About iGMS

iGMS is a vacation rental software that helps hosts to effectively handle day-to-day short-term rental management tasks. The solution enables users to operate all Airbnb, HomeAway and Vrbo accounts via a single interface, with access to the same functionality through the mobile app.

There is automated messaging for easier guest communication and reviews, templates, tools for team management and pricing management.


Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

172 Reviews of iGMS

Average User Ratings

Overall

4.64 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(121)

121

4 stars

(40)

40

3 stars

(11)

11

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 172 results

March 2020

Pat from Maine Cottage Keepers

Verified Reviewer

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Great Features & Value

I had completely outsourced the management of by vacation rental to a national firm, but the results were horrible. iGMS helped me grow by over 50% AND add 3 new units with LESS effort than I had put in before I went with the national firm.

Pros

Simple integration to both AirBNB & VRBO, templatized & ad hoc guest communication, and seamless notification to our cleaner.

Cons

When I started with iGMS, it was AirGMS and only for AirBNB. They quickly added VRBO, so my 2 primary channels were covered. I'm looking forward to the direct booking and Booking.com features coming later in 2020.

Reasons for Choosing iGMS

I have a seasonal rental business and iGMS only charges me when I have rentals. It also has all the features I needed and a roadmap to add ones that I'd like. It's a tremendous value!

Response from iGMS

Replied April 2020

Hello Pat, Thank you for the time you took to review your experience with us in such detail. We really appreciate that. It is a great honor to hear that your business has grown bigger with us and that our onboarding, Unified Inbox and cleaning management tools have been of significant aid to you. As for the pricing, we are always glad to offer any help possible to support member of hosting community. And just remind you that Booking.com along with the direct booking engine are on their way to be released in Q2-3 2020. Looking forward to hearing from you! Best, iGMS Team

February 2020

Kent from Seas the Day

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

February 2020

From 20 to 2 hours

My overall experience with IGMS has been great! Very simple to apply to my current business, they seem like a company that really wants to earn my repeat business and is actually interested in how they can improve their software to make it easier for the clients.

Pros

The scheduled messaging is by far my favorite feature of IGMS. I was able to utilize the free trial service until I decided to grow my marketing efforts into Homeaway. Once adding HA, communication quickly became overwhelming. The anxiety was relieved after registering as a Pro user. Before IGMS, I was spending no less than about 15-20hrs just in communication alone. Granted I was able to do this from my phone, but still very inconvenient to say the least. I now have 8 scheduled messages that go out for every guest that books. With between 20 - 30 guests per month thats around 240 messages/month at all times of the day and night. These are automatically sent, at designated times, without ever forgetting to send a crucial message. In addition, I no longer have to schedule or contact my cleaners when I receive a booking. They are automatically notified! The ability to add instructions and timing is another huge time saver. And that's really what its all about... reducing time spent managing so I am free to live my life, not be a slave to it.

Cons

Pricing tools are the next features that can be added to save the most time. I was really hoping IGMS would have similar pricing tools to airbnb that could be pushed to other pages, but no such luck. I've been hearing it's in the works, but it can't come soon enough!

Reasons for Choosing iGMS

Was already utilizing free service. I liked the software. The additional learning curve + risk of another service not having everything I was accustomed to, was not worth a switch.

Response from iGMS

Replied March 2020

Hello Kent, Thank you for taking the time and sharing such detailed feedback. We are filled with joy knowing that our Unified Inbox and Cleaning Tasks management features became a game-changer for your business. As for the Pricing Management Toolkit, it is planned to go live after integration with Booking.com (around Q2 2020). Our product team is constantly working to speed up the release. Stay tuned with us because we have lot's of exciting news to share this year! Regards, iGMS Team

June 2020

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

June 2020

Pros and Cons of iGMS

My overall experience with iGMS has been very productive,promising and gratifying. This program is user friendly it is easy to follow ,well versed in the the process of step by step applications making it easy to maneuver and excel in the process, a definite plus and value in my life!

Pros

The features I enjoy most with this software is the Journal key because it gives quick access to the demographics and history of the client without having to go into the document.

Cons

The part I like the least of this software is the complete feature because once you use it you can no longer go in to revise, you have to send a request and wait for at least 24 hours for the update and only then can you add or change any of the demographics.

Reasons for Choosing iGMS

I chose iGMS over these alternative products because it is more efficient than the other programs by cutting my workload by half due to less input, by merging both programs into one,there was less errors and more productivity.

Response from iGMS

Replied July 2020

Hello, Thank you for such a thourough review and for chosing iGMS. It is a great news that our app lessens your workload while saving more time for essential business activities. If you have any specific suggestions to make, feel free to send them at support@igms.com, we reguralry inform our produc team about our customers' ideas. We also highly recommend to subscribe to our blog to stay informed and supported by our tips and articles https://www.igms.com/blog/. Best, iGMS Team

September 2018

Saad from Sage Stays

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

September 2018

AIrGMS for Multiple property owners/property managers

Pros

Message Automation Templated messages easily available for specific property one inbox for all your properties All your reports under one umbrella Cleaning and Maint. Staff management and assignment reporting on each staff members assignment. Multi- property/Airbnb Accounts calendar view in one place Task management Summary of check-in/out for multiple days and properties in one place.

Cons

Only works with Airbnb Toooooo many updates come through to Production system in use and there is no set update schedule or timming which causes huge issues, you might be in the middle of some important task and application update will get pushed, extremely annoying and frequency is one that I have never seen before even in underdevelopment apps. sometimes there is a Delay in processing and it slows down

Response from AirGMS

Replied January 2019

Dear Saad, We are definitely grateful for pointing out our main features, as we put so much efforts to create them! As for 3rd platforms integration, we have introduced HomeAway/VRBO integration (Beta version). You can integrate your other non-Airbnb calendars and tasks via the iCal calendar. Feel free to address support via Live chat anytime with any question. Best, AirGMS Team

June 2020

Raphael from Elektrobit

Company Size: 51-200 employees

Industry: Automotive

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

June 2020

Igms review

Pros

Product easy to set-up and allow a free version for less than 4 airbnb places which is nice while growing. Can be connected to TheKey and allow template for messaging.

Cons

We can't do everything like beds24 but igms is easier to setup and use and I like the free version for small businesses.

Response from iGMS

Replied July 2020

Dear Raphael, Thank you for taking the time to review our app. It is a great pleasure to know that we help you in managing your properties in a smart and productive way. As a startup, iGMS constantly grows, we are hoping to grow together with your business! Feel free to reach out to us if you have any questions regarding iGMS functionality, our Customer Experience Team will be happy to assist you via Live Chat or at support@igms.com. Best, iGMS Team