PeopleHR Software

4.39 / 5 (320) FrontRunners®

About PeopleHR


Designed for small to mid-sized businesses, PeopleHR provides a platform for all key HR functions, including applicant tracking, personnel tracking, performance review, and more. The system includes an employee-tracking database, that allows users to create new employee records, fill in key contact information, and store documents. PeopleHR includes unlimited document storage, so users can attach as much paperwork as necessary to each employee profile.

Within the applicant tracking module of PeopleHR, users can create new job offerings, as well as build out a custom career page that matches the branding of a company’s site. Each job posting can be completely customized. Once a candidate applies, they’re added to the recruitment pipeline, and recruiters can view all candidate information.

Within the performance module, employees can request 360-degree reviews for receiving feedback from peers. Managers can set goals for employees, and track their progress in real time. The web-based solution can also be accessed from anywhere at anytime.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

320 Reviews of PeopleHR

Average User Ratings

Overall

4.39 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(148)

4 stars

(146)

3 stars

(22)

2 stars

(3)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 320 reviews

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September 2018

Iain from Mirus IT solutions

Company Size: 51-200 employees

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

September 2018

A good HR system with great potential

Although I've listed more Cons than Pros the system is good and I'm enjoying using it, but its by no means perfect. As long as you go into the PeopleHR experience with your eyes open and a realistic expectations you will find the system easy to use functional and it will add value to your business. None off my Cons are show stoppers they are more annoying than anything, but loads of annoying niggles can add up. Having used many HR systems over the years they all have quirks and limitations, PeopleHR are very proactive and I'm sure these will all be addressed in the future

Pros

The People HR platform is a easy to use and relativity simple HR platform that gives small / medium sized businesses a flexible HR solution. We've been able to get up and running in a few weeks with little intervention from the People team, which is a testament to the usability of the system. Out of the 11 platforms we looked at People gave us the best value and of offered the widest amount of functionality. The system is constantly being developed with new functions and features being added on a regular basis, due to the modular nature of the system you can cherry pick the parts of the system you need to use helping with the deployment process.

The ability to create custom forms (though the logbook) adds a unique level of on the fly customization which lets you capture additional data removing the use of third party tools.

There is a decent amount of supporting documentation (written & video content) which makes getting going really easy.

The reporting out of the system is also really solid and very flexible.

You can load your own data !!! (this is a great feature)

Cons

The custom logbook forms are good but are also very limited, and working with them can be frustrating . It can take some very creative thinking to get them to behave in the way you want, this can be very frustrating. (this feature has so much potential and more development would greatly enhance the functionality and impact the system has)

The ripple workflow engine is very "unique" and does require a solid understanding of the system to make best use of it. There isn't a "test now" button which means when you build a workflow, you have to sit about waiting to see if its worked which is time consuming and a little frustrating.

The guys on he support desk are really knowledgeable, although it can take along time to get the right answer out of them. They are prone to making assumptions about your request with out fully understanding your requirements, and you end up going round the houses.

There isn't a customer roadmap showing platform development, understanding whats being worked on would be really useful.

Training matrix offers little functionality and currently isn't very usable

After a few weeks of use you start to notice there are lot of unnecessary clicks when navigating the system, e.g. to jump between employee records takes 4/5 clicks, when making a single change across multiple records this can become very annoying.

There are parts of the system where you assume you will be able to click on something e.g. when looking at a line manager you can see all their direct reports listed, but you cant click on them to view their profile. Cant click on employee profiles from the org chart

To assign an employee goals they have to have an active performance review

You cant have goals linked / team goals

If you want to add the same goals across team you have to copy and paste each goal to every individual team member

The performance review isn't "smart" there is no ability to add weighted questions.

You cant have an employee involved in more than one performance review at a time.

No ability to plot your staff into a 9 box talent matrix using the outcome from the performance review (having to do this off system using a separate tool)

The implementation process is a little vague, with little project management from their side. e.g. handing over data to be uploaded and not being told when this will happen.

Our system training is being delivered after having the system for 2 months, we could be using elements of the system completely wrong and wouldn't know.

When uploading data into the system, the data was "adjusted" by the system during the upload process which caused a random (/nr) command to be added to all our employee addresses, I still haven't had a response as to what happened. This means i have to go through 110 employees and remove this manually....





May 2018

Rebecca from forpeople

Company Size: 51-200 employees

Review Source


Ease-of-use

4.0

Customer support

3.0

Functionality

3.0

May 2018

PeopleHR Review

Pros

- Good UX
- Link from recruitment to staff
- Ability to include a multitude of HR functions on Logbook - i.e. 360 reviews

Cons

Areas for development:
• With GDPR coming in, it would be extremely useful for PeopleHR to have retention dates on documents (this would show under the GDPR when we were required to dispose of the data)
• A automated chase for feedback. For example, if we could input the date of an event (i.e. appraisal) onto the individuals calendar, we could then set up automatic chases at specific time periods before the event.
• A look into how training can be better incorporated into the system
• Option for admin to see all employees calendars at once (similar to google calendars)
• A greater focus of customer service via phone – Online chats are good but email is time consuming. It is also helpful for the PeopleHR IT support for them and the company to be able to share screen to resolve problems
• Remove gender option. There is currently only a binary option for gender. Although we can add more through logbook, those who are already classified as male or female cannot be unticked.
• For admin to be able to view 2+ profiles simultaneously
• When refreshing the employee page, for it to not return to the alphabetically ordered current staff view but where you left of. Or, an option to choose in settings
• We have added our appraisal system via logbook. Our appraisals require individuals to refer back to a word/pdf doc. It would be great for our team to be able to access these documents through logbook when completing the appraisal.
• Statistics - feedback is a fundamental part of our business and the ability to analyse, for example, who has completed feedback over a time period would be extremely valuable
• For certain information to delete automatically on the day after an employees leave date. For example, work email.
• For salary updates to automatically calculate the salary per year based on the hours worked for part time staff
• To notify or automatically delete doubles in the ATS section

March 2018

Adam from Minstead Trust

Company Size: 51-200 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2018

Intuitive, clean and simple

For SMEs who have the infrastructure to run a cloud-based system, it is great value and is deceptively powerful. Like all subscription based products, it is constantly evolving and growing and they are very willing to listen to feedback and feature requests. Customer service is friendly, effective and second to none. It is much cheaper than competitors that don't offer a great deal more in functionality and if you are shifting from paper and Excel spreadsheets, you won't to be sorry you made the move.

Pros

It is easy to use even for non-technical staff, so it is relatively easy to implement even with a workforce that has predominantly not grown up in the digital age.
It is simple yet sufficiently customizable to enable it to be shaped to many if not all of the idiosyncrasies of your own organisation.
It is modular, so you can take (and pay for) only as much functionality as us useful to you or that your organisation can cope with.
The customer service is excellent. Queries are dealt with quickly and satisfactorily, which is important with an evolving product like this which is constantly in improving development.

Cons

There are times when I've felt I'd like a tiny bit more ability to alter things or building upon them. An example is the 'return to work' functionality, in which I would like the ability to add a few more questions or to alter the tone of the existing questions. There are ways to work around this but I'd like to be able to do it within the native functionality of that area of the software. But as I say, if I feel that strongly about this there are workarounds available so this is more about the ability to tweak to the nth degree of personal Al taste, and of course they have to stop someone...but the ability to add custom fields to any area of the programme (or even just to forms that already exist) would be a big plus in my view.

December 2018

Louis from LionRT

Company Size: 11-50 employees

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

December 2018

The good people at PeopleHR have created a feature rich and versatile Human Resources Software Suite .

We are extremely happy with People HR 's feature rich software and easy to understand , intuitive implementation . From stem to stern this amazing software offers summary integration of so many formally disparate Human Resource functions . We highly recommend it's use.

Pros

From an introductory and initial stand point , we most loved the ability to effectively group and to communicate directly with top and the most competitive candidates for open positions at our company . The ATS tracking system from People HR makes this tasks quite manageable. The ATS feature has streamlined and consolidated our approach to posting new information on available positions and allows consistent and effective collection of all information relative to the hiring and vetting process. This is an absolute advantage our team is delighted to have. We also loved the attention to detail included in the software package such as the inclusion of customized signatures which can be formatted and included in all forms of email communication with prospective candidates.
Finally People HR's "A C A" tracking further allows us to keep track with regulatory and compliance requirements grouped by employee as legal changes present themselves. This features keeps us as agile as we need . Finally the inclusion of a mobile app makes a fine support tool for maximum portability.

Cons

We did find that our experience with customer service during the initial installation stages was not as reactive as we would like , but this is easily
navigated through the use online tutorials and plentiful support groups to answer fundamental questions and install issues.

September 2017

Rebecca from Instant On IT

Company Size: 11-50 employees

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2017

Excellent customer service and a great system

Thanks again for all your help and support! We cant wait to fully start making the most of the system!

Pros

The customer service is outstanding. We are a small company so implementing a system like this is a big deal for us- we were looking at simplifying operations as we currently use different systems for holiday booking, employee praise and expenses. I therefore had hundreds of questions to ensure that we were making the right decisions. The chat feature is extremely useful as you get a quick response to questions and do not have to leave the system to ask. Special thanks to customer service agent who has been very helpful even when I have been asking multiple questions on a daily basis!

The system is easy to use and has lots of great features which are really good value for money. I have looked at many other systems and this one definitely came out top for value for money, features and customer support.

Cons

Some of the settings are complicated to find and change- would be better if they were all in a centralized location- however once all set up this is a minor inconvenience.

The pulse surveys are a great addition- however it would be good if you could access this from the desktop site and also could have the option of making these anonymous.

The expenses section- we use Expensify currently- would be useful if you could scan receipts for information so the form auto fills as this is how it worked in Expensify but just a minor con.

Finally, we allow our employees to Swap their normal working days- would be good if there was a specific capability for this rather than adding as an event as this allows you to swap out and not guarantee that the employee has swapped out also.

December 2017

Sigita from Linear Investments Ltd

Company Size: 11-50 employees

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

A great multifeature product but needs some time to learn to navigate

Pros

Variety of features, system works quickly and efficiently, great design
Different access levels is useful to manage multi teams and locations
Clear and comprehensive planner, good there is an option to auto carry over the remaining holidays
Task feature handy and easy to use
Very comprehensive reports/queries feature
Detailed employee profiles, ability to set personalised work patterns
Great service and help from the People team plus and great online training material provided

Cons

Cannot re-route timesheets authorisations to the additional reporting line (holidays only)
Would be handy to approve expenses from the email or a least to have a link ''Please log in to People to see the details''
Would be quicker to have direct link from the email into the area within PeopleHR system (e.g. to people profiles when clicking on the name)
News could have a ''like'' button
Notification email of New News Alert could include the title of the news, so people instantly now what is it related to
Expenses app: handy features would be a possibility to enter the expenses of someone else's behalf; the app to have a scanner for the receipts which would enable to populate the fields on the expense report automatically without a need to add manually
Not possible to add a link through bulk actions (document attachments only)
Would be very handy to create performance reviews with different questions for the employee and the manager
Org Chart: cannot delete additional information and only leave a photo and job title; cannot download pdf with org chart orientation set to left, right etc.
Could have ''open in a new tab'' option

January 2018

Felicity from TotallyMoney

Company Size: 11-50 employees

Review Source


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2018

Non-flashy well-provisioned HR IS

Having been using the system for only a month I am already finding it very useful, and think that going forward and finding my way better around the system will only improve it further!

Pros

The employee screens are useful, and a far better way of storing data than in Word docs (as we were previously). I also like the way icons for different leave types/ absences show up for staff who are away when viewing the full staff list.
We have recently undertaken our annual reviews in People for the first time and after some teething problems this also appears to be working well. The 360 form completions is again much better than emailing different reviewers and compiling feedback in Word.
Finally, I would like to give credit to some of the automatic features which make the HR Manager's job easier - for example, on return to work from sick leave a member of staff is automatically emailed and reminded to complete a Return to Work form. This is great!

Cons

The system has a lot of functionality and it can sometimes take a while to find what you are looking for. The UX is a bit clunky and there could be more ability to customise - i.e. I do not use a lot of the default items in the lefthand toolbar (e.g. training/ news/ notification) and if I could remove these it would mean I didn't have to scroll to the things I DID use.
Furthermore, the fact that in reviews it is possible for the Manager to write over the Employee feedback seems very strange - 1) it creates the possibility of erroneously deleting comments, and 2) it would potentially allow a manager to edit or remove negative or unwanted feedback.

August 2017

Sally from Tyres On the Drive

Company Size: 51-200 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

Having used a number of HR Platforms, People HR is by far the best

Think you can tell I really love People HR, it makes my job as a HR Consultant so much easier having everything in one place. I particularly like the queries facility, and probably use it everyday for something. Also if I have a question I usually try the 'get help' tab but if I struggle the help desk guys are great too.

Pros

People HR is a very intuitive piece of software, its just so easy to operate.
We've watched it grow as our business needs change, not only can you use it for basic tasks like monitoring holidays and absence.
It is possible to run the full employee life cycle of an employee from recruitment via the ATS tab to monitoring the employee's progress via the progress tab.
We've recently used the facility to upload payslips to our system which will be a huge saving in stamps and stuffing envelopes!

Cons

Sometimes the queries facility baffles me, there are so many options, not really a con just a comment.

March 2018

Loren from Pro-Recruitment Group

Company Size: 51-200 employees

Review Source


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

March 2018

Good software that covers a wide range of functions.

I have booked for a trainer to come in and help us to understand the system fully so we can start using its full capacity, so I am sure I will be able to give more detail after this when we start using it properly, but at the moment I am impressed with what it can and will do for us as a business.

Pros

The software and functionality is great, the support when you click the help button to chat with Advisors is always very helpful and they are great in answering with any queries and offering fantastic customer service.

Cons

This was implemented into the business before I joined, and the person that did this did not train anyone on the system. From what I have been able to use so far it has been good, and looking at the functionality and capacity for what we can do I am quite excited for as I think utilising this properly will slick up a lot of current processes we have.

July 2017