Makes life easier

The number one business problem I’m solving with Hotelkey is consistency in the department of avoiding invalid credit cards. Hotelkey has a method where they will check the card IN ADVANCE for you and then mark the card invalid accordingly. You won’t even have to check back on the extranet to see if the card was updated or needs to be canceled, Hotelkey will do that for you.

Pros

I like the ease of using the product. It is smooth and efficient. I also enjoy how the product is cloud based so there is no concern about hardware crash and losing data. I also like the manager’s app on my smartphone because I am able to see all the information I need in the palm of my hand. Closing rooms and updating the rates are all but a few taps away on the mobile phone. My FAVORITE part is the front desk is always able to (24/7) contact the support hotline and get help.

Cons

I’ll have to admit, in the beginning I was a bit skeptical because we could not get the basics started for the app. Let me clarify, we had a certain way of processing our check-ins and check-outs from our older PMS that we preferred to continue using our new one. Never the less, they were able to make some changes and improvements the way I wanted them and now its smooth sailing. Allow them to hear your opinions and suggestions and they will always do their best to make the changes needed.

Easy and User Friendly Software

Overall experience with HOTELKEY is like a family. When you call customer service or reach out to them they know you as with a name first and then HOTEL CODE. Whereas I have used Choice Advantage software and other softwares and they only recognize you with number or hotel code. HOTELKEY knows you by name and that’s the biggest part of customer service as able to recognize the people with real name and not number . Obviously the 24-7 customer service is excellent. Once you experience this software you will find other softwares as more disorganized and abundant with steps to guidelines and features.

Pros

The best part about this software is the End User interface. It is so easy to use and the software itself guides to step by step whenever you check in a guest. Also, I have admin access of it and it is also user friendly and easy to change rates and make changes remotely if not at property. They provide 24-7 customer service if you want to reach them. The best part of this software is that you can access via MOBILE APP.

Cons

There is always room for improvement if they allow full capabilities on the MOBILE APP. Also, the feature where customer can check in without the Live front Desk.

Review of HotelKey PMS Lakeview POA

Great customer service.

Pros

Ease of use and able to use on Ipad and at home on laptop

Cons

Not specific to timeshare so lots of areas to work on to work for timeshare specifically.

Can manage all bookings from one place thanks to HotelKey is directly connected to OTAs

HotelKey PMS is great for multiple booking channel management at one place and it has been so easy to train our staff about its usage.

Pros

HotelKey PMS is by far with the best user interface among the PMS alternatives I have used so far. Its user friendly and full of explanations interface enabled us to spend less time to train our related staff to use the program and our staff uses the program without any mistake now.

Cons

Hotelkey is overall great platform, I have no objections to claim about Hotelkey.

Simple to the core

Very positive, being able to be paperless is also very handy

Pros

Very ideal for a limited service/budget property, ipad made training very easy. Corresponding accounting reports for more than acceptable. Support staff is very engaging and can assist my staff with questions as needed.

Cons

There could be some more dynamic reports, such as daily report that can be run in excel showing rooms sold, revenue and occ.

Hospitality simplicity

The best part is I can see multiple properties on my phone on occasion adr etc.

Pros

That we can Train anyone to use the system. Very easy to use the system

Cons

That they can customize to your need and they way you operate.

Great Customer and Awesome Stuff

Pros

It’s easy to operate and user friendly.

Cons

Nothing.

king of software, Next generation

HotelKey is the best known software from all others PMS systems used. It’s secured safe fast and easy. Staff loves it, management loves it, guest loves it .. easy and fast check in. 24/7 support offers immediate response & 1on1 chat and conversation with remote login is best & next generation.

Pros

Robust, user friendly everything on your finger tip software is so simple. Touchscreen app working on Apple devices is simply amazing and fast. Regular updates to keep the software on the top. Our staff and other department loves it.

Cons

Being a Multy property owners I simply wish to give more excess like Indipendent property owners get HKapp full services. Under motel6 banner we are little bound to get full excess but give owner full excess. Remove Android sign pads & simply use iOS sign pads. Possible get Spanish language printout for housekeeping Dept.

Owner operator

Benefits for daily occupancy reports, Do not rent least(very important) overall many other reports i use to transact my business. Great investment by all means

Pros

Quick access to multiple reports. Database of guest records having them in the system to acknowledge their prior stay which is very important for our business. Overall just having the software in place for daily rental is a ease off mine for a employee to check inn or check out a guest.

Cons

There are no cons, just the steps needed to complete guest check inn. Multiple steps need to check inn. I understand it is probably necessary, therefore no complaints.

Leagues above the rest

The biggest benefit is that it is easy to use and understand and that I can train my staff how to use it in a very short amount of time, it's just plain efficient and that saves me money. I also love the mobile apps and the mobility if the iPads as well. Seriously the best system.

Pros

Simplicity is key, Hotelkey has designed the most user friendly PMS that I have ever used, and I have used many. Reports are easy to find and understand, making reservations is a breeze and teaching others how to use the system is a joy!

Cons

Overall I am very satisfied with the product, some times big group reservations can be a bit tedious, but that is the nature of the beast. Pricing online is also a bit of a task with setting price for each room type.

Best of best

Easy to use

Pros

No computer need it iPad Access fro any where

Cons

None

Budget inn Walla Walla

Very simple & easy to use.

Pros

Easy to use and when we need help customer service is good.

Cons

I don’t have anything right now to says

Next Gen Hotel PMS

I had a very seamless experience. Even the support is 24/7 and very efficient. So we did not have to go through the horrors of changing software in an operational hotel.

Pros

It is tab based PMS with no need of servers. Also the work flow of all process is very user intuitive and doesn't require much staff training. HK has also incorporated best practises of hotels in the software itself so it brings out operational efficiency as well.

Cons

Just awaiting a few more modules like stores, banquets and events which is under development currently.

Best PMS for Hotel/motel

I’m very happy with this HotelKey PMS.

Pros

this software is cloud base, no paper work and it’s all touch screen.

Cons

I don’t have any dislike about the software.

1 stop shop for all hotel pms needs

The back end team of hotelkey is really awesome they will go above and beyond to satisfy your need and resolve any issue you are facing at property level.

Pros

:Hotel Key app is one stop shop for all hotel pms and other operations requirements whether it is booking engine, website hosting, revenue magmement. :If you want to make check in process quick and easy for your guest Hotel key is way to go. The back end team of hotelkey is really awesome they will go above and beyond to satisfy your need and resolve any issue you are facing at property level.

Cons

There is always room for improvement . Like on payment processing, dynamic price, and communication with guest .

Nice cloud based application

Pros

Comes with all add-on and easy/quick to learn for employee.

Cons

Can be little more flexible for small motel. They use 2 decimal accounting which some users like me can be more tedious to fix each amounts. Reports can be improved.

Best and Very User friendly App

Pros

This App is really a user friendly check -in of guest became very easy for us its like less than 5 mins. before we used to do lot of paper work but not anymore. The customer support team are there 24/7. customer care very important and they are very good at it. and system is very secured too.

Cons

until now i don't have any complaints and i don't think i will have any in future. it's really pretty cool app.

Best software for hotels

I am able to keep better track of what is going on at my property remotely.

Pros

It’s easy to use and easy to train employees with.

Cons

There were no issues and nothing not to like about hotel key

Easy to use

The check in process is very fast as you can scan the most states ID, so you don't have to type everything out.

Pros

The software is very easy to use, you can carry the software around your property where their is wifi connection. Take photos for particular rooms like broken stuff missing items etc...

Cons

If there is no or slow internet connection is slows down and it might take some time to connect.

Simple and Easy PMS

Pros

I have been using HotelKey PMS for over 2 years now and I can't tell you how happy I am. The system is super easy to learn and use. You spend less time on training employees. Customer service are always quick and super helpful. I highly recommend HotelKey PMS for any size hotel/motel.

Cons

An easier way to integrate the key card machine.

It's easy to use

Overall Hotelkey PMS is peace of mind and above all less paper work.

Pros

Easy to keep track of your monthley gross

Cons

steps to check in guest is easy. Guest record available as need it. Auto calculation of tex.

Phenomenally easy to use hotel PMS

Awesome.

Pros

User friendliness. Monkey can check in the hotel guests with this software :)

Cons

I did not find any feature which I did not like . Love to learn features and integration such as Communication with guest, communication with hotel clean team staff, managing work orders, etc...

Great PMS

Very professional, listen to all your concerns and actually try to address and change the program to fix shortcomings.

Pros

The system is very easy to use, and the training university makes it simple to train new employees.

Cons

No issues about the system. All are functioning correctly.

Best pms for your hotels

Love this HotelKey pms

Pros

Easy to use all kinds of reports you can get all my employees love it

Cons

Really nothing they were able to customize it to our need

Manager

I am Very happy with their app and trained staff.

Pros

I am like their system which help to all our detail at one place.

Cons

I am used other app but this app give me all my requirement in one system.

Amazing system - Definitely Modern!

10/10. Helped manage inventory and reservations via channel manager connection.

Pros

MODERN. App based system that has revolutionized the industry. This is simple and absolutely easy to use. It just LOOKS and FEELS like 1000 x better than all the old out-dated systems!

Cons

For small mom and pop motels that do things very uniquely, there are certain use-cases that fall outside of the system. It's understandable because they system has to be built to work for the masses and not tailored to each hotels policies specifically.

EASY TO HANDLE AND MORE USER FRIENDLY

Pros

EASY TO OPERATE, AVAILABLE TECHNICAL SUPPORT, USER FRIENDLY AND EASY TO TEACH TO NEW HIRE.

Cons

TAKES 1 OR 2 MINUTES AFTER LOG IN TO SEE THE DASH BOARD.

Amazing Software!

Pros

User friendly and super quick to check in the guest!

Cons

Frequent updating that changes user interface which requires a phone call to explain the update

Hotelkey

Pros

Intuitive, user-friendly pms that gets the job done.

Cons

The app crashing or failing to launch. Nothing else to complain about.

Ease of use

Pros

It’s easy to use. No clutter at front desk. Easy to train staff.

Cons

Wish they have better icons and add more colors.

Top Notch System ak TNS

Awesome to use and very in sink with today’s technology!

Pros

Very impressive PMS that is up with the times.

Cons

No real issues like it a lot! Very user friendly.

HotelKey PMS is the future of Property Management Systems

As a manager, Hotelkey PMS makes management easy. Pick up your phone, tablet, or access your computer to make quick an easy managerial changes.

Pros

The user interface is very easy to use and learn. This makes training easy, and allows businesses to hire new employees and train them quickly

Cons

The software has frequent updates where employees must retrain specific tasks. They are simple and the new training is short which makes it nice.

Houston Hotelier Review

Pros

It is Extremely simple and user friendly.

Cons

It could use some more tools and features - other management systems have more powerful capabilities.

Good To Have It

Pros

The Easy To Use Software and The Balanced App Which Never Lags.

Cons

The Deactivation of username by anyone with the property code

Best ever user friendly PMS

Pros

Creating reports for your needs is the best part! To see hotels stats! Installation switch over was easy! Happy with the product and services

Cons

had issue with Expedia Prepaid reservation but was resolves same day by the support team.

Great service

Great service

Pros

Software is easy for all associates to learn and admin

Cons

Cant coordinate all hotels with one account