BambooHR Turns a Small Business into a Big Business

I enjoyed it more than other recruiting software I've used. It makes work easier and helps me be a manager instead of a paper pusher.

Pros

I personally like that BambooHR has different portals for its users. They've built a database that allows employees to: 1. Maintain their own records (whether the company sends or user uploaded); track time off earned, sick days used, and hours worked; while allowing the user to sign documents easily electronically; and 2. Makes being an HR manager, easy. What I mean is, creating records (employees or temps) and ensuring they have all the blocks checked (background ran, drug test paperwork properly filled out, and any other documentation needing signed) within the timeframe needed to start working - is tracked, maintained, and recorded for you... so all in all, eliminates the monotony of HR and time wasted on paperwork while assisting managers/employees in ensuring proper compliance.

Cons

Well, I still had to scan any documents that weren't created or automated through the software and label them. For example, I work at a satellite location; the warehouse I staff for has a basketball court out back for employees to use on their break. I had to create a document that stated employees for my agency had to make sure they were clocked out, that they were responsible for any risk of injury and that the company and staffing agency would not be held liable for any resulting injury that may occur. The rest of the staffing agency didn't need this so I still had to print out 50 copies, have each employee sign one, upload it, file it in the employee file in the software, label it, then give the copy back to the employee. This really is not an issue unless if turnover is high, this could get annoying.

Former and Future User

It seems weird to be writing a review as a non-customer, but I'm a former user who found, implemented, used, and administrated this product for my business. Had to go away from it for a while, but looking forward to getting back to it again as soon as they have a viable payroll solution ready to roll. We were using this as a supplement to ADP. ADP was our payroll system and BambooHR was the rest of our HRIS solution for everything else we needed. When things became unbearable with ADP and we dropped them, we found an all in one solution that made BambooHR unnecessary. If Bamboo had a payroll solution, we would be using them today. My HR team love BambooHR and all of our employees liked it as well. Several ask periodically when we are going back to them on a regular basis.

Pros

Ease of use Intuitive design and flow Amazing customer service Development team constantly on the move and open minded to any suggestion you have

Cons

Doesn't have a viable payroll solution yet to be a true all in one HR solution yet

All of HR in one spot

It has been really positive. Especially in times like the pandemic, information is crucial and getting everyone on the same page can be a health issue. Asking for time off is easy and termination is much easier as you can set up tasks to get things checked off.

Pros

This is a great program to be able to see all types of employee info such as date of hire, pay rate, department, paid time off, benefits, among others. It is also a great way to communicate with the entire company as there is always an email address attached to each profile so that the employee can get the information from the app or by email.

Cons

There isn't much to complain about. Set up was a bit of a pain at first but that was because they had done some things incorrectly on their end. Once that was sorted out, it was easy.

Worst HR Company Provider EVER!

Since moving to their new Payroll service (Trax Payroll) BambooHR has been in the business of keeping us from HR compliance and has made processing payroll much more time consuming and frustrating. All with a lack of professional and effective customer support. They have mishandled payroll taxes, W-2's and account access once we notified them of changing to a better HR management solution. This has truly been a nightmare that won't end.

Pros

The software does have some nice features like Performance Management.

Cons

The worst payroll software in history! Sold me a bill of goods that everything was integrated, however, they use a remote link which is clunky and extremely frustrating to use unless everything is "just right". Do your research - there is better out there along with excellent customer support. I had to manually add employee PTO each pay period as their system was not integrated with their Payroll software.

Great Product

Bamboo has been great so plenty of support, great product and affordable for a small business.

Pros

Bamboo is easy to use, they provide plenty of support to get everything situated. Also it is customizable to your business.

Cons

I truly have not found anything I disliked about the software, we have been using them since February 2020.