Fountain Software

Pros

This software allows me to sign up for events with a quick click of the button.

Cons

This software is so easy to use! I don’t have any complaints.

I've used Fountain within our company for processing ten thousands of applicants globally. The customer service has always been excellent and their ability to grow with the needs of their clients is worth mentioning.

Pros

The ability of this company to scale with the wishes of their clients. The features and flexibility you have in the product allow you to scale fast and optimise your flow for different sizes of volume and requirements.

Cons

A great + would be to not restrict applicants to follow the flow linearly but instead being able to switch between stages, even though the stages are not finished yet.

We have used Fountain for 3+ years and have been thrilled with the improvements made over time. The Fountain team seems to truly value the feedback of their clients, and our CSR has been a great partner in ensuring we are taking full advantage of what Fountain can offer in order to meet our unique needs and business objectives.

Pros

Fountain made scaling and managing our applicant funnels possible. Various integrations with 3rd party systems such as document signing, BGC and LMS platforms have been invaluable to manage paperwork and monitor applicant progress through the onboarding process.

Cons

Limited tools/features that allow users to manage multiple funnels simultaneously, ie text/chat feature or opening view. I would also like to see posthire features improve to keep Fountain as an active tool beyond onboarding.

Pros

It is easy to use and is visually laid out so items are easy to find and use.

Cons

Reporting could be more robust - more canned reports on agent performance would be invlauable.

Pros

On-boarding time is very fast and efficient. Super easy to manoeuvre around within the system. Filtering out individuals is so much easier as well.

Cons

If the internal chat system could somehow be integrated with our internal chat system. Would make it easier to flag issues with accounts quicker.

Pros

Simplycity, steps are very simple tu use.

Cons

Mixing pages, somtimes fountain is mixing pages ad jumping from one to another without myself did something.

Pros

Easy of use. Makes working remotely easier and makes you feel more independent

Cons

None. Its really hard to faulty this software!

It's been a great journey working with fountain and the team over the last few years. Overall they have helped us grow our fleet from a few people to hundreds and from one market to four.

Pros

Helps streamline processes, shorten on-boarding time for an employee, makes scaling in new markets easier and is constantly evolving to meet the new demands of our growing business.

Cons

Would love if the chat platform integrated with slack.

Pros

Navigation around the site, the submitting of checks is simple and the response time is quick.

Cons

I found no faults when using fountain to complete background checks.

Pros

I like most the possibility to label each applicant, and manage him at the best for the future needs

Cons

I would like to manage on my own the possibility to add or modify sections

Pros

Fountain is really well set out, its easy to use and navigate. It clearly states each step of the background check and what the individual needs to do next. It is also really easy to search for an individual.

Cons

It should identify duplicate accounts and raise a flag to the operator. This way it would eliminate people paying for background checks multiple times and we could identify the main account quicker

Product team has been very open to our concerns and tries to implement changes as we suggest them to them.

Pros

Good API and ability to programmatically retrieve data and interact with applicants in a workflow. Being able to schedule data exports.

Cons

Special characters in column names when exporting data.

Pros

Easily able to design and manage pipelines + have continued communication with candidates

Cons

More a feature wish - automatically merging duplicate candidates

Pros

Easy for many remote teammates to use together and keep track of high volume of applications. Lots of customization available.

Cons

I wish old process scorecards could be archived without loosing applicant data to clear up drop-down menus.

Pros

We've used Fountain for ~2.5 years and have seen notable changes in the product. There's a ton of customizability and an open API lets us build the perfect system for our processes without much engineering required. Support has been great - both in general response time and willingness to address feature requests.

Cons

Fountain's focus is on functionality and obviously less so in the UI. There's limited design customization which makes it hard to utilize certain features. It serves as a strong backend system, but the applicant portal doesn't exactly meet our needs.

Our company is saving time, money and we are typically first to contact the applicants which gives us a leg up over our competition!

Pros

It makes our delivery driver hiring a breeze! Before we used Fountain it took us almost 4 weeks to get a driver hired and with fountain it now takes us 5 days! The SMS and email automation saves my team a ton of time!

Cons

Sometimes it can be a bit much to navigate around all the feature options, but still worth the effort!