5stelle* Software

4.74 / 5 (68)

About 5stelle*


5stelle* is a cloud-based hotel management software that offers client management, sales management, hotel administration and online booking.

5stelle* features property management, which allows users to manage pricing, reservations and hotel accounting. Users can also access this information using the mobile and tablet app. The booking engine syncs data from the hotel-booking website, which helps users avoid instances of overbooking. The product also allows clients to make bookings using the mobile app. 

5stelle* offers mobile point of sale (POS), which allows hotel staff to charge clients for products and services such as spa services, the hotel bar and swimming pool access. The product also integrates with Review Express by TripAdvisor, which enables users to import reviews for the hotel website directly from TripAdvisor. The product also offers dashboards, which allows users to track revenue and hotel performance in real time.



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Supported Operating System(s):

Web browser (OS agnostic)

68 Reviews of 5stelle*

Average User Ratings

Overall

4.74 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(51)

4 stars

(16)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 68 reviews

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August 2017

Michele (Mykhaylo) from Casa Santa Sofia

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2017

Before the final decision, I have checked about 6-7 PMS. Cheapest and more expensive...

I have more time to do other operation for our business. I can keep under control reservations even from my home or other country, when I am in trip. Even for our guests: check in is faster, to do a bill is easier and faster. Many operations become automatic.

Pros

I like:
- easy to learn by Yourself without help of someone. It is enough to know just a base of pc use.
- The logic of work it is easy to understand. So I can say it accessible and usability has been organised well.
- it is cloud. So i can access from my home pc or any other pc where it is installed.
- Personalise, YES it is. Producers have thinking well to give us as much as possible tips to personalise.
- With this software I have made my work easiest and fastest. I did got more free time :) BUT I have got more time to do other things.
- Other important is: I work in a place, where some from our staff is about 60 years old... and can easily use this software !!!
- The most important is STAFF: opened, helpful. From my first touch I have got only positive experience: professional and personal. They assit as fast as possible, even out of office time, if it is possible.

Cons

Cloud... it works very well with simply adsl or mobile internet, but prefer have faster internet connection.
I would suggest to create such a platform where users could put together and discus some new ideas.

Response from 5stelle of 5stelle*

Replied September 2017

Dear Michele Thank you for your fantastic feedback. We are glad to hear that 5stelle* has made your work easier and that its intuitive inferface is appreciated. We are always happy to hear new ideas from our clients on ways we can make 5stelle* even better, so please do not hesitate to contact us with them. 5stelle* Team

April 2017

Ernesto from Hotel Elite

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2017

Review about 5stelle: Excellent

We have worked with 5stelle for about years and appreciate its multifunctionality and simplicity. It's very intuitive and can quickly learn to use all the functions (useful if you have various interns throughout the year). The reports which include payments, outstanding and tourist tax a very useful and easy to understand. The Web Availability function is fantastic, it allows you to connect to several OTAs and our booking engine simultaneously, so no risk of overbooking and prices can be updated automatically based on the room occupancy. 5stelle also allows you to install the programme on various computers so even when closed or away so we can manage prices, availability and reservations at a distance. Great customer support, who respond quickly to email and telephone requests.

Pros

We appreciate the simplicity and the multifunctionality.
We can arrange quickly the offer with guests on the phone.

Response from 5stelle of 5stelle*

Replied April 2017

Dear Ernesto and Roberta, Thank you for your kind words. We are delighted to hear that you find the reports so useful and enjoy the web availability function. We are also glad that 5stelle* enables you to easiily provide ad hoc offers to direct contacts. 5stelle* Team

April 2017

Domenico from HOTEL ELENA

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2017

Customer care Reps are always helpful !

Pros

Complete management tool based on a cloud technology that is supported from desktop devices and mobile too, it always allows you to maintain control over all hotel departments.
You can monitor in real time and have a precise check of cost & profit, hotel reviews, detailed sale analysis, detailed pick-up reservations reports and much else...
its true point of strength is constant updating in search and development; they continuously invest money in new partnership with TripAdvisor review direct connection, intelligence- rate software, brand reputation etc .... giving us the possibility to integrate the best on the market.

Cons


Response from 5stelle of 5stelle*

Replied May 2017

Dear Domenico, Thank you for your feedback. We are glad you find our integrations useful and you find our customer service so helpful. 5stelle* Team

April 2017

lodovico from Locanda Palazzone

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2017

Bravi a 5 stelle

I am the owner of a small boutique hotel and I have been using 5stelle for about 10 years now. I have seen this software evolve and grow while always remaining a step ahead of our needs, which has helped us grow likewise. The work process is very simple, intuitive and flexible. This year we completely changed our pricing and cancellation policies and I was helped all though the process by the 5stelle staff, allowing the transition to go smoothly. The mobile application is extremely useful for a small operation like mine where I need to have access at any time on my phone. For me the excellence of 5stelle comes from its flexibility and the availability and reliabilty of its support team.

Pros

flexibility

Cons

nothing

Response from 5stelle of 5stelle*

Replied April 2017

Dear Lodovico Thanks for sharing your story with us. We are glad you had a positive experience in your time of need. If you ever need any assistance again, do contact us. 5stelle* Team

May 2017

orlando from castello di monterado

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

The 5stelle* software is quite intuitive, easy to use and complete.

The 5stelle* software is quite intuitive, easy to use and complete. From the first instance, then subsequently, the customer service staff was able to assist us to resolve any doubts or problems we had with the management software. We therefore believe that it is a valid product and that is why we recommend it to other accommodation facilities.

Pros

The 5stelle* software is quite intuitive, easy to use and complete. From the first instance, then subsequently, the customer service staff was able to assist us to resolve any doubts or problems we had with the management software.
We therefore believe that it is a valid product and that is why we recommend it to other accommodation facilities.

Cons


Response from 5stelle of 5stelle*

Replied May 2017

Dear Orlando, Thank you for your review. We are glad you are finding your experience with 5stelle* a positive one. 5stelle* Team

April 2017

Pasquale from Garnì Lago Nembia

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2017

A complete PMS with excellent rate Quality/Price

I worked for Big Chains that used only very expensive PMS solution not affordable for a small hotel. We are happy to deal in touch with 5Stelle: the perfect solution with a competitive price! Excellent system all in one (PMS, Channel Manager and Booking Engine) that allow to manage our hotel without overbooking scare. Simply to use and always connected. All reports help management to drive the best decisions. Customer Support very fast. Pasquale Castelgrande - General Manager - Garnì Lago Nembia - www.garnilagonembia.com

Pros

Pocket PMS, Simply to use, Reports

Cons

Booking Engine

Response from 5stelle of 5stelle*

Replied April 2017

Dear Pasquale, Thank you for your kind words regarding both our software and customer service. You will be pleased to hear that our technical team are currently working on developing the Booking Engine to improve it. 5stelle* Team

November 2017

Camilla from Residence Ca del Lago

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

I use it since a couple of years and I am plenty satisfied of its performance

High performance in accounting procedures Implementation of statistical analysis Easy use from all the booking office employees

Pros

I think this software is very intuitive and easy to understand and use. I especially appreciate the functions related to the accounting procedures.

Cons

the only downside is related to the graphic. The upper bars are too gray and the dates on the planning are difficult to read without using a very large zoom.

Response from 5stelle of 5stelle*

Replied November 2017

Dear Camilla, Thank you for your kind words. We are glad to hear you appreciate our accounting features. With regards to the graphics we will signal the observations to the development department to see if we can have these improved. 5stelle* Team

August 2017

Barbara from Palazzo Turro B&B

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

August 2017

Easy to learn. Lack of some functions for those who work with companies (e.g. monthly bill).

Organizing the reservations in the most simple way.

Pros

The planner is super easy to understand. The possibility to modify and cancel invoices. The direct connection with booking.com. Customer support is always kind and efficient.

Cons

As written before, we would like to have the possibility to make a monthly bill for the companies we work with, saving all the rooms' bill in one automatically.

Response from 5stelle of 5stelle*

Replied August 2017

Dear Barbara, Thank you for your review. We are glad that you find 5stelle* easy to use and appreciate our customer support team. With regards to billing companies monthly, it is possible to create a master bill, which to create takes a matter of a few clicks. The reason rooms are not automatically saved to the master bill is to allow invoicing flexibility dependant on the agreement tte hotel has with various companies which may not be the same. 5stelle* Team

May 2017

DIEGO from san pietro resort

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2017

perfect to manage a small luxury resort

Pros

I believe I was one of the first people to have believed in 5stelle* and the team. Since 2012 the PMS along with us has grown significantly.
What I appreciate most is the flexibility, always in line with the needs of a Resort like ours
The new Pocket PMS is great allowing me to keep in with the reception where ever I am

Cons

Restaurant management needs to be improved as soon as possible. Probably this is the minus of PMS

Response from 5stelle of 5stelle*

Replied May 2017

Dear Diego, Thank you for your kind words. We are glad you are finding the new planner function in the Pocket PMS so useful. 5stelle* Team

April 2017

Irene from Navona Suites

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2017

Our experience

We choose to buy this property managment system because it is a complete product. It allows us to manage easily all the issues of our Property. User-friendly software and an excellent customer service has confirmed us our first impression: Hotel 5 Stelle is an innovatice PMS with a very competitive price.Very quick set up (5 working days). It is integrated with main channel managersand it is definitely a smart soluiton for small and medium properties.

Pros

Easy use, user friendly interface

Cons

revenue reports can be improved

Response from 5stelle of 5stelle*

Replied April 2017

Dear Irene, Thank you for your suggestion regarding the revenue reports. We know you are an expert revenue manager sowe will take it on board 5stelle* Team

May 2017

Ottavia from Albergo all'Ancora

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

Really easy to use, perfect customer service. The program works very good.

We can organized all our reservation from the OTA portals, simply using ths software. We really raccomanded this software, it's simply to use.

Pros

It works on the cloud, it's simply to use, it has no bugs, and if we have a problem, we can contact the help desk everytime we need

Cons

nothing

Response from 5stelle of 5stelle*

Replied May 2017

Dear Ottiavia, Thank you for your great review. 5stelle* Team

September 2017

Emanuele from Hotel L'Antico Pozzo

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

A very good and useful PMS

Pros

It is very fast, well integrated with others systems either to import bookings and manage CRM, very easy in daily usage.We have been using since 1 year and very satisfied

Cons

I like this software, the only thing I would like to see, even not much requested by commercial market, a version for linux , at least one stable and supported distro such like RedHat or similar.

Response from 5stelle of 5stelle*

Replied September 2017

Dear Emanuele, First of all thank you for taking the time to review us. We are glad you are finding 5stelle* so easy to use and the integrations so useful. With regards to the version for Linux, at the moment on Linux operating systems you can use the Pocket PMS which can be used on any browser and has the most important reception functions at hand. 5stelle* Team

August 2017

matteo from iRooms

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

August 2017

good PMS for small hotels

easy manage multi property

Pros

value for money, planning, good service for training and assistance during problems.. they are growing up fast..

Cons

statistics, the software is a little bit slow, it can be depend from internet connection, but we have a good one and the page does not answer every time fast .

Response from 5stelle of 5stelle*

Replied August 2017

Dear Matteo Thank you for your kind review. We are glad to hear you found the training and assistance so efficient. With regards to the statistics, the more data that you require to be manipulated the longer the report takes to create. Just to let you know, we are continually adding new reports to the PMS and with the free Snapshot Analytics connection you can access even more stats. 5stelle* Team

May 2017

Alessio from B&B IGEA 50

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2017

even for B&Bs

Easy OTA management

Pros

I have a 3 room B&B in Modena and to start with thought that a PMS would be unnecessary for a small accommodation such as ours. However since becoming a 5stelle* client I discovered I was wrong it is essential for us as given we are always connected to our online sales platforms we know we will not go into overbooking. I also travel a lot and as 5stelle is a cloud product I can stay in touch and work away from the reception.

Cons

This is our first experience with a PMS and so we cannot make any comparison with other products, so there is nothing to say.

Response from 5stelle of 5stelle*

Replied May 2017

Dear Alessio Thank you for you review. We are glad we managed to change your mind on the necessity of the PMS to ensure there is no risk of overbooking. One of the many benefits of a cloud system is the ability to access it when ever and where ever you are. 5stelle* Team

April 2017

GIACINTO from Matera Collection - unique and characteristic hotels

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2017

Best simple and user friendly software in Hospitality

I use PMS since 2004 and I never found a software like 5Stelle. It's simple, userfriendly, customer oriented and flexible. I use it for boutique hotels (4 and 5 stars hotels with few rooms: from 14 to 20 suites) and for an hotel of 50 rooms with restaurant and spa and all hotels staff love it because it's so simple but it's possibile to have management of all performance index. I'm very sastisfied to choose 5 Stelle four years ago. Thanks to the support team.

Response from 5stelle of 5stelle*

Replied April 2017

Dear Giacinto, Thank you for your feedback. We are glad you appreciated Alberto and Marco's proposal back in 2014. 5stelle* Team

April 2017

enzo from albergo san giorgio

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2017

MAC compatible PMS

We have finally found a PMS that work well on MAC. Not only but 5stelle* have also have connect to the HBenchmark which help me monitor my competitor with precise data. As we have the 5stelle* suite it mean we have one contact for PMS, booking engine and channel manager.

Pros

Connect to HBenchmark

Cons

help manuals need improving

Response from 5stelle of 5stelle*

Replied April 2017

Dear Enzo, Thank you for you review. We are pleased to hear you are happy with how 5stelle* works on MAC as well as the HBenchmark connecting Just to let you know we are currently in the process of updating the help manual. 5stelle* Team

August 2017

Sara from Hotel Adria

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2017

Everytime I needed an help, the very expert staff was available to clarify or to guide me.

Pros

The affidability: in 2 years I use this software only during 5 minutes it was unavailable (due to a problem in the server)

Cons

If I really have to find something I do not like is that the assignation of the rooms must be checked because the software is not "intelligent" and do not assign always the rooms "filling" the empty spaces.

Response from 5stelle of 5stelle*

Replied August 2017

Dear Sara, Thank you for your kind words. We pride ourselves on being a reliable service and we are happy to know our clients have recognised that. With regards to the way rooms are assigned to "fill in empty" spaces, we will signal this to our development department to see if it is something we can improve. 5stelle* Team

August 2017

Dario from Villa Giada Resort

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2017

Very helpful for my family hotel

Pros

We use 5stelle with simple booking channel manager and it work with no problem. In addition to the room service we offer many extras: parking, transfer, beach etc and 5stelle* help our reception guys not go crazy! :)

Cons

Would be very good if could update maintenance issues signalled via mobile device instead of only it being able to update from main PMS.

Response from 5stelle of 5stelle*

Replied August 2017

Dear Dario, Thank you for your review, we are happy 5stelle* helps reduce you reception staff's workload. With regards to the Maintenance issues, we are currently developing a module which will allow maintenance issues to be update/resolved directly from a mobile device. 5stelle* team

November 2017

eleonora from Hotel @ Adriatic Sea

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

better life now !!

Easyness of management from front and back office users

Pros

I love the cloud new life of front and back office @ hotel
No more need of old style PMS. Always available for you for helping and including your needs in future updates. Call center always supportive and there for you any need or question

Cons

Not many restaurant software still connected to it but if you choose or already have one they are not connected to still they demonstrate to be very happy and open to do new connections with

Response from 5stelle of 5stelle*

Replied November 2017

Dear Eleonora, Thank you for your review. We are glad to hear you find our support staff so accomodating with your requirements and you find 5stelle* easy to use. With regards to restaurant software, we have some new connections in the pipe line and as always we are willing to look at connecting others. 5stelle* Team

April 2017

Renzo from Residence Venice

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2017

for medium-sized and small hotels, bedandbreakfast or Aparthotel.

Pms for medium-sized and small hotels, bedandbreakfast or Aparthotel. Easy to use with intuitive interface. Assistance always provides a solution to problems with Kindness and Professionality. The booking engine must be improved. Excellent value for money.

Pros

Easy to use, great integration with other software.

Cons

The search function

Response from 5stelle of 5stelle*

Replied April 2017

5stelle* as always is a work in progress and much of this is thanks to the suggestions of our clients. We will look to improve the search function in the future Regards Alberto