ASI FrontDesk Software

The software is good for basic use. There are a few flaws such as no commas for digits more than 100. Moving of rooms in reservations is like reallocating a room rather than drag and drop. Reports are OK, The collection report does not show all payment types. A manual was not provided along with explanation of the features. We purchased this a log time ago so maybe that's why. The Tech Support is excellent though; anytime there is an issue Tech Support will quickly respond and help.

Pros

Simple and easy to use

Cons

Reports can be improved

Advice to Others

Get it as a basic start off

Likes Best

User friendly. Reliable. All the external interfaces and website integration is good

Likes Least

Too much complications. ID scanner never worked i have to always keep playing with cable. They promise me that they will ship the cable but never got it. I had to buy my own cable from Amazon to make it work.

Recommendations

Do not go for Cloud version it's complex and not worth for small hotels.

Likes Best

We've been using this software for 2+ years. We found that it is a very flexible system that covers all aspects of hospitality. I am a picky customer and have an extensive IT development background. The service is great. They are helping to correct all problems. Since we started to use this software, many improvements were made and they continue to make improvements on the regular basis.

Likes Least

I have nothing in particular. All problems and bugs getting resolved on a regular basis. Th reporting feature is a little cumbersome. It needs improvements on the standardization of all reports and printouts.

Recommendations

This software is very flexible and you need to know what you are looking for in order to find it or ask service.

Likes Best

We have a motel. Before, we were doing checkin slips manually on paper. ASI Front Desk makes it very easy to do all reservations and checkins.

Likes Least

It would be nice if the software had an affiliate program for hotel promoters. It would also be nice if you can sync more than one rate type from the PMS.

Recommendations

Give it a try. The software has lots of features and is programmed very well.

Likes Best

It's very reliable and they have great customer support 24/7.

Likes Least

Nothing at all. It's a very good quality product, and customer service is excellent all the time. They even provide 24 hrs tech support.

Recommendations

If you own a hotel or motel or any type of retail business, this software is an excellent choice.

Likes Best

We have been using ASI FrontDesk for the last two years and are very pleased with the software. We have other franchise and independent hotels and find this system to be one of the better ones that we use in our company. The software is very user-friendly, tech support is always available and ready to help resolve any issue that we have, and there are reports available for everything that we need. We will definitely be using the software for our future projects!

Likes Least

There is nothing we do not like about the product or the vendor.

Recommendations

Definitely consider using ASI FrontDesk if you have a hotel; large or small, it works for all types.

Likes Best

It's very user-friendly. I was able to run a majority of the software in a few short moments.

Likes Least

There is not a lot of negative with the software. To fully use all of the product takes some time. But every time I figure our something new, it makes the program that much more valuable!

Recommendations

Please try the demo! You will purchase it if you try it!

Likes Best

Being a business owner for many years, I personally have been through many different software companies looking for the most simple and yet efficient software. I began using ASI Software in 2001 and have not yet switched to another software system for front desk services. ASI really knows what they are doing when it comes to getting the job done and are also very friendly with customer service. I've had questions about the software, and there was always someone to call for help. The easy-to-use support was available 24 hours a day and was always friendly enough to answer even the most basic questions. I would definitely recommend this software to anyone looking to switch to a new front desk software for new and upcoming businesses!

Likes Least

There is not much I can say about what I least liked about the software. They come out with new updated versions of the software every now and then and fix any small glitches they may have immediately, making it very easy to operate.

Recommendations

Take a look through ASI's trial version of their software just to be sure it is the right fit for your property (speaking in terms of clarity and efficiency). The quality of even the trial version of the software will have you sold.

Likes Best

The software has a very good balance of ease of use and advanced functions such as forecasting, reports, and OTA synchronization. Also, the support from the staff is great; they always respond in a timely manner and also work with me personally to implement new custom ideas. The software is constantly being updated. Also, the pricing is very fair.

Likes Least

There's nothing really wrong with it. Maybe it could use some more advanced revenue management technology interface, but I believe they are working on that as well.

Recommendations

Do your homework, and go with a software that fits your property. Anand Systems, in my opinion, is a good balance of being a company that's small enough to give you personal attention, yet big enough to implement all the latest technology and scaled enough to give fair pricing.

Likes Best

The software is very user-friendly. My staff loves the check-in scanner. The process of checking guests in and out is very easy. The ability to email guests when they make a reservation is awesome.

Likes Least

There isn't anything that i don't like. ASI is a very professional company.

Recommendations

This software is easily compatible with OTAs.

Likes Best

The price of this product, as well as the ease of use, is very attractive.

Likes Least

Technical support can be difficult at times, but it's not a deal breaker.

Recommendations

My recommendation is to make sure you run a trial version so that you can see all the benefits for yourself.

Likes Best

The software is easy to use and extremely capable for hotels from 10 rooms to 1000 or more. All the major features one would expect are implemented, including connectivity to all the major OTA booking engines and the GDS. However, what sets this software truly apart from any other is the willingness of the company and its development team to actually listen to suggestions from customers and to actually implement and incorporate them into the software! In addition, 24-hour technical support is only a phone call away.

Likes Least

Some features could be streamlined and better implemented. Too many clicks are required to accomplish some tasks, though this is nitpicking to be sure. The consistency of the interface from one report to another could be better, for example.

Recommendations

There are numerous vendors producing PMS software for independent hotels, but after having tried many of them, we have come to depend on ASI for our PMS and have been happy with them for the last nine years!

Likes Best

It's easy to work with and very user-friendly, with 24-hour support. It also has easy integration with online reservation websites like Expedia and Booking.com.

Likes Least

We like every aspect of this software. These guys really are doing a great service.

Recommendations

Try the trial version first, and you will end up buying it.