CRG emPerform Software

4.41 / 5 (38)

Our advisors have recommended this product 5 times in the last 30 days

What is CRG emPerform?

CRG emPerform is a hybrid employee performance management solution that helps organizations to automate performance reviews and align, develop and retain talent. It can be deployed either on-premise or in the cloud.

CRG emPerform helps users streamline core talent management operations, from online appraisals to goal management, 360° feedback, succession planning, competency development, pay for performance and analytics.

The features included in CRG emPerform are configurable, allowing users to adjust the layout, language, rating scales and workflows. The solution integrates with other applications including a company’s HRIS, LMS and/or payroll solution. emPerform includes a library of competency-based appraisal templates that companies can...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8

38 Reviews of CRG emPerform

Average User Ratings

Overall

4.41 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(22)

22

4 stars

(11)

11

3 stars

(3)

3

2 stars

(2)

2

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 38 results

October 2016

Janell from Dorel Juvenile

Verified Reviewer

Company Size: 5,001-10,000 employees

Industry: Consumer Goods

Time Used: Less than 6 months

Review Source: GetApp


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

October 2016

Great Performance Management Tool

I was just recently introduced by emPerform while recently entering into a new position, and like many other companies we were using the method of handing a print off to an employee and asking them to complete their own evaluation. Which this method is fine as long as there is open dialect between Manager and employee, but at times we all get busy and lose sight of this process. This was my first experience using and performance management system, and first impression is that I was very impressed. The fact that this system will help initiate the open communication between Manager and employee and to hold all parties involved engaged and accountable for their part in the process. I also love the fact that you will have access to past evaluations to reflect on what you have done in the past and that all the information will be available and accessible at your leisure. I cannot say enough about the level of customer service that was offered from emPerform's staff and level of professionalism, we had an awesome trainer and facilitator by the name of Kris Kyritzopolous. During and after the implementation Kris was always accessible and very responsive, and just executed the level of customer service, that was very refreshing. I would highly recommend this product to any corporation looking to effective promote their performance management process.

Pros

Very user friendly from an employee standpoint

Cons

Nothing really, just learning the system from an administrative standpoint.

Response from CRG emPerform

Replied November 2016

Thank you for the wonderful feedback regarding emPerform features and our support team! We are so glad emPerform supports open communication and ongoing performance accountability. If there is anything we can ever do to help or if you have additional feedback, we would love to hear from you. Contact us directly support@employee-performance.com.

January 2020

Christina from The Mustard Seed

Company Size: 201-500 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2020

Revamped entire Performance Management System

Reduced time spent on a cumbersome, ineffective review system; revamped entire cycle based on the tools available to us in emPerform (ability to record goals and training needs) and address company values.

Pros

emPerform has not only solved our problem of cumbersome performance reviews, but completely challenged our approach to performance management in general. We have been guided through a full re-do of our annual cycle and have received valuable, experienced advice from people who have been in this industry for years. The software is easy to use, easy to setup, fully customizable and aesthetically pleasing. The 'tag' system, and the ability to incorporate these notes into the formal reviews is a favourite feature.

Cons

Although using libraries for tracking responses is really useful, the downside is that you can only have one library within a section. We were hoping to just have one form with all the sections and questions within one page - but in order to track and pull data from responses we need more than one evaluation area for one formal review. We were, however, supported in working around this effectively. During the demos, we thought the view/user-ability of emPerform was less impressive than other software, however the customization of it seems to be superior.

Reasons for Choosing CRG emPerform

Based in Canada, integration with Payworks, the compensation element, lowest annual fee.

October 2016

Heidi from Silverchair

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

October 2016

emPerform is a nice tool but a bit clunky

The journaling and tagging features in emPerform support our ongoing performance review process. The improved user interface that was rolled out in January 2016 is a big improvement over the previous version. One of their greatest strengths is their very helpful customer service team and account managers - always responsive and thorough. However, the system is still clunky, particularly on the admin side, and administrators and users alike continue to have difficulty even logging in. The system could use a bit of a technology update as well, incorporating more features and allowing for hyperlinks and more individualization.

Pros

customer service, improved user interface on the individual employee login side, journaling and tagging features

Cons

admin is VERY clunky, logging in is difficult, and features are limited

Response from CRG emPerform

Replied October 2018

Hi Heidi - Thank you for the feedback. We are glad that our tag module supports your efforts for ongoing performance management and are sorry that you have been experiencing difficulties with login. We will follow up directly to discuss options so emPerform works as smoothly as possible for your administrators. We are always working to improve our features and usability for valued customers like you and thank you again for your feedback!

April 2020

Mary from Pennichuck Water Works

Company Size: 51-200 employees

Industry: Utilities

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Performance Appraisal and Compensation Modules

Pennichuck Water had always used a paper based performance management process. This paper process was becoming increasingly less efficient so the Company went through an extensive process to review various platforms. At the same time, we have been a company blessed with minimal turnover. However an increasing number of retirements were resulting in a changing demographic in our population and a different set of needs were arising with the incoming staff. The HR team considered 25 to 30 platforms and whittled it down to five which were reviewed by a cross functional steering committee. This committee selected two for final decision by the leadership team. The clear favorite was EmPerform. Our first performance evaluation period occurred in early 2020. EmPerform did not disappoint. The implementation team was able to mirror our current process on the platform. The on-site implementation, guidance from implementation specialists, and online training resources made it easy to navigate the administration of new appraisals and forms. Once you know how to build one element in the system, it was easy to build something else since the platform is so consistent with its features and build-out functionality. The customer service throughout the process was excellent. Although it was not expected, the experience has elicited a renewed interest by members of our management team regarding the process and ways to improve or use the tool in shaping our current and future w

Pros

• Very robust yet intuitive system that is straight-forward to use both as an employee and administrator of the system • The on-site implementation, guidance from implementation specialists, and online training resources make it easy to navigate the administration of new appraisals, forms surveys, etc. Once you know how to build one thing in the system, it is easy to build something else since the platform is so consistent with its features and build-out functionality, • Customer service is excellent – having a designated implementation duo with us from the start helped make the implementation and support fit to our personal needs, making the experience of rolling this out to employees much smoother

Cons

There was nothing noteworthy. As any software, there are always limitations but our implementation team proactively supported us in how we may work through these concerns.

Reasons for Choosing CRG emPerform

Early on in our discussions, EmPerform demonstrated strong customer service. Their presentation and flexibility as we worked through our decision process was excellent. The platform seemed to be robust but intuitive. We are not a large company so we were looking for an alternative was "right sized" for us and EmPerform checked the boxes plus more.

October 2016

Karie from Geosoft Inc.

Company Size: 51-200 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2016

We love emPerform!

Our organization has enjoyed a terrific collaborative experience with the emPerform performance management system, and the entire emPerform support team, from our first point of contact, through the initial implementation, continuing through our ongoing use of the system, and our enjoyable (and I do mean that enjoyable, every time!) correspondence with the emPerform team for support, training, upgrades, etc. From day one, the software has been of extremely high value to us both the product and the service provided by emPerform has been above and beyond all of our (high!) expectations. It's just a great product and a great team to be involved with. We couldn't ask for more.

Pros

From an administrative perspective, I like how elegant and easy the system is to use. I appreciate being able to design new forms and evaluation workflows myself (the well designed system makes me feel so smart, it's that user friendly!), knowing too that if I get stuck a clear and informative tutorial, as well as fabulous tech support are immediately accessible. I like that the emPerform technology is seamlessly supporting important conversations between our managers and their direct reports. Instead of being overwhelmed and bogged down with the forms as they used to be, our managers are freed up to focus their attention on our employees rather than struggling with the forms. This is, of course, invaluable for us.

Cons

I have no complaints about this software.

Response from CRG emPerform

Replied October 2018

Hi Karie - Thank you for the feedback! It has been a pleasure working with your team and we are so happy emPerform supports your organization's performance management objectives. As always, if you need anything, please reach out to us! 1.877.711.0367