About HiSuite

HiRUM PMS is a hybrid property management solution that caters to hospitality businesses of all sizes to manage reservations, guest information, distribution channels and online bookings. The solution can either be deployed on-premise or hosted in the cloud.

HiRUM's front desk helps users to keep track of guest information, front and back office tools, maintenance management and marketing functions. It also helps users to generate custom reports on guests or different property parameters. For distribution, the HiSITE Channel Manager connects a hotel’s rates and inventory to multiple online booking sites, such as Booking.com and Expedia.

Additionally, HiRUM PMS offers users HiSITE Direct, which is an online booking engine that integrates with bot...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

10 Reviews of HiSuite

Average User Ratings

Overall

4.70 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(9)

9

4 stars

(0)

0

3 stars

(0)

0

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 10 of 10 results

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August 2019

Geoff from Voyager Resort limited

Verified Reviewer

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Assistance regarding cyber virus

Daily input of bookings and end of month reports are exceptionally helpful to management. The connection of hisite OTA has driven our occupancy from 70% to 90%+ over the past 2 years

Pros

very much adaptable to Resort Accommodation,and assistance given after a cyber attack.

Cons

no problems whatsoever, has all the bells and whistles we require to operate a 60 apartment building

Reasons for Choosing HiSuite

Locally present company with a strong business commitment and servicing of backup.

Response from HiRUM Software Solutions

Replied August 2019

Hello Geoff, Thank you for taking the time to leave a review. We are so glad you are happy with HiRUM, and even more glad to see your occupancy levels have increased over the past 2 years. It's great to see our support team was able to assist you so well after your unfortunate cyber attack. The HiRUM team are always striving to deliver exceptional customer service so it is great to see that all reflected in your review. Thanks again Geoff!

August 2019

DANELE from Canberra Short Term & Holiday Accommodation

Verified Reviewer

Company Size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

August 2019

Hirum from a user perspective

Hirum has simplified our business needs greatly. I feel that we are not taking advantage of some of the aspects of Hirum and would like to see online seminars.

Pros

The ease of use we have 3 people that access Hirum 70% of their day. It is very user friendly and easily to become accustomed to.

Cons

Payment option. When a user makes an error or wrong amount entered it sometime mean we have to delete everything and start again

Reasons for Choosing HiSuite

Some years ago I attended a course and I was looking for a management system and the presenter gave me some informed information on Hirum. Consequently I did not look any further. Have looked at others since (hopefully for a less expensive option) but have not seen any other that would be as user friendly as Hirum

Response from HiRUM Software Solutions

Replied August 2019

Hello Danele, Thank you for taking the time to leave us a review. We are so glad to hear that HiRUM has helped simplify your business needs! HiRUM has many great features and we would love the opportunity to help you maximise your use of the software. We currently have our E-Learning Centre on our website, however we are looking to expand into webinars in the near future which is exciting. Stay tuned on what's to come! Thanks again for your feedback, it has been passed on to our management team. We are always looking for ways we can take our customer experience to the next level. Kindest, The HiRUM Team

February 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

February 2019

Big headache.

My parents use this for their hotel business and I'm actively looking to find an alternative for them because this software is a downright headache.

Pros

It has been made with a focus on management right properties. Integrates with third parties.

Cons

- Insanely glitchy - Unintuitive, and many buttons don't even work; graphics look like they've come out of the 90s. - Customer service only during work hours. - Only works on Windows. - Not cloud-based.

August 2019

Chris from Cookies Rentals

Verified Reviewer

Company Size: 1 employee

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Hirum. You,ll do Me

Pros

When l first started in the industry of property management, I had very little computer skills and if you ask the girls at hirum they would laugh and say "what skills". I was hopeless. They were great for what l put them through. They persisted with me, never got cranky and they got me on my way. The first year l would be on the phone twice a week for about 3 months, then maybe twice a month , then l got it. Now 5 years later maybe once a year when l do a BIG stuff up and guess what ,they still remember me. Now l laugh cos it is so easy too use even for dummy like me

Cons

Not real sure of any dislikes , l only stick with what l need and know how to use. If l get stuck l know l have the girls and [SENSITIVE CONTENT HIDDEN] the technical fella he always would say "don't worry Cookie I"ll get ya going again" and he fixed some real doozy's.

Response from HiRUM Software Solutions

Replied August 2019

Hello Chris, Thank you so much for leaving such a great review. We are so happy to hear that our support team has provided you with outstanding customer service! It can be daunting going into a new industry, so it's important to choose the right fit for you, and we are very glad to see we have been the right fit for you and your business! Once again, thank you for your lovely review, we hope everything continues to go as well in the future. Kindest, The HiRUM Team

August 2019

Anthony from Trinity Beach Pacific

Verified Reviewer

Company Size: 1 employee

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

HiRUM PMS is Amazing

The most important benefits of using HiRUM PMS is that nothing is to much trouble for them to solve, it is done very professionally and quickly which is the main thing when you are a hospitality business like ours.

Pros

The software is so easy to use and covers absolutely everything to do with holiday & permanent letting at our premises.

Cons

Nothing at all, everything is perfect at the moment.

Reasons for Choosing HiSuite

When we brought the Management Rights 4 years ago the previous Manager was already using it, as it was so easy to use we have not had to look at any alterative products.

Response from HiRUM Software Solutions

Replied August 2019

Hi Anthony, Thank you for taking the time to review HiRUM. It's great to see you are so pleased with our software & support staff. It is our goal to deliver above and beyond products and services to all of our clients. Once again, thank you for the glowing review! The HiRUM Team

August 2019

Trevor from Hostel 109 Flashpackers

Verified Reviewer

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Functional easy to use software for managing short-term stay properties

Hirum is the property management system we use to manage our hotel/backpackers. It is flexible enough to cover our various needs (dorm beds, private rooms, tour sales to otherr services we offer.

Pros

This program is easy to use, has a wide range of functionality, easy to train new staff and reports are easily generated and cover the range of areas we require routinely

Cons

The yield management program could be more sophisticated, currently it is quite blunt, though many competitors don't actually offer this component.

Reasons for Choosing HiSuite

We have yet to find a cost-competitive equivalent PMS that will do what we want and is as easy to use

Response from HiRUM Software Solutions

Replied August 2019

Hello Trevor, Thank you for taking the time to review HiRUM. It's great to see our software has been easy for staff to use and manage your short-term stay properties! Your feedback is extremely valuable to us as we strive to deliver excellent customer service experiences. We can confirm it has been passed onto our Management team. Thanks again for your great review on HiRUM! The HiRUM Team

August 2019

Sonja from Anchorbell Holiday Apartments

Verified Reviewer

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Easy to use

No problems at all If we need assistance It is readily available

Pros

Hirum is reliable Easy to use Great support if needed

Cons

Maybe be nice if it was a bit cheaper but overall its priced accordingly with others

Reasons for Choosing HiSuite

When I rang to enquire, they were very helpful and all through the set up process

Response from HiRUM Software Solutions

Replied August 2019

Hello Sonja, Thank you for taking the time to leave us a review. We are happy to hear everything is working well for you! Our support team are fantastic, and always training to ensure they provide customers with the best support possible. Thanks again for your great review! The HiRUM Team

August 2019

Terry from Cocos Beach Bungalows

Verified Reviewer

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2019

Original users

We find it gives us a great snapshot of bookings and helps us identify gaps that need filling

Pros

Hirum and HiSite meets all of our needs and has done so from when it was first released

Cons

There is nothing to dislike or we would have changed software.

Response from HiRUM Software Solutions

Replied August 2019

Hello Terry, Thank you for taking the time to leave a review. We are glad to see HiRUM & HiSITE have provided you with everything you need since the start. We strive to deliver products that make the lives of property managers that much easier in day to day operations. Thanks again, Terry! The HiRUM Team

April 2019

Shaun from Itara & Jacana Apartments

Verified Reviewer

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Itara & Jacana Apartments

Cannot fault the great team on the other end. Always helpful and strive to get the end result as required.

Pros

Software easy to understand use, well laid out & support is always very helpful when required. Perfect for our needs as a small business.

Cons

Every now and again system can run slow - not an issue though.

April 2019

Geoff from Ivory Palms Resort

Verified Reviewer

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Best Accommodation Software of all time

Pros

This software is easy for all staff to use. The marketing tools are great. End of month is a 15 minute exercise from start to finish.

Cons

This software is great and we could not fault it.