SurePayroll Software


 

SurePayroll by Paychex is a cloud-based payroll service for small businesses. It offers resources for tax form completion and legal compliance, payroll calculation, direct deposits and more.

SurePayroll has partnered with various time clock companies to provide time clock integration. Federal, state and local taxes can be automatically calculated. SurePayroll also provides integration with accounting software such as Sage 50, QuickBooks, Kashoo and Xero.

Employees can be paid with printed checks or direct deposit at no additional cost. There are also flexible payroll options, including next-day and same-day payroll processing.

Private-label and co-branded services for accountants and banking partners are also available, in addition to solutions for managing 401(k) plans, health insurance, workers' compensation and employee screening.

Pricing is per user per month, and personalized support representatives are available via phone, email and chat.

 

SurePayroll - Dashboard
 
  • SurePayroll - Dashboard
    Dashboard
  • SurePayroll - Edit payroll
    Edit payroll
  • SurePayroll - Mobile dashboard
    Mobile dashboard
  • SurePayroll - Payroll data
    Payroll data
  • SurePayroll - Types of earnings
    Types of earnings
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

36 Reviews of SurePayroll

 

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Software Advice Reviews (5)
More Reviews (31)

Showing 1-5 of 5

samuel from University
Specialty: Construction / Contracting
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

SurePayroll is the best software for Human Resource Managers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

SurePayroll is the best solution for Human Resoure managers It helps to make their work easier and intersting.

Pros

This software is easy to use and setting up this software is also easy. SurePayroll allows you to keep a track of all your employees.

Cons

This software can be very very frustrating to new users since one has to take time to learn and master it.

Review Source
 
 

Loresha from MJ Staffing Solutions, LLC
Specialty: Telecommunications
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Sure payroll User

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This payroll software allows my contractors to easily login using the username and password to obtain their paystubs.

Cons

I really wish it didn’t take two days for payroll to reach my Contractor’s bank after submitting it.

Review Source
 
 

Vanessa from DPS
Specialty: Consulting
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

Best software for payroll!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

SurePayroll is a powerful, flexible, and so organize to pay your staff, and it offers good support and top-notch reporting. also, it' s interface is dated.

Pros

Excellent record keeping and pay-processing tools. Supports multiple payroll types. Integrates with multiple accounting sites. Good mobile apps for employer and employees. The support staff are very nice and help so quick if you have any issue.

Cons

I don't have any issues with this software. I have been using it for more than a year and I can't be more grateful. some people think it is a little expensive but for what it is I don't think so.

Review Source
 
 

Richard from Precision Brake & wheel
Specialty: Distribution
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Do Not Use Surepayroll

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Low Cost, and that is it. There is nothing else that you can say that is positive. It went down hill after PayChex bought them

Cons

Extreme Security that they just went to make this system worthless. Does not calculate Garnishments correctly.

Review Source

  Response: Daphne, SurePayroll

Date: March 2018

March 2018

 

Hi Richard,
While it can be frustrating to have multiple security measures in place to unlock your account, this is something we take very seriously due to the sensitive information our customers are working with. We want all of our customers to feel safe and have these measures in place to ensure an unauthorized user isn't able to login to an account and change important payroll information. Additionally, we have confirmed your garnishments are calculating correctly per agency requirements. Our customer care team has been working with you on this concern and to explain that your garnishments are correct. We appreciate your business and should you have any additional concerns, please reach out to our customer care team at 877.954.7873.

 
 

Sam from LaGwana
Specialty: Advertising
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Overall does a great job

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall I really like using the software and support is there when you need them for the most part.

Pros

It is very easy to set up and work with on a daily basis. They keep track of all the employees and vacation/sick time is easy to work with for each employee. They take care of figuring all the taxes for the employees and send that in to the IRS and State. At the end of the year all you do is print the W2's.

Cons

It is really hard to set up multiple or unique sick amounts and or vacation times. They are also very limiting on how many people can get in and use the site.

Review Source
 
 
 
Showing 1-20 of 31

Laura from Spirit Church
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Dependable Payroll Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have used Sure Payroll for over three years and as a whole we have been very happy with them. For hourly employees and basic salaried employees they are awesome. Unique issues such as clergy is not as smooth.

Pros

The entry for payroll is easy to use. The default payroll that they have recently instituted makes things extremely easy. Customer service is very efficient and they answer quickly. If they promise to call back about an issue they always follow up and make sure everything is taken care of.

Cons

As a church we have a number of clergy with unique payroll needs and at times it has been difficult to make the needs of the clergy work with the system. I wish the system was a little more flexible. Also, when we first selected this company we selected them because the advertised that they specialize in clergy payroll and I would say I have educated them more than they have helped me.

Review Source: Capterra
 

Sarah from Newport Strength
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Not as user-friendly as Gusto

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I would suggest a simpler payroll system then this one.

Pros

It gets the payroll job done which is what I need

Cons

It was very difficult to set up and understand when I first had to use it. I got frustrated quite a lot and it took a lot of my time trying to do it correctly.

Review Source: Capterra
 

Pete from HomeActions | IndustryNewsletters
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

SurePayroll - accurate, timely, easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Love that we are able to provide every employee with their own log in access to view history, print copies of checks and W-2's. Frees up a lot of time by allowing them to perform this critical task.

Cons

Nothing negative too report. We have not experienced any problems with accuracy of data, and their security is excellent.

Review Source: Capterra
 


October 2018

October 2018

Very easy to use and takes care of everything

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

I've had a great experience with SurePayroll. It is easy to handle paying my employees and making sure taxes are covered too.

Pros

Setting up SurePayroll was easy (a rep guided me through it) and now it takes care of everything for me. I go and manually input my hourly employees time in every two weeks, but otherwise the entire process is pretty automated.

Cons

No cons - I haven't had any issues with SurePayroll!

Review Source: Capterra
 

james from Red Canyon
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Nickel and Dime you for everything!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Horrible!!!!!!!

Pros

Decent dashboard where you login on the website.

Cons

They can't seem to do anything right and filings/taxes have been a disaster!!!!!!!!!

Review Source: Capterra
 

Chris from Strong College Students Moving
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Surepayroll is the best!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, my experience has been a great one. The process of running a payroll is seamless and easy!

Pros

Easy to input payroll hours, gratuity and add other Hourly rates for my employees. I like the fact that they deduct Federal and State Taxes, as well as they provide Direct Deposit so I don't have to worry with paper checks being cut and mailed.

Cons

They charge for every employee over 5 that are on the payroll and sometimes that can add up on a monthly basis.

Review Source: Capterra
 


June 2018

June 2018

Really great payroll product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Customer service is fantastic. Whenever I call, they answer quickly and are super knowledgeable and helpful. The program is very easy to use and saves me soooo much time each payroll period.

Cons

The reporting features aren't amazing. you have to select each pay period and refresh the screen which is a bit annoying...but it's not really such a big deal in the long run.

Review Source: Capterra
 

Pascual from Clarity Psychological Services LLC

March 2018

March 2018

Great price, customer service, and responsiveness. Lots of how to videos on YouTube if you get stuck

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really like the price and customer service. The person who helped me was responsive and very easily reachable. Also, customer service is located in USA, which is important to me. The software was easy to setup and the representative walked me through it. I had to get a employer ID which they sent me a link to obtain one. Had my tax account take care of it. Pretty much just click of a button to get checks cut.

Review Source: Capterra
 

Kali from BATH FITTER

February 2018

February 2018

Good software once I was able to access it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was able to see my paycheck online and print out the stubs if I needed to.

Pros

It provided a good breakdown of hours worked/ sick time available/ etc. I liked the interface of the website.

Cons

I did not like that an administrator had to reset my password. I had several password issues (and I use the same password for nearly everything so I know it wasn't a mistake on my end). Every time I had a problem, I'd have to contact my boss to reset it. Inconvenient for him and no one wnats to inconvenience their boss.

Review Source: Capterra
 

Melissa from Thresholds Community

February 2018

February 2018

Good customer support, easy to use, intuitive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use, quick, efficient

Pros

Every time I need help with something, they are very helpful and quick to respond. They have excellent customer service.

Cons

There are a few things that could be a little easier to understand: i.e. how to run an additional payroll.

Review Source: Capterra
 

Hannah from P & J Towing

January 2018

January 2018

Makes payroll simple and easy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love that the taxes are automatically taken out. I can log each employee and their hours to be assured everything will be calculated correctly. They give you many options to set up your account like number of employees and hours for each employee each week. You can also add break times and set funds to pay into insurance or other things.

Cons

Depending on company size the price can get a little high. The company is very flexible to work with. Customer service representivies have been very nice and a pleasure to speak to.

Review Source: Capterra
 

Holly from Insulation & Drywall Contractors, Inc.

October 2017

October 2017

Good and Bad

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Lets employees know that they received their monies and they can access their information themselves. Processes the quarterly taxes quickly and so far correctly. Great and competitive pricing.

Cons

Operates on percentages so if a employee works in more than one department, you have to use a percent and the payroll taxes are not the exact amount for the general ledger. Customer service is sometimes slow to respond. Does not respond on new state changes very quick. I had to ask 3 times and I had to get the new information changes for them. I have to enter the department worked in each week. The software does not remember from previous week.

Review Source: GetApp
 


October 2017

October 2017

Excellent from an employee's point of view!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I like how I can back and check details anytime I want with the exact breakdown. I have used it for over a year because my employer uses it and it's very convenient.

Pros

- Easy to use
- Breakdown of amounts
- History of checks clearly displayed
- Easy to calculate and check information for consecutive years

Cons

- As much as I appreciate the security steps, it's a bit annoying to have to add a verification code

Review Source: Capterra
 

Jeanette from American College of Veterinary Radiology
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

have used for over 10 years for monthly payroll

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

easy to process payroll.

Pros

inexpensive and easy to use.
easy to get W-2s and 1099s.
Receive payroll processing reminders timely.

Cons

They do not process several local returns in Pennsylvania and Washington states.
It does not take me long to process them quarterly through the appropriate tax portals.

Review Source: Capterra
 

Jeanette from ACVR
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Monthly Payroll service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer support has always been very attentive.
They process annual payroll rate changes promptly and usually send email confirmations when they have finished.

Pros

Ease of export and import to accounting software.

Cons

They cannot process small unusual local returns. I process the PA LST returns and the WA L&I returns quarterly. I also process a PA sales tax return semi-annually.

Advice to Others

Sometimes changes to payroll are not saved to the following month. I must be doing something incorrectly.

Review Source: Capterra
 

Carrie from Atlanta Movie Tours
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Could be better...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall not a bad value for the money as it's super inexpensive, but the customer support is super lacking. We ended up with a pretty big issue and support was non-responsive. Without their being an issue, the system is easy to use and good views and reporting for both employer and employees.

Pros

Ease of use, cost, reporting

Cons

Customer support

Review Source: Capterra
 

Ed from Gateway Tax Advisors, LLC

January 2017

January 2017

SurePayroll

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

First, I consider myself pretty tech savvy and have an accounting background. I have just started using SurePayroll for a client, so I'm sure once I get over the initial learning curve, my opinion on this software will likely change. However, for some reason, SurePayroll's website does not seem intuitive to me. Almost as if it has been dumbed down to make it more user-friendly.

Review Source: Capterra
 

cindy from Chaunva LeCompte Photography

December 2016

December 2016

Sure Payroll Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We love sure payroll! It is so easy to use and sends us reminders if we forget to run it that week!

Review Source: Capterra
 

frederick from frederick g pink

December 2015

December 2015

excellent and accurate payroll recording and recording

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Surepay has consistently provided me with important payroll and tax information. I cannot think of anyway they can improve on their service. I have no negative comments on their very professional service.

Review Source: Capterra
 

Bill from Hockey Zone

December 2015

December 2015

As good as any other service we have had.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Very straightforward and relatively user friendly.

Review Source: Capterra
 
 
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