Preno Software

Pros

The platform has really worked well for us managing a small property. This system is more suited to smaller properties, saying that the system justifies its position as it really covers many great areas of the hotel operations.

Cons

More flexibility of the system should be provided. Some areas of the system we do not like the way it is positioned and we should be able to change this to our liking.

Simplicity of Operations Means more time to focus on growing Revenue

Pros

A+++ on Design -Simplicity -Integrations - Reports - Analytics & Support .. thats pretty much the basic pillars of a Front office Software and they check all boxes for a Property. Highly Intuitive Product !! I am sure this will evolve into great solution for most Hoteliers who are wanting to simplify their Front office operations.

Cons

None the more i use it the more i like it. I am confident the Preno design team will evolve this product further and to compete with specialist functions for Housekeeping , Bar,other revenue streams for hotels.

Easy to use so frees up my time

Pros

Ease of use. You could teach this system to almost any front end staff in a minimal amount of time. The team at Preno helped me to set up and guided me whenever i didn't understand something. I have been using this system for over 18 months and have not looked back. The Preno Team are always on hand if I have an issue (which is rarely as it functions at it is supposed to). They are very proactive about making changes and improvements but not so much that there are any interruptions to the flow or usage. They are open when you have a suggestion to improve on something. Billing can be done monthly or annually (you get to decide). As a small business this is important as is good reliable support.
I have no complaints at all. I HIGHLY RECOMMEND this product and the team.

Cons

The only thing that doesn't really suit my business is the housekeeping page. I would like that to be a little more customisable so I currently don't use it and hand write my housekeeping instructions still.

Pros

No faults with the transition from old PMS to PRENO was 100% perfect & immediate with no downtime. PRENO's Integrations with Payment gateways & Xero- perfect for accounting. Capabilities for group bookings on the highest functionality. Chat box is a wonderful, helpful feature solving any enquiries you may have in a professional & pleasant manner. Plus Help Centre tab us extremely useful.

Cons

It's fairly minor. The drag and drop feature is good as you can currently move bookings from room to room. I'd like to be able to extend bookings in the same room with a drag feature. Apart from that, I must say, congratulations to PRENO: Perfect PMS system. Highly recommend.

Ease of use and great user support

Pros

We have been with Preno for 9 months and although we are about to change it is not because of the Preno product. Preno is an easy to use booking system that continues to develop. I believe it has a little way to go to tick all the boxes in terms of being a comprehensive system but it has many outstanding features that make it an easy to use and responsive programme. The staff at Preno are also outstanding. They are always available and so support never far away when needed.

Cons

Still lite on features but developing. Some essential elements of the PMS are missing but the team is willing to listen to feedback on this.

It lacks simple functions. Whilst it is an easy program to use, it still needs some work to make it a successful program across the board.

Pros

The program is easy to use especially for training new staff. We love the credit card feature and how easy it is to pop the credit card in and charge the card the card without manually using an eftpos machine. Entering rates has never been more easier, we love the the tabs along the bottom to show for outstanding balances etc. Visually the program is easy on the eyes. Simple program good for very small properties. Not sure how it would go on a large hotel. I like the idea of the revenue reports, however this would only be functional if accounted for is accurate entered through.

Cons

The program lacks a few simple features and functions. We don't like the check out process for a guest departure. When you click the checkout button (even when no money is owing on the profile) it takes you into the guest folio, you then have to go to the home tab and go through the pointless screen slide. A bit time consuming.
2. There is no where to set up a group master to add a payment too. There is way to much room for error for direct deposits to not be accounted for correctly or invoicing the incorrect people. The reconcile report can not show you if money has not been accounted for some where. It just shows that a button has been clicked and its shown up on a report. It is all to easy to clear a profile and void a profile for money to become easily untraceable. Simple functions for setting up groups (e.g. school groups, travel agents) can apparently only be done through Xero to apply payments and then to cash a guest profile off in preno you select relevant sub heading... If not set up correctly money is accounted for incorrectly and in our case untraceable from previous employees misuse. You need to stay on top of all transactions daily going back and forth between too many avenues. This is not a one stop shop program. A bed selection tab on the guests profile would be so handy the current way is harder to use, especially when converting to the housekeeping report. Overlapping bookings is easy to do if moving rooms. 1 month blocks would be nice to view.

Pros

How easy it is to use, even knowing you have a live chat available that is responded to promptly, it's so easy to work out what you need to do by yourself.

Cons

There are some things still being worked on, they are simply wish list things that don't seriously hinder the day to day.

Time. I have time to do so many other things instead of being tied to the Office.

Pros

Im loving a lot of things about Preno. From the Intergration with Xero to the Syncing with our Channel Manager and OTA's. Its effortless. I now have more time to spend on our guests and their needs instead of being tied to the office and I cant take it everywhere with me!

Cons

Initially the set up process. We also had a new channel manager so it seemed very repetitive but in hindsight it is so very worth it.

Pros

Great system for our small business, we love the fact that it can be accessed from any computer, tablet or phone with ease, so we are no longer tied to the desk. Customer support is amazing and fast. We looked around at other online PMS and nothing was as easy as Preno.

Could honestly recommend it to anyone.

Cons

The Xero integration, purely because we don't use Xero for our business, but this is minor for all the other Pros.

The symplicity to use and large easy to read font, with not too much on one screen at one time to confuse.

Pros

Its so easy to use, user freindly right from booking in, adding extras to the bill, the first site with colour recognition on bookings, reports and sending through to Xero.

Cons

I use the notes for bookings that may have special requests or to link with bookings made via email. It would be good to see a different colour or a symbol for bookings which maybe attached to email which is then able to place the date of the email to be able to find quickly.

Cloud Based, simple and easy to use

Pros

Cloud based, easy to use. Like the drag and drop option to move bookings from room to room and dates. Also like the integration and billing with our xero accounting software.

Makes running an accommodation business very easy.

Pros

Reliable, fast, easy to use. Makes book keeping and taking bookings super smooth. Like the way it keeps guest details for return guests. Excellent online support.

Cons

Would like to see a feature where you can put guests on a waiting list. The calendar is sometimes a bit frustrating because you can only scroll through a 2 week window. If a guest cancels, their guest details disappear. Would like to keep them on record just in case they book again.

I am a big supporter of new software and innovative companies always looking for improvement and Preno ticks all those boxes. I love their product and their customer service is tops! It couldn't be any better. They are working on continual improvements and I think it will be the best software to use out there! Currently it is extremely easy to use and it has some wonderful features. I love the house keeping feature that allows me to print out a form for the girls so they know how to configure the beds in each room and any notes that are applicable. The check in and payments systems are also extremely easy to use. Couldn't rate it enough! They have already implemented some great features from my feedback and I've only been using the product a few months... A very fast moving and great company to deal with. They are also taking initiative and working with my channel manager to deal with any issues and make the systems as user friendly as possible.

Pros

Easy to use and very intuitive. Great customer support and very helpful and friendly staff if you need any assistance.

Cons

There are a few things that take a few more clicks that I would like but they are working on improving those. The reporting feature is being improved also and I know it could be a little better but otherwise fantastic.

Nothing but positive. Excellent support, great value, easy to use. I particularly love the prompt chat responses and product updates!

Pros

Easy to use, EXCELLENT service, quick updates

Cons

Can't think of any

Advice to Others

Nil

Using Preno has been critical to our success as new lodge owners and operators. There is already a lot to learn setting up a new business in an unfamiliar industry. It is truly hard to imagine how we would have coped without using Preno to manage our bookings and inventory, as we took on a thriving business in the peak season. The Preno team was a great resource for advice and ideas from the first contact - before we even signed up as customers, and have remained so. Help is only ever a chat message away. With the Xero integration and seamless connection to our channel manager, Preno automatically takes care of many processes and task needed to run our lodge smoothly. Plus with its revenue and occupancy reports, we have all the information we need to understand how our business is performing right at our fingertips.

Having looked at several Property Management systems, this fits perfectly with what we are wanting to achieve. From ease of use all the way through to obtaining the reports we need, this is ideal. We wouldn't be as successful without the Preno system.

Pros

Ease of use

Cons

None

Advice to Others

No

I don''t have a huge background in hospitality so changing to Preno was like a breath of fresh air. Our small four roomed bed and breakfast is so easy to manage now with Preno - the workflows seem logical, the colour coding for invoicing and payments mean that at a glance you can see who owes you money still. The staff are incredibly responsive when you have questions. I feel that there is value for money - great features - I would unreservedly recommend Preno.

Pros

It follow simple workflows and is logical to follow. The knowledge base is also very straightforward. THey connect with the big boy channel managers :-)

Cons

There are a few features that I would like to see developed in the future but these are nice to have rather than need to have.

We we lucky enough to begin trialling Preno late 2015 alongside our existing system. We made the full switch in March 2016 as the season started to wane. No regrets, no issues - seamless transition and 100% happy with our decision. The Preno team are brilliant to work with - so responsive when very rare issues arise. Always listen, and try and find a resolution as quickly as possible. Full integration with both Xero and Staah for accounts and channel management has made our lives so much easier. Best decision we have made in a long time by far.

Pros

Everything - quick, responsive, intuitive - so easy to use. Integration with Staah & Xero just fabulous.

Cons

Closing rooms off - but I know you are working on this. Needs to be easier from Preno side.

It was a very easy transition to switch to Preno . The training was done, in a very professional way.The team support was there from the beginning and NO waiting time if you needed assistance even after hours and on weekends. The features and functionality is very applicable in my busness,and I know that it was to correct choice of automate the accommodation bookings.

We've tried a few different property software before but Preno is our favourite. If you have a small- medium size hotel and love a platform that's easy to use, give it a try. Their pricing is quite competitive

Pros

clean interface, easy to use, many useful functions

Cons

can't think of any, probably the time zone differences cuz they're based in New Zealand? but no big deal

Advice to Others

The software developers used to work for boutique hotels. Quite a cool bunch of guys to work with.