Sirvoy Software


 

Sirvoy is a cloud-based hotel management platform suitable for hotels, inns, timeshares and more. Key features include front office and property management, reservation and booking management, housekeeping and guest relationship management. 

Sirvoy’s booking management system can be embedded into an existing user website, and guests can book rooms using desktop or mobile devices. The booking engine supports multiple languages and offers additional plugins for Wordpress and Facebook. Users can configure input fields and receive alerts for new bookings.

Booking management tools include a calendar overview, group and split bookings, printable booking PDFs, a history log, statistics and housekeeping scheduling. Users can also send automated email and text messages to guests. Available booking channels include Booking.com, Expedia, Agoda, TripAdvisor, Hostelworld and more.

Support is provided through an online knowledge base, over the phone and via email. Pricing is per month.

 

Sirvoy - Booking list view
 
  • Sirvoy - Booking list view
    Booking list view
  • Sirvoy - Calendar view
    Calendar view
  • Sirvoy - New booking page
    New booking page
  • Sirvoy - Rates view
    Rates view
  • Sirvoy - Units view
    Units view
Supported Operating System(s):
Web browser (OS agnostic)

138 Reviews of Sirvoy

 

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Software Advice Reviews (5)
More Reviews (133)

Showing 1-5 of 5

Tanya from Mariner's Loft
Specialty: Inn
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Very user friendly, great customer service & great for website links

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great product, very happy :)

Pros

So impressed with the ease of use, training over the phone and internet is fantastic, great to use on a cell phone, an overall excellent product.

Cons

Would be beneficial if it produced reports showing actual income during a specific period of time, rather than all revenue when a booking straddles 2 months. For ex, if a guest is staying Jan 15 to Feb 15, it will show all the income in January time period.

Would also like it if the system could show you income forecasts for a future date, rather than just the month you are currently in.

Lastly, if you could make reservations in an "unread" status for unconfirmed bookings (if you offer a wedding a group block for example)

Review Source
 
 

Gita from Comfort Inn
Specialty: Independent Hotel
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Not as great as I thought

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I'd just pay a little extra and get a better PMS system. This one just isn't ideal for hotel staff when they need help on duty and no one is around to help besides the Sirvoy Chat.

Pros

The price had to be the first thing that pulled me in. It was $109/month and it was way better than what I was paying.

Cons

Recently I wanted to switch my PMS systems and I was shopping around and came across Sirvoy. I chatted someone for help but they didn't really help me and told me to do it and send it over to them. The problem was I didnt know how as it was my first time changing PMS systems. Regardless this was my first negative point because Customer Service to me is number 1 more than the price.

Review Source
 
 

Samantha from The Doyestown Inn
Specialty: Independent Hotel
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Owner / Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very user friendly, easy software to understand, cost is reasonable, works with our website booking system

Cons

Sometimes customer support is not helpful. Doesn't integrate with our payment processor meaning posted processed payements don't flow over to Sirvoy leaving room for error

Review Source
 
 

Ken from Cottage
Specialty: Vacation Rental
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Up and running

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Only channel manager I have ever used so I have not basis of comparison. Having a ready to go system is excellent and important.

Pros

Seems to run well. Easy to use displays. Nice clear tabs to get views. At a glance is key at all times, especially when one is busy.

Cons

Getting started was tedious. Chat staff were hit and miss. One good, one very poor. Kept on quoting bogus info.

Review Source
 
 

Myra from Motel
Specialty: Hotel Chain
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Best, Cost effective system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

There are many pros abt this system
User friendly,
good communication,
easy to setup,
Cost effective

Cons

1. Don’t like Their monthly refill system.

First month was prorated. When I signed up for the membership they charged is full months fee then applied prorated to previous month and remaining to current monthly leaving us with balance to pay for current months full membership. And started sending alerts to pay balance or account with lock. When I went to pay balance it charged my full fee and next month again I will need to pay half balance remaining.

2. Videos are too fast for my staff to use to traing.

Review Source
 
 
 
Showing 1-20 of 133

Crystal from Edenwild Inn
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Love it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Excellent product.

Pros

The ease of use on the back end and EXCELLENT customer service.

Cons

Nothing. I have no complaints. They keep adding valuable improvements.

Review Source: Capterra

  Response: Sirvoy, Sirvoy Ltd.

Date: December 2018

December 2018

 

Hi Crystal, hi to you and your team on Lopez Island and can I just say your hotel looks amazing!! We are delighted here at Sirvoy to know that you are finding the system easy to use and that our customer service has lived up to expectations when you have had any questions. What super feedback! Thanks for taking the time to leave us your comments. Warm Regards, Adele

 

Paul from University
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Gets the job done and meets your basic needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The free trial was good and met our needs. The ability to plug-in to travel channels was nice, but we never tried it.

Pros

Everything was in the cloud, no need for a local server and management can always access the system.

Cons

I wasn't able to customize things the way I'd like. Our rentals ran from whatever time the day before, through 11 AM the next morning. Reports stopped at midnight and we'd have to manually backdate anyone who was a late check-in.

Review Source: Capterra

  Response: Sirvoy, Sirvoy Ltd.

Date: December 2018

December 2018

 

Hi Paul, thanks for your review and your feedback. We pride ourselves on offering a fully customisable system that can be adapted for use in most situations and we will certainly use your comments to help improve Sirvoy further. Kind Regards, Adele

 

Madelen from The Fisherman’s villas
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Most helpful support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is easy to use. You have many functions you can use. Everything you need for your booking system is included. The system is easy for other to understand and look into.
I Am very happy to find sirvoy.

Pros

The system is easy to work with and yo get Quick help If you need. The best thing is that you can get support in Swedish!!

Cons

There is no mailbox inside the system and you also have to check your mail when you send questions to a customer. It would have been easier to collect all messages in the same place inside Sirvoy

Review Source: Capterra

  Response: Sirvoy, Sirvoy Ltd.

Date: November 2018

November 2018

 

Hi Madelen, thanks for your great review and your feedback. I have added your feature request to our development wishlist and if enough clients request this feature it will be worked into future updates. We welcome your comments as it helps us to make Sirvoy even better so feel free to always let us know of a particular feature that you feel you would benefit from. Currently Sirvoy's customer service is available in Swedish, Norwegian, English, Danish, Japanese, Danish, German, French and Spanish and we aim to add others in time. We appreciate that a great system requires great support! We hope that you continue to enjoy using the system and wish you continued success in your business for the future. With thanks, Adele

 

Kalmar from Förening Kalmar Sjömanshem
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Brilliant knowledgeable, responsive and helpful customer service at all levels, extremely quick help

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Brilliant knowledgeable, responsive and helpful customer service at all levels, extremely quick help every time!

Pros

It's simple to use and has got all what we need.

Cons

There is nothing that we don’t like so far.

Review Source: Capterra

  Response: Sirvoy, Sirvoy Ltd.

Date: November 2018

November 2018

 

Hi Kalmar, just want to respond to your wonderful review by offering our thanks for your support and to say how happy we are that you have had such a great experience. We hope that we can continue to meet and exceed expectations! Thanks again, Adele

 

Arne Frode from Fosen Tools AS
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Great booking system - easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

In our company we save time and money using Sirvoy software.
Works every time - any time :)

Pros

Sirvoy booking system has a user friendly platform that makes it very easy for all our employees to use. Easy to customize for our needs and gives us all info needed for quick company status. In our hotel, Sirvoy gives all employees online info regarding guests - who, when, special notes, extra charges upon agreement, cleaning status for rooms, payments, etc. Sirvoy online software gives us rapid full control over our income 24/7.

Cons

We are most satisfied with this software.

Review Source: Capterra

  Response: Sirvoy, Sirvoy Ltd.

Date: November 2018

November 2018

 

Hi Arne, thanks for your kind words, we're all delighted to know that Sirvoy is ticking all the boxes for your business and hope it continues to do so! Love your last comment 'works every time, any time' - would make a great slogan! ;) Adele

 

Edgar from Honua Kai Condominium Association
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Excellent Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We get the information we need from our partners for reservations, and we maintain customer satisfaction with that info.

Pros

It has everything that we need, without any extra bloatware that we don't. Our property is very unique, and we achieve our goals using this software.

Cons

To no fault of their own, our property is unique and sometimes requires special handling. It takes time to solve some issues because of this, but it eventually gets solved.

Review Source: Capterra

  Response: Sirvoy, Sirvoy Ltd.

Date: October 2018

October 2018

 

Hi Edgar, loving this review! I see from your website that you are not our usual client but i'm delighted to hear that you are finding needed solutions to help you run your business well. We work hard to help all our customers find work arounds for problems as they arise so please always feel free to contact our support when you need them. Thanks, Adele

 

Désirée from Sunflower Lipe Guesthouse
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Very satisfied

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have no previous experience with other booking systems so I was surprised how easily even a newcomer like me can use this system. It provides everything needed and the customer service replies very fast to questions and is eager to help.

Thanks a lot for the great service.

Pros

Easy to hande and offers everything that I need. Customer service is great.

Cons

There is nothing that I don’t like so far.

Review Source: Capterra

  Response: Sirvoy, Sirvoy Ltd.

Date: October 2018

October 2018

 

Hi Désirée, thanks so much for your wonderful review. We are delighted to hear that our booking system offers you everything you need to run your guesthouse successfully but of course should that change, you are always welcome to contact our customer care team for possible solutions or to add a requested feature to our development wishlist. Many thanks, Adele

 


September 2018

September 2018

An all in one solution!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What is there not to like! it has been great for us, it has allowed us to save on costs and the hassle of dealing with multiple products. We have really been able to understand our business much better with thanks to this platform.

Cons

Would be nice to have more advanced reporting.

Review Source: Capterra
 

Dewi from Serenity
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

It's easier to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

So far, all uses and conditions are good. And for the future a little advice from me, if possible please for the channel can use more than 2 (or no one has to upgrade to premium), because in terms of price per month is good enough thanks.

Pros


What I like, here we use a system that is very easy to say, and also the problem is arguably rare.

Cons


I really like here, which is an easy way to add to our reservation application, and also the payment is definitely there, which is certainly not complicated.

Review Source: Capterra

  Response: Sirvoy, Sirvoy Ltd.

Date: August 2018

August 2018

 

Hi Dewi, hi to you and your staff in Bali! It's great to know that the system is working smoothly for you and you aren't experiencing any issues. We hope that Sirvoy continues to meet and exceed your expectations and we appreciate your comments and feedback. Thanks, Adele

 

Mogens from Villa Blomberg
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Brilliant booking management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have 25 rooms and been on Sirvoy the last 17 months. I'm very happy with all the features and it simply works perfect.

Pros

It's simple to use and has got all what you need.

Cons

Nothing. It's close to perfect. I can't think of any failure.

Review Source: Capterra

  Response: Sirvoy, Sirvoy Ltd.

Date: August 2018

August 2018

 

Hi Mogens, great review and delighted to hear that we're close to perfect. That's definitely what we're aiming for! Thanks for taking the time to leave us your feedback. Adele

 

chris from poipu plantation resort

August 2018

August 2018

IT is a good reservation booking system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

rate structures, email templates, cost. Best system we had tested and finally signed up for the long term.

Cons

more photos of individual rooms when booking. Discount override to standard rate creates an average rate when discount period ends.

Review Source: Capterra

  Response: Sirvoy, Sirvoy Ltd.

Date: August 2018

August 2018

 

Hi Chris, great to hear that Sirvoy came out on top of all the systems you tested. Your request for more room images has been noted and I will be sure to mention about the discount override issue. Remember too, that any feedback or comments about the system can also be passed along to our support team who will notify development. We can't incorporate every request into the wish list but we certainly will try! Many thanks, Adele

 

MARTIN from LA MAISON

July 2018

July 2018

SIMPLY AWESOME!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Customer service is great! every time I've asked anything, in less than 3 minutes, someone replies with a useful answer.

Cons

Nothing is going wrong after my first month. I'm extremely happy with this choice.
again, nothing goes wrong with Sirvoy

Review Source: Capterra

  Response: Sirvoy, Sirvoy Ltd.

Date: July 2018

July 2018

 

Hey Martin, greetings to you and your team in sunny Peru! Terrific to hear that the system is working out for your first month. Hope it continues to help you run your business even better and always feel free to contact support along the way. Thanks, Adele

 

Emma from Hotell Hamngatan 27

July 2018

July 2018

Very simple but perfectly fine PMS system. Very happy with Sirvoy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

very easy to learn and use and have all functions we need a s a small city hotel. Customer Suppport is very supportive if one need them.

Cons

if you are used to many advanced functions and CRM it might be too simple. for instance you do not have any good way of storing customer data such as room preferenses, times of stays etc.

Review Source: Capterra

  Response: Sirvoy, Sirvoy Ltd.

Date: July 2018

July 2018

 

Thanks Emma for taking the time to write this great review and we're really glad that you are happy with the system. Regarding the CRM functionality, our developers have this on their list of system development so stay tuned! Thanks again, Adele

 

Alba from La Casa Amarilla
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

One of the easiest booking manager out there!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use, integrability with booking channels, accesible from mobile or tablet.

Pros

Sirvoy is a web base booking manager. We use for manage the reservations in our small hotel in Colombia. We can open sirvoy in our mobile when we are away from the office to check the avaliability in our hotel. Sirvoy is easy to configurate, you only have to add the room type, description and the number of rooms. You can see the daily arrivals and the price for each client. Also you can add another services to the bill of the client. Swap rooms or change dates is very easy and you can send confirmation to the guest. We use sirvoy as a booking system in our website and is very comprehensive to our clients to understand the caracteristics of the room that we offer. One of the things that I like the most is that you can add more that one lodge and link sirvoy to booking channels like expedia.com

Cons

sometimes we have travel agencies that book 2 years in advance and is not possible to create the bookings because the program only allow you to book one and a half year.

Review Source: Capterra

  Response: Sirvoy, Sirvoy Ltd.

Date: July 2018

July 2018

 

Hey Alba, great that Sirvoy is giving you more freedom of movement and time out of the office! Your review was very comprehensive and we appreciate you taking the time to tell others about your experience. Regarding the advance booking issue, I will certainly pass your comments on to our development team. With thanks, Adele

 

Rene from Lanthotell Lidhem

July 2018

July 2018

Professional, reliable, flexible and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Better control of prepayments, bookings and faster, more professional check-out process.

Pros

Integration with stripe, easy to use and understand and very flexible in adapting to our business needs

Cons

Invoicing functionality is good but a bit basic, would be good if it could be customised more wrt what is shown on the invoice and how to show payments etc.

Review Source: Capterra

  Response: Sirvoy, Sirvoy Ltd.

Date: July 2018

July 2018

 

Hi Rene, thanks for the super review. We are committed to continuously improving and updating the system so it's likely that your concerns about invoicing will be addressed in due course. In the meantime, enjoy the system and don't hesitate to contact our support if you have any specific requests. Often there are solutions to issues available that they would be only too happy to assist with. Many thanks, Adele

 


June 2018

June 2018

We offer a specialist resort experience, not just hotel rooms. Sirvoy is flexible & easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Customer service is great, but also it is also easy to learn, straight forward with many features. The main features needed are taken care of. I think we will stick with this product.

Cons

There are still some improvements to be made like flexibility with Availability chart, not showing shared inventory of rooms. Also presentation of rooms showing a slide show would be better.

Review Source: Capterra
 

Dennis from JC Suites
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

It takes a little bit of time to get comfortable getting around the site, but overall, very happy!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Booking button for my motel web site!!!

Pros

Easy to use, the customer service is outstanding as they help you navigate through the system. Very happy with the program for my motel!!

Cons

So many different categorizes..... not really a "con", because it's designed to be a complete system!!!

Review Source: Capterra

  Response: Sirvoy, Sirvoy Ltd.

Date: July 2018

July 2018

 

Hi Dennis, delighted to read this terrific review. Thanks for the feedback and glad that you are finding our customer support so helpful. With thanks, Adele

 


June 2018

June 2018

Great System, perfect for small accommodation business owners

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great reservation program. Easy to create reservations and keep track of bookings.

Pros

User-friendly and simple. Loved the housekeeping function. We helped run a lodge over the winter and I loved working with Sirvoy. It has a lot of great features.

Cons

It locks you out of the system as soon as your payment is due. This can happen any time, including mid check in or reservation. If you're not the one paying for the software, this can be problematic as there is no way around it.

Review Source: Capterra
 

JoAnn from The Cowboy Bunkhouse
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

I have been using Sirvoy for my hostel in Southern Utah. It is wonderful! Great support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the ease of use and intuitive way the program works. It is almost like I had designed it myself because it does exactly what I want it to do. If there are feature that I feel need to be added, all I need to do is send a message to tech support and they implement those changes or let me know how to get the program to do what I want it to do.

Cons

Some times the pull down menu items have a small glitch that cause them to slide partially out of the display box.

Review Source: Capterra

  Response: Sirvoy, Sirvoy Ltd.

Date: May 2018

May 2018

 

Hi JoAnn, thanks so much for your great review and your kind comments! Will definitely mention the glitch you talk about to the Dev team but delighted to hear that everything else is to your satisfaction and that you are happy with the support received from our help desk. Always lovely to hear such great feedback! Thanks again, Adele

 

Rebecca from MSCI

May 2018

May 2018

Makes keeping track of bookings so much easier.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love that this software pretty much does all of the work for you! It notifies you when people cancel, when they check in, when they check out, payments made, etc. The price is great as well!

Cons

No cons to date - customer service and the interface can always improve for products, but they've done a great job so far.

Review Source: Capterra

  Response: Sirvoy, Sirvoy Ltd.

Date: May 2018

May 2018

 

Hi Rebecca, lovely to read your 5* review and we're delighted that you are finding our system easy to use and our support staff helpful and responsive. Thanks for taking the time to leave us this feedback. Sincerely, Adele