About FCS Concierge Services Management

FCS Concierge Services Management is an on-premise solution that helps users automate daily concierge functions and processes. With Concierge, hotel staff can manage guest and visitor profiles, itineraries, restaurant recommendations, bookings and lost and found. It is suitable for large and midsize hotels and resorts. It is compatible with Windows operating systems.

Concierge Services Management enables users to track guest requests including booking, transportation, restaurant reservations, luggage and parcel delivery and more. Users can automate and align concierge tasks from multiple departments into pre-defined sequences to help staff maintain hotel standards.

Concierge also provides configurable reporting tools to help managers and staff handle guest requests, task assignments and request resolution. Resource management tools include real-time statistics and reporting to help track and maintain inventory levels.  

Phone and email support are provided across several time zones and in various languages.