The Most Versatile PMS

This is the best PMS out there for my money. Opera is certainly the standard, but RoomKey does everything needed.

Pros

I love how easy it is to access my hotel from anywhere. I travel often and working with a property management system that I can access from anywhere provides loads of benefits.

Cons

The MAC interface was very frustrating, but it has since been developed a little better. I hope they develop their Apple product over time.

Great For Large Companies

My overall experience with Roomkey however, has been good with the customer service and tracking my bookings well. Great program with room for improvement, need more flexibility, but customer service is friendly and helpful. I don't feel stupid for asking any question I have and the solutions are taught in a way I can follow easily.

Pros

The customer service is unparalleled, lovely people, very helpful and informative. Lots of features and reports to run for what you need. Customizable for your individual business. Integrate with online platforms to get more customers.

Cons

If you are a smaller business I wouldn't recommend this program, it doesn't have a different package option with less features so I'm not overwhelmed with things I don't need. It is geared towards bigger companies like hotels or corporate. Difficult to navigate the program, not ease of access. Reports are hard to read as well.

udating

Roomkey is easy to grasp most general areas. the finite idosyncrinicities can be a little difficult for a less computer literate person to understand but it can be trained into them.

Pros

Katie Mclane with roomkey has been outstanding in her ability to help with any issues I have encountered.

Cons

Elearn needs to be kept current with the versions of roomkey so that we can accuratly train new employees. whenever a new version comes out a complete list of all the changes made should be provided before the version comes out so that policies that may be affected by the changes can be reviewed and adjusted accordingly. the tokenization of CC#'s has created some issues. Having the "settle" button on the authorized transaction window is almost a nessesity for our property. there are issues with authorizations becomeing confusing for our guests and they think we have double charged them. Iknow that better training in this area does solve most issues but when new employees are just learning roomkey they make mistakes and the settle button can solve this.

Roomkey Worth the money and easy to use

Roomkey is worth the money investment. It has very nice customer support and easy to use. All our CRS systems work well with it.

Pros

Very easy and handy to use Great customer support service Compatible with many CRS systems

Cons

It would be great to have the mobile check-in with e-key function It would be nice to upgrade the rate loading calendar and setting

Boutique Hotel PMS

Pros

The software is well designed for small-medium sized hotels, the cost is low compared to other PMS relooked at. Lots of great functions such as Group Reservations, Add-ons to upsell on booking engine, Built-in booking engine, integrations with various POS and other software. The Forum is a great place to suggest improvements. The reason we picked it is because our city of operation loses electricity and internet often, and the Smart Files allows us to do check-ins and check-outs regardless. Offers all the great upgrades for hotels that need it to grow.

Cons

Very few cons, but if I had to state a couple: Takes a long time to get a Mac version developed, only Windows. Integrations are pricey but there is a vast array to choose from. Antiquated MS-DOs looking platform, could use some updating. Just small things

Outstanding Customer Service

From start to finish, the company was helpful, friendly and knowledgeable. They listened to what we needed and because we are a non-profit and not the usual type of client to use PMS software, they showed us how to use the system to our advantage and worked with us on customizing some reports that we found necessary.

Pros

As a non-profit organization, the combination of features and affordability made this product a winner. The platform is easy to navigate, the dashboard is very user friendly and if you don't know how to do something, there are hundreds of FAQs and How to articles with step by step instructions and screen shots to guide you. If you still need help, the customer service is exceptional. They are prompt, polite, knowledgeable and very friendly.

Cons

I have not found anything that I haven't liked.

It helped us grow

They were the right change for us when we switched. I didn't feel like they developed much for our use. Their development seemed to focus on products that cost money to implement.

Pros

For the most part easy to use. There were several reports I liked a lot.

Cons

no mobility to use the product. Groups sales had some issues. The product seemed slow compared to other systems.

Great product to get started

Pros

It is a strong and neat system that is easy to navigate, the information layout is clean and clear and the menu is great. The fact it is cloud-based is great as it can be navigated from anywhere.

Cons

Some of the reporting could be advanced, saying that they need to work on the customer service as it is not very effective.

Bad pms system

Pros

That it is a very simple system. There isn’t much to it

Cons

The user interface is terrible. It looks so outdated and customer service is terrible

Worked Great our needs as a small company

Good

Pros

We didn't need all the bells and whistles of a more expensive PMS, and this was a good fit at the time.

Cons

It wasn't really customized for the extended stay aspect of our business

User Friendly

Along with the ease of use, the customer support of the friendly staff was a bonus!

Pros

This was an easy transition from franchise mandated software to an independent hotel PMS. Our staff was able to learn in literally days. All the necessary reports and management tools were available as well.

Cons

There were a few functions that I felt could of been more easily accessed, but overall the things I liked about the program outweighed the cons.

Simply the BEST!

Pros

The program along with interfaces are extremely easy to deploy and very, very user friendly! Their entire team are experienced hoteliers with warm, genuine and caring personalities. They take a personal approach in everything they do. They are continuously seeking ways to improve the product by reaching out to end users for feedback and beta testing. They also strive to ensure exceptional client services at every single touch point and beyond!

Cons

The only thing I would say I find challenging; when we first began with the program a little over 10 years ago I had become very used to having one main "go to" person I worked with as an ideas and support person. This allowed for a great working relationship and a clear understanding of needs and wishes. Now there is a team and I don't know all of them as well and sometimes communication isn't as clear as I would prefer - this would be from both my side and theirs.

Provides everything we need and is constantly innovating.

Streamlined daily operations, ease of training new employees, allows us to successfully serve our guests very intuitively.

Pros

Cloud-based, very user-friendly and easy to train, readily available training materials, accessible and attentive client resources, very responsive customer service, easy to manage and build any needed reports within the platform, allows us to integrate with all relevant industry software, provides ease and convenience to our daily duties, and constantly improving and anticipating the changing needs of our industry.

Cons

There is nothing to report, any potential issue was solved quickly or worked around easily. They welcome suggestions for improvement, and I readily provide them.

management functions, set up functions, shift functions, night audit functions

Pros --There has been a lot of very nice features that have helped us serve our Guests better. - The quick access to information on the home screen. - Quick Check-in and Check-out processes - Intuitive nature of the software (anticipates what the clerk needs to do next) - Credit Card Processing has been extremely easy and user friendly. Shift4 Interface is great - Functionality of the Rate Wizard has been tremendous. This has allowed our properties to do more Revenue Management and Promotional Rates. - The updates that happen so frequently are very nice. It feels like things are always being looked at and worked on. - RoomKey Insight page is very nice for getting certain reports/information. - Advanced search is excellent - Website Interface and online booking is good. Cons -- - Reports seem somewhat sporadic. Arrivals and Departures reports do not have totals there are a lot of good reports, but I believe the reporting could be better. - No inventory for Guest Services (cots, cribs, etc.) - Overbooking seems to be an issue that comes up a lot even if you are just going into a reservation to make a change you always have to enable overbook if the hotel is filled. - Overall the booking box and the rate box that needs to be checked can sometimes get cumbersome for clerks especially when needing to scroll to look or change a rate in the reservation. - Packages are not very user friendly. There are lots of additional items and things to discuss concerning the software. The above items obviously don't cover everything. Overall our organization is very pleased with the system and has been impressed with the customer service thus far.

Room Key Pays for Itself!

Overall recommendation, looking into RSI would be a benefit to any hotel looking to maximize their revenue, save time, use state of art technology for GDS, key cards, credit card processing, etc. It's truly a magnificent system and the favorite aspect of our front desk

Pros

As a General Manager of 20 years in the hospitality industry I can confidently say our hotels performance is directly linked to Room Key. The technology is affordable; the staff at RSI is extremely cutting edge. Within the first six months of using RSI our occupancy went up 10%. Our staff honestly loves the system, front desk can be trained to take reservations and oversee check-ins within a few hours. The accessibility of having an online system allows us to work from anywhere at anytime. RSI allows us the maximize presence with the GDS by offering a two-way interface that is so easy to use and gives maximum control. We are a mid size property of 70 rooms that operates a year round occupancy of 93-95% with an average stay of less than 3 days. We operate extremely efficiently because of RSI. We feel passionate about PMS provider and the team that supports us.

Cons

Well, in regards to the cons of the software, I guess there are a couple of things that I would like to see in future upgrades. We'd like to see the tape chart show a few additional days and we would like to enhance the logo imaging on the confirmations that we email out along with the fonts and overall design. We'd also like to add a function that drops held reservations with out guarantees after a preset time.

User Friendly and Exceptional Service

We have been using RoomKey PMS for a year now and it has been a great experience. The cloud based PMS allows me to connect to the property from anywhere in the world making it easy to access information or assist other users at any time. The interface is user friendly making it easy to train new employees on. The advanced user functions offer many solutions to revenue and property management. The reporting functionality is also pretty on point. No system is perfect or without issues but they have been consistently working on updating and patching them within the various modules as they arise. The support team has been amazing. Special mention to Margaux who has helped me through numerous questions and requests. The exceptional support we receive is what sets them apart from other systems we have used. I would recommend RoomKey to anyone who is looking to upgrade their PMS.

Top Customer Support

RoomKey has many features and is relatively easy to use. Customer Support is excellent!

Pros

There are a variety of uses and customer support is quick and helpful.

Cons

Not sure why some updates change things that work for us. I.E. recent update does not save the last search name which was very helpful to us.

Good Product

Strong internet access is highly suggested to get better results on product use

Pros

Positive note about this product is that it is very easy to use and it very user friendly-- I love the menu because its simple! This software operates in the cloud so access is from anywhere you have internet

Cons

The product itself is outstanding. I've use this product and sometimes trying to get through customer service may take you a while.

Roomkey is the cornerstone of our growth

Our property has been using Roomkey since 2011. At first we wanted a simple front desk PMS to track reservations, check-in/out, and print confirmations. Roomkey Basic sounded like the right product at that time. As our business grew the demands changed. We now use Roomkey Full to implement group bookings, corporate accounts, & city ledger. We just made the choice to connect via GDS recently after it was too much overhead with the amount of reservations coming in from OTAs. Our room revenue has grown by 25-30% and Roomkey was the cornerstone. Since the initial training in 2011 I've been utilizing their constantly up-to-date resources in PDF guides and youtube videos. Recently, I purchased a 4 hour training session to touch base with all the changes Roomkey has had since 2011. This training session was completely worth it. For instant help they have a wonderful support team that always helps me fix any problems I come across. Roomkey isn't a stagnant PMS solution. They are always evolving and redesigning their product. The movement of change is good and the direction they are heading towards only makes the use it Roomkey easier. Great product. Great support. Great pricing. Why wouldn't I be on with Roomkey? Special thank you to Chris Mackenzie. Haven't forgotten all the help you've done in the past.

Great PMS for Independent Hotels & Property Management

A solid PMS system for a new hotel with mixed use inventory, a robust rate strategy and many amenities.

Pros

RoomKey has robust features built into the basic package with affordable add-ons for numerous property types. The customer service and a support team that lives up to the sales pitch (which isn't always the case). It is a solid choice of PMS systems for independent hotels and small hotel companies not tied into proprietary PMS systems.

Cons

I honestly have not come across any real cons. Perhaps the information provided, pre-installation, could have been more robust. The client I was working with to choose and implement was not very knowledgeable and likely could not have done the installation without our help.

Easily one of the best hotel management systems in the market.

Pros

You can track your hotel's data from anywhere around the world due its cloud based system. The amount and different types of reports you can generate can give you a better idea of how efficient your hotel runs.

Cons

The UI needs improvement. It can better managed to show you important information. The system tends to have a lot of bugs and tech support is generally called.

RoomKey is a good product, but we find the program a bit much - even the Lite version!

As a small property [22 Units and few amenities], the multi-level program is actually more than we need, but the other struggle for us is it's Approach to "The Guest Service Experience". Because this PMS is based on the Accounting Mode, it's bookkeeping strictness creates hurdles for us who use it who are not 'Bookkeeping' savvy. [Although our Accountant loves it!] As a result there are several functions where it takes extra steps to accomplish a simple task all the while our Guests wait! Granted there are some features we really do like! Other PMS products used in the past were in my experience easier to navigate!

A good product for our type of hotel - versatile and some very good components.

Their system has been deployed across all our hotels in Thailand, Philippines, Indonesia and Japan and one of the nifty functionalities is our ability to select a repeat guest profile irregardless of which country they are booking. It also allows us to be more flexible in pricing (tiering of rates), tracking of production numbers for corporate and wholesale accounts; able to customize reports and export to excel for further mining; a very good maintenance module enabling us to track works (and costs) being done in rooms and throughout the hotel. Able to merge duplicate customer profiles. Responsive customer service section and great trainers. Their BI Reports section continues to grow in scope and in-depth reporting - enabling us to better understand our customers and demand. The only major downside of this software is that it doesn't support multi-language - however in saying that their new version (web & cloud based) will have that ability. Can't wait!

Great System

We would sign up for the program anytime again as we have not found anything thus far that accomplishes more.

Pros

Great web-based PMS program for smaller hotel properties that will take care of most every operational issue that one gets involved in.We find it most useful that we can make changes to our rates and set-ups wherever we are with relative ease.

Cons

The weakest side of the program is the report writer. It is sort of annoying that you can not get any reports that will give you annual information by months.

RoomKey Review

Runs our hotel/condo. Operates in the cloud so access is from anywhere you have Internet connection. Great tool for front desk personnel and also reports for daily, monthly and annual information. Has an output for data for the condo owners. Can also link to OTA's for increased Web presence.

Pros

Easy to use and captures information for data capture

Cons

Some entry is cumbersome but once you learn the steps it's ok

Room Key Hits a home run on most key points

I would reccommend the Room Key PMS System. The value that you receive for the low cost of the sytem is unmatched. The remote access is also a huge plus!

Pros

Room Key is a very easy to operate system. It fits our needs for the 3 properties that use the system. There are complexities that make this sytem stand out aboove a lot of systems.

Cons

The group management system can be challenging. Two of our properties are 95% group buys and the entering the rooming lists is very cumbersome. Being able to easily add shares would be a fantastic upgrade to the system.

Review RoomKey

Not very convenient for hostel type accommodation, more suited to hotel properties. Customer service is very poor, difficult to get answers to many questions.

Pros

not a lot

Cons

customer service

Review

Pros

I like some of the functions, and how easy it is to use.

Cons

I feel that there needs to be some upgrades to the software

Great PMS for very small Inns

Good for a very small B&B or Inn.

Pros

The software is very light and cloud based. The PMS is easy to use and the customer portal has a lot of documentation if any users have questions.

Cons

PMS is missing an extract for revenue reporting and a report scheduler for automatically emailing daily sales reports as well as reservations OTB reports.

RoomKey PMS

Pros

I like this product a lot. I found it very easy to work with and maintain. My staff also found it easy to learn. The cloud base features of it are amazing.

Cons

I don't really have any cons. It is a little more expensive than some of the competitors, but you definitely get what you pay for.

Very easy to use and training was excellent.

Pros

It has great pricing and value. It's easy to use. It offers great access through the internet. It's great that you can have SiteMinder work with RoomKey to sell to OTA's.

Cons

Support service needs a big improvement. The average time for a response is 3 hours. RoomKey should pay close attention to this if they want to see growth in their product. Unfortunately to compete you need to work towards 24 hour support.

Roomkey is flexible and customizable

RoomKey is a great PMS system both in the pre-opening and operating stages. The build-out process of the system is particularly interesting as it allows to build it very tailored to the property's needs.

Pros

Flexibility of system, easy integration with other softwares and systems.

Cons

Tax code programming and the better performance on PC's.

It's been great to work you're company.

We've been with you since around 2008 I believe and love how much the software has developed. I like the fact the the software is constantly being updated and has many integrations with other platforms. I also like that I'm kept up to date and given different recommendations. What I would like to see is a stable Mac and Ipad version of this software. Many of us use Mac's and it's a bit frustrating having to go to use a windows machine to gain access to the software. I'd also like to use this on the go, so an mobile / Ipad version of the software would be very helpful. Everything else has been good.

Very cumbersome

I'm a night auditor/ front desk person using this software for 6 months. It's cumbersome, compartmentalized. No one at the the hotel likes it. I'm wasting time on the software instead of working with the guests.

Pros

No breakdowns

Cons

Making a reservation is cumbersome, cannot check anyone in after midnight.., its not a well thought out program.

Kelowna Lakeshore Inn

A great property management system that is designed for ease of use and is administered by a very well informed team. All of our questions have always been answered quickly.

Pros

Very user friendly system. Updates on a regular basis to keep up with client requests. Knowledgeable support staff. Simple straight forward design makes training easy.

Cons

Group functionality could be more in depth with regards to routing charges in portions rather than only all or none. Would like to see multi rate reservations on the group module as well.

Owner Review

Pros

The main menu is very easy to use and layed out in a good manner

Cons

The manager at our condo bought this software to help manage rentals. I own one of the units. I cannot block out the unit for my own use. I get a software database error. I have been complaining about this for about 1 year. I got an automatic reply back from the room key PMS saying they opened a bug report. Never heard anything back. They manually blocked out the fall as I asked. Now, I need to block out something 6 months from now - same software error. The code doesn't recognize my last name as the owner. Sounds like someone forgot .toUpper to me.

Great software

Great soft ware with user friendly functionality. serves the functions and meets the need of our organization. At the same time tech team is easily reachable

Pros

User friendly

Cons

None I can think of

I've only used the program to shop comp set info, and it's sub par.

Pros

I like that it shows me my entire comp set and then some, I can easily see a ball park of rates to help in my planning.

Cons

I don't like that it's not entirely up to date, or that it only shows member rates. I'm not shopping based on member rates, I need to know my competitions best available rate.

Room Key NMS

The ability to build reports using all the different fields Room Key has would be really helpful, so each user can get the information needed.

Pros

Simple and concise for booking and checking out rooms, gift sales, etc. The clerks can be set up with different authorizations, a definant plus. Nightly audits can be run the next day.

Cons

City Ledger/Guest Ledger reports are not clear. Invoices and Statements are not easy to get. There is not a history of A/R to print. Basically the A/R City Ledger is awful.

Excellent Product

I work for a hotel that uses these units and they are very easy to use. They are straight forward and get the job done.

Pros

Simple, user friendly

Exceptional Experience!

We have been pleased with RoomKey PMS since recently converting 21 properties to the PMS. The product is functional, efficient and easy to use. The support and training has been exceptional! I look forward to a long standing relationship with a vendor that has provided our organization with a great PMS product that continues to evolve and provide additional value.

Exceptional Training

We have found the delivery and extensive and comprehensive content overview provided by Rosamund to be of a superior calibre and we have gained a great deal of additional insight and value of Room Key PMS based on what has been provided by her, and we believe our Hotels would benefit from her continued involvement with our conversions and ongoing training.

Operations Manager & Front Desk Manager

Program is maturing and getting better... Customer service is excellent, which superceeds any complaints!

Pros

System is fairly quick and managable

Cons

Needs A LOT more adjustments/upgrades. Isn't "manager override" friendly or permissions are either too free or too restricted for clerks, there is no middle level of what they can and can't do. CITY LEDGER NEEDS ATTENTION!!!

Ease Of Use

This Product was super easy to use I loved it

RSI International Review

I will put in for tickets on some things we feel would be beneficial to all your clients.

Pros

New implementations work fine.

Cons

Frequently when an update occurs, something that worked in a previous version begins to have challenges. Eventually they are corrected but during busy times when they occur it makes using the system non user friendly.

Great Customer Service.

We just started using RoomKey PMS in October and it really is a great program. The star of the show I think is the customer service. If you have any questions or problems they are so very helpful. I have used 3 different reservation systems and this is A+

RoomkeyPMS

The sales & support teams take the time to understand your setup at the property. and most of all they know their product in & out.

Pros

an overall excellent product. this product has all the modules included for no extra cost. data migration from legacy system is doable in my case compared to others.

Cons

POS module is not available at this time, but in the pipeline for this year. besides that, nothing really.

RoomKey, pros and cons......

Pros

Really like having the system cloud based and just about everything integrated into one system. Pretty easy to use once you start working on it regularly.

Cons

Training could of been a little more in depth, trainer seemed to zip right over things and we were left not being 100% sure on our training. Some things we mentioned we were looking for in a system in the beginning seemed to come up last minute that it didn't work with the RoomKey system. Very disappointing. Sometimes its hard to get a response from customer service when issues arise.

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Pros

Easy to train new agents. Web based so can be accessed anywhere

Cons

Web based not available when internet goes down

Great Employee

Customer support representative is wonderful. Always willing to help and explain things. I'm always happy if he answers. He helped me with Policies and even did some of the work in order to get it done.