About roomMaster

roomMaster by InnQuest is a cloud-based property management solution suitable for hotels including chains, independent hotels, business hotels, boutique properties and resort hotels of all sizes. On-premise deployments are also available. The software includes a hotel property management module (PMS), EMV credit card payment processing, a variety of configurable reports daily flash reporting and accounting exports and a booking engine.

Other features include channel management, a point of sale (POS) module, events and catering management, revenue management, customer relationship management, automation tools and various APIs and integrations.

roomMaster also includes features for front desk management, revenue and yield management, groups management a...


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Supported Operating System(s):

Windows 7, Windows 8, Windows 10

51 Reviews of roomMaster

Average User Ratings

Overall

4.29 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(26)

26

4 stars

(16)

16

3 stars

(4)

4

2 stars

(5)

5

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 51 results

October 2018

Michael from Brighton Savoy

Verified Reviewer

Company Size: 51-200 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Great Hotel Software for 60 room property

Very happy, software is reliable, has never crashed , very stable

Pros

I have used Room master for over 18 years . it is very user friendly, easy to use, the changes and upgrades to new features happen regularly.

Cons

There is really nothing i dont like, there are forumsd to provide feedback and it gets taken on board

Response from InnQuest Software

Replied November 2018

Michael, Thank you so much for taking the time to write this review. Your comments and feedback are appreciated. Looking forward to the next 18 years of the relationship! Kent H.

March 2020

William from Admiral Resort Inc

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

2.0

Functionality

4.0

March 2020

Expensive customer support and hardware costs. We then had to pay to get our database.

We tried to upgrade the software to their newer cloud-based software. We specifically had to change software because their website booking module we used on our own website (we owned the software) was no longer being supported/continued. We had to either upgrade to their web-based system or upgrade the software entirely to their new in house (server) platform with a lot of new hardware needed. We did not want to pay a large upfront amount of money and then not be happy with the system. We would then be stuck with the extra hardware and software and we were increasingly not happy with the customer service. They had a yearly contract for the customer service with a specific amount of calls for a set price. If you needed them more then you had to pay per instance called. The cost was not far off from paying for a web-based system with unlimited service calls (WebRezPro) that we found and ultimately went ahead implementing.

Pros

The software is easy to pick up and figure out without too much training. The software and system we had was server/property-based and owned. That was important because internet access was spotty until we had a dedicated fiber line installed.

Cons

The software we owned outright was being discontinued for support using the Roommaster online booking engine widget we used on our own website. To upgrade we needed a new server and more new hardware then our budget would allow. We were trying to get away from Windows computers because of the the security maintenance needed for PC systems. (We had a virus from an email a few years back and lost data.) We ultimately went with a cloud-based system that could run with inexpensive Chromebooks (easy security maintenance). Roommaster wanted us to pay to get your own database information out of their system when we wanted to leave their software.

Response from InnQuest Software

Replied March 2020

Thank you for taking the time to provide the review. In January 2019, InnQuest announced the consolidation of the roomMaster solution, ending the legacy Edition Model. roomMaster is now offered as one solution either as a fully hosted cloud PMS, an on-premise Server based install and even a lite version that is 100% Web Based. Support was ended for the legacy editions for many reasons, but mostly for security issues with legacy technology. Clients affected by this were given 1 year to complete a required upgrade at minimal costs. Our clients have full access to and own their data. Reporting is available for assisting with a move to a new system at any time. However, if desired there is an available add-on that can export the data as well into a .CSV format for importing into another system. We thank you for your business and wish you success with your new system.

February 2018

Chris from Regency Inn

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source


Ease-of-use

3.0

Value for money

2.0

Customer support

1.0

Functionality

2.0

February 2018

Not designed with the end user in mind

Pros

Easy to use. Simplistic. Basic features only. Able to do the job of check-in and out. Ok for the basic price.

Cons

Lacks functionally, the ability to modify certain fields and lack of company response to bugs or needed changes. Customer support VERY limited and pricey.

Response from Kent

Replied February 2018

Chris, Thank you for taking the time to review roomMaster. roomMaster is scalable to meet the needs of almost any hotel operation. The software comes in 3 different editions and each one increasingly adds more functionality to the software. We see that you have spoken to our Sales Team about upgrading your software to the next edition to gain additional functionality. We would encourage you to revisit this by taking a look at our new roomMaster Cloud solution. This will add all the features of the Premier Edition, Channel Management, Online Bookings as well as Support/Upgrades and roll all that into one easy to manage monthly payment. roomMaster Cloud should be available for a general release in March. We take great pride in delivering Issue Free software to our clients. We accomplish this through diligent programming and rigorous testing on all new features and solutions. As with any software however, once it is placed in a live environment, certain unforeseen use scenarios can reveal issues. Our Support and Development Teams welcome the report of any known issues from our clients. We will quickly confirm and add to our development schedule for resolution. We have a more than 20-year track record of prioritizing and responding to bug fixes in our software. Since the release of our latest version we have already put out two releases with resolutions and new items from suggestions. We currently have no known issues in the software. We published any known issues in the software on our Client User Forum which is free to all roomMaster clients and accessible form a quick link in the Help Section so that our clients are aware of any issues that have been reported that we are currently working and those that have been resolved by an update.

November 2019

Marlon from San Ignacio Resort Hotel

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

The MOST COMPLET, feaure rich, yet so user-friendly PMS

RoomMaster is a feature rich easy to use PMS. It has its own booking engine, iQ-WebBook, which is very easy to use and helps increase direct bookings. AddOns are automatically entered in the client's reservation, which is wonderful! The booking engine can also be setup to automatically charge credit card deposits through Shift4 payment processor; which are also entered into the reservation! This system also has a pace booking report which provides booking trends to plan your pricing strategy! Overall I am so pleased and amazed by RoomMaster and its features! Would to change it for another!!

Pros

RoomMaster is The MOST COMPLETE yet so user-friendly PMS. Whether you are running a small, med or large Resort/Hotel; from room setup, creating rate codes & rates to entering a reservation and processing payments with Shift4 payment system. This is definitely one of the best PMS in the market. This system has it's on booking engine which pulls room rate information from the PMS it self, which saves work, unlike other booking engines, whereby you have to enter information all over! The booking process is so easy, payments are processed and immediately integrated into the PMS. Not to mention AddOns are automatically entered into the PMS as well, for the date the client chooses; this is all amazing. Reports are easy to create and are very informative. I am so amazed by the pace booking analysis report, which provides me with the right information; booking trends, especially now that I am using Yield Management to maximize room revenue! This is an awesome feature which many PMS lack. I have also assisted another property in my area, San Ignacio Belize, in making the most of this feature rich PMS.

Cons

I am very pleased with RoomMaster and all its features. The software is also updated with many great features each year. No complaints!

Reasons for Choosing roomMaster

Found it to be the most feature rich and user friendly software and also with great customer support. The system is updated constantly with more great features and improvements which my team and myself love!

Response from InnQuest Software

Replied November 2019

Marlon, Thank you so much for your review. We are proud to partner with your award winning property and team! Sincerely, Kent Howard, Vice President

September 2017

Jonathan from Riley Hotel Group

Company Size: 201-500 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2017

Solid, user-friendly PMS

I'm happy with roomMaster. We have it in 6 of our hotels and will continue looking to it for future hotels we acquire. Thank you!

Pros

#1 most important thing for us is for the team members to not only be able to do basic functions easily but also do the more advanced processes (splitting charges, direct billing, packages, etc.) easily, too. A PMS must be easily operated by the people who need it to run as smooth as possible when working with a guest. roomMaster satisfies this for our hotels. Reservations are easy to make - even when doing direct billing, travel agent tracking, marketing tracking, group tracking, etc. Availability is easy to see as well with multiple views and parameters to adjust. Creating guest profiles, pulling reports, running housekeeping, tracking maintenance items, tracking lost & found - they are all easy and straight forward. No hidden areas that are hard for team members to find. As a manager, it's simple to create rates, set restrictions, yield, get out to OTA's, control reports, create custom reports, control users, etc. It's really a great program.

Cons

Continued improvements to pace reports would be the #1 thing I would like to see. They have made great strides, and, frankly, one doesn't see many PMS software that does this exactly to one's liking. RM team is open to suggestions and does make changes throughout the year with new updates and upgrades.