Kronos Workforce Central Software

3.94 / 5 (273)

About Kronos Workforce Central


Kronos Workforce Central is a set of human resource and workforce management applications including Kronos HRMS, payroll, time and attendance, absence management, scheduling and more. The Workforce Central suite of tools has been created specifically for industries to help manage the workforce on a cloud platform that is scalable, secure and mobile.

Workforce Central is an automated solution that enables organizations to manage schedules, track time and attendance, manage attendance and leave policies and measure productivity. Additional features give managers insight into labor demands, worker availability and scheduling across the organization. The user interface includes one-click access to frequently used features and a customizable employee self-service portal. Suite-wide reporting and analytics provide managers with visibility into standardized data via alerts and dashboards.



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Supported Operating System(s):

Windows 7, Windows XP, Web browser (OS agnostic), Windows 8

273 Reviews of Kronos Workforce Central

Average User Ratings

Overall

3.94 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(85)

4 stars

(115)

3 stars

(46)

2 stars

(18)

1 stars

(9)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 273 reviews

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January 2018

Michael from Lake Michigan Credit Union

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

2.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

January 2018

Overall, a good system, but could improve.

Pros

What I like most about Kronos is it's reporting features within the system. Working in our HR department, we are often times asked to create very specific reports for our leadership team and Kronos allows us to get very detailed with the information we need to generate reports on in the system. Another feature I really enjoy is the timekeeping side of the system. Employees always share with us how simple the process is to record their time, which is nice when you have a large amount of employees to keep track of their time.

Cons

What I like least about the system is that it is often very difficult to understand how a change in one area of the system will have an effect on other areas of the system because their is so much information being stored in so many different ways within the platform. Something as simple as a date change in Kronos can effect so many other areas that you don't realize until you stumble across a problem later down the road. It would be nice to see Kronos make the system more user friendly for those not as ingrained in the system.

Response from Amy

Replied January 2018

Hello Michael, Thank you for reviewing Kronos! We are happy to hear that you are able to create the reports that are needed for your organization! If I can help you to become more familiar with the system, please do not hesitate to contact me, amy.fafard@kronos.com. There are also some excellent training resources available on the Kronos Community. Thanks again, Amy

September 2017

John from Daedalus Books

Company Size: 51-200 employees

Review Source


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

September 2017

It's ok

Kronos Workforce Central is probably best suited to a large, multi-location corporation. If you are a small business with, say, under 100 employees, it is probably overkill.

Pros

The system is very flexible. It's underlying database is SQL-based, which means it will run on many database platforms, and be accessible to your database administrators and analysts. The timeclocks are very reliable.

Cons

The version 6 user interface is awkward, and because it is written in java, it can require some degree of configuration management of your desktop browsers. With flexibility comes the need for a lot of customization of your timekeeping rules. While it is SQL based, you'll have to invest a lot of time in understanding the table structure if you want to generate reports that Workforce Central can't do. Cost of product is very expensive, as licenses are required for managers, users (if, say, you want your employees to be able to view their own data). Upgrading to new versions is challenging and requires purchasing new licenses.

Response from Sharon

Replied September 2017

Hi John – Thank you for taking the time to review Workforce Central. It’s great to hear that you find the software flexible, but I’m sorry that you find version 6 awkward especially when trying to create customizations. If you’d like to discuss any additional thoughts on ways we can improve the software, or if there is anything we could do to assist, please reach out to me at Sharon.long@kronos.com. Thank you, Sharon

March 2017

Tom from Calgary Co-op

Company Size: 1,001-5,000 employees


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

March 2017

Configuration Vs Custumization

Kronos WFC continues to listen to the users to develop new and innovative ways to look after business operations. It's the working relationship with their customers that puts Kronos at the head of the pack.

Pros

Configuration vs. Customization. Kronos WFC allows you to configure the system to meet the needs of your business, which allows a large range of options to the company. Customization usually requires a custom build that is not part of the product and can cause issues down the road when changing your business needs or applying an upgrade to the system. Kronos allow the user to learn the system set up and configure the system to meet their needs. This translates to a scaleable software that can easily adjust to changes in your business. Kronos is also a very easy system to learn and manage, both from a user perspective as well as a system support side. The features of the software allow businesses to change on the fly without disruption to business.

Cons

From a cost point, Kronos WFC is a big investment and can sometimes be a challenge to show ROI. As a standalone product the ROI is real and significant, however adding licences for each additional suite product can add up.

October 2017

Juan from Hostmark Hospitality

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

October 2017

Out of the box, Kronos Workforce Central works just right for our organization!

So far, so good is my experience with Kronos. I enjoy learning new things all the time and I have only the utmost respect for those technicians that, given the right feedback on what we need, they seem to know exactly how to help each and every time.

Pros

I believe the entire suite is satisfactory. Our employees use the Kronos clocks to log their time and enter PTO requests. Managers get the request and approve them as they see fit. KWC has tons of reporting options, lots of ways to view data. And by tons of reports I mean an overwhelming amount that would be great for analysts to use as needed for managerial decision. As an admin I can assign different reporting and security choices to user as needed for the individual to perform their work. A huge plus: their technical support staff always happens to be

Response from Amy

Replied November 2017

Thank you for your review of Workforce Central. We are glad to hear that your company is benefiting from the reporting and that you are receiving excellent service from our support team! As you continue to become familiar with the product, please keep in mind Kronos Community is a great resource too.

December 2017

Brian from Mercy Health

Company Size: 10,000+ employees

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

2.0

Functionality

4.0

December 2017

Especially useful for health system payroll management. Convenient for managers and employees to enter, check, and direct hours and PTO.

Overall, the simplicity and accuracy of the product, in addition with its ability to integrate with various clock systems -- whether managing hourly or salaried clinical or professional staff -- are well worth the added complexity of a catchall system.

Pros

Very helpful for managers who have both hourly and salaried direct reports, especially in healthcare professions where clinical and business side employees are managed very differently. Employees love the simplicity, and as a manager, it is very convenient for keeping track of time for hourly and salaried clinical and non-clinical staff alike.

Cons

It is a little complex occasionally. Although the ability to manage several types of employees in one place is convenient, it also means that there is a lot of information that does not apply to each individual. It's a necessary tradeoff for the convenience factor that is nevertheless irritating at times, especially to the individual employees who see no added value.

August 2017

Sue from Heywood Hospital

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

Awesome Software and Support

Awesome system and I would recommend to others.

Pros

WFC is very user friendly. If I do have an issue that comes up their support team is awesome to deal with. They do not just fix the issue, they explain how the issue may have come about and why they are recommending this fix. Everything is much easier in the Cloud and I like the on line ability to open and view my cases.

Cons

I have spoken to many payroll users at conferences and one drawback is the fact that users are not mandated to enter in Comments and/or Notes in Kronos. this would help tremendously.

Response from Amy

Replied September 2017

Hi Sue, Thank you for sharing your review! We are excited to hear that you are finding Workforce Central easy to use and that our award winning Support team has been helpful! We also appreciate your feedback regarding payroll functionality and will pass that along to our product team. Please know that you can also leave product suggestions in the Ideas section of the Kronos Community! We appreciate your praise and your business. Thanks again, Amy Fafard

April 2019

Jeremy from STERIS

Company Size: 5,001-10,000 employees

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

April 2019

Kronos Workforce Central review

We were using multiple software such as Syteline, Ceridian, and a home grown accrual system that was interfacing with each other. After a large acquisition, we invested into one system to do everything and cut out the interfaces that were causing issues. It ended up being an easy integration working with the Kronos support team and we haven't looked back since. Overall, I would recommend this product to anyone. Currently looking at upgrading to Kronos Dimensions!

Pros

The product is very robust and meets the needs of both large and small organizations. I found that Kronos meets all of my Company's needs for accruals, job costing (clocking in/out of jobs), and time keeping. However, there were additional modules and licenses that needed to be purchased for each the needs I just mentioned. We are VERY happy with the support we receive. I never have to wait to get an answer from the support team and have had nothing but good experiences..

Overall, an excellent product and great company.

Cons

I did not like the fact that there are separate modules, licenses, and maintenance costs but you get what you pay for.

August 2017

Karen from Bothwell Regional Health Center

Company Size: 501-1,000 employees

Review Source


Ease-of-use

3.0

Value for money

2.0

Customer support

3.0

Functionality

3.0

August 2017

upgrade to 8.0 was a big disappointment as many of the available tabs and views that we had before are no longer working

Pros

Easier than figuring time cards by hand! The system can be configured to pay different shift differentials to different sets of employees.

Cons

I lost the historical view and abilities that I had before. I lost a way to delete a moved amount. I lost the moved amounts tab that only appears when a move is made. I now have a much longer scroll to view just 1 time card since it only show 2 punches per line. I lost the approval tab that shows what manager approved the time card.

Response from Sharon

Replied August 2017

Hi Karen, Thank you for sharing your experience with Workforce Central. I’m sorry to hear that you are disappointed and that you lost many of the capabilities you had when you upgraded to version 8. If you’d like to discuss in more detail, I’d love to learn more and find a way we can help. Please feel free to reach out to me at Sharon.long@kronos.com Thank you, Sharon

April 2017

Janet from Annin Flagmakers

Company Size: 5,001-10,000 employees


Ease-of-use

3.0

Customer support

3.0

Functionality

3.0

April 2017

Could be better.

I would be unlikely to recommend this product due to the unfavorable experiences we had during implementation and recent upgrade to version 8. I find it difficult to find information on the community site and do not care for the new format. I think support needs to work just a little bit harder to get it right.

Pros

It has a lot of potential to be a great system. It's relatively easy to use. More than one person at a time can work on the same page.

Cons

It doesn't live up to its potential. Although it claims to be, it's not a fully integrated system. It is not consistent in the functionality.

Response from Sharon

Replied May 2017

Hi Janet, I apologize for your difficult experience with Kronos, this is not what we want for our customers. I would like to encourage you to reach out to me directly at Sharon.Long@kronos.com so I can learn more about your implementation and upgrade experience and see what we can do to help. Thank you, Sharon

March 2017

Erin from HyLife Foods LP

Company Size: 1,001-5,000 employees


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality