often than not. We were expecting interventions and goals to flow into the visits notes but you spend all your time doing a copy and paste.

Review Source

  Response: Meghan, HEALTHCAREfirst

Date: August 2017

August 2017

 

Thank you for your review. We are happy to hear that our software has eliminated the need for paper charting and filing and has facilitated communication among staff. We aim to provide enhancements to our products that improve the user experience without interruption to your workflow and we are very sorry to hear that you experienced issues. We understand that you are working with our Client Services team so we may learn more about your agency’s experience and address your concerns.

 
 

Melissa from 24 Hour Care, LLC
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Easy to learn

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

easy navigation
Business Intelligence tracking
Scheduling is easier for long-term scheduling
Software tracks staff days off and wont let you schedule

Cons

Payroll/productivity reports are lacking certain filters and missing information
Scheduled visits do not update with the Actual visit times when printing off schedule

Review Source

  Response: Meghan , HEALTHCAREfirst

Date: November 2017

November 2017

 

Thank you for your review! We are happy to hear that you find our software easy to navigate and are glad that you find Business Intelligence to be a valuable tool for your agency.

 
 

melvie from St. Maries
Specialty: Hospice Care
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

HealthCare first

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The software does a great job tackling many of the survey action items. Staff is very friendly and easy to work with.

Cons

Customer service ie. tech support help does not exist. There are extended wait times and sometimes days before someone responds.

Review Source

  Response: Meghan, HEALTHCAREfirst

Date: August 2017

August 2017

 

Thank you for your review. We are glad to hear that you find our software to be great value for the money while helping your agency manage survey action items! We are aware that our customers are currently experiencing longer than usual hold times and are diligently working on a resolution so
they can enjoy the rapid response times they’ve come to expect from us. You are also encouraged to take advantage of the additional ways that you can contact customer support, including email and online chat.

 
 

Tracy from Continuum Care, Inc.
Specialty: Hospice Care
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

HEATHCARE First has been our partner since 2009!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We use both the Hospice and Home Health programs.

Pros

Ease of Use. User friendly. Excellent reports available. Ability to individualize for our specific needs. Excellent technical support. The Home Health CAREpliance program is excellent since you create the Plan of Care with Problems, Goals and Interventions as you complete the OASIS. Data flows nicely and is logical. Our aides use a mobile tablet so our RNs can get real time updates. Educational training videos are great for orienting new staff and staff needing updates.

Cons

We enjoy HEALTHCare First and the only thing I could want now is the ability to use mobile devices in the field.

Review Source

  Response: Meghan, HEALTHCAREfirst

Date: August 2017

August 2017

 

Thank you for your 5-star review and thank you for being our customer for so many years! We look forward to continuing to help your team put patients before paperwork.

 
 

Brian from Washington Regional
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Disappointing and poorly designed with no healthcare workers in mind.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Would not recommend to anyone. Please believe me. I do not work for another software company I am a field clinician that uses this software daily.

Cons

The sync time is baffling despite their saying it should take less than 10 minutes. Errors are encountered daily and support has to be contacted regarding those daily. Everything requires multiple clicks, even to open an email takes two different clicks. Tons of area's where character limit is 25 which is less than one sentence so a waste of space in the first place. Things entered disappear all of the time and it times out on you EVEN WHEN YOU ARE TYPING A SENTENCE! Why!? There are so many negatives that I could go on for pages. Productivity is very poor due to poor functionality and the requirement to perform 3 steps for everything that should be one step. Baffling!

Review Source

  Response: Meghan, HEALTHCAREfirst

Date: August 2017

August 2017

 

Thank you for your review. We are happy to hear that you enjoy the flexibility of working online or offline as we believe that this is a very important feature for users. We aim to deliver products that meet the needs of all of our customers and we are sorry to hear that you are unhappy. We understand that our SVP of Client Services is working with your agency’s management team to better understand these issues so that we may address and resolve them. We are looking forward to working together to ensure that everyone at your agency has a positive user experience.

 
 

Eric from CHANS Home Health & Hospice
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Reviewed as part of due diligence for home health & hospice systems

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Cloud based, mobile enabled system that overall had good functionality on the clinical side of the house.

Cons

Some concerns arose around Private Duty documentation flow that could affect how we run payroll and how the QAPI tools work to support our process.

  Response: Meghan, HEALTHCAREfirst

Date: August 2017

August 2017

 

Thank you for your positive review. We are very excited about our new CAREpliance care planning technology that will give your agency even more clinical functionality by guiding your clinicians through documentation requirements at the point of care to ensure compliance while simplifying the process. If you haven’t checked it out, we encourage you to do so!

 
 

Krista from ETHH & ETM
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

STOP!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is not what you want to use. My staff went to work for HCF. Hours were wasted online training. This software requires dedicated staff to set and watch videos almost daily.

Pros

Sales. The Sales department is the only group that knows anything. This entire software, from development to account receivable departments, is not what any agency needs.

Cons

This product purchased Patron. Do not be fooled. This is the worse mistake I have made in 22 years of business.

  Response: Meghan, HEALTHCAREfirst

Date: August 2017

August 2017

 

Thank you for your review. We strive to provide exceptional products and services that meet the needs of all of our customers and we are sorry to hear that you were not pleased. While not often, sometimes our products may not be the best fit for an agency. We understand that you are working directly with our SVP of Client Services so we may learn more about your personal experience and address your concerns.

 
 

Rose from Out source coding/oasis agency
Specialty: Home Health Care
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

One location for all documentation and files

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

New upgrade coming this year offering excellent improvement in all areas and even better ease to use.

Pros

One location for all documentation files, not order driven, allows user flexibility, and excellent price with options

Cons

Start up glitches, changes diagnosis at each oasis assessment and erases previous diagnosis (would rather it show diagnosis for all oasis assessment and just add new).

  Response: Meghan, HEALTHCAREfirst

Date: May 2017

May 2017

 

Thanks for your 5-star review! We are so pleased you are happy with our software and we look forward to continuing with even more features and functionality in the future!

 
 
 
Write a Review
Showing 1-5 of 5


March 2018

March 2018

Is a good software and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

HEALTHCARE first is a pretty good software, its easy to use and it help me a lot to difference all the information of my patients

Cons

Save the personal data of every patient its sometime tedious, and its a little bit slow when I save the changes I have done

Review Source: Capterra
 

Rhi from Madison Home Care and Hospice
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

The most horrible experience I could imagine. We would rather be on paper and use crayons.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A learning experience about getting what you pay for....we are a small agency and couldn't afford anything good.

Cons

Everything is a CON. I can't even print a basic plan of care for my hospice patients. No, I'm not kidding, really. And every time a nurse/PT/OT/ST is in the field trying to "save" their charting, it is lost forever. They have still not resolved this problem on their end. Such a disappointment...and the customer service is terrible too. For example, every time we call, we wait at LEAST 30 minutes, and then they can never actually help you. I'm so sorry I ever found this waste of money for our teams!!!! A customer service person actually said to me, "We have 30,000 customers. I don't have time to help you." Well, you won't have that for long like this! So pathetic. I spoke with a "client success manager" today, and even she was rude and condescending. AND GET THIS: WE WERE NOT ABLE TO BILL ANYONE FOR FIVE MONTHS!!!!!

Review Source: Capterra

  Response: HealthCare First, HEALTHCAREfirst

Date: September 2017

September 2017

 

Thank you for your review. We aim to deliver products that meet the needs of all of our customers and we are sorry to hear that you are unhappy. We understand that you are working with our Client Services team so we may learn more about your agency¿s experience in order to address and resolve any issues.

We are aware that our customers are currently experiencing longer than usual hold times and are currently working to resolve this issue. We encourage you to take advantage of the number of additional ways you can contact customer support, including email and online chat.

 

Carol from Hearts with Integrity
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2016

June 2016

Best Home Health Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've been with HealthcareFirst for almost seven years and we have no doubt that this is the best! Because they have been so good to us, I feel that I need to fill out this review as a gratitude to HealthcareFirst and to help other agencies who are looking for a new software to check out this wonderful company. We've tried a couple of other software programs and there is no way they can measure up to HealthcareFirst. Where do I start......I guess one of the best features is how easy it is to use, almost like working in Microsoft word. It has everything we need including the ease of having multi payor sources plus more.

Pros

They have a built in OASIS scrubber that alerts us and the clinician if there is a discrepancy in charting. We receive alerts on anything that needs addressed or is untimely. We are a small home health agency and HealthcareFirst was one of the most affordable software vendors that could do everything we needed it to do. They do our Medicare, Medicaid and Commercial Insurance billing for us and send us a weekly report. HealthcareFirst does our HHCAHPS and I don't even have to upload anything, it is automatic. They send us notices of any bad reports so we can stay on top of it. I love the integrated and secure email that is built into this software. The scheduling is wonderful and helps us to keep track and never miss a visit or supervisory visit. I can't even begin to tell you how much I love the reports. I use a report for payroll, checking how many admissions, employee files expiration dates (TB, CPR, License, etc...), AR Aging, and many others. The Business Intelligence part of this software helps us to know everything that is going on. We can even see if any client changes insurance in the middle of an episode. I could go on and on about all the great features this software has..... Thank you HealthcareFirst for all you do for us!

Cons

wish they had a way of tracking when an employee arrives at a visit, the address of where they are, how long they are at each visit, the travel time and mileage. I think this would make all agencies feel a lot better.

Advice to Others

Be careful!!!! We checked out other software vendors in the past and they all claim to be wonderful and their presentations just make you think they are great and can do anything, but BEWARE. We signed a contract with another software vendor after watching several webinars, checking out references, and we believed they were the answer. They made it look so easy and good and the clinicians loved the way they showed the charting and notes, but in reality, it was a nightmare. The clinicians struggled with learning the charting, scheduling was horrible, reports took forever to try and pull up (if you could figure out how to put them together) and billing was very difficult. Once you sign a contract, it is almost impossible to get out of it. It is also very difficult trying to find the right software when they all seem to look good up front.

Review Source: Capterra
 

Cruz from Feel Better home care
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

Solution Suite changed my business

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

My start up business would not have been successful without HealthCareFirst. HCF provided me the Solution Suite which is a powerful software plus all of the outsource services like Coding Services, Billing Services, BI, payor connect and CAHPS in one contract. They charged me a small % of collections. This program saved me from hiring three people while we built the business.

Review Source: Capterra
 

Kimberly from Homecare of East Texas

February 2010

February 2010

Good people!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Very happy with our decision.

Pros

Excellent support at this company. Product very easy to use and web-based is very nice- no cd's to install every year when Medicare makes changes. Product gets updated several times each year with new cool things.

Best thing- all inclusive monthly fee for everything including point of care.

Cons

They have a really cool physician portal that physicians love because it automatically tracks their care plan oversight billing info, but they charge an extra few hundred dollars a month for it.

Review Source: Capterra