SmartSearch Software
SmartSearch is a cloud-based applicant tracking system that caters to staffing firms, corporate, executive search and consulting companies. Primary features include applicant sourcing, applicant tracking, prescreening, email management, onboarding and workflow customization.
SmartSearch helps companies manage their recruitment and talent acquisition process by providing a central database for sourcing, recruiting, applicant tracking and hiring activities. Users also have access to a candidate database, automatic database entries, report generation, a vendor management system and customer relationship management tools.
SmartSearch also provides integrations with other human resources software, enterprise resource planning software, payroll, billing systems and social media sites.
The software is available as a mobile app on Android and iOS devices. SmartSearch provides support via telephone and offers in-person training as well as webinars and email support. A concierge support service is also available.
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Dashboard -
Mobile
Supported Operating System(s):
Web browser (OS agnostic)
44 Reviews of SmartSearch
Tom from TalentLogistiX, Pinpoint Resources & Tech Trades
Specialty: Staffing Agency
Employees number: 201-500 employees
September 2018
September 2018
Have used SmartSearch in our business for years and as a user and administrator for the past 3 years
Love the people at SmartSearch. Would like to see better eye candy (user interface simplicity), better reporting and formatting, telephony integration, better API capabilities, and mobile applications for time reporting.
Pros
SmartSearch has alot of functionality, great customer support, always willing to look at new features, a lot of independent study capabilities built into the application. Our recruiters are using the hiring and onboarding functions daily. Sales is using a small percentage of the CRM capabilities. Love integration to email, text, but no phone recording capability is limiting
Cons
Smart Search is not easy to navigate, and we hear this from our users and users in other companies. It does have an strong online training tool, but most people don't have time to learn this way. Most people like visual instruction, which can easily be documented for the way we use the product. Report writing is less than simple and difficult to set up. Reports do not format well. Lacks telephony integration, which is pretty common in almost all CRM products these days.
Paul from Impact
Specialty: Recruiting Agency
Employees number: 2-10 employees
June 2018
June 2018
Maybe too customizable
Pros
The software can do most anything a recruiter might want to do. There is so much that much of the functionality will never be used.
Cons
Because it is so flexible and does so much, there is a big learning curve so it could hinder a recruiter getting it up and running in a timely manner.
Crystal from Lake County Schools
Specialty: Education
Employees number: 201-500 employees
October 2017
October 2017
Amazing.
Pros
I just recently started using smart search and I can't possibly figure out WHY I didn't use it before. It's so easy to use and helps me get my work done ten times faster than I normally would without it.
Nicholas from The Stepping Stones Group
Specialty: Staffing Agency
Employees number: 1,001-5,000 employees
July 2017
July 2017
Completely satisfied with all phases from integration to customization
Truly appreciate the SmartSEarch team, from CIO to help desk to report building specialists. Everyone has made a good experience.
Pros
The personalized approach SmartSearch brings, makes them a market leader. Value in user fees comparable to the competition set SmartSearch apart.
Cons
I would like to see a bit more self service customization of data labels. But completely understand the liability in compromising the data's integrity.
Devin from Kore1
Specialty: Staffing Agency
Employees number: 51-200 employees
July 2017
July 2017
Great customer service!
Really appreciate the tech-support team over there, especially Maria. They've always taking such good care of me and my team.
Pros
I have use this product for over 10 years now and it's critical to my contact management and active sales efforts
Cons
There is an much that I don't like about Smart Search. The product is robust and is always growing and functionality.
Jack from ITech Recruiting, LLC
Specialty: Recruiting Agency
Employees number: 2-10 employees
July 2017
July 2017
Owner ITech Recruiting LLC
I've used several other talent/recruiting systems, both vendor supplied and custom built and this is the best one I've seen.
Pros
Very easy to learn; functions are intuitive; excellent support; easy to get tech support people on the phone, including the CTO; very responsive to suggestions for enhancements and tweaks; good problem tracking capability; always enhancing and improving.
Cons
Could do a better job of communicating functional changes. Also, I use a very small percentage of the functionality so a mini version with less on the screens would probably work for me. And since it has a lot of formatting and customizing features, perhaps that is even currently possible but I haven't brought up the issue, but now that I thought of it i will do so.
Garrett from Staff Matters, Inc.
Specialty: Staffing Agency
Employees number: 11-50 employees
July 2017
July 2017
10+ years I have used SmartSearch
If you need a great applicant tracking system that was built for applicant tracking and candidate rating/search, plus some limited accounting capabilities and online timecards that upload to accounting software, this is a great system. If you need a full GL accounting system and not so much an applicant tracking system, this isn't for you.
Pros
Highly customize-able, versatile, EEOC compliance built in, job portal, some limited accounting capabilities too. Personable staff, most with long-tenure. Responsive to needs and even suggestions to incorporate into their core product at no cost. One of the largest 2 staffing firms in the world wanted to buy them multiple times. You can easily set up automated tasks at any step of the hiring process, which is awesome to help control how your staff uses the system and to ensure that they don't forget important things for their customers. I've used their system for over 10 years and I've never even thought of leaving due to need for something they don't have. And I'm a bit of a perfectionist.
Cons
Some reporting needs are difficult to achieve on your own with their built in reports. It's almost like both too many options and some important options aren't there. But they are generally willing to help pull the information for you from the back-end.
Tom from TalentLogistiX, Pinpoint Resources & Tech Trades
Specialty: Staffing Agency
Employees number: 201-500 employees
July 2017
July 2017
SmartSearch continues to build value
The people at SmartSearch makes this solution appropriate for our business. When we have questions, they help us immediately. They couldn't be more friendly or accommodating.
Pros
The user interface had been continually improved and over the past 18 months there have been a number of enhancements, which have greatly benefited our staff. Highly recommend doing a refresh with sales to ensure your are familiar with new features/functionality. We found several golden nuggets by going through this process. Custom software development has been a great value.
Cons
Setting up reports is not as easy as we would like to see, but recent enhancements have greatly improved the reporting tools.
Caroline from P.K.W. Associates, Inc.
Specialty: Software / Technology
Employees number: 11-50 employees
July 2017
July 2017
Easy to use and robust
Pros
This system keeps track of everything I need and is easy to use. It is easy for new employees to learn.
Cons
We experience quite a bit of small technical issues, but they either resolve themselves or technical support/customer services works to remedy the issues.
Sandy from Visium Resources, Inc.
Specialty: Staffing Agency
Employees number: 11-50 employees
July 2017
July 2017
Used a number of ATS throughout my career and believe SmartSearch has been the easiest and quickest to learn
Pros
customer support received if issues arise and speed of resolution; ease of learning and continued use; ability to run ad-hoc reports; training videos and constant updates to product
Lisa from BHI Energy
Specialty: Energy
Employees number: 1,001-5,000 employees
July 2017
July 2017
SmartSearch is definitey user friendly!
Pros
Ease of use and functionality. SmartSearch can be tailored to the user needs and allows for the creation of unique fields required by a client.
Cons
The most challenging things about SmartSearch is the creation of ad hoc reports that are not found in the reporting area of the platform. The frequency for the need for such unique reports is minimal and contacting SmartSearch tech support for assistance has produced excellent results!
Dawn from BHI Energy
Specialty: Energy
Employees number: 5,001-10,000 employees
July 2017
July 2017
CRO
Pros
Integrates with a number of other applications and social media Ease of use! Customizable. Customer Service is excellent!
Cons
Can be slow at times but all web based applications have the same challenge! Would like a workforce management application as part of the ATS.
Jesse from Belcan
Specialty: Staffing Agency
Employees number: 5,001-10,000 employees
July 2017
July 2017
Best Customer Service in the Industry
SmartSearch is designed with the recruiter in mind. While reporting and process compliance are important (and the tool does this very well) in my mind the most important function is to help you find more candidates faster and manage your relationships, which SmartSearch does wonderfully. And the customer service is hands-down the best I have experienced across all the ATS/CRM platforms I have worked with.
Pros
Very flexible and customizable
Excellent customer service
Designed around how a recruiter thinks and needs to use the tool
Cons
Really the only negative for me is that the tool is so flexible it can become overwhelming on what you can do with it. This is ultimately a good thing, but you need to invest your time to understand the capabilities and how you can use them all.
Eric from Victory Services Group
Specialty: Recruiting Agency
Employees number: 2-10 employees
July 2017
July 2017
SmartSearch is super!
We have used this service for nearly 10 years and never had an issue. If we had problems they were quickly resolved.
Pros
Easy to setup and use, reliable, great support, good training, always innovating. Good value for the price.
Cons
Sometimes identifies false duplicates, however, would rather have it flag them than miss one. Location search sometimes misses candidates but is dependent on what data candidate enters.
Anne from THI
Specialty: Healthcare / Medical
Employees number: 51-200 employees
July 2017
July 2017
Very good ATS for our company.
Pros
Excellent customer service and very comprehensive tools to assist with recruiting and employee management.
Cons
I don't have many complaints but I did find it more complicated to learn than other ATS's I have used. That is because it has more customizable features than they did.
Renee from Rail Personnel
Specialty: Engineering
Employees number: 11-50 employees
July 2017
July 2017
Rail Personnel Review (Renee Wade, Talent Acquisition Manager)
Pros
Smartsearch is always ahead of the pack when it comes to keeping up to date with the latest tools and trends in the recruitment industry.
Cons
No cons. We have been very happy with the service provided by Smartsearch, particularly with regards to the support we receive from Sylvia and LJ.
Scott from Amtec
Specialty: Staffing Agency
Employees number: 201-500 employees
July 2017
July 2017
Outstanding
There are many players in the ATS space these days. Few if any have the experience that SmartSearch does. We've found that many make claims that are unsubstantiated by their product. At the end of the day, we believe SmartSearch is the best product on the market.
Pros
SmartSearch is a full featured, end to end recruiting software package that will efficiently manage an operation regardless of size. As. Tool, SmartSearch creates workflow and order in an operation and that translates into more orders, more submits, more interviews, more placements, and more gross profit.
Cons
The only con is the other side of a strength. SmartSearch has been built with many options. You can configure SmartSearch in several ways. You will have to invest the time to configure each element of SmartSearch the way you'd like it to function in your operation. This will require advance planning on the part of the end user.
Bo from Svensk Chefsrekrytering AB
Specialty: Recruiting Agency
Employees number: 11-50 employees
July 2017
July 2017
Powerful, flexible system gives us quality and structure
Outstanding support and trainings!
Pros
All the system configuration options helps us to get the exact functionalities we want. The Search -engine is very good and fast.
Cons
It's a complex system and it takes some time to understand all possibilities. There are some functions missing for us as a European user.
Linda from SuperbTech Inc.
Specialty: Staffing Agency
Employees number: 11-50 employees
June 2017
June 2017
Always my first choice for an ATS/CRM, hands down!
I have used SmartSearch for the majority of my staffing career. I prefer it over any other ATS systems I have been exposed to in the past.
Pros
Great tool, it's user-friendly, intuitive and has great functionality as an ATS and CRM. The customer/user support team is knowledgeable, quick to respond and very friendly!
Cons
Unfortunately, I can't think of any feature that I am disappointed with or would like to change. I'm happy with it as it is!
Leah from Sincerus Solutions
Specialty: Staffing Agency
Employees number: 2-10 employees
June 2017
June 2017
Good software with strong support!
Pros
We appreciate the accessible and prompt support, when needs arise; they also do a great job of keeping in touch and checking in.
The software is also fairly easy to use.
Cons
Not a lot of customization, some limitations. Training videos are available but most of the training has to be self-taught.
DAVID from L. J. Gonzer Associates
Employees number: 51-200 employees
December 2018
December 2018
Solid ATS Package
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
We have used SmartSearch since 1996, and have used some form of the product ever since. Technical support has always been outstanding. Training has been great. We really could not have asked for a better business partner. We have been approached by numerous vendors for years with different ATS packages and none made us consider moving away from SmartSearch.
Pros
Solid reliable product. Company is always working to add features and update the product to keep up with the changing requirements of the staffing world. Like the overall interface. The dashboard is customizable and really let's you look at the key indicators you want to see.
The search capabilities are second to none. The basic system is fairly intuitive so bringing on new recruiters and getting them up to speed is not a big issue.
Cons
Some of the features and reporting are not what we need and the report designer is not user friendly.
Vishwanath from Crystal Communication
March 2018
March 2018
SmartSearch is human resource management solution for any type businesses.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros
I most like it as as advanced search, auto-screening of applicants, custom application forms, resume parsing, and social recruitment tools.
Cons
Not much more on SmartSearch. I feel just as it could be cleaner and more watcher benevolent (better colors, layout).
November 2017
November 2017
Easy to use!
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
The text messaging feature is great! It makes it easier to get a hold of candidates, seeing how most people prefer to text these days.
Cons
It needs an easier way to find "duplicate" records in the system. When searching for a common name in the system, it could come up with hundreds of records. If I only have a name and no other information, this system makes it hard to identify the right one.
Response: Advanced Personnel Systems, Advanced Personnel Systems, Inc.
Date: April 2018
April 2018
Thanks for your review. Enhancements have been made to the system to improve the intuitive functionality of the software making it easier to eliminate duplicate records.
Jacob from Kineticom
Employees number: 11-50 employees
May 2017
May 2017
Use it everyday for our company. I like that tracking portion of the system the best.
Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros
The Dashboard. It makes follow up and organization easy and those are very valuable to my work and industry.
Cons
Updates to the system and how long it takes to do a software update, when a change request has been issued.
Response: Advanced Personnel Systems, Advanced Personnel Systems, Inc.
Date: April 2018
April 2018
Thanks for your review!
Any / all updates to the software are driven by customer demand. We take a holistic view of all requests and prioritize them by the level of urgency from our clients, as a whole, which keeps costs down for our clients.
Michelle from PeopleAxiom
April 2015
April 2015
Great product and WONDERFUL service!
Ease-of-use
Usability
Product Quality
Quality
Support
The product is great - flexible, customizable, easy to use for sure. What makes it even better is that the people behind it are there for their customers. I've had nothing but great experiences from the initial sale contact to finalizing our implementation to follow up and questions. Just a first class organization with people who really care about their customers and want to deliver a top-notch product!
Response: Advanced Personnel Systems, Advanced Personnel Systems, Inc.
Date: April 2018
April 2018
We apologize for the slow response. Thank you for your review!
Paul from Unique Systems Design, Inc.
July 2012
July 2012
SmartSearch is effeciency
Ease-of-use
Usability
Product Quality
Quality
Support
An outstanding product with outstanding support.
Pros
Prior to SmartSearch we did our candidate retention and correspondence in Access database. It was cumbersome, did not perform searches and our fields did not interrelate.
When we introduced SmartSearch into our recruiting process we improved our effeciency tremendously. We can search, store, coordinate, and look up information on clients or candidates. When we talk to candidates or clients, we know what has been said or written and we look very professional because we have correct information.
In addition, the support offered by SmartSearch is quick and accurate. There are webinars, skilled technicians that know the product and have the answers immediately. We are happy we made the investment.
Cons
Really, nothing. If there are concerns, SmartSearch support fixes the problem or incorporates our request in the next version.
Mary Ellen from Liberty Solutions, Inc
June 2012
June 2012
Smartsearch, the logical choice--again and again.
Ease-of-use
Usability
Product Quality
Quality
Support
I've been in the position several times at different companies where I've had to select applicant tracking software, based on fit. Each time, I review the marketplace to see what is available, investigate the top contenders, match features to cost and every single time, Smartsearch has been the choice. I've been the implementation project sponsor and managed the adoption process. Note: It is ALWAYS easier to manage change among professionals if there is a quality solution that positively impacts efficiency attached. Smartsearch is that solution.
I'm excited to recommend the software and the team behind/beside it.
Feel free to reach out to me personally at Mary Ellen Mesi on linkedin with any specific questions you may have or detail you'd like. I am a raving fan, for sure.
Pros
Reasons I keep coming back to Smartsearch include excellent support from the top down, quick response when there is a question, capabilities that far exceed any other tool in its class, cost that is reasonable and the ability to customize easily--increasing the user's reach and effectiveness while maintaining a personal touch. The staff is quick to respond to helpdesk tickets, the programmers are open to suggestions and the upgrade schedule is quite aggressive--they are always adding new features, the latest including social network tie-ins.
Cons
The new apps for iPhone and Droid are lacking slightly in the Smartsearch 'sizzle' that comes with the standard on-line version, but I'm certain that improvements will be on the way. Also, the Outlook toolbar, which is a solid add-in was designed specifically for PC's, so Mac users are out of luck with that one feature.
Bill from Kineticom
November 2010
November 2010
It's a great offering - incredible team behind it!
Ease-of-use
Usability
Product Quality
Quality
Support
Very Good Experience in or first 6+ months, looking forward to tapping in to all that it offers our team and business.
Pros
Excellent team behind SmartSearch - Recruiters love the new tools and features! Happy with our decision to roll to APS as key partner.
Cons
Implemenetation - fairly smooth but still required lots of data clean up
David from Principal Technical Services, Inc.
April 2009
April 2009
The most versatile, customizable, and integrated ATS product on the market.
Ease-of-use
Usability
Product Quality
Quality
Support
The most versatile, customizable, and integrated ATS product on the market.
Pros
As close to a custom ATS without the cost of customization. Support is by far the best I have had from software companies.
Cons
They have exceeded all my expectations.
Leigh from Belcan
November 2008
November 2008
SmartSearch receives my highest recommendation. It is, quite simply, the best tool on the market.
Ease-of-use
Usability
Product Quality
Quality
Support
SmartSearch receives my highest recommendation. It is, quite simply, the best tool on the market. It assists us in every area of our business, from applicant and job order tracking to customer relationship management to online time and subvendor management. The APS team and their SmartSearch product have earned our loyalty.
Pros
SmartSearch has a great "out of the box" product and provides enough customization capabilities to keep our users and customers happy. It's easy to use and our team members love it. The search speed is unsurpassed. We use it for both technical resume word searches and clerical and light industrial application searches, and it provides us with information very quickly. The only limitation to its speed is the traffic on the Internet.
SmartSearch is reliable. The system is always "up," and our data is secure. We have brough multiple divisions on the system, and the data migrations have gone off without a proverbial hitch.
When I email or call the support team, they find answers. In addition, they listen when we request improvements and incorporate our needs into future releases.
In addition, we appreciate that SmartSearch has maintained their focus on the staffing industry. Many competitive products have come and gone, but SmartSearch is still here doing a great job.
Cons
In recent releases, SmartSearch has addresses their known weaknesses. They have provided an ad-hoc reporting function which has assisted us in generating customized customer-specific reports in a timely manner. They also now provided training content which was not available in previous releases.
Robin from Omnikron Systems Inc.
November 2008
November 2008
Good software, great team from Sales, to Training, to Tech Support, to Development for new features
Ease-of-use
Usability
Product Quality
Quality
Support
Good software, great team from Sales, to Training, to Tech Support, to Development for new features
Pros
Easy to use and they are regularly adding nice new features
Cons
Still waiting for a good interface between SS and Quickbooks
Linda from Tekwork, Inc.
September 2008
September 2008
Good product with more potential than we have even been able to use as yet.
Ease-of-use
Usability
Product Quality
Quality
Support
Good product with more potential than we have even been able to use as yet.
Pros
Constantly improving!
Integration w/Monster and CareerBuilder
Cons
Duplication of candidates when pulling in from Monster and/or CareerBuilder. Extra step of having to combine and delete one record. Merging to most recent info is still not smooth.
Margie from Casino Arizona
September 2008
September 2008
I highly recommend this product, especially if you are a company under 3000 employees.
Ease-of-use
Usability
Product Quality
Quality
Support
I highly recommend this product, especially if you are a company under 3000 employees where cost is an issue and HR has limited staff.
Pros
The customer service, from sales to tech support has been terrific; especially when it came to dealing with customization issues.
The cost comparison between this service and what others have proposed, for the same product, is phenomenal.
We have never experienced a crash or loss of data of any type.
It allows me to work from home when necesssary!
Cons
Most training is done on a "remote" basis; never on-site.
Michael from Systems Integration Solutions, Inc.
September 2008
September 2008
We recently successfully completed the conversion and upgrade to the current Web Enabled version.
Ease-of-use
Usability
Product Quality
Quality
Support
We recently successfully completed the conversion and upgrade to the current Web Enabled version. We are extremely pleased with this version of SmartSearch and very impressed APS team efforts prior to, during and after the conversion:
The Training Team provides a level of training and orientation that allows our users to be functional on the test database after only 2 3 hours of training.
The Technical Team did a super job of converting our production data and creating a test database to allow us to learn the system functionalities and validate the integrity of our production data.
We sent a snapshot of our latest production database on a Friday evening and the new production database was ready for our IT team and users to validate on Saturday afternoon.
Our production data was intact and a majority of the over 300 queries and reports executed successfully and very a few required limited modification.
Pros
- Data Conversion
- Training
- Customer Support
- System Functionality
Cons
- We haven't found anything worth mentioning.
Anita from PSE Co.
September 2008
September 2008
I fully recommend SmartSearch.
Ease-of-use
Usability
Product Quality
Quality
Support
I fully recommend SmartSearch.
Pros
SmartSearch has been the most valuable addition to our business. It is well designed, the support is excellent and they have the ability to predict needs we didn't realize we needed with each software upgrade. This is a product rich in valuable features.
Cons
I have no complaints about this software. As soon as I list a complaint, their developers create a solution for me.
Dan from eStaff LLC
September 2008
September 2008
I recommend SmartSearch to anyone involved in the recruiting process.
Ease-of-use
Usability
Product Quality
Quality
Support
I recommend SmartSearch to anyone involved in the recruiting process. The product supports client, contact, and candidate tracking. It also features an easy to implement job board that integrates with your web site. The licensing is very flexible and cost effective and minimal training is required. Data conversion is straightforward when handled by the SmartSearch support team.
Pros
SmartSearch is the easiest to use, full featured, and cost effective candidate and client contact tracking system that I have ever used.
Cons
The product is very good.
