


Mobile work order details



Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8About HotSOS
HotSOS is a cloud-based hotel property management solution that provides businesses in the hospitality industry, tools and functionalities that help them to manage business operations which include handling guest incidents, scheduling preventative maintenance and more.
HotSOS includes a guest call assistant that offers staff an overview of the guest's information such as stay history and guest preferences and an order console, which allows staff to create and update service orders and helps front desk staff to recognize guests' preferences and stay histories.
HotSOS includes a multi-lingual interactive voice response (IVR) system that integrates with a hotel's phone system, automates reports on customer trends and enables real-time integration with se...
Mobile work order details
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
September 2018
Kurt from Canvas Company - Event Management and Consulting
Company Size: 2-10 employees
Time Used: More than 2 years
Review Source
Ease-of-use
4.0
Functionality
5.0
September 2018
Grew into the DNA of our operations
When configured well and with a bit of time, I have noticed that at various places I have deployed HotSOS, entire operational changes are made around the functionality of this application because of how efficient works. Going manual is always heavily frowned upon afterwards. I highly recommend having your team dedicate time to attending the trainings and not skimping on training time - this will go a long way to maximizing the adoption and use of the solution
Pros
Easy to Navigate and Small learning curve for Responders and Agents Lots and lots of builtin charts supports bar-code scanning of locations and equipment Easy Collaboration and monitoring for teams of all sizes When configured well, reduces time to resolution by automatically finding the right person for the job who is available Multilingual (by user)
Cons
Reports don't open or format well on Android Devices Setup is not for the faint of heart and must be done accurately Administration takes some learning, especially managing teams and how they receive work-orders Requires great WiFi service - roaming in and out of WiFi coverage may cause app to logout or require user to close and reopen app to continue working
March 2020
Mark from Choctaw Nation
Company Size: 10,000+ employees
Industry: Hospitality
Time Used: Less than 2 years
Review Source
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
March 2020
Good but could be great
As my title says. Good but could be great. The functionality should be there, its has all of the tools
Pros
Being able to track productivity of team members while supporting them thru the information that the system provides.
Cons
The only thing that i'd really like to see added would be an inventory program that would allow for the tracking of items used in the maintenance side.
Reasons for Choosing HotSOS
Ease of end user
January 2021
Dave from Aimbridge Hospitality
Company Size: 10,000+ employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
2.0
Functionality
3.0
January 2021
Falling Behind
We are able to track the completion of work orders and automatically-assigned preventative maintenance.
Pros
The ability to create steps to accomplish a task like room inspection ensure the task was competed properly.
Cons
This software hasn't received updates and redesigns of its competitors resulting in an experience which feels outdated.
August 2017
Arthur from MGM Resorts International
Company Size: 10,000+ employees
Industry: Gambling & Casinos
Time Used: More than 2 years
Review Source
Ease-of-use
2.0
Functionality
3.0
August 2017
An essential software for all hotel operations managers yet features are very compounded and not user friendly.
Pros
Requests are instantly sent to Engineering and they are notified immediately based on level of urgency. HotSOS allows us to put a specific area on where the problem/request is. And it is a convenient and an essential program that allows us to immediately notify the Engineering department what the problem is, how urgent it is, and where specifically it is at.
Cons
The program is not user-friendly at all. You really have to see where you are going in order to get to what you want to do and what you request to happen. Lots of features that are waiting to be explored but would require a significant amount of time to play and discover around. Can load very slowly.
August 2017
Eric from Refinery Hotel
Company Size: 51-200 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Functionality
5.0
August 2017
An Exceptional Operating System that helps enhance the guest experience and maximizes staff productivity. Best system on the market
the product is bit costly in comparison to other systems, granted it the best on the market, however it becomes a concerns for owners of small independent properties.
Pros
Once you set up Business Rules for your property all the pieces move in the right direction creating confidence that your operation is built to succeed and deliver excellent guest service. It's easy to navigate, enter information, find past information and my favorite the Guest Recovery portion.