It is a great software with a great amount of functionalities, but lacks ease of use.

Pros

It has a lot of options and customization tools, it can let you pull all sort of reports with all the employees in the system, also allows to create notifications and reminders for individual employees as well as for group of employees. The reports are customizable and allows to create the different roles to match every need.

Cons

The software lacks depth sometimes needed for approaching specific reports, even thought it has a great variety of customization options some of the lack ability to modified to fit specific needs . Some reports have to be pulled with trial and error since its not clear with the option what results you will be getting. The learning curve is too steep.

Implementation

Overall the experience has been positive. We did not have a time and attendance system before, so this is a major upgrade. Unfortunately, balls have been dropped between sales and implementation. Many of the promises during sales did not pan out as we had hopped during implementation. Additionally, implementation has been rocky. We have had a difficult experience with our project manager as far as keeping us on time and on track. Multiple specialists (ATK, Workforce Central, Interface) have joined the team and every time we start from the beginning explaining our needs and our set-up. This was repetitive and time consuming. In all honestly, it was deflating to our team. Nonetheless, we remain positive about our approach and implementation and look forward to starting up with a beta group soon.

Pros

I like that the software is versatile. The building blocks set up allows for a lot of customization. It also is able to comply with the many time and attendance laws - which is a plus since we are a global firm. I like that the software is also flexible in how the end user experiences it. I also love the automated notifications.

Cons

We are implementing and needed some functionality - reminders to take a lunch break and not allowing non-exempt employees to approve their time with missing punches. In order to accomplish this we needed ATK. We hate how ATK functionality is not incorporated with the actual product itself. I understand that it was separately engineered, but we are having to compromise our needs in order to get the system to work the way we want it. Additionally, while the customization is great, the set-up is not easy or user friendly. Set up is not intuitive and often convoluted.

Utilizing Kronos WFC for Time Management, system of record.

Works great as our system of record for employee time and attendance, will be beneficial with employee self-services and we enjoy the reporting features for administrators.

Pros

Kronos is a very reliable, versatile, and customizable solution for Time and Attendance with lots of features for reporting, interfacing with other applications, Employee self-service and automation, and interfacing with Payroll processing applications.

Cons

Cost is always in issue in our industry, however Kronos does save us with it automation and ease of use. also the firmware updates that used to be free for the devices are now at a cost. Seems to me that Kronos should provide those free especially if they are fixing bugs or know issues with their software / hardware.

Timekeeping and HCM with great support.

Overall our company is satisfied with Kronos. Employees always complain about how the interface is non-intuitive. Would love to have easy to use mobile apps.

Pros

Very feature rich. Great customer support. Interfacing with other systems is very good. Good documentation on community site.

Cons

Not intutive. Canned reports are not good enough. Mobile apps suck.

This software needs some work

We do all of our timekeeping with the software and for that it has been working ok. Overall experience has been less than satisfactory, especially with upgrading from v7 to v8. We were quoted 20-30 hours to do a custom report that I finally decided to do myself and was able to do it in a couple of hours. There has been turnover with our contacts at Kronos and we've been kind of left up in the air without a rep on the Kronos side to help us resolve issues.

Pros

Timekeeping is pretty easy with this software. Support has been helpful in resolving configuration issues, which is good since the configuration process isn't easy.

Cons

This software is overly complicated to configure and customize. Some basic reporting is not included such as being able to report on the number of days employees have worked - something that any business who hires part time workers would need. The software is NOT accessible for visually impaired even though they claim it is using the mobile solution, but for real world users that is not a practical solution. It does not work with screen readers. We were using v7 and had been told that v8 would be accessible, which is why we did the upgrade only to find it did not resolve the accessibility issue. Upgrade process was not smooth at all and took way too long even though we were working with the Kronos team for the upgrade. Flash has still not been completely removed. Built in reports can be VERY slow to run, even though the same report done via SQL is very quick. Running certain large reports has actually crashed the system and the server had to be restarted. We only have about 1600 employees, so that shouldn't be a problem, but it is.