Justworks PEO Software

4.67 / 5 (55) FrontRunnersĀ®

Our advisors have recommended this product 10 times in the last 30 days

About Justworks PEO


Justworks PEO is a human resources solution for small and mid-sized companies in industries including accounting, advertising, non-profit, banking, consulting, telecommunications and more.

Core features offered within Justworks PEO include personnel tracking (core HR), payroll, benefits administration, and on-boarding. Through partnering directly with aetna and MetLife, Justworks offers benefits package options for users, and employees can make their benefits selections online without the need for any paperwork. Additional features of the software include vendor payments, tax document filing, Zero and Quickbooks integrations, time-off management, and an employee dashboard. The employee dashboard feature offers employees the capability to request time off, enroll in benefits packages, review payments and pay stubs, and access the company calendar. As a PEO, Justworks manages all compliance and tax filing procedures.

Justworks PEO is offered to companies throughout the United States as a web-based solution, and is both Mac and iPad compatible



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Supported Operating System(s):

Windows 7, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

55 Reviews of Justworks PEO

Average User Ratings

Overall

4.67 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(46)

4 stars

(6)

3 stars

(0)

2 stars

(0)

1 stars

(3)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 55 reviews

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May 2018

Jessica from FanHero

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

I use JustWorks everyday to keep track of all my HR needs. From payroll to 401K and tracking PTO.

Pros

I love the ease of JustWorks platform. We used another PEO before switching to JustWorks and all reporting and features were third party integrations that never worked. JustWorks is a one stop shop and has updated access to anything and everything you may need. Their on-boarding process is detailed and customer focused and they even answered questions from my team about insurance concerns. They walked me through the transition step by step and were available immediately to answer any questions I had. I could go on for days about how much easier JustWorks has made my job!

Cons

Because JustWorks is so new, there are a few reports that they haven't implemented yet. We have a PTO accrual system that rolls over every year but maxes out at 96 hours (this changes based on goals) and JustWorks has no way to track this. Once a day is used, it can be recouped by working another month, encouraging employees to take time off. It's been difficult for me to try and track this and when asked about it, JustWorks said it's not something they have developed yet.

July 2019

Alisha from Emerge America

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2019

JustWorks has been a lifesaver for our rapidly growing organization!

They have been an incredible partner. Great customer service and tools that help their clients reach new heights.

Pros

We love the easy functionality of the website. The time tracking and time off features have been great in implementing consistent policies. We employ people in multiple states so the work they do to manage the unemployment accounts in each stateā€™s has really been the backbone that has allowed our rapid growth.

Cons

No real complaints. I wish there was an app to use on my phone but understand the security concerns with that. I also wish is auto generated PTO balances and paid employees out automatically when they are terminated in the system.

October 2018

Anna Ruth from ARPR

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Switched from Trinet, and never looking back

Overall, it's benefitted employee engagement, increased efficiency and decreased costs. Basically, Justworks does what every HR software vendor claims to do, but very very few ever achieve.

Pros

The software UI/UX is lightyears ahead of stodgy, archaic software like Trinet. It's also modern and sleek, which makes my employees just feel good and more confident in using the system. It's so much easier to navigate and offers valuable, yet simple, features that amazingly - clunky systems like Trinet can't manage to code into their dashboards. For example, Justworks lets us direct deposit pay to contractors via the software (with Trinet we had to use a separate processing system like PayPal to pay contractors). It also includes a cool company calendar that employees can login to view upcoming holidays, paydays, etc. Finally, it makes requesting PTO seamless and actually fun for the end user. On top of it all - Justworks offers us cheaper insurance plans (which benefit's my team's pocket books) and is a fraction of the overall monthly fee.

Cons

It's really hard for me to find a con. The only one I can say is that they don't offer white-glove, concierge services to answer more "complex" HR questions. I've heard Justworks might be adding a professional services team to resolve this.

December 2016

Brianna from LoftOpera

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2016

Justworks Gives Me LIFE

I've used Justworks for a little over a year now and I adore it. They are always super helpful over the phone and email. I send them as many referrals as I can! I love that I can manage tons of contractors and schedule payments very easily. Their profiles make it easy for my employees to manage their settings and keep up to date with payments.

Pros

Very beautiful, easy to use, serves the purpose very clearly. I love that it was very quick to learn and keeps getting better. If I ever have questions about insurance my account rep is amazingly quick to respond and always helpful.

Cons

There isn't anything bad I can say!

December 2018

K.L. from Cloudcherry

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

fabulous payroll software

yes Justworks is one of the best payroll/HR tool for US companies of all sizes. without a doubt you will be amazed by the experience and the service they offer.

Pros

we moved our payroll software from a old vendor to Justworks 7 months back. trust that was the best decision we could have taken. Right from the day one of transition we experienced fabulous customer service. the software itself was pretty easy to use both for the Admin and the employee. their Customer success ensure everything is smooth for you in the early days. their 24/7 Customer services is great place to get issues addressed. any company with as low as 2 employees can avail their service. they treat every customer the same way.

Cons

they do not have a mobile app for employees to access the paystubs and others stuff. that is a drawback.

July 2019

Neil from DemystData

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2019

One Stop Shop

Aside from my suggestion above, the overall experience is excellent.

Pros

I can do most of what I need with or employees on the platform...one of my favorite aspects of JW is the ease of onboarding new hires; from signup to payrolling and I9, it's 100% goof-proof!

Cons

It would be great if there was a Human Capital Management piece. We currently use PeopleGoal for performance reviews and feedback. If we were able to manage this process in JW, it would save lots of time and resources.

December 2018

Ari from Young Judaea

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Customer support

3.0

Functionality

5.0

December 2018

Helps small business!

Pros

Justworks is easy to use with its online platform and makes it easy for me to get all the information I need in the HR realm.

Cons

The customer service was very bad at first and caused me some big issues but they have slowly improved. They can get better but they have improved

September 2018

Lauren from The Sill

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

Absolutely love Justworks

Justworks has saved us from an incredibly outdated software which is an absolute behemoth and hard to use. Justworks makes me more efficient, reduces questions from employees and makes me feel confident that if I don't have the answer they definitely will. I would highly recommend making the switch.

Pros

Justworks is amazing. We have been onboarding them as we transition from TriNet and I could not be happier. They have answered every question--whether big or small. They have an amazing support team. I also was able to talk to someone from their HR support team, and they are super knowledgeable but also very nice and engaging without being dry. I feel like I am in great hands as we make this switch. The UI is also excellent and employees love how easy it is to use.

Cons

There are some minor glitches here and there that I will notice (i.e. display issues etc.), but the minute I tell them they get it fixed by EOD. I appreciate the swiftness in which they deal with problems.

July 2019

Libia from NanoMedical Systems Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Best PEO company ever!!

Always great and rapid customer service

Pros

It is very practical and easy to be used

Cons

Reports are getting complex and hard to choice what you really need

November 2018

Gavriella from Margaux

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

November 2018

Provides the HR our small company needs

I love using Justworks to stay on top of days off, company scheduling, and personal documents. I feel comfortable knowing everything is in one place and keeping it all paperless.

Pros

Justworks has a great UX and is easy for our team members to use to navigate the company policy and structure, which isn't always obvious given our small and informal team.

Cons

Not much, but I find that the "time off" page can be a bit clunky/ doesn't have the smoothest navigation.

October 2018

Anatoly from Carevoyance

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

October 2018

Justworks is a great HR Suite -- but make sure to watch the invoices!

We've had mostly positive experiences w/ Justworks, except for when we had issues w/ our benefits, at which point it became difficult to get to the root cause of the issue.

Pros

Justworks makes it super-easy to manage HR, payments to contractors, payroll and benefits. We use it to pay all of our vendors and Justworks handles all the IRS reporting for us.

Cons

It was tough to figure out some issues w/ our benefits and we went back and forth for a few weeks working on it w/ Justworks. It seems like they were just getting familiar w/ benefits themselves, so we were both climbing the learning curve.

May 2019

Jan Michael from COMPAREX

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money