SumTotal Talent Expansion is a hybrid human resources management (HRM) solution that caters to small and mid-size businesses across various industry verticals. The talent management module includes applications for applicant tracking, payroll, personnel tracking, learning management and employee evaluation.
SumTotal Talent Expansion helps companies to manage their workforce throughout the entire employee lifecycle. The solution's applicant tracking system (ATS) allows recruiters to organize applicant resumes and track candidates through the hiring process. The performance review application allows employers to provide regular feedback on employees' performance.
SumTotal offers its solution either via cloud-based or on-premise deployment. An enterprise version of this solution is also available, which allows companies to continue using the same resources even as they grow in size.
Suppor is offered via email, phone, RFP and through other online resources.
Elisa from goeasy
Employees number: 1,001-5,000 employees
Our account manager is very responsive and accommodating. There are many reporting options to choose from.
Admin system is not user-friendly and requires more clicks than necessary to navigate and more work than necessary to complete simple tasks. Learner interface is difficult to use and understand. Pulling reports is slow and cumbersome. The system is very limited in what it can do. We currently use this system for learning and performance management and is unreliable on both fronts, for example we currently have to use a back door site to be able to complete fundamentals learning functions such as add learning plans, courses, etc with no resolution eta on a resolution.
Luciano from Clarity Solutions
Specialty: Software / Technology
The product seems robust at a first sight but it is really hard to operate. I like the domain-concept to manage users and descentralize administration.
Not friendly for administrators, unflexible for a few types of activities, lack of full integration between different modules, need to rely on technical staff to setup basic things.
Try to use it before buying it, to understand how it works and the kind of technical knowledge is necessary.
Jennifer from SourceAmerica
Search aspect for classes, syncing with webinars. Option to make an event private.
Reporting features and landing page layout need improvement.
to ensure for a user friendly platform on both ends.
Kathy from Martin
There isn't much to tell, I do not really like this vendor. The system is very powerful, but not user-friendly.
They are a large company, and have been in some acquisitions, which has changed the system.
Poor customer support. Very inflexible system. They don't tell you, but you can't even create your own performance appraisal form. You have to pay for that to be done each year, even if it is exactly the same as a new year.
Look into the fine tape, especially what was promised to what can be delivered. Implementation is painful for the customer.
Their sales pitch and communication at first was great. I don't know if the company was maybe going through some change. It didn't work out for us.
Initial customer support and the sales pitch sure sounded great. As we got closer to contract closing, things changed.
lacking desired functionality which was originally promised, customization that was advertised and promised was not there. High startup and implementation cost. We ultimately did not close on the contract and moved on to a different solution.
katie from AWC
It's easy for staff and most supervisors to use this solution, but the administrative user roles are complicated. It seems like they took pieces of functionality from other systems and smashed them together. I have a gut feeling they are not experts in their code.
Madeleine from Madeleine Coultrip Design
SumTotal seems like a clunky, outdated software to use. User experience is awful and frustrating, but I suppose it at least works.