Gopher for Recruiters Software

Their hosted desktop and service is better than any other ATS software we have used. We use it to track all our customers and Business Partners. We can easily reach all our client base in just minutes with the email feature built into this software. We can access our data any where and any time and that comes in handy when we are at major events across America.

Pros

Can be easily customized to fit your needs. Allows customer to control information. Imports our sales directly into the database and creates customer profile without doing any data entry.

Cons

Haven't found any yet.

Biggest problem I have is lack of customization. It has to be customized by Blackdog. My gopher seems to crash on the days I am busy running reports or researching, going back and forth constantly between windows. The Customer Support is awesome and response is timely. They can talk on my level. The Software has all the features we commonly use.

Overall the software is adequate. Some glitches that have not been figured out. Some features lacking but overall tends to do the job.

Pros

Assimilation of resume's. Ability to track activity. Coordination of memos and communication with candidates and clients.

Cons

Difficulty in changing company info. Difficulty in differentiating between individuals with similar or same names.

Heather Clark is the backbone for Gopher Support and always handles issues that come up. Would recommend this company to other companies needing a database provider.

Pros

Easy to work with.

Advice to Others

Good to go.

I think this is a decent product but I don't have much to compare it to. Customer support is always there to help

company - quick to respond and pleasurable
software - easy to navigate and does all I need it to do

I am a customer since 1994. Easy to use; however, lacks the features of some more sophisticated software using social media, etc. I use on desktop and it is a fast and serves my needs. However, the cloud version, based on my position in Florida, slowed me down 75% as the data bumped to several servers around the country first. Cloud version would only be good if response time is not degraded, so be sure to set up a test system before cutover.

Pros

Easy to use, resume capture and downloads are very fast.

Cons

Some limitations in state of the art features. I like to keep things very simple, so this works well for me. Needs better maintenance utilities.

Advice to Others

Clearly define support and training needs with vendor.

As Gopher knows, I have worked with them to customize almost every field to better suite our business needs. I have used other recruiting software's, and although some have nice features, when it comes to matching candidates to our open jobs QUICKLY and recording important candidate/company information, none compare. Another cool thing about Gopher is that almost every field is searchable, which we use all the time. Gopher knows how to keep their best employees, as I can't imagine Sofia or Heather not being there. Those ladies are so knowledgeable and work great together at helping me with projects whenever I need it. They are open on training our team on new features, or even refresher courses when needed. And let's not forget Ken who knows how to get stuff done and quickly. He helped me with a few issues we had that involved our 3rd party IT company who was not very responsive in order to get our Gopher up and running onto our new PC's. Response time to questions or issues is very quick, which is a must. Overall, Gopher has been and is our most valuable business tool.

Pros

-Customizable to your own personal business needs
-Recruiting Software built by Recruiters, for Recruiters - so they understand our daily challenges, and think outside the box on how to solve them to get best function/and less time wasted
-Best software for matching candidates to jobs (creating a pool of best possible)

Cons

-Not a fan of folder 1 and folder 2 - I wish there was just a drop down of candidates/clients that I worked on that day, so I can select who I want to go back and view - quickly. If I click on a profile, and get a call, and by accident click the wrong way, I lose the person I was working on, and it becomes frustrating - as many times I can't recall who it was. I end up finding them, but the drop down with the file name would be cleaner and faster. It really would make life easier.

Advice to Others

Over all, honestly, I am so pleased with Gopher. I can't imagine recruiting without it. To reiterate what I said earlier, Gopher is our most important business tool. That's all there is too it.

Whenever we have a question or concern about Gopher, we are able to reach someone quickly and easily. Heather is very knowledgeable and always knows how to direct us.

I use Gopher all day every day. It almost never crashes or lags, but some of the user interface commands are counter-intuitive and difficult to understand at first. Overall though it does the job quite well, once you get used to the controls.

Recommend Gopher, do your homework and include Gopher as one of your picks before you decide on your CRM.

Gopher is a good ATS tool with good features. Would like to see more modern technology and web based system.

Cons

Installed on a VM. Cannot access anywhere. No mobile application. Cannot text from system. Hard to learn for new users/

The Sofia support is first rate- how do you ever keep her?? :-)
Features and functionality- the 3 is because there are SOOOOOOOOO many that I just cannot learn them all and so I do not get the full benefit of GO4- I would love to talk with a local business owner that uses all of them in their business. I just do NOT understand why it has not done better in the US market, except that it is designed for the 'real' recruiter and todays recruiter is simply lazy, wants easy, pushes quantity not quality and starts a new search every time the same job reopens. DUMB!!! BUT as long as they fall under HR its about numbers not match and HR destroys the point of relationship.. I cannot get a company to look at it and have no idea why. They end up buying something more expensive and less effective.. I suck at selling it and I am sorry for that.

Pros

its instinctual, customizable and has the long term goal of match and stability

Cons

Me- as a user I just cannot remember all the features or in 30 years have ever used all the features..
There is nothing wrog with GO4 but if people do not use it all or use it right, then they simply blame the SW...DUMB

Advice to Others

You already work too hard at it-- if people aren't using it or seeing it for the GREAT SW it is, then their advice is only to make up for their lack of learning or using it. STOP listening to advice until they use it the way its designed..

The search functions on Gopher are poor at best. Not intuitive, not comprehensive. Have you ever downloaded a resume - try it. It takes between 10 and 11 clicks. Customer service is fantastic, Heather is always available and helpful. Top notch person.

Pros

Outlook and Gopher are well allinged

Cons

See the notes before

Gopher has worked out very well for all of our recruiting needs. Their customer service has been patient and are great to work with!

Pros

The functionality of the program and how it fills our database needs as a company.

Advice to Others

Gopher support staff is willing and able to help with any thoughts or issues I have with the software.

1 person practice. I like how the software is local. I use office 365 and almost every time there are updates, I have to call the support. I am on the support plan and they are super helpful. You can search the resumes for anything that you can think of. I am not changing.

Pros

Local not web based.

Cons

when MS has updates. The software sometimes needs to be changed.

We started our agency 14 years ago and needed a good database for our needs. We did the trial with many different products and Blackdog/Gopher won and we have been happy ever since. I can not say one bad thing about this product. Its easy to learn and use, keeps track of everything from the initial phone call to the placement. I would recommend this product to any recruiter. Best of all, the people at Blackdog are so nice and on top of any issue you may have. Thumbs way up!!!!!!!!!!!!

Great tool used primarily by my area for managing interim leaders and updating communication and using a central area to share communication related to projects

I find Gopher easy to tool around. Great for submitting and keeping track of candidates. The help portal is excellent, as well as the customer support.

Pros

It never crashes - can be accessed on my phone from the digital desktop anywhere.

Cons

Difficulty of importing resumes which are in a PDF format.

Advice to Others

Not really

I have nothing but good things with regard to Gopher-- Very easy to use and Customer support is/has been fantastic--