RDPWIN

Pros

I am impressed with the support team. quick to reply and great to work with. I also like the fact that I can make my own reports in Crystal Reports.

Cons

Some features are limited or I need to purchase an additional module in order to have the advanced functionality I am looking for

I have used RDP for a period of ten years. I have found it to be intuitive and fairly easy to learn.

I like many things about RDP. I think that number one on the list is the ability to customize packages. We are now able to offer Room/Meal/Event packages to our Conference guests. This makes for a simplistic reservation experience which makes reservation clerks and guests very happy. We have a unique facility and our business model would not fit neatly into any traditional classifications. For this reason, we needed a software program that could be adapted to our very specific needs. RDP has been able to deliver. I use the Reservations module daily and have found it to be easy to use and most people are trained without difficulty. I am especially fond of the tape chart feature. Over the years we have gradually utilized features like the color codes on the tape chart. I am a visual person and I find this tool invaluable. We have created and modified many reports for our various departments over the years. Our library of reports is impressive. We have created reports for every departmental need and are pleased with the ability of RDP/Crystal Reports to be tailored.

Pros

I like many things about RDP. I think that number one on the list is the ability to customize packages. We are now able to offer Room/Meal/Event packages to our Conference guests. This makes for a simplistic reservation experience which makes reservation clerks and guests very happy. We have a unique facility and our business model would not fit neatly into any traditional classifications. For this reason, we needed a software program that could be adapted to our very specific needs. RDP has been able to deliver. I use the Reservations module daily and have found it to be easy to use and most people are trained without difficulty. I am especially fond of the tape chart feature. Over the years we have gradually utilized features like the color codes on the tape chart. I am a visual person and I find this tool invaluable. We have created and modified many reports for our various departments over the years. Our library of reports is impressive. We have created reports for every departmental need and are pleased with the ability of RDP/Crystal Reports to be tailored.

Cons

One complaint I hear consistently from our Sales Department is that re-bookings are not simple enough and that there is no ability to add reminders/calendars for tasks related to contracts. Also, our events coordinators complain about the difficulty related to event checklists and reminders. We believe that the sales/events related portion of the software needs a complete overhaul. We were given a name of an event software company who were considering an interface with RDP that would address all of our needs. It would be nice if RDP could integrate their Events program with their Reservation/IRM modules.

RDP

RDP support and staff has always been extremely responsive.

Pros

The system is fully integrated with housekeeping, reservations, maintenance, accounting, front desk and data, features. Everything is easy to access and the data analysis/stats reports are extremely useful. Owners can also access to book their own reservations, check work orders, etc. Mobile app is good as well and info is easy to load.

Cons

Software is server based. Every time there is an update/upgrade, we experience problems. We are still experiencing problems after our upgrade to version 5.0 and these upgrades are expensive. I would also like to see a brief training program from RDP after the upgrade at no charge. I take issue with the fact that RDP charges for "training sessions" and they are extremely expensive (training should be part of the purchase of and upgrades to the software). Loading rates, rate plan cutoffs, discounts, rate tables, is a tedious chore and takes an unreasonable amount of time to accomplish and because of the numerous steps involved, errors occur. The software is "inflexible" in many areas such as the inability to make adjustments to a reservation after the reservation has been "checked in" to the system.

RDPWin software review

The overall experience has been positive. The sales people are pleasant, honest and capable. We realize PMS software is a necessity in the lodging industry and RDPWin does everything we need it to do. Never have had a crash, glitch or hiccup when looking strictly at RDPWin. Integrating with POS systems is a different story. That has not been a positive experience.

Pros

RDPWin has helped our lodging facility track overall performance more efficiently than before. Their reports (via Crystal Reports) are clear and concise and provide management with up-to-date statistics needed in the industry. RDPWin is fairly easy to use. The software is reliable and functions properly.

Cons

The software is dated, needs a fresh, modern look and should move to integrating cloud-based POS systems to adapt to today's market. RDPWin should think about making an all-in-one system that incorporates a POS (like Oracle) to help lodging facilities as a whole. Tech support could be more willing to please the consumer.

Multi-Ownership Management Features

Pros

This software has a the unique ability to track and run reports for individual units. If you are using Property Management System to rent/lease multiple units that have different ownership structures this is great software to do so. Great value for any small-mid size property that is looking to update old software.

Cons

Up-front costs are much lower than other PMS for hotels but this system requires you to host on your server. There was no cloud options for running the software (This may have changed since we put this system in place in a hotel setting in 2011 and used it until 2013).

RDPWin review

The ease of use was amazing and I would recommend it to any sort of business that needs a reservation programs.

Pros

It is very user friendly. I like all of it features. Great for camp and conference centers.

Cons

Honestly, there was not anything I DoD not like about it. I was sad when my company switched to Camp Brain.

GREAT Booking Software

We could not run our resort without RDPWin!

Pros

RDPWin is very easy to learn and easy to use. The software works great and we rarely have issues. It makes booking a breeze.

Cons

RDPWin could use a new look. The interface looks outdated. Also, I do get lots of annoying pop up messages.

Overall I feel that RDP is a quality sofrware. I feel that there should be more training available.

Pros

RDP has become much more reliable, and user friendly over the last 7 years I have used the software.

Cons

Each time there is an update we experience a new set of issues. We typically lose something that is useful to gain something that may or may not increase functionality.

It is okay, does what we need

It is easy to learn and maintain

Pros

It has multi-functionality for guests, it has ease of use when checking guests in and out. The in-house stats screen and the availability screen are very helpful tools. The amount of reports that can be created for the individual properties is also a GREAT feature of this system. The emails for "Tip of The Day" are awesome!! I have learned so much through these helpful emails!!

Cons

Too many options , it has a lot of glitches. You cannot add a guest name . To add a guest you have to create a reservation, this can be time consuming. Company fields are group fields instead of being separate. When balancing inventory you have to pause the entire system and every department to accomplish this task which in a 211 room hotel is cumbersome.

old fashion PMS

It was a good experience, though it had a long learning curve. The software is not as intuitive as others but does the job that is meant to.

Pros

A lot of options for reporting. Connectivity with third party apps. Customer support follows up to your needs

Cons

Expensive software. Old look for today's standards. No cloud service at least on the version I had to use.

RDP Has Been Great for our Resort Property Management!

Pros

The warm, friendly, and professional staff at RDP are at the heart of what really makes this program work for our resort. Their knowledge and skill make the product work, but their sincere willingness to help us understand the program and customize it to our resort and their drive for customer service are what make the product work for us! We love the integration of the online system (IRM) with the same database that we pull from on our individual stations, so the two systems work seamlessly. Having the online system has increased our reservations dramatically, while allowing us to actually work with a smaller reservations staff. The individual property descriptions allow new guests and new staff to quickly see what each individual unit looks like, what is in the unit, where it's located, and what they can expect when they check in. The photos are easy for us to upload, and we can easily update descriptions as we change or upgrade our units. As the manager, I especially appreciate being able to customize reports to fit our needs. We can track demographics by city, state, or ZIP; we can run forecasts and stats on criteria we establish, and the data is easily transferred to both our Constant Contact and TripAdvisor databases. The service is outstanding. The process is very simple: you fill out a work order online. This allows you to define what your problem is, and their staff review it and assign both a technician and a time that is convenient for you to work on the problem together. Every time we work on an issue, it not only gets fixed, but the staff trains us so we can work more independently within the system. They are great at explaining the system, and their service is always prompt and professional. Most of our service calls fall in the nature of customizing reports, working through updates, and small tweaks. We know most of the staff by first name, and we feel that they know us. It's so much more efficient to work with people who know you, know what your goals are, and are willing to work hard to please you.

Cons

The only thing that bothered me was the amount of time involved in the initial setup, but that is something that is in all likelihood germane to the product. Regardless of whom you purchase a property management system from, you are just going to have to take pictures of all of your units, write property descriptions, and set up the rates. Ours was probably more detailed because we have 27 different floor plans (yes, I counted them just now!) and a three-tiered rate structure. Our units are each unique, so we couldn't standardize a picture of one unit and use it for several other units. We had to photograph and write descriptions and rates for almost 100 units. And again, it's something that we would have had to do regardless of who we purchased it from.

RDP is user friendly and has tons of excellent reports. Very knowledgeable and helpful staff.

Lots of great reports. Accurate and convenient month end reporting Easy and seamless reservations from start to finish. Quick view a great tool. Realtime online bookings. Integrated information. Great process and efficiency. Accurate real time information. Hassle free management of bookings. Seamless Group bookings.

Pros

I love the tape chart and how easy it is to move reservations around....one click and completed. Easy to figure out from beginning to end of reservation being made for beginner to administrator. Great staff to deal with from installation to daily use.....fast and efficient.

Cons

A lot of custom programming. When searching under find a reservation and you search a common last name and you have to hit the arrow to the next page it always says "RDP has encountered a problem. We are sorry for the inconvenience." You can go Comp to Pre-assign or Inventory but you can not go Pre-assign or Inventory to Comp.

Benefits of RDP

RDPWin has been very pleasant, it is a user friendly product- which can improve business performance and with the right time spent with the customer service- can improve efficiency. So my experience has been very good.

Pros

Making modifications are very simple with the support of customer service. In spending time with the knowledgeable staff- you see the possibilities that maybe were not taken into consideration. The product is very good, and there is flexibility if you have ideas of your own to improve the product for your own company.

Cons

The graphics at first glance appear to be dated, but as more time goes on- perhaps it will get a bit more "crisp and glossier". There is a bit of pushback on certain ideas, but if you integrate some ideas that other software companies are doing for the same product- you will achieve higher satisfaction. Overall very satisfied with the product.

RDP is a flexible software product for the vacation rental business.

Pros

The flexibility of customizing the software through use of switches and other custom configuration settings makes it easy to use new features or keep them offline. RDP puts these settings in the hands of the user so you can make changes as necessary. I have also had great experiences with support. If necessary I am able to speak with a senior technician to get any issues resolved timely. They do a great job of being responsive.

Cons

The custom configurations sometimes make it difficult to track down bugs, duplicate the issues, and get them reported. The system needs more rate & yielding capabilities to keep up with the current trends in revenue management.

Great for independent hotels and resorts!

We have seen an overall increase in guest satisfaction and revenues with the addition of the itinerary items.

Pros

This is the second hotel that I've worked at that had RDPWin. It is easy to train with and easy to learn, with flexible functionality so that it fits a variety of properties. My current property is 55% group guests and 45% transient guests. RDP makes it easy to allow for multiple pricing tiers for groups, while still offering packaging options for our leisure travelers.

Cons

The reporting features are clunky and are not easy to use. I would prefer it if it had better group pacing and historical reporting, and if it was easier to find data quickly.

Great PMS for properties that manage vacation rentals/condos.

Pros

Contemplates well all possible scenarios and revenue sharing set ups including travel agents, wholesalers, OTAs, etc. Also contemplates possible owner charges, shared expenses, reservation related charges, and customer management features.

Cons

While the reporting system is infinitely customizable, the Crystal reports software is tough for average employees. Also many features are available is additional modules with additional purchase expenses and annual support fees. And finally support is not available with a simple call but rather has to be scheduled for the most part.

Great PMS software

Pros

RDP is flexible enough to customize things to match our business rather than needing us to change to accommodate it. We are a seasonal business so being able to adjust rate plans, etc is important. We bundle rooms and food (+/- other items) into a package and it handles this well. Great reporting.

Cons

This is pretty granular but we have a non-calendar fiscal year so I wish the Statistical Totals display (it's an easy pull down for quick year over year comparisons) could start in November rather than January.

Robust software perfect for property management / hotel combo

Pros

We chose this software because it fit our needs as a property manager (vacation rentals) as well as our hotel business . There are a lot of features and it can be customized to fit most of your needs if you are in the industry. It has a database style feel and many custom options.

Cons

The software also feels almost too advanced with many features you will never use. Sometimes it can be challenging to figure out how to do something simple in the system. It is not very intuitive or user friendly. But once it is fully set up and customized, screens can be limited for the front desk so they don't get overwhelmed. I'd recommend having a technical person run point on the initial configuration.

A lot of options

I have used many software packages and now RDPWin and I have to put RDP somewhere in the middle as I found many things I like but also enjoyed other software that was more user-friendly and/or easier to customize reports.

Pros

I like that there are lots of options such as changing settings and ability to write customized reports.

Cons

There are still some things that need to be fixed or customized that make our work too challenging, such as group reservations, revenue reports by unit type, and an owners statement with signs seemingly reversed.

We have been using this software for over 30

We have been approached by other companies but we have been very satisfied with RDP. We have tried some demo versions of other software but there was always something missing that we got with RDP so we have been sticking with it .

Pros

Very stable and well adapted to hotel control, this company has been in the lodging industry for a very long time. Support is great

Cons

The only thing that is touchy in our case is setting up the crazy lodging taxe we have in quebec, thanks to RDP support we were able to find a way . Not quite as convenient as I would have want but works ok.

A quality product that is easy to use. Great customer service.

Very adaptable and easy to use. Great service.

Pros

The software has a lot of adaptability. There are a variety of features for both small and large properties. A very large selection of reports is standard and they are all customizable. They offer a mobile booking engine that is easy for guests to use. The support has always been excellent and fast.

Cons

More expensive than other options. The billing feature for groups and companies needs to be streamlined and easier to use.

Solid Product

I've been using RDP for approx 13 years and it's generally a solid, reliable platform. It's easy to us and offers comprehensive reporting and custom reporting should you require some speific data. Support is always helpful, even if they cannot immediately fix the problem. I've come to know a few of the team and they're really nice folks. I'd recommend RDP.

Pros

Functionality. Reporting. Reliability. Support

Cons

Upgrading new features sometimes takes a while. New features come with extra costs, don't automatically get them.

I enjoy using RDP it is an easy software to use and train new staff on.

Pros

The confidence to know that the support staff are always available and I have felt they have always been very knowledgeable and quick to respond. This team is a tremendous asset to you.

Cons

When a process works well and then seems to aquire a glitch. The upgrades at times cause this and it is frustrating. It would also be helpful if there was a manual to refer to as it is not always easy to find help within RDP for simple items.

Go deep

Very good. It does a lot and since it’s been around awhile - incorporates many many of the business rules needed fir our resort. And there Lots more there that can be used, and will - as time permits. Some more recent software we’ve used - is simpler to get up and running with less time investment - but it doesn’t let you go too far.

Pros

If you learn how how and commit the time to it - everything is open to configuration and customization.

Cons

Non-active history can be annoying and cumbersome

I have always had a good experience using the program .

Pros

What I like most about this software is its user friendliness. Its has the ability to give you all the data you need in related to your guest and their agents. It also give analysis which can with you planning.

Cons

What I don't like about this software is its inability to calculate a percentage of part of a total. e,g I may need a to calculate a discount on the room portion of the package not the meals.

Great program

I have used RDPWin for over 10 years, with two different companies, both of which sell timeshare and have multiple properties. RDP fits the bill for us with multi locations and different types of inventory - regular hotel/timeshare and fractional

Pros

The fractional and timeshare components. If you have multi purpose inventory, it is excellent to use.

Cons

Crystal reports - it is hard to create a custom report unless you are familiar with Crystal reporting

Good software

Pros

User friendly, most staff can figure it out quickly. Decent reporting and statistical data. Doesn't need much maintenance once it is set up. Company has great customer support, they get back to you pretty quickly and solve your issues quickly.

Cons

Programming can be complex, company is slower towards any new developments - they seem to be just maintaining what they have.

The support staff is very responsive. If we have a problem they always make sure I resolve it

I understand front desk much better

Pros

ease of use, support, menus are easy to navigate. The display is clear and I like the fonts. It loads quickly. I also like the feature that extracts data and then lets me create an excel spreadsheet.

Cons

hard to correct after guest checks out. The support staff is good but sometimes they go to quickly when explaining something.

Reports

We had an issue recently with RDP not updating our TravelClick from May, 1, 2019 on, which means no reservations. It has been resolved but I had to hear it from a guest trying to reserve online to know about it.

Pros

For the most part, I find RDP user friendly, once you get into using it.

Cons

I find the reports difficult to find what exactly I'm looking for sometimes. I feel it overwhelming.

software review

The software fits out timeshare property management process better than the previous 2 systems we've worked on. Support is good. Custom development is good.

Pros

Ease of making reservations for all types. Reporting with Crystal.

Cons

After 2 years, we are still consistently requiring support for contract and other issues related to the owner data.

Powerful tool with archaic platform based handicaps vs. newer modern equivalents.

Growth

Pros

Works very well in and individual condo ownership environment with regards to reservations, sales, and operations.

Cons

Reporting is un-modern and difficult for non Crystal report gurus. RDP-centric parameters only known to RDP support make adaptability or customization very difficult for end users in an analytical and data based industry.

So many features. Overwhelming when you're getting started.

That I have an online reservation system and am not doing this all by hand.

Pros

The tape chart and how you can move reservations around. The tape chart and how you can move reservations around.The tape chart and how you can move reservations around.

Cons

There are so many nuances about it. It requires a lot of training which we don't have time for, and it seems we keep learning more aspects of the system with each issue that comes up. It's like having reactive training instead of proactive understanding.

generally easy to use

Pros

I like the note section and the unlimited space, the clarity of seeing payments taken, being able to customize reports

Cons

not being able to see what changes have been made by different people. RDP not being able to communicate with the resorts POS system, but the POS system can communicate with RDP

Works for our property.

Pros

Fairly simple to use. User friendly in that RDP won't easily allow you make a mistake. It also runs you step by step through the functions that we use most often.

Cons

Certain functionalities that work best for unit types, but not for individual units. That could certainly be improved.

RDP is pretty easy to navigate.

Pros

I love how simple it is to use. Very easy to train new FD agents on. The tape chart is a great feature.

Cons

Tracking who touches what in a reservation. Not the biggest fan of the Crystal Reports, however I could use more experience in this area and then my opinion could change.

While a transition like this is never easy, it went pretty smoothly with RDP

Necessary to run our business

Pros

It's very comprehensive and offers way more than we think we'll ever need. It was the only replacement to our almost obsolete program that was able to integrate our membership club files with the front desk program. We have had very few big problems and rarely have to re-boot. Seems pretty trouble-free.

Cons

The screens are very busy and there isn't much differentiation to them. The tape chart spaces for each day are way too narrow. We like to be able to see more information at a glance. The software is very complicated and difficult to learn for new employees. It's easy to make mistakes.

Great software program for any industry!

RDP allowed us to have a rental program that is specific to our needs without having to built one ourselves. Their support staff is outstanding and always quick to help with any questions or issues.

Pros

RDP allows you to customize their system to your needs. They can build specific reports just for your business and set up any kind of rental plan that fits your needs.

Cons

The system controls and functions can be difficult to figure out yourself.

Very user friendly

Pros

It's easy to correct a transaction after entering invoice data without having to delete and re-enter it on every occasion.

Cons

When selecting a house name for data entry, be careful how you scroll with the mouse, you can end up in the wrong house!

Excellent system, fantastic support staff

Pros

We are a condominium-style resort with individual ownership (condotel). We have two separate resorts and a separate US-based reservations center, all operating under one name. We have a variety of booking and payment avenues and a lot of specific needs. RDP has been able to handle all of the little differences and details that set us apart from standard resorts with ease. For every question/possible issue, RDP has had a solution. Our staff likes the fact that this is more Windows-based and intuitive; everyone has caught on quickly. Our housekeeping, maintenance, and management teams love the mobile apps; communication and efficiency have improved.

Cons

In the future, it would be nice to see a back end accounting system added in so that we can do everything in one system.

Great Software for the Price

Pros

Wonderful Support. Responds right away in emergencies and within 24 hours for minor things.

Cons

With they had more and better interaction with other GDS software companies so we could expand out reach to other companies

Long time customer

I love RDP and would recommend to anyone

Pros

Very easy to use and train staff on, work order program is the easiest and fastest I have every seen.

Cons

I wish it would allow for multiple owner emails and even guest emails

Stuck in the 90s

RDP serves as our event planning, reservations, accounting, CRM, etc. It does not do these things well, but it does do them. My organization has bent the system to its will rather than examining the way we do business, but when trying to work with RDP organization to improve our situation, it has been a nightmare. It is very clear that RDP does not care to improve, and if they do, they are doing a crappy job of communicating that to their customers.

Pros

RDP does deserve some credit when it comes to the amount of things it can do, however, the amount of work required of the user to make things happen is excessive.

Cons

Slow as heck. Making a reservation for a large group has literally taken me 45 minutes to complete while waiting on the program to reserve the selections made. It actually took longer than 45 minutes, I just stopped the timer at that point because ignorance is bliss.

We have been an RDP client for years and expect to be for many years.

Pros

If you are in the business of managing vacation rental properties for third parties, this is the only system to even consider. We bought RDP several years ago and have watched the product evolve. We continually look at other programs to see what is out there, and nothing compares. It just keeps getting better and better. As we understand, the product can be adapted to both small mom-and-pop operations and to very large hotels. So anyone can take advantage of a quality product like RDP.

Cons

The only issue we even think about is integration with our accounting system. However, if you have a good accountant, this is not a problem. It's not a problem for us.

Been using for over 10years and I love it!

Pros

This product is very easy to train new staff members on the team and user friendly. No trouble maneuvering through the areas.

Over 6 years working with RDP

Pros

the software is pretty easy to use and learn. Many drop down menus to look through if you aren't sure what you are looking for, you can poke around to find it. Adding rates and packages are easy.

Cons

I wish all the add ons weren't so much money. I understand the concept, but for independent hotels, it's hard to convince the owners to spend. Also, the IRM is very basic. It would be nice if you could improve that to be up to par with other booking engines.

RDP/Shift4 Install

Pros

The ease of Dollars on the Net is amazing. It's very user-friendly and easy to navigate.

Cons

There was no IT checklist provided so property IT could ensure that the equipment was compatible and up to date. This is helpful with onsite or contracted IT support. Shift4 teams need to coordinate the installs with RDP and not the hotel. The setup team was asking me install dates and times when it needed to be coordinated with RDP.

Not the best at what it does, but it still functions.

Pros

I liked the ability to put notes virtually everywhere, and it was very easy to keep track of guest issues within the software. Inventory was accurate and the check in process is seamless.

Cons

Too many screens, can be difficult to navigate. I don't know if it's an issue with the software or not but ours locked up a lot and didn't play nice with POS systems across our property.

Modest improvements over the last few years

reasonable cost

Pros

1) Online Booking 2) Yield Management Capabilities 3) Ability to Build Package Rate Codes 4) Ability to Create and Merchandise a variety of room types.

Cons

1) No clear process for working through issues with 3 rd party platform. Most of the 3rd part vendors to not have a specific contact at RDP to work through problems. Currently if the is an issues the vendor points the finger at RDP. RDP points the finger at the vendor and the custom must facilitate the process. 2) Online knowledge base is difficult to use and search. It is not always updated and very difficult to search

Terribly slow, expensive to maintain

Pros

It emphasizes accounting and owner features, which is key in a Condo Hotel environment. Since switching, I miss some of the automation they included for the EOM Owner accounting. But that ease doesn't offset the labyrinth they make of guest accounting, guest statements, daily reports, etc.

Cons

It's terribly slow to use in multi-station environments on a network. The reporting is awful and impossible to customize; there are tons of reports, but few of them are what you would want or need. The work order modules are a joke, as is the associated billing feature.

Worked for us!

They were a good fit for a while. Their support was very responsive.

Pros

We were an independent hotel for 17 years and we used Rdp for the last 8 years. They are responsive and a good fit for an independent property.

Cons

We needed a better online presence. They did not merge with Best Western when we decided to become members. We had to switch.