Easy to manage the Hotel Operational Daily

As front Office I will like to use it, Because is uder friendly and simple

Pros

East to use. even when i use it at the first time, and i able to use it in a week after training. They has feature from front office till back office.

Cons

Sometimes is freeze and i need to restart it. I don't why it happens.May be because of inthernet or something else.

Customization of the SmartHotel system

I have inherited a system that was customized poorly by my predecessors. I have been working closely with one of the rep to redesign a system that both fits our unique needs and is easy to use and book online. My experience with her has been wonderful and I hugely value both her vast understanding of the system and communication style. Her determination to assist us in making the system serve us better, and effort/ skills in Crystal have made a dramatic difference to our success.

Pros

The customer service department is fantastic and can help us creating the materials, and systems we require when the standard is not workable for our needs. I like it's adaptability. It has been reliable for reservations and has not had trouble with 'dropping' reservations that other systems I have worked with have.

Cons

Lack of Training manual or guide It is clunky and does not look very modern. This is particularly evident in the online bookings.

SH & NMA

Pros

I like the amount of detail we can include and customize in our reservations. [SENSITIVE CONTENT HIDDEN]at Smart Hotel is SO helpful and easy to communicate with. When we can't figure something out over the phone, having him be able to take control of my computer screen is so great.

Cons

Not being able to adjust a reservation once checked out. I don't like that it asks me again if i want to close a window.

Smart Reservations System

The software interacts with our accounting program Adagio so that has been a big plus.

Pros

I personally like the reporting features. I am able to get reports on occupancy and reservations that enable me to see what our revenues are like

Cons

The rates set up features. We are a bit different than a hotel and have 3 areas we work with for reservations. Due to this we have an a lot of rates. Each rate has 3 components - Hidden Rate, Visible Rate and an Object to direct the funds to the correct GL account.

Highly Recommended with 1 suggestion.

Highly Recommended with 1 suggestion.

Pros

1. Uniresman Customer Service is excellent. In a day and age of automation it is a refreshing change to have a real person answer the support line and in a few short minutes solve your problem. 2. After the initial purchase of software we were impressed by the fact UniResman software is consistently updating and improving the performance to meet the ever changing hospitality environment. 3. I think the strongest pro regarding the software is how easy the software is to learn. We have a diverse group of people working our offices with various education, experience and training. The simplicity of the software has made new training staff member an enjoyable relaxing process.

Cons

If there is one element Uniresman must improve on is the Release Notes for service pack. The notes are written for techs in the back office that have the time to review all the pages in detail. There needs to be a FAST note version I can give to my front desk and sales staff that they can read. I dont care if they call it You asked for it you got the Top Ten FAST Notes i.e. Hotel X asked for a fast button for walk-ins-here it is. A screen shot, basic instructions and a sample all on 1-2 pages per example. If I can give each staff member 10-15 new things to learn each update they can see growth in the software as well as themselves. This is why I gave the "Feature Richness' 3 stars. The software may have new features but if you don't convey the message in a simpler format my staff and I will not be able to discover them.