SkyTouch Hotel OS Software

4.26 / 5 (94) FrontRunners

Our advisors have recommended this product 9 times in the last 30 days

About SkyTouch Hotel OS

SkyTouch Hotel is a cloud-based hotel management system that controls all aspects of a hotel property with an easy-to-use Hotel Property Management System (PMS), automated rate and group management tools, detailed reporting, an integration platform with over 140 technology integrations, 24/7 USA-based live customer service at no additional cost, SkyTouch University and Customer Community platforms.


Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

94 Reviews of SkyTouch Hotel OS

Average User Ratings

Overall

4.26 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(47)

47

4 stars

(33)

33

3 stars

(8)

8

2 stars

(3)

3

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 94 results

February 2019

Dean from Hotel Focus

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2019

They got PMS basics right

Overall experience is very positive from our operations team. As a DOS I look forward to the day that Skytouch ads sales functions so we can have an integrated and interfaced group sales component!

Pros

This basic hotel management software is easy to use and reliable.

Cons

Skytouch does not have group sales support functions that I have become reliant uponfrom other systems at other properties.

August 2017

Kim from Mountain View Lodge

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2017

Good, logical product; excellent customer service and support tools! Thank you SkyTouch!

Logical, easy to use, Tech Support is fabulous!

Pros

The best thing about the Skytouch HOS varies for me and my staff. For me, it's the Tape Chart, the Community Board (love this communication tool!!!), and the Tech Support team. I also like the variety of ways to access different tools which serves different learning/brain abilities. My staff likes the information accessible in Future Availability, but I'd like the Tape Chart to provide the same information all in one place. It seems it would be easy to incorporate mlos, and room rate into the pop up box for a room.

Cons

If I could make only one big change in this software, it would be access to past information. In particular, the Tape Chart, one of the most valuable parts of the software is not visible for the "past." For my Front Desk Staff and Risk Management teams, this makes searching for guests, even in the most recent days, sometimes complicated and much more time consuming than it should be. In addition, I cannot get a "visual" on a time period that includes any past days at all. My previous software, and others that I am aware of, provided that visual tool and access to reservations. As an owner, CFO, and the visionary leader in my company that is a HUGE loss to me. Along the same lines, we cannot acquire statistics for more than a 3 month period either making the past difficult/complicated to access and visualize. In addition, the need to delete cookies so often is frustrating to my staff, the Work Order reports are very limited when you need to keep track of rooms or areas in your building, and the Tape Chart pop up box should perform the same mlos, room rate and other info that the Future Availability does without having to go to two different places.

January 2020

Douglas from Inn on the Hudson

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

January 2020

SkyTouch Ease

So easy and user friendly. I recommend this product to any hotel owner with 40+ rooms.

Pros

Very easy and user friendly. Easy to train employees how to use. Customer support has gotten quicker in the last year.

Cons

Training courses are too simplified. Still an evolving product. Some categories are useless and others can be expanded.

Response from SkyTouch Technology

Replied January 2020

Hello Douglas, Thank you for taking the time to provide an online review of SkyTouch Technology. We really appreciate your feedback. One of our initiatives in 2020 is to revamp our training modules. We've gathered survey data from our customers and we are in the process of finalizing our plans. Keep an eye out for our new modules later this year, and let us know what you think. Please don't hesitate to contact us if you have any questions or you feel you aren't getting the level of service you deserve. SkyTouch Technology 1-855-749-3530

December 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

December 2019

Great Operating System

Great experience mainly due to the design of the software. It integrated well and most importantly provides updates and training that brings everyone up to speed quickly for a fast & seamless implementation.

Pros

The system was built to be easy to use and train new employees quickly. It allows flexible scenarios to be easily accounted for through a great product flow design.

Cons

Customer support was at times difficult and the time to resolution longer than you would expect. Although i will fully admit it was rare we had any major system issues or downtime.

Response from SkyTouch Technology

Replied December 2019

Thanks for your review of SkyTouch! If you've ever having a difficult time reaching our support line, please reach out to me anytime at my per my contact info below. We just released a number of new integrations and features, I would also be happy to discuss that if there is any interest. Aaron Price Account Manager O 602-337-2812 M 602-300-1633

February 2018

Asia from JDA Epicurean Group

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

4.0

Functionality

1.0

February 2018

In short, the product was oversold and underdelivered

Pros

I liked that it was a cloud based software, so that I could remotely manage multiple properties from my phone or laptop. During the sales process, I was impressed with its UI because out of most of the other products at this price point, this looked the most current and modern, comparable to other tech interfaces. It seemed it would be the most flexible for accommodating our needs and being flexible, so that if we had a sudden influx of guests, we could have another agent use a tablet to check guests in.

Cons

My BIGGEST problem with this system was that this system would authorize an unknown amount of money on a guest's card that WE did not set. Guests would pay for their stay, but an extra amount would also be withheld on their card, that we did not authorize. We were blind to the amount and the settings, and nobody could figure out nor fix the problem. During the sales process, we were told that with this product, we would never have to worry about being offline, because even if our Internet or power went out, it would save and give us access to our reservation information and re-sync whenever the internet or power came back on. There are frequent outages where the system is inaccessible because of an update to their system. Not only that, there is absolutely NO UX design in mind in their product. In terms of navigation, you need to pull up multiple tabs to achieve one objective, even though a basic UX designer could and would design a better process. We thought housekeeping would be easier with Skytouch. However it requires navigating through two different processes in order to produce a single list, and then exiting out of everything to generate a report. We had MANY other issues, that we tried to resolve. We have wasted so much time and money on implementing and using this software, I regret ever using this product. I should have run during the sales process, when they spent more time talking down their competitors rather than talking up their product.

Response from SkyTouch Technology

Replied February 2018

We understand are not a fit for every hotel. We hope that you have found the solution that fits your needs. If we can be assistance to you in the future, please dont hesitate to reach out to us.