KWHotel vs RMS Cloud

KWHotel has 23 reviews and a rating of 4.39 / 5 vs RMS Cloud which has 321 reviews and a rating of 4.41 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.39 / 5 (23)

4.41 / 5 (321)

Ease-of-Use

4.5 / 5

4.0 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Review Written

June 20, 2019

April 5, 2021

Pros/Cons

  • Pros

  • Once it's all set up and nothing goes wrong, it's easy to use. I like the option to use their free version before deciding to buy.

  • - the safe storage of clients informations on kwHotel database - the customised xml booking confirmation. - the user-friendly interface - the manuel procided for installing and configuring kwHotel

  • Cons

  • It was a bit challenging to set up in the beginning. But I have been using these products for 5 years now.

  • Software crashes on extremely rare occasions but it is usually fixed by restarting the program.

  • Pros

  • It’s easy to use and works perfectly for our hotel

  • Technical support is amazing for me, I speak Spanish and they provide me all the support in my first language witch is super cool for me.

  • Cons

  • Software is fantastic. Lack of choices with the credit card gateway was disappointing.

  • The only drawback I would say is in the form letters/receipting/statements you can't personalise them too much, but overall they are good.

Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

Advisor Recommendations & User Awards

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19 Recommendations

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Pricing Guide

2020 Hotel Management Software Pricing Guide

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  • Pricing models & ranges

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos