What is SurePayroll?

SurePayroll by Paychex is a cloud-based payroll service for small businesses. It offers resources for tax form completion and legal compliance, payroll calculation, direct deposits and more.

SurePayroll has partnered with various time clock companies to provide time clock integration. Federal, state and local taxes can be automatically calculated. SurePayroll also provides integration with accounting software such as Sage 50, QuickBooks, Kashoo and Xero.

Employees can be paid with printed checks or direct deposit at no additional cost. There are also flexible payroll options, including next-day and same-day payroll processing.

Private-label and co-branded services for accountants and banking partners are also available, in addition to solution...


Read More

Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

203 Reviews of SurePayroll

Average User Ratings

Overall

4.30 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(133)

133

4 stars

(36)

36

3 stars

(11)

11

2 stars

(7)

7

1 stars

(16)

16

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 203 results

November 2018

Pete from HomeActions | IndustryNewsletters

Verified Reviewer

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

SurePayroll - accurate, timely, easy to use

Pros

Love that we are able to provide every employee with their own log in access to view history, print copies of checks and W-2's. Frees up a lot of time by allowing them to perform this critical task.

Cons

Nothing negative too report. We have not experienced any problems with accuracy of data, and their security is excellent.

February 2021

Joan from Sheppard Hale & Associates

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2021

Good priced payroll service

Overall it has been excellent. The set up was easy, using it is simple, they notify me and the employee when paid, the customer service is helpful and easy to reach.

Pros

Easy to use, online interface, really good support. Much less costly than prior service. They made switching from prior service quite easy. They can do pay by pay worker’s compensation.

Cons

I don’t always run my payroll on the same schedule and am always resetting things. Would like more ability to customize the reports.

Reasons for Choosing SurePayroll

Owned by Paychex which I had used before, good pricing, had all features I needed.

Reasons for Switching to SurePayroll

Cost too much for such a small payroll. I liked the software and the company but could not justify the cost. They rolled back the increase for me once, but would not do it again. They made no effort to try to retain me when I called about closing my account. More annoying was that they then called me and emailed me over and over months later to try to get me back.

Response from SurePayroll

Replied February 2021

Joan, thanks for leaving us such a wonderful review. We are thrilled that you love your experience with SurePayroll. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for your kind words.

February 2020

Michael from Team Up Staffing

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

February 2020

Save Your Time, Energy and Money and find something else!

I signed up with RM, who is a nice guy btw. I wanted to get set up with their payroll system and also use a time keeping product. I explained what I was looking for in a time keeping product and they referred me to their time keeping system because it could do things like have 3rd party managers approve time. I was told that by the rep, manager and then discovered a week later that I couldn't do it by their implementation team. Ok, I get it, they were wrong. I understand. They referred me to a list of their partners of about 12-15 or so. So I go through that whole list (which takes time btw) and pick one. I'm like "yay!" got one... finally fixed. Then a week later, it is discovered that they actually aren't a time keeping partner even though they referred me to them. And this was already after I spent $1k on setting up with that "partner". So, then I'm like whatever, you guys are clueless, let me think of a solution here. They offer me a free month of service for my troubles. Sweet. At this point, I just want to be able to pay people. I could go on in more detail but have to be brief because I'm running out of space, so here are my highlights...I set up payroll and guess what? like most of their software architecture it didn't work, the people didn't get paid. They were like, where's my paycheck? Same day I called Intuit Payroll and they took care of everything in one hour and got people paid! what a shit show from SurePayroll. Should be called ShitPayroll or unSurePayroll.

Pros

At first it was easy to use. But that only lasted a day. Everything on the back end of their software is crap. Bad connections. Different teams don't communicate to each other. It's a sad case. They should either try to fix it or give up in the industry. I definitely do not recommend them.

Cons

Whoever runs this company needs to re-examine EVERYTHING. From your front line reps, to your managers, to your operations, to you Customer Service Team to your engineers or IT staff that develop and maintain your SaaS product. I don't know how a company like Paychex can by SurePayroll and not make it better than what it is. People are nice but pretty much clueless and not helpful.

Reasons for Choosing SurePayroll

seemed easy. Easy to set up and use. was backed by Paychex so it seemed credible. Ha! I got fooled! Don't let it happen to you.

Response from SurePayroll

Replied March 2020

Michael, we are sorry that your experience with SurePayroll didn't quite meet your expectations. We would like the opportunity to investigate your feedback further. Please contact us at feedback@surepayroll.com or call our support team at 877-956-7873 so we can gather some additional information. We'll work with you to resolve any issues as quickly as possible. Thank you.

November 2020

Angela from Swanky Paws Pet Spa

Company Size: 11-50 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

November 2020

Not Fancy but very dependable

Surepayroll has amazing customer support. You don't have a dedicated specialist, but no matter who you get it's great. In over 5 years I have used Surepayroll I have never had an issue with my federal or state filings. Payroll is easy to run and check for errors. After previous experience with Quickbooks and recently with Paycor, Surepayroll is definitely the superior product as far as running payrolls and staying compliant with the IRS goes.

Pros

Ease of use Intuitive interface Dependability Customer service

Cons

No reminders for reviews Birthday reminders are spotty No self onboarding

Reasons for Choosing SurePayroll

It was cheaper

Reasons for Switching to SurePayroll

QBO was not reliable making tax filings or payments

Response from SurePayroll

Replied November 2020

Angela, thanks for leaving us such a wonderful review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for your kind words.

March 2020

Wendy from Kaneoka Dental Group

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Best payroll service at an affordable price

We have a very small dental office (5 employees) and I run the whole business aspect, so I needed a simple, easy to use solution for payroll. We had used ADP and Paychex for years and it worked. But when I moved to Surepayroll just to save money I didn't realize how easy payroll really could be. I love their online interface. Doing payroll takes me no time at all. The W2 reporting has been excellent as well.

Pros

It is very user friendly. I seldom if ever need any technical assistance, but when I have it was easy and the person helping me was extremely knowledgeable.

Cons

My employees have complained that accessing their account online has been difficult. We find that it doesn't work well on a smartphone and it must be accessed via a desktop or laptop computer. This needs to be addressed because many of my employees no longer have a computer at home. They rely soley on their phone or tablet for their computer needs.

Reasons for Switching to SurePayroll

Sure Payroll rep called me asking how much I was spending monthly on payroll. He said he could save me money, so I took the call and ended up switching. I really thought I would hate it because I had a really awesome payroll rep with Paychex, but found that since the system is so easy I don't need any additional assistance with Sure Payroll.

Response from SurePayroll

Replied March 2020

Wendy, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with SurePayroll. Thanks again for your kind words.