What is info:HR?

info:HR is a human resources (HR) solution that offers workforce automation, attendance, employee self-service, payroll and reporting. The system helps organizations manage HR operations, organize learning programs and manage benefits. The solution is suitable for sectors such as manufacturing, nonprofit, government and health care.

info:HR’s workflow automation module enables HR managers to streamline processes and remove manual overheads. Further, it enables HR teams to review employees’ compensation and benefits and create customized employee checklists.

Its compensation and benefits module helps HR professionals manage payroll and track employee costs. It also includes a mass update feature that sends automated alerts to employees. The...


Read More

Supported Operating System(s):

Web browser (OS agnostic), Windows 10

35 Reviews of info:HR

Average User Ratings

Overall

4.06 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(10)

10

4 stars

(18)

18

3 stars

(6)

6

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 35 results

October 2017

Kimberley from Grand Bend Area Community Health Centre

Verified Reviewer

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

3.0

October 2017

Excellent software, tech support and client support. Great training.

Pros

Cost-effective for not-for-profit organizations; easy to use; tech and training support are excellent

Cons

Always have to log out and log back in to change from module to module (i.e staff have to log in to ESS to enter time off requests then log out of ESS and log in to Timesheet module to process timesheets) No option to set up employees on teams with the ability to view a team calendar that shows time off requests submitted, in progress and approved - this feature would make vacation and other time off planning much easier for departments.

Response from HR Systems Strategies

Replied February 2018

Thanks for your review. We are looking into the feasibility of combining all navigation options under a single login to avoid what you describe. It won't make it into the next release, but maybe later in '18. There is a good workaround for the team calendar situation you mention - we'll contact you to discuss it further.

October 2017

Katelyn from North Lambton Community Health Centre

Verified Reviewer

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2017

Excellent support and good working product.

For what it is - a complex employee database - it does an excellent job for us without a lot of expensive froo-froo. It has a basic look to it but that doesn't hinder its usefulness or logical flow of modules. I am always learning new features to use and trying to implement what I can to make our lives easier. I like that they are open to suggestions when we have them and are always progressing.

Pros

I like the logical flow of the software when using it. It just makes sense to me and this helps a lot for every day use. I also like that updates are ongoing and they are constantly looking for and making improvements.

Cons

There are many features that we don't use... there are a couple things that I still haven't quite mastered yet but that will come with time. Sometimes we run into problems when we are trying to make the software work for our unique workplace. However, we always get excellent help figuring out a solution (if available).

Response from HR Systems Strategies

Replied January 2018

Thanks for reviewing. There will be a new version of the software out in early '18 with a number of new functions - there's an article about that in the December '17 newsletter.

October 2017

Helen from Mid-Main CHC

Verified Reviewer

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

3.0

Functionality

3.0

October 2017

After comprehensive training, we are independently using software with occasional help.

Ability to pull reports Ability to keep our HR information electronically Ability to look at our organization's HR in a systematic way Ability to complete and approve of electronic timesheets

Pros

I like that it gives us an organizational snapshot of our HR, and that we can print reports when we need them. There are other capabilities that this software allows us to perform, such as electronic timesheets. This way, we can keep all of our attendance records in one place and cull reports if needed, on what would have been an impossible task.

Cons

Unfortunately, after getting this software and our comprehensive training sessions, for the most part, we are left to navigate the murky waters of updates and errors on our own. There are times wherein a call to support would lead to a roundabout of being pass around from support person to support person, but then there are times when we would get pretty direct help as well, so the customer support is a hit or miss. Usually the misses involve more IT-related issues. I wish there were more notifications about new features and how to use them instead of relying the customer to read the update documentation (which we have to find ourselves, I guess)? Furthermore, because the headquarters is in Toronto, we can't get support after 3PM or so, even though we may have problems later than that. That is quite frustrating. The software is also not very intuitive at times. The language used to describe things can be confusing, and on the web version, you have to sign out to use each module. I wish there was a way you could just navigate from one module to another.

Response from HR Systems Strategies

Replied February 2018

Thanks for your review. When you call in to our support line you are connected with someone who is well-versed in the functioning of info:HR. If the discussion leads to a more technical topic (e.g. some issue with the operation of the system or its interaction with your IT environment), then you'll typically get transferred to our 2nd-level support group, who have a more technical background. So, you may end up dealing with more than one person, depending on the question you have. If you log in to the client page of our web site you'll find a Current Release document, which details the changes of the most recent release. We also hold a free "new features" webinar shortly after each new release, which all clients are welcome to attend.

October 2017

Sandra from Listowel Technology Inc

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

October 2017

We have been using Info:HR for over 12 years. It does everything we need it to do and is easy to use

Pros

Everything I need in an HRIS system. Easy to use. Excellent attendance management features, allows you to create accurate accruals. Excellent support from service representative. Walked me through my year end to ensure all accruals were zeroed out and new ones created properly and accurately

Cons

Can't create your own reports. The continuing education section can be improved. Our reports are very messy and hard to pull up accurate information due to way too many options. Probably our fault, as each user enters information differently. CSV reports aren't always very clean.

Response from HR Systems Strategies

Replied January 2018

Thanks for your comments. If you log in to the client section of our web site, you can download the data dictionary and then, with the help of your IT group, you can create your own reports by extracting data directly from the info:HR database. Most clients feel our continuing education section is one of our strongest; we'll contact you separately to discuss the functionality you're looking for.

October 2017

Heather from County of Elgin

Verified Reviewer

Company Size: 201-500 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2017

I use this system every day & it is easy to use. It is also easy to explain to other how to use it

Human Resources & Managers in other sites have access to the same information in one location. Easy to use and find information.

Pros

The things I like most about this software are that it is: easy to use, understand, show people how to use, and import documents. The import documents feature eliminated managers in other site from keeping duplicate paper copies.

Cons

The Employee Demographic screen is not split into tabs (Personal, Organizational, Misc.). I wish all of this information was on one screen but understand why you could have made this change.

Response from HR Systems Strategies

Replied January 2018

Thanks for posting. We used to display all the demographic information on one screen, but it just became too cluttered, so we felt it would be much more readable if we split it across three tabs.