SmartSearch Software

Love the people at SmartSearch. Would like to see better eye candy (user interface simplicity), better reporting and formatting, telephony integration, better API capabilities, and mobile applications for time reporting.

Pros

SmartSearch has alot of functionality, great customer support, always willing to look at new features, a lot of independent study capabilities built into the application. Our recruiters are using the hiring and onboarding functions daily. Sales is using a small percentage of the CRM capabilities. Love integration to email, text, but no phone recording capability is limiting

Cons

Smart Search is not easy to navigate, and we hear this from our users and users in other companies. It does have an strong online training tool, but most people don't have time to learn this way. Most people like visual instruction, which can easily be documented for the way we use the product. Report writing is less than simple and difficult to set up. Reports do not format well. Lacks telephony integration, which is pretty common in almost all CRM products these days.

Pros

The software can do most anything a recruiter might want to do. There is so much that much of the functionality will never be used.

Cons

Because it is so flexible and does so much, there is a big learning curve so it could hinder a recruiter getting it up and running in a timely manner.

Pros

I just recently started using smart search and I can't possibly figure out WHY I didn't use it before. It's so easy to use and helps me get my work done ten times faster than I normally would without it.

Truly appreciate the SmartSEarch team, from CIO to help desk to report building specialists. Everyone has made a good experience.

Pros

The personalized approach SmartSearch brings, makes them a market leader. Value in user fees comparable to the competition set SmartSearch apart.

Cons

I would like to see a bit more self service customization of data labels. But completely understand the liability in compromising the data's integrity.

Really appreciate the tech-support team over there, especially Maria. They've always taking such good care of me and my team.

Pros

I have use this product for over 10 years now and it's critical to my contact management and active sales efforts

Cons

There is an much that I don't like about Smart Search. The product is robust and is always growing and functionality.

I've used several other talent/recruiting systems, both vendor supplied and custom built and this is the best one I've seen.

Pros

Very easy to learn; functions are intuitive; excellent support; easy to get tech support people on the phone, including the CTO; very responsive to suggestions for enhancements and tweaks; good problem tracking capability; always enhancing and improving.

Cons

Could do a better job of communicating functional changes. Also, I use a very small percentage of the functionality so a mini version with less on the screens would probably work for me. And since it has a lot of formatting and customizing features, perhaps that is even currently possible but I haven't brought up the issue, but now that I thought of it i will do so.

If you need a great applicant tracking system that was built for applicant tracking and candidate rating/search, plus some limited accounting capabilities and online timecards that upload to accounting software, this is a great system. If you need a full GL accounting system and not so much an applicant tracking system, this isn't for you.

Pros

Highly customize-able, versatile, EEOC compliance built in, job portal, some limited accounting capabilities too. Personable staff, most with long-tenure. Responsive to needs and even suggestions to incorporate into their core product at no cost. One of the largest 2 staffing firms in the world wanted to buy them multiple times. You can easily set up automated tasks at any step of the hiring process, which is awesome to help control how your staff uses the system and to ensure that they don't forget important things for their customers. I've used their system for over 10 years and I've never even thought of leaving due to need for something they don't have. And I'm a bit of a perfectionist.

Cons

Some reporting needs are difficult to achieve on your own with their built in reports. It's almost like both too many options and some important options aren't there. But they are generally willing to help pull the information for you from the back-end.

The people at SmartSearch makes this solution appropriate for our business. When we have questions, they help us immediately. They couldn't be more friendly or accommodating.

Pros

The user interface had been continually improved and over the past 18 months there have been a number of enhancements, which have greatly benefited our staff. Highly recommend doing a refresh with sales to ensure your are familiar with new features/functionality. We found several golden nuggets by going through this process. Custom software development has been a great value.

Cons

Setting up reports is not as easy as we would like to see, but recent enhancements have greatly improved the reporting tools.

Pros

This system keeps track of everything I need and is easy to use. It is easy for new employees to learn.

Cons

We experience quite a bit of small technical issues, but they either resolve themselves or technical support/customer services works to remedy the issues.

Pros

customer support received if issues arise and speed of resolution; ease of learning and continued use; ability to run ad-hoc reports; training videos and constant updates to product

Pros

Ease of use and functionality. SmartSearch can be tailored to the user needs and allows for the creation of unique fields required by a client.

Cons

The most challenging things about SmartSearch is the creation of ad hoc reports that are not found in the reporting area of the platform. The frequency for the need for such unique reports is minimal and contacting SmartSearch tech support for assistance has produced excellent results!

Pros

Integrates with a number of other applications and social media Ease of use! Customizable. Customer Service is excellent!

Cons

Can be slow at times but all web based applications have the same challenge! Would like a workforce management application as part of the ATS.

SmartSearch is designed with the recruiter in mind. While reporting and process compliance are important (and the tool does this very well) in my mind the most important function is to help you find more candidates faster and manage your relationships, which SmartSearch does wonderfully. And the customer service is hands-down the best I have experienced across all the ATS/CRM platforms I have worked with.

Pros

Very flexible and customizable
Excellent customer service
Designed around how a recruiter thinks and needs to use the tool

Cons

Really the only negative for me is that the tool is so flexible it can become overwhelming on what you can do with it. This is ultimately a good thing, but you need to invest your time to understand the capabilities and how you can use them all.

We have used this service for nearly 10 years and never had an issue. If we had problems they were quickly resolved.

Pros

Easy to setup and use, reliable, great support, good training, always innovating. Good value for the price.

Cons

Sometimes identifies false duplicates, however, would rather have it flag them than miss one. Location search sometimes misses candidates but is dependent on what data candidate enters.

Pros

Excellent customer service and very comprehensive tools to assist with recruiting and employee management.

Cons

I don't have many complaints but I did find it more complicated to learn than other ATS's I have used. That is because it has more customizable features than they did.

Pros

Smartsearch is always ahead of the pack when it comes to keeping up to date with the latest tools and trends in the recruitment industry.

Cons

No cons. We have been very happy with the service provided by Smartsearch, particularly with regards to the support we receive from Sylvia and LJ.

There are many players in the ATS space these days. Few if any have the experience that SmartSearch does. We've found that many make claims that are unsubstantiated by their product. At the end of the day, we believe SmartSearch is the best product on the market.

Pros

SmartSearch is a full featured, end to end recruiting software package that will efficiently manage an operation regardless of size. As. Tool, SmartSearch creates workflow and order in an operation and that translates into more orders, more submits, more interviews, more placements, and more gross profit.

Cons

The only con is the other side of a strength. SmartSearch has been built with many options. You can configure SmartSearch in several ways. You will have to invest the time to configure each element of SmartSearch the way you'd like it to function in your operation. This will require advance planning on the part of the end user.

Outstanding support and trainings!

Pros

All the system configuration options helps us to get the exact functionalities we want. The Search -engine is very good and fast.

Cons

It's a complex system and it takes some time to understand all possibilities. There are some functions missing for us as a European user.

I have used SmartSearch for the majority of my staffing career. I prefer it over any other ATS systems I have been exposed to in the past.

Pros

Great tool, it's user-friendly, intuitive and has great functionality as an ATS and CRM. The customer/user support team is knowledgeable, quick to respond and very friendly!

Cons

Unfortunately, I can't think of any feature that I am disappointed with or would like to change. I'm happy with it as it is!

Pros

We appreciate the accessible and prompt support, when needs arise; they also do a great job of keeping in touch and checking in.
The software is also fairly easy to use.

Cons

Not a lot of customization, some limitations. Training videos are available but most of the training has to be self-taught.