What is Employment Hero?

Employment Hero is a cloud-based human resource (HRM) management system available to businesses of all industries and sizes. The solution helps manage the entire employee lifecycle, with modules for recruiting, onboarding, payroll, time and attendance, performance review and more.

Employment Hero’s other features include a supporting law firm that keeps contacts and HR policies up to date and employee self-service functionality that allows workers to request leave, view payslips and timesheets and edit personal or banking information.

In regard to recruiting, Employment Hero allows users to create their careers page, post to the Employment Hero jobs board, create questionnaires for candidates and do things like background checks.

An onbo...


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Supported Operating System(s):

Web browser (OS agnostic)

133 Reviews of Employment Hero

Average User Ratings

Overall

4.63 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(95)

95

4 stars

(31)

31

3 stars

(4)

4

2 stars

(2)

2

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 133 results

November 2020

Rania from FNLRS

Verified Reviewer

Company Size: 11-50 employees

Industry: Legal Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Soltuion to our Cost Centre Reporting!

We've been using Employment Hero for more than two years now. We started with one entity and then decided to move all our entities to it. The HR and Payroll platforms are very easy to navigate. We very much benefited from the Cost Centre Reporting and integrating that with our Bookkeeping software made our reporting very easy. The HR platform is our employees first point of contact to find any data about our organisation, policies and procedure, agreements... etc. On top of that most of our employees are finding it much easier to track their Leave balances and status through the mobile app. The Online Support is very quick in general and there is always a solution to any query we put through to the team, Overall, a great deal to our organisation!

Pros

Most likeable feature we found in the system for our organisation is the easy integration of our Bookkeeping software and the ability to import the payroll journal. That made our cost centre reporting very easy and accurate.

Cons

It would be great if it can be linked to the Outlook Calendar!

Reasons for Switching to Employment Hero

Main reasons for switching to EH: Staff to allocate their hours to the cost centres which is very important for our cost centre reporting. A central point of access for our staff to find all what they need to know about the organisation and its policies... etc

Response from Employment Hero

Replied February 2021

Hi Rania, Thanks heaps for taking the time to review Employment Hero! We really appreciate your support and are chuffed to see that you've been able to streamline your HR and payroll processes. Thank you again, Anna from Employment Hero

May 2020

Alexandra from ACIL Allen Consulting

Company Size: 51-200 employees

Industry: Management Consulting

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2020

Employment Hero as a great HR tool

It supports the development of HR as a value add function. As the HR processes are more efficient and easier for employees, they tend to be more involved in the HR initiatives. Also, the information collected is reported graphically, making the analysis and decision making faster and more accurate.

Pros

The great advantages of Employment Hero are the excellent understanding of the HR/Payroll processes and Australian legislation; the innovation and continuous improvement of the software and the clean/user friendly layout and user experience.

Cons

I think the Performance Review process is not as developed as other features within the software. It can be more flexible and 360 degree, allowing a more robust tool to develop employees. I think if improved, it would add a significant value to the organisations. After all feedback is one of the most powerful tools of development.

Reasons for Choosing Employment Hero

Australian Servers Local experience (Australian product) Flexibility Extra features (GO, HERO Dollars) User friendly Overall, good value for price

Response from Employment Hero

Replied June 2020

Hi Alexandra, Thank you so much for reviewing Employment Hero. We're sure the detail you've shared will be a huge help to other people managers in search of their own HRIS solutions! We love that your employees find it so easy to use too. Thank you also for the feedback regarding our Performance Reviews module. We've passed this on to the product team now. Thank you again, The Team at Employment Hero

January 2021

Kim from Liquid & Larder

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source


Ease-of-use

2.0

Value for money

1.0

Customer support

2.0

Functionality

3.0

January 2021

Think twice.

If a seamless user experience and reliable software that's easy to use is important to you, do not choose Employment Hero. It has been working OK (just) since ironing out most of the problems but not work the time and money to get to this stage. The HR and Payroll software are clearly sold separately because the look and feel is different and you need to instruct managers to perform actions in one platform, despite being able to do it in another, causing confusion.

Pros

The ability for employees to update their own personal information. Contract templates are helpful for those who don't have an internal legal or large HR department.

Cons

The integration between the two products - HR and payroll is awful. They often don't communicate with each other seamlessly and you are required to learn by trial and error due to the poor deployment processes and cumbersome workflow regarding setup. Customer Service is helpful most of the time but you will be passed through numerous people who do not explain the fundamental use of all the features. Too much emphasis is on knowing the hundreds of pages of instructions and features. Timekeeping apps (Clock Me In/Workzone) are simply terrible.

Reasons for Switching to Employment Hero

To have all HR, rostering and payroll in one place.

Response from Employment Hero

Replied February 2021

Hi Kim, Thank your for your feedback. We're sorry to hear that your experience with Employment Hero hasn't been as seamless as we'd like it to be. We'll be reaching out directly to reach a resolution and hope that we can get things back on track. Thank you again, Anna from Employment Hero

February 2020

Milly from Modsel Pty Ltd

Company Size: 11-50 employees

Industry: Mechanical or Industrial Engineering

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

February 2020

The no-brainer HR & Payroll option

Employment Hero is a paperless systems which is great for where our business is heading. It has both a HR and Payroll platform that integrate with each and it quite reasonably priced for the size of our business. For a business that is has never had a great HR system, this ticks all the boxes. Still learning the system being only 6 months in, but keep surprising myself with what I find and can do. I love how it is so modern compared to our old system and what's even better it works with the awards so I sure never to miss a beat with compliance again!

Pros

What I love most about employment hero is the flexibility as the payroll admin to change the platforms to suit our business requirements. The feel and look is modern and both HR & Payroll work together. The most handy point though is the fact it can be set up on the award and another plus is also the paperless HR system which is so more time efficient and has a better track record. And we can't forget the app that work seamlessly with the platforms - this has definitely change my HR role for the better.

Cons

Sometimes it can be hard to navigate, but I can put this down to just still in training. I can obviously reach out to support, but this is only through a ticketing system, which sometimes all you want is to pick up the phone and speak to somebody - maybe there is this option, I am not sure yet. Also the currently there are two apps operating, if this was all on the one app, I wouldn't ever not recommend employment hero - it would be the only HR & Payroll option that's for sure.

Reasons for Switching to Employment Hero

ADP was becoming more and more behind compare to other market options in the fast evolving technology world. We also need a HR platform that integrated with a Payroll platform and ADP seem to be also a very expensive compare to other options.

Response from Employment Hero

Replied February 2020

Hi Milly, Thank you for taking the time to review Employment Hero! We're really excited to see that you've had such an amazing experience with the platform and are reaping all the benefits of streamlined HR and payroll functions. Thank you also for your feedback regarding support. Because there are so many different ways that the platform can be used by so many different and diverse businesses, support can be delayed during busy periods. We're expanding our support team as we speak and implementing new strategies to improve our response times. Thank you again for your review, The Team at Employment Hero

October 2019

Abhi from Omega Services

Company Size: 51-200 employees

Industry: Consumer Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2019

Easy to manage HR & Payroll

We are really happy with overall progress. EH has reduced our payroll process from 8hrs to 2hrs. It has made onboarding a very easy and paperless. Very supporting staff members, quick response to questions and suggest better way of operating.

Pros

1. Ease of onboarding/offboarding employees 2. Digital acknowledgment of documents 3. Checklist 4. Timesheet & Leave request through app and full audit reports

Cons

1. Connection with Payroll portal is still very limited - need improvements in area like excluding Apprentice from payroll tax, applying rule set (setup in Payroll) while onboarding through HR 2. Incident report from App not available 3. Give contractor more visibility on HR 4. Not to do with software but overall training provided wasn't great and no handover document was provided

Reasons for Choosing Employment Hero

1. My past experience with EH 2. Cost vs benefit 3. User-interface is far better than Sage

Reasons for Switching to Employment Hero

1. No HR functionality 2. Manual Timesheet Management 3. Manual Leave Management

Response from Employment Hero

Replied October 2019

Hi Abhi, Thank you for reviewing Employment Hero and taking the time to give us such valuable feedback. It's great to see Employment Hero has had such a positive impact on your HR and payroll processes despite the limitations you've experienced. I've passed your feedback on to our product team. Hopefully we will be able to make these updates in the future. Thank you again, The Employment Hero Team