RUN Powered by ADP Software

4.49 / 5 (676) FrontRunners

Our advisors have recommended this product 52 times in the last 30 days

What is RUN Powered by ADP?

RUN Powered by ADP (RUN"), is a web-based payroll solution designed for small businesses. The solution can be deployed on either iPhones, iPads or on any touchscreen device. RUN can integrate with multiple third-party accounting software and human resource management services from ADP.

RUN provides cash flow management by allowing users to track and verify cash requirements before processing the actual payouts. With built-in reporting and analytics capabilities, users can monitor and view complete analysis of their monthly payroll activities. The solution also has a dedicated HR portal to keep all critical information at one place with an online storage for saving employee documents. HR411, the online resource from ADP, provides day-to-day best practices for ...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

676 Reviews of RUN Powered by ADP

Average User Ratings

Overall

4.49 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(441)

441

4 stars

(156)

156

3 stars

(52)

52

2 stars

(16)

16

1 stars

(11)

11

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 676 results

July 2020

Jeremy from Bishops

Verified Reviewer

Company Size: 201-500 employees

Industry: Consumer Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

July 2020

Powerful Enough for Large Companies

Paying employees weekly or biweekly has been simplified.

Pros

I've used a few payroll companies during my time but ADP always seems to be the most dependable and reliable.

Cons

With convenience is going to come cost. However, the newer level additions have made programs more customizable and tailored to individual business owners.

Reasons for Switching to RUN Powered by ADP

Overall convenience, reliability, and customer service.

Response from ADP

Replied August 2020

Jeremy, How wonderful to hear that both our top notch RUN? Service Team and our powerful payroll engine provide you with features tailored to YOU. We appreciate you entrusting us with your partnership on your human capital management needs. -Your RUN? Service Team

February 2021

William from Admiral Resort Inc

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

February 2021

The customer service is outstanding even late at night.

I have been using this software and ADP for 5 years. There have been more than a few times where something went seriously wrong on a payroll day and I was not able to run the payroll at my normal time. Inevitably, I am up late finishing it, "Murphy's law" happens, and I run into a problem on that particular night. It is nice to know I can get help when I need it.

Pros

This is easy to use and set up payroll software if you use ADP for payroll. When you sign up with ADP then you are given a dedicated customer service team that specializes in teaching you how to use the software. After about 60 days they allow you to call into their 24-hour customer service team from then on into the future. If you are ever stuck late at night trying to finish payroll and run into a problem, they answer the phone and help you solve the issue so can finish the job.

Cons

ADP is more expensive than a local payroll company. Although I like to support local small businesses like mine, it is nice to know that the payroll will be done right the first time. Your employees will appreciate it.

Reasons for Choosing RUN Powered by ADP

My accountant at the time had some experience from clients using it and recommended it to me to use.

Reasons for Switching to RUN Powered by ADP

Reliability and certainty that my tax payments would be made for the business on time.

Response from ADP

Replied February 2021

William, We welcome all feedback to ensure RUN Powered by ADP? continues to empower small businesses to more efficiently manage their payroll and HCM needs. We are glad to hear you find a user friendly experience within RUN along with quality support from the RUN Service Team. Thank you for the feedback on the fee structure. We are always working to enhance RUN and delight our users so we value your insights. - Your RUN Powered by ADP? Team

August 2019

Melody from Caregivers of the Potomac

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

2.0

Functionality

3.0

August 2019

Quit ADP because of their "security"

So, when I decided to leave ADP, they didn't file my quarter 1 even though I changed right at the end of quarter 1. Thus resulting in my filings being late, late fines, headaches, etc. I would not recommend ADP to anyone I care about.

Pros

ADP has some positives. Their customer service is always polite and helpful. Otherwise, hard for me to say much positive.

Cons

ADP must be the only software company in the world that hasn't resolved what is a very simple issue. If one of my employees forgot their password and could not log in to see their paystubs, I, the administrator, had to call ADP to get it resolved. Their is no option for employees to call customer service themselves to fix it. ADP always stated that this was for "security reasons," which I find hard to believe, as every other company has figured this out. I kept ranting at them and finally they gave me a code to give to any employee that was locked out to prove they had permission to see their paystubs. Next time it happened, I gave the code to the employee, and ADP still called me to make sure they had permission. That was the last straw! I am a business owner and administrator, my time is too valuable to be calling them all the time when this is absolutely resolvable.

Reasons for Switching to RUN Powered by ADP

If an employee forgets their password, I just tell them to call customer service! That's all, and that's how it should be. I honestly can't believe a company as big as ADP hasn't figured out a way to resolve this.

Response from ADP

Replied August 2019

Melody, We apologize for your frustrations with your experience during your time with us. Security is front and center in what we do to ensure the safety of your company and your employee's data. Your feedback is very important to us here at ADP so we thank you for the review. The RUN Powered by ADP? Team

February 2021

Kristen from BLACKBARN Shop

Company Size: 2-10 employees

Industry: Retail

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Easy to Use Payroll Software

I had a great experience using this software and ultimately only switched due to the need to offer benefits.

Pros

The software is intuitive, easy-to-use and secure.

Cons

I have no complaints apart from the constant password changing required.

Reasons for Choosing RUN Powered by ADP

I was offered a great introductory price as well as some incentives from my bank (Chase)

Response from ADP

Replied February 2021

Kristen, Thank you for your feedback on RUN Powered by ADP?! We are happy to hear that RUN? provides you with features and functionality that are easy to use and efficient, allowing you more time to focus on your small business. We appreciate your partnership on your payroll and human capital management needs. - Your RUN Powered by ADP? Team

July 2020

Cleo from Magnus Workforce

Company Size: 11-50 employees

Industry: Human Resources

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

July 2020

Great payroll platform!

Overall, my experience with RUN Powered by ADP has been great. They provide good customer service support, especially if you use the Workers' Compensation services.

Pros

I've been using ADP for more than two years now. We switched to ADP from Paychex, and I can say it was a smart decision. RUN Powered by ADP is friendly to use. The onboarding process is quick and easy, and the payroll processing feature is complete.

Cons

The only thing that I believe ADP could improve is its pricing for extra features. The basic bundle is complete, but if you want to add features (i.e. child support options for employees) you have to switch to higher bundles.

Reasons for Choosing RUN Powered by ADP

ADP is friendlier and easier to use on a daily basis. Also, it is less expensive.

Reasons for Switching to RUN Powered by ADP

ADP is friendlier and easier to use on a daily basis. Also, it is less expensive.

Response from ADP

Replied August 2020

Cleo, We are thrilled to hear of your positive experience beginning at on boarding and on to running payroll with ease! We value your partnership and appreciate your feedback. -Your RUN? Service Team