Roomsy Software

4.62 / 5 (21) FrontRunners®

About Roomsy


Roomsy is a cloud-based property management solution designed for small and midsize hotel businesses. It offers booking management, channel management, payment processing and reporting functionalities within a suite. The product caters to hotels, motels, recreation vehicles (RV) parks and apartments.

Roomsy features online booking. Booking can go through either users’ own sites and/or third-party online travel agencies such as Booking.com and Expedia. When a booking is processed on any of these platforms, the system is updating in real time, reducing the risk of overbooking.

Roomsy offers subscription-based pricing and is available in two pricing plans based on number of features. Support options include an online help center and 24/7 live representative contact. The product integrates with PayPal and Stripe for payment processing functionality.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

21 Reviews of Roomsy

Average User Ratings

Overall

4.62 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(15)

4 stars

(5)

3 stars

(0)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 21 reviews

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August 2017

Boniface from Glen Garry Motel and Cottages

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2017

Simple to use and great customer service.

Great support, easy to use software in the cloud, accessible from anywhere I am, configurable to give certain rights for staff, so they do not see what they don't need to to.

Pros

Easy to access, online, in the cloud, has enough integrations with Booking engines such as booking.com and expedia. Raj and his team are always available and very willing to sometimes repeat their instructions without making you feel a fool for asking the same questions again and again.
Software is easy to use. They have great how-to videos, which you follow on another screen. But if you have questions, need guidelines, they are happy to help. Flexible to accommodate your schedule for support follow-up unlike the previous one I used, which had email only support, maybe 3 days of support a week. For a start up, this is the right software, which is getting better on monthly basis as well as it has the ability to grow with you.
Although they don't have a smartphone app yet, their web site is quite view able on a cell phone.
Has stripe.com, paypal and others such as integration for credit card/payment collection.
Roomsy has reports which give you a good visual of your business.

I am quite happy with Roomsy. I tried another one but because of the support, I will give 10 out of 10 for Roomsy. As a new startup, you need all the help to get you up and running as fast as you want to. Roomsy has helped us get to that point and continues to help, when needed.

My suggestion is - go ahead and take the trial and get started and see how easy it is to get your business online fast.

Cons

Still need some more tools, reports in CSV or Excel format, more payment options to take deposits (which I believe will be out in a couple of months).

May 2017

Courtney from Cowboy Creek Lodge

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

Love having Roomsy in my life!

Pros

The ease of use is my favorite part about this software. I have a lot of employees that aren't the best with technology and they caught on so quickly. It is THAT easy to use. Roomsy has also saved my property from overbooking on many occasions. It is so helpful in keeping track of reservations, payments, invoices and even more like housekeeping, employees, and out of order rooms. It was more than I could even ask for! It is very affordable and I absolutely love working with customer support. They are the most helpful, friendly and understanding people. If they can't help me out right away then they will work to help me as soon as possible. It is really great to feel like I have people on my team.

Just because I mention that Roomsy is basic and easy to use, doesn't mean that it is lacking by any means! They have a master schedule that keeps a list of all of the bookings for an unlimited amount of time. This schedule can also be filtered to a smaller amount of booking or room types. This feature is awesome!! I also love that I have a floating dialog box that I can quickly and easily look at all of the important items for today. This shows me guests that are checking in today, guests that are already checked in and guests that are checking out today. It also gives me a heads up for any guest with an outstanding balance! Love it! It gives me the ability to sync with OTAs and even helped me put an online booking widget onto my current website. I couldn't live without Roomsy!

Cons

The only con that I can come up with regarding Roomsy is that I didn't find it any sooner! This could have saved me so many times in the past. I am just very thankful to be using it now!

October 2018

Mazen from Sunset Inn

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2018

Roomsy Great Product

Overall you need a software that makes your personal and business life easy and not add more complications besides the ones you usually have. The software very good for training new employees and provide each with an account. It is reliable and most importantly the support is actually there.

Pros

Very user friendly especially if you have various staff members working on it. Training a new comer holding not more than a high school degree is very simple and straight forward. New employees can learn it in literally in few days. So you don't have to worry in replacing a receptionist with the software. You can also do the booking yourself remotely so at times i do not even need a receptionist to do it.

Cons

Well every system have minor glitches but the tech support is great. I can mention support team for instance who responds to our business concerns in a timely manner and can fix or do adjustments almost immediately.

Response from Roomsy of

Replied October 2018

Thanks for the kind words Mazen. I am glad to hear you are enjoying the experience of using Roomsy- Raj

July 2018

Nina from Siriwan Group

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

July 2018

Best and inexpensive hotel management system.

Ease of use and inexpensive.

Pros

The integrating between roomsy and OTA (online travel agency) is real time to prevent any mistake. The booking engine is very easy to use and helpful to manage our available rooms. Pricing is very affordable.

Cons

What I like least about this software is the time of support which is 15 hours different to our location. Beside that, it is very hard to find a flaw of this software. I really like it a lot.

July 2017

Tue from Moonlight Hotel Saigon South

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

We tried a few different software but completely satisfied with Roomsy

Pros

Roomsy is the easiest PMS for hoteliers to use. Even a person without previous experience with PMSes can easily learn to use Roomsy in no time. And Roomsy covers most daily operations of a hotel so the hotel manager only needs to focus on taking care of the customers.

Cons

Sometimes there can be a minor issue with OTA integration. But for small scale hotels, this should not be anything significant.

December 2016

Andy from Siriwan Group (Guesthouse/Hostel)

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2016

Extremely easy to use but still very powerful for small to medium size hotel/guesthouse/hostel.

We have been using Roomsy since it was InnGrid over two years ago. It is very easy to use and understand for all our employees and provide all the information that we need. Connection to Booking.com & Expedia.com is a great thing and no additional charge. Highly recommend!

Pros

Very easy to use. Channel Manager Integration. Good customer support. Very affordable.

January 2018

Shereen N from Carta

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Amazing! Roomsy has streamlined the management and booking process of our corporate apts.

Organization and ease of reservation/booking management.

Pros

I love the simplicity, clean interface of the software, ease of use, and accessibility. Customer support is phenomenal; respond time is almost instantaneous. Team Roomsy is consistent with upgrades and improvements based on their customers needs. What an awesome product! We use it for the management of our corporate apartments both in the U.S and internationally. Roomsy has simplified our reservation and booking process at a fraction of the cost than most property management systems.

June 2016

Paul from Han River Guesthouse

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2016

Han River Guesthouse

I love how I am able to see the status of my hotel at one glimpse. The channel integration and automated email confirmation feature has saved a lot of my time!

Pros

Easy to use

Cons

Can't think of any

May 2017

audrey from casa-calexico

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2017

Really love the way Roomsy works

easy daily use for my bookings

Pros

We got 10 apartments and Roomsy is really easy in use. It has a lot more features than I am currently using! Excellent value for money!

Cons

I would like an app for my phone! 11111111111111111111111111111111111111111111111111111111111111111

July 2016

Jonathan from Home Away Inn

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

July 2016

Excellent all around

An easy set up, and a short learning curve. We were up and running within minutes. It gets the job done, and intuitive GUI makes sense for users. After much comparison with other online PMS, we decided on Roomsy and we highly recommend it to other property operators who want simple, easy-to-use, and effective software.

Pros

Excellent value. Easy Integration with OTAs. Simple and easy to use. Available website with independent booking engine.

June 2017

Chris from Avenue Motel of Ludington

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

We have been with Roomsy since October 2015 - incredible value in this program! I highly recommend!

Super easy set up, booking, and reporting.

Pros

Roomsy is web based. Easy to use! Does everything we want. Reports are usable by our accountant. Support has always been there when needed.

May 2018

Mike from The Fifth Business

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2018

Quick to set up and easy to use. No complications, just manages your property

Pros

Ease of use. quick set-up time, minimal training required. Awesome service as well, promptly solved our problems.

Cons

Limited connectivity to OTAs and a my allocator account is needed to access some mar