Clock PMS Software


 

Clock PMS is a hotel management solution that helps users to manage reservations, front desk and point of sale operations. It is designed for businesses of all sizes.

The solution helps users in providing a centralized database in order to manage user and company profiles, guests lists and other related information. Clock PMS helps users to get an estimate of rooms and rates and get the latest information regarding room availability as well as housekeeping status. Additionally, it features kiosk, payment processing, integrated channel manager and event management.

Hotel staff can share a self-service portal link with their guests even before they check-in. This helps the guest to pick rooms, make any prior modifications, provide complete details and more.

The solution is priced on a monthly payment basis and support is available via phone.

 

Clock PMS - Room calendar
 
  • Clock PMS - Room calendar
    Room calendar
  • Clock PMS - Rates and availability
    Rates and availability
  • Clock PMS - Guest feedback
    Guest feedback
  • Clock PMS - Booking confirmation
    Booking confirmation
  • Clock PMS - Web reservation system
    Web reservation system
  • Clock PMS - Mobile web reservation system
    Mobile web reservation system
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

68 Reviews of Clock PMS

 

Start your review of Clock PMS

Click to start
https://www.softwareadvice.com/hotel-management/clock-pms-review/
Software Advice Reviews (3)
More Reviews (65)

Showing 1-3 of 3

Simon from Alpine Elements Ltd
Specialty: Hotel Management Company
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Excellent Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They are quite a progressive company and always looking to accommodate any requests or suggestions for improvements.

Pros

Very good value product. Would recommend to any hotel. Product is always improving and the support staff are excellent. Good value compared to some of the other PMS on the market.

Cons

It possibly doesn't have some of the functionality of some of the PMS from some of the larger players.

Review Source
 
 

Blair from The Plaza Suites Santa Clara
Specialty: Independent Hotel
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Clock PMS-- Perfect for hotel use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Clock PMS is super use-friendly and it allows you to do multiple tasks at once. I also love that you can access this software through your phone, tablet, and on a desktop.

Cons

There is nothing I do not like about Clock PMS. Although there is always more room for improvement.

Review Source
 
 

Iannis from Y Lodging Ltd
Specialty: Independent Hotel
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Great software that makes life so much easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Before selecting Clock PMS we went through several other systems. We found that the staff at Clock PMS very helpful both before we bought the software and also afterwards when setting up and even when we experienced some errors.

Cons

We would have liked to connect to more OTAs for a lower price. Also reporting could be improved such as the city tax.

Review Source
 
 
 
Showing 1-20 of 65

Didier from hotel utopia
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

First revue before installation finished

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

to early
Very difficult to use without good training and professionnal procedure

Pros

First : training
Second : easy request to change quickly

Cons

Local support and installation
Flexibility

Review Source: Capterra
 

James from Jayleen 1918 Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

It is a good software. Very Comprehensive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Search from the Internet

Pros

It Integrates with the Channel Manager for seamless bookings. It has a Calender availability and Rooms Plan Availability which allows to check for Status

Cons

I need to ADD In Booking Channel Type (e.g. AGODA, or Expedia or Booking.com) in the Guest Registration Card. I also need to place the Stay dates and the Room number on the Top lines of the Guest Registration Cards, but I cannot do so easily. Please allow for easier Drafting software for such cards.
I also need the Housekeeping Report to not have so tiny Fonts. The Font versus empty space ratio should be bigger, because my Housekeepers are senior folk, and the current FONT sizes make it difficult to put the Report on 1 Page (40 rooms only), and even on 2 pages, the Text is much smaller compared to the empty spaces. Please help to allow more options in Text sizes

Review Source: Capterra
 


July 2018

July 2018

Overall, my business has had a positive experience with Clock PMS. Highly recommend!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Clock PMS is a very user-friendly program. It does not take long for my newer employees to learn the system. Another pro is the constant rolling out of updates.

Cons

Clock PMS could improve on the ability to search for multiple rooms at the same time and I would like more options for integration.

Review Source: Capterra
 


June 2018

June 2018

New to it, very complete, but complex to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

More control

Pros

Complete and well thought program that allows many things to be done for a hotel and restaurant point of view

Cons

Not user friendly , I believe Clock should work more now on making the system more user friendly and accesible

Review Source: Capterra
 

James from BizTech Guru
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Innovative, Improvement Driven and Customer Centric PMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

- Reduced software and hardware expenses
- Market leading features saves time, automates processes and
- Customers love the self service portal
- Customised extensively to suit our needs

Pros

- Ongoing focus on continuous improvement
- Constant feature enhancements and refining
- Comprehensive customer support
- Building a PMS based on best practices and what customers and hoteliers want in the future
- Very open to feedback

Cons

- Lack of 24/7 customer support (we are based on the other side of the world)
- Would like a public product road map (minor concern only)

Review Source: Capterra
 


May 2018

May 2018

Good PMS platform and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The platform is a nice and clean, easy to use the software. It allows you to effectively manage your hotel in all areas and is very effective in the data it provides.

Cons

The reporting is a little less, the PMS has many data points and the reporting can be more advanced. At the moment they work on a voting function but i think they could really benefit from thinking out of the box and just adding more reports.

Review Source: Capterra
 

Carolyn from Mangos Beach resort Limited
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

What great value hotel software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy access from wherever I am based around the world

Pros

Configure to your own requirements, easy to use, easy to train, great invoice presentation, great channel management option, keep in touch with your guests and encourage Tripadvisor reviews. Manage your inventory effectively.

Cons

Accounts receivable report is not great, needs to be listed by company and show current, 30 day, 60 day balances.

Review Source: Capterra
 

Juraj from HotelSET
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

cloud base PMS system with all in one box

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

many online futures

Pros

Has integration with channel manager build in email client (we use a lot) nice rate management and open API for future integration. Costumer service is only email ticketing but really quick. We do not use IoT yet but this is also available to connect offline devices.

Cons

would like to have more integration to choose from.
The documentation could be more detailed maybe with help of videos.

Review Source: Capterra
 

Carol from Raasay House
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

With Clock PMS Suite, so much has changed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We had up to 8 years ago been using pen and paper. The business was a lot smaller back then. As the business grew busier, we needed a system that comprised a channel manager and a PMS. We wanted to try to eliminate most of the human error involved in data input of the large volumes of bookings we were now getting. Another aspect we wanted was the increased data protection which has even improved in Clock further since we signed up.

Pros

So much has changed! We've saved at least the hours of 1 full time member of staff just by removing most of the manual data entry involved in the day-to-day bookings, alterations and cancellations. We barely ever get a double booking now. Another key reason why we chose Clock was the Guest mailer. We didnt see such a flexible and well-made tool for automatically mailing guests in any of the other systems we looked at.

Cons

A multi room availability search function would be nice too, so for instance you can put in 9 people and the system will pick out multiple rooms for them.

Review Source: Capterra
 

Andy from Royal Inn + Suites
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

We are very pleased with the switch to Clock PMS!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We needed a more user-friendly system that would allow online reservations and could be used by the management to run reports and view occupancy data offsite. Clock addressed all of those issues and included many great features to improve communication with guests. I was very impressed with how well Clock functions on mobile devices as well.

Pros

Ease of use on various platforms (desktop, iPad, phone), occupancy calendar, guest mailer templates.

Cons

It would be a good thing to allow property to change a background photo, show what type of credit card was used to pay a folio, provide more templates for guest mailers.

Review Source: Capterra
 

John from Clevedon Hall
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Clock PMS Suite is greater reliability, less staff training, easy inductions and cost savings

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We were using a different type of PMS, but it entailed high costs, old-fashioned design. It was overly complicated and not a real cloud platform.

Pros

Clock PMS Suite has a modern design and easy setup. It is a true cloud-based platform, offering good value and a rich array of features.

Cons

Just as advice - a better events module (premade packages, better package billing options, ability to make function sheets, etc.)

Review Source: Capterra
 

Shawn from 't Shanda Lee Inn
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Clock PMS is easy to use and straightforward

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Clock PMS is our first property management system. It is really very easy to use and straightforward.

Pros

Clock PMS has all the necessary integrations, including with the webpage, so that we can manage the daily running of the Inn quickly and efficiently. The interface is simple, and the customer support is great, always available to help implement the program and customize it to our unique situation.

Cons

Just as a suggestion - summary invoices, so that they can be sent to customers instead of the multipage detailed ones.

Review Source: Capterra

  Response: Clock Software, Clock Software

Date: December 2017

December 2017

 

Mr. McKay, Thank you for your kind words.
We value every feedback we receive, as it helps us improve our product and services.

 

Kamran from Nova Hotel Yerevan
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Clock PMS won our trust with its ease of use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We were using custom PMS software and needed software to solve the following issues: bad support, undeclared changes in the APIs without backward compatibility , user requests taking very very long time to be implemented.

Pros

Clock PMS won our trust with its ease of use, the rapid support replies and the customer support as a whole.

Cons

Maybe, it would be a nice idea to change the way Customer Request Polling works.

Review Source: Capterra
 

Valerie from Small Wonders Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Clock PMS is great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Clock PMS is easy to use, can add lots of information, access to MICE section, can make all kind of reports. Support team answers quite fast to any questions, which is very helpful.

Pros

What I absolutely love about Clock PMS is the screen visibility, the fact that it is very easy to use and you can run good reports using it.

Cons

I did prefer when the credit card information field was on the same page as the booking information fields.

Review Source: Capterra
 

Gian Franco from Sweet BCN Accommodations
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Clock PMS is a full-featured PMS solution at a very competitive price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We began looking for a new hotel management system that could be fully integrated (PMS and Channel Manager) in order to relieve the workload of our front desk agents.

Pros

Clock PMS has all the features we need (integration, automated emails, revenue reports, etc.) at a very competitive price.

Review Source: Capterra
 

Anna from Mode Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Clock PMS is simply awesome!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We were looking to find an efficient property management system that could be accessed at any time from anywhere.

Pros

I really love the Self Service portal, the options for secure online payments and the accessibility from any device.

Review Source: Capterra
 

Thierry from Bower Hotels + Suites
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Clock PMS is simplicity, ease of operation and true connectivity

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As Bower got more famous and the more guests started checking in on a regular basis, we realised we needed to get better organized to avoid double bookings. Clock PMS turned out be everything we needed from the very beginning.

Pros

Clock PMS is simplicity, end user ease of operation, adaptable and now we realize that it continues to grow along with us.

Cons

Simply as a kind of suggestion, templates for emailing guests at time of booking and invoicing visuals.

Review Source: Capterra

  Response: Clock Software, Clock Software

Date: November 2017

November 2017

 

Your opinion is valuable to us. Thank you!

Kind Regards,
Clock Software Team

 

Liana from Nova Hotel Yerevan
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Clock PMS is amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Since the very opening of our property, we have been using Clock PMS, and it has been a great experience!

Pros

Automation of operations, quick and easy solutions, good channel manager, along with functional breadth.

Cons

In my opinion, a call centre to the already existing Support Portal would be very nice and convenient for me.

Review Source: Capterra

  Response: Clock Software, Clock Software

Date: November 2017

November 2017

 

Ms. Tadevosyan,
We highly appreciate your positive feedback. We always strive to improve our product and services based on our customers' reviews.

Kind Regards,
Clock Software Team

 

Nguyen Tuan from Cititel Central Saigon Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Clock PMS is versatile and adaptable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Clock PMS is a hotel management system letting us quickly observe the room occupancy and market track, while also having masterful booking management. Simply, everything is good with Clock PMS.

Pros

Clock PMS combines good hospitality management technology with user-friendly interface design which helps us easily arrange the rooms as well as better engage with value customers.

Cons

Don't stop updating this really incredible property management system and introducing new cutting-edge features.

Review Source: Capterra

  Response: Clock Software, Clock Software

Date: November 2017

November 2017

 

Mr. Dung, Thank you very much for your kind words. We always strive to improve.

 

Winnie from Stoked Backpackers

November 2017

November 2017

Clock PMS eases the hotel management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have a sister establishment that started using Clock PMS and it only made sense for us to us so that it will be easy to access each other's accounts.

Pros

We started using Clock PMS to unify our property management systems. Now it is easy to move bookings using the drag and drop, run payment reports, and even edit bookings.

Cons

We are unable to send one invoice if it is a big group booking, because we still only know how to issue out invoices for individual guests.

Review Source: Capterra

  Response: Clock Software, Clock Software

Date: November 2017

November 2017

 

Ms. Christo, Thank you for your kind words.
We always listen to our customers to move forward.