ADP Workforce Now Software

4.35 / 5 (4,353) FrontRunners

Our advisors have recommended this product 12 times in the last 30 days

What is ADP Workforce Now?

ADP Workforce Now is a comprehensive solution for managing HR, payroll, talent, compliance, and employee benefits. This workforce solution is suited for businesses with more than 50 employees looking to streamline HR processes. ADP Workforce Now includes capabilities such as payroll processing and tax filing, performance management, compensation management, talent acquisition, time and labor management, benefits management, analytics, plus more.

This fully integrated HR software is built on a single database, which automates data synchronization and helps human resource teams minimize manual administrative task procedures. ADP Workforce can integrate with other HR and business applications via the ADP Market...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

4,353 Reviews of ADP Workforce Now

Average User Ratings

Overall

4.35 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(2,322)

2,322

4 stars

(1,431)

1,431

3 stars

(459)

459

2 stars

(94)

94

1 stars

(47)

47

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 4353 results

December 2019

Shilleah from SMW Refrigeration & Heating

Verified Reviewer

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

December 2019

Love this for our company payroll!

Quick and efficient now that all of our employees information is imported over. Great feedback from our employees with the online login and viewing of past checks, paid time off, etc.

Pros

It is easy to access, and store/add data from week to week. It is implemented well for our technicians and sales agents to log in online and view all their payroll information.

Cons

There was a bit of a learning curve at first, and did take some time to learn and import all our previous payroll information.

February 2020

Sherri from Starion Bank

Company Size: 201-500 employees

Industry: Banking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

February 2020

It's come a long way

We enjoy having the functionality and time savings it brings to our organization. I look forward to future upgrades to the reporting and performance review features.

Pros

We have used ADP for over 10 years. It has come a long way in the functionality. They have a good system for open enrollment, policy acknowledgements, W4 reporting, benefit tracking. I like the historical information. We recently added Doc Cloud and have enjoyed having all the documents in one place.

Cons

The reporting feature needs some work. They information is in the system, but the reports to pull the information aren't very user friendly. For example, their gross pay report is wonderful, but there isn't a report to pull that breaks down what categories the information came from. The performance review feature doesn't allow for customization to add forms. Also, when they make upgrades, they don't recognize the affect it will have on other parts of the software.

Reasons for Choosing ADP Workforce Now

The cost of some of the software systems was quite high. They had additional functionality, but that didn't justify the cost difference.

May 2020

Linda from Finance of America Reverse

Company Size: 51-200 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2020

Best Way to keep Time

We use this to keep track of our shift and PTO. I really enjoyed the PTO system, made it so convenient to plan vacations with the calendar PTO estimator.

Pros

ADP responded quickly and updated the information just as quickly. Very user friendly, plus clear instruction on how to perform task.

Cons

I can't think of anything I disliked about ADP. It was always working and fast to update. Easy to use without any training.

January 2020

Victoria from Talllan

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

January 2020

Has Potential to be Great, Makes Life Easier

Overall, like I said originally, this system does make life easier despite my many gripes. The user experience needs to be improved, and broken features should have a higher urgency to be fixed. I would recommend the product from a cost perspective if you are in the market for a PEO, but be patient. We considered Ultimate Software but the price was daunting. You get what you pay for.

Pros

Despite my less than stellar rating, this software does make life easier. I can't speak for the submitting of payroll aspect of the site (HR Professional myself), but I know that looking up payroll information, and having it available right away, is extremely helpful and organized. Your reps will alert you of any passed legislation that requires your business to take action. The learning platform allows employees in certain states to take classes when required (i.e. prevention of sexual harassment courses that are now required). You can report on essentially anything; there are pre-loaded reports in the system and you have the ability to create any number of custom reports. Making employee information updates , employment related and personal, is relatively easy and painless. Adding a new employee is a breeze, as is processing a termination. With this partnership, handbook builder is free and ordering the 5 in 1 posters is free for federal and all states. We do not use the system for PTO or document management so I cannot speak to that.

Cons

The ADP WFN site is getting better. The My Learning platform is terrible, I should note there have been improvements, but overall this site has a terrible user experience. We've had too many issues to count with employees finishing courses only for progress to be deleted. When writing the support team, sometimes it takes a full month to get resolution. The rehiring process has changed and now, in my opinion, it doesn't make much sense and they don't make it easy. Our business partners/reps are very personable, but requests require multiple follow ups before any resolution is found. There has been a lot of turnaround as well. In one year, we've received 4-5 different reps. The custom report builder is terrible, not user friendly. As a company, we have had many issues that effect our employees (W2 issues, benefits issues) and that does not sit well with anyone. Employees are constantly complaining that the system is terrible. Take that with a grain of salt, we know some people generally like to complain and can never be fully happy, HOWEVER, some claims are definitely founded. If I had to pick my ultimate least favorite thing about the system itself it would be the Compass/Task Manager on the home screen. Our rep has openly admitted that this feature does not work (no ETA on resolution from the IT team there) and we constantly have multiple urgent requests open from i9 required to be filled out to terms with missing documentation, all not true.

Reasons for Choosing ADP Workforce Now

Price. We were already on the TotalSource platform on top of that, so the migration wasn't terribly trying.

March 2020

Calvina from Wealshire

Company Size: 51-200 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2020

Great software for Payroll and HR

My overall experience so far has been great. No big complaint

Pros

Its easy to work around and understand each feature. The reporting is a great tool and the customer service support we get from ADP is great.

Cons

I wish they can make it to where we as the Administrator can login as an employees and see what they see when they call to ask a questions.

Reasons for Choosing ADP Workforce Now

We had already use them as the Payroll processing portion but needed another company that would do both time and attendance plus payroll. ADP came in with pricing close enough to the other company.