JazzHR Software

4.35 / 5 (357)

Our advisors have recommended this product 82 times in the last 30 days

About JazzHR


JazzHR is a Software-as-a-Service (SaaS) applicant tracking system. Founded in 2009, JazzHR provides recruiting and hiring software accessible to businesses of all sizes.

JazzHR’s sourcing tools enable users to post jobs, mirror any internal approval processes and syndicate jobs to numerous free and paid job boards from one spot. Users can list jobs on a hosted careers page, add jobs to the company’s careers site or build a custom careers page from within JazzHR.

Features include sourcing and applicant tracking. Users can also manage the entire interview process within the portal, create and send out offers and onboarding paperwork, and set up customizable reporting.

JazzHR also has tools for social recruiting and employee referrals which includes sharing jobs, requesting referrals and tracking applicant sources.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

357 Reviews of JazzHR

Average User Ratings

Overall

4.35 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(169)

4 stars

(148)

3 stars

(28)

2 stars

(8)

1 stars

(4)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 357 reviews

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February 2018

Jill from The William Davidson Institute at the University of Michigan

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

February 2018

JazzHR gets 5-star rating! You're HIRED!

I used to stress out when we had recruiting efforts, but JazzHR has made this process so much more organized and it's something I look forward to using. It has saved us a great deal of paper, ink/toner resources as well as filing space, too. On top of the other features mentioned, it assists us with compliance by capturing retrievable data on each candidate, so employers are already prepared for whatever might occur resulting from recruiting decisions.

Pros

JazzHR is mutually beneficial to the candidate who can easily download a resume, cover letter and click on some buttons to answer questions that the employer wishes to learn about candidates (e.g., What Makes You Unique?). It automatically responds to the candidate (inserting the individual's name) to acknowledge receipt of their submission, thereby avoiding the "black hole" (or "black box") experience. It's also very helpful to the employer as it provides customization per job posting, knock-out questions/answers to alert us at a glance if the candidate lacks education or relevant work experience, etc. It stores all incoming and outgoing emails as well as submissions, so nothing is lost! JazzHR provides the recruiter the opportunity to download a comparison chart of all or certain candidates to quickly compare apples to apples side by side. It provides the employer the option to use a calendar system. It helps us to quickly post our job openings on popular websites for no fees and others for additional fees. It's a GREAT resource! JazzHR has an intuitive process from initial job posting through hire, and for an additional fee would provide onboarding (sending/signing offer letters online), too. Another BIG "Pro" is that JazzHR has been very responsive to my suggestions. Their product is already robust and easy-to-use by both candidates and recruiter/employer, but I've made some suggestions and have seen them implement some of my suggestions and that pleased me!

Cons

We do not pay for the premium-level support, so there's no immediate phone call support when I'm in a pinch. They've made a fairly comprehensive Support section complete with visual and step-by-step instructions which is extremely useful by those of us who opt not to pay for the higher support level -- and they email me back within 24-hours (more often sooner).

January 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2018

Implementing JazzHR has allowed us to dramatically improve our recruitment efforts!

Using JazzHR has greatly improved the success of our recruitment efforts and increased communication among our managers and recruiters.

Pros

JazzHR is very user friendly. It is easy to navigate the site, and there are a lot of features that are customizable - such as categories to easily narrow down search results, email templates, and workflows that automatically trigger notifications and tasks to different people.
The ability to send our job posting to so many free job boards has been fantastic and saves us countless hours per job when we don't have to manually post on those sites. It integrates seamlessly with our website, so it is very easy for job seekers to find our open positions.
They host tons of free webinars so that you can learn about the new features that they are constantly rolling out. The capability to create and send forms for an electronic signature through the HelloSign integration has been a huge improvement from our outdated process of trying to send and collect original documents through the mail.
We always get helpful, speedy customer service whenever we have questions.

Cons

One feature that would be really beneficial for us is a place where the hiring team can communicate and discusss the job itself. There is a discussion page for each candidate, but if anything changes with the job requirements - like the hours, schedule, location, etc) - we can't communicate that within Jazz within putting it on a candidate's discussion thread.

September 2016

Emily from KTA

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2016

Look no further - You've found an ATS

I work in a recruiting capacity in the HR department of a mid-size company that utilizes Jazz as our recruiting software. As a growing company with strongly rooted family values, we are dedicated to making hiring decisions that will have a positive impact on our company's growth and image. Our HR department has been able to take our recruiting to the next level with Jazz since we can effectively track, source, and communicate with candidates from the moment we post a job up until we send out the offer of employment. Our company is not only dedicated to our employees, but also to each and every candidate that expresses an interest in employment with us; which is why, as a recruiter, my personal goal is to maintain communication with candidates at every stage, and Jazz makes that an EFFORTLESS process. I felt compelled to write a review for this software because not only is it a fantastic platform to use, but their customer service experience is unparalleled. They are always taking customer feedback into consideration and implementing changes that ease recruiting nuances, and unlike clunky applicant tracking systems of yore, they are constantly revamping their system to remain relevant with the latest recruiting practices. Anytime I interact with Jazz's product and customer service teams, they leave me confident in my decision to continue to utilize this system as a recruiting platform for years to come. I suggest you give their sales team a call and request a demo ASAP.

Pros

Ease of use
Innovative and Adaptive
Customer Support

April 2019

Sarah from Solution Tree

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2019

HR Director

My experience has been very positive. Once we purchased JazzHR, my sales rep was still present along the onboarding process. He didn't ditch us and made sure that we were connected to all the right people to work out any issues or questions we had. I will also say that we didn't have many issues in transition. We demo the system for a little bit and once our decision was made, it was just a matter of making our posting page with JazzHR live on our site. The company is very responsive to email and chat sessions.

Pros

This system is so easy to use. It's intuitive and allows for recruiting flow to be developed and followed consistently. The system also does a great job of bridging the gap of communication between the manager and the HR team. The discussion feature allows for real-time follow up along with the ability to store and contain all pertinent information regarding the status of a candidate in the hiring process. It's this feature that allows me to pick up where my talent acquisition manager has left off so that we can continue the hiring process as smoothly and seamlessly as possible. For a small HR team, this is critical. We no longer stress about taking vacations or getting sick. We now have a system that will allow us to cover for each other. This is by far the best feature about the system and the reason a company should seriously consider purchasing JazzHR.

Cons

I would just like to have a few more options as far as access levels for different people that might be apart of the interviewing/hiring process. However, I know that this is something that they are working on for future use. I would also love to have a mobile app so that my remote managers that travel a lot, can access candidates on their phone and reply to a candidate while sitting at the airport without pulling out their computers.

September 2016

Frank from The VSI Team

Company Size: 51-200 employees

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2016

It's simply Jazztastic.

When I joined The VSI Team I came to know this little tool that I had never seen before, it had an awesome UI, and an UX so smooth that I just felt like I was surfing through my workflows, literally surfing... I can sit and talk about the features Jazz offers like its automated customizable workflows, e-docs, ease of integration with other platforms like HackerRank, the Crod module which instantly gives you benchmarks to compare your performance, etc. But if I had to pick one single area where Jazz adds the greatest value is Candidate Experience. Granted, your Candidate Experience depends heavily on how your recruitment team operates, but Jazz significantly helps making life easier for your Talent Acquisition team by improving their response time, their abilities to stay in touch with candidates, simplifying their tasks, . As you know, today Talent Brand and Candidate Experience are factors that heavily influence how the talent market perceives us, this is specially true if we're talking about Tech Companies, and Jazz can be a valuable ally in managing your Talent Acquisition process to deliver the best service. Oh, did I mention our Hiring Managers love it? Oh and the support team rock!

Cons

The only drawback is in the reporting capabilities, it's missing some dashboards and the ability to keep track of your metrics, but I know from a good source that is about to change in Q1 2017.

April 2019

Stefan from ApTask

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

April 2019

Your Customizable Hiring Platform - Everything You Need

Cost effective, Time-saving, user friendly and helps you keep track of the candidates in progress. Their support team is quick at responses and resolutions. the best thing about Jazz HR is that they receive resumes from quite a few job boards and present them to you on one platform.

Pros

Jazz HR is customizable to great lengths to give you the exact result you need. It helps create a job to specifically mention what is needed to qualify with the set questions you can place for applicants to answer if they decide to apply to the job. the best part is that Jazz HR does the segregation to see who qualifies and then gives us a list of just the resumes that are a match. The access to templates and workflow is also a huge bonus. They also provide you the option onboard and complete everything with esignatures so its all paperless.

Cons

When the pros also become the cons - you get resumes that are a fit but the response is always overwhelmingly high. You have to go over the bulk resumes that qualify. The platform offers a huge set of features that may get confusing and not give you the desired result unless setup correctly which could be a draw back. Also the API can be limiting when it comes to in-house integration.

July 2017

Jessica from Tide University Laundry

Company Size: 51-200 employees


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2017

So easy to use! Best value for your money. Hands down.

I hire for basically the same job (or a few jobs) at 23 campuses across the U.S. A lot of ATS companies will charge you per location and even per user which obviously doesn't work for us. Jazz charges a flat fee per month with unlimited users, locations (called departments), jobs, and postings on free job boards. It's an incredible value for the money you pay. I'm still discovering new features and better ways to build my workflow and improve my screening process each time I log in.

Pros

I looked at a lot of different ATS options, and this one knocked everyone else out of the park. For the money you pay, it is definitely the best value. I love the many integration options. Instead of using my calendar, Asana, email, our application site, and spreadsheets for tracking candidates and reporting, Jazz allows me to have every part of my hiring and on boarding system in one place. The knock out questions and questionnaires have increased my ability to screen candidates as well, saving me the time I would have spent interviewing unqualified candidates. It's also very easy to set up and use. Customer service is on point, and they patiently walked me through the set up process and are quick to answer any questions that come up. I'm very happy with the decision I made.

Cons

So far so good. I really can't think of anything that I don't like about it. I would love to see them add an automated reference check to the system, but that's not super common with ATS anyway. They seem to be constantly improving the system and adding features. I imagine it won't be long before they add this.

May 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

If you need a new applicant tracking system, pick this. Super modern!

Relatively low cost, easy to use, live agents, modern & you can recommend ideas that go on their roadmap and eventually get implemented.

Pros

Finally, a modern applicant tracking system! I use JazzHR everyday at work and I can honestly say this is a user-friendly and intuitive ATS. It saves me a lot of time compared with my experience using other systems like Taleo. If anyone is thinking of switching to a new ATS system, this is it. You will not regret it! Plus they have live agents to support you with any questions you have and they will get you the information you need promptly.

Cons

Sometimes I have experienced 'bugs', but if you report it to their Customer Success team it will be looked into as soon as possible. When Amazon Web Services is down, Jazz may not function properly, but this can't always be avoided.

October 2014

Kate from JR Automation Technologies


Ease-of-use

3.5

Customer support

2.5

Functionality

4.0

October 2014

Review of Resumator - Three Months In

Pros

It is easy to use, and it's easy to step into and figure out without training. It can be as simple or as complicated as you need it to be, which is great for the wide range of hiring leads and personalities that I work with. It is a definite step up from the spreadsheets and Outlook folders that we had been using. Being able to track pipelines and jobs has made us more efficient.

Cons

There are a lot of little features that should be available and are not, like batch emailing candidates based on different criteria such as status or category. Also, it isn't possible to hide candidates that are inactive per job; however, engineering says they are working on this. Last time I made a suggestion to the engineering department, it was basically shot down unless a hundred or more of their other customers requested the same thing. I work with several software engineers, and while changes take time, it doesn't seem like a simple additional condition is too much to ask for.
Also, it isn't easy to cycle through candidates per job. I get taken out of the job and put back at the full candidate list for all jobs several times while trying to check out the candidate pool for one position. It can get redundant.
The biggest issue I have is that star ratings cannot be reset to no stars. I've had to completely delete candidates and re-enter them manually to get rid of star ratings. This is totally not ideal when several hiring leads are using this system, widening the room for error.

March 2018

Melanie from Gelfand, Rennert & Feldman

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

3.0

March 2018

Jazz HR is easy to use but could offer more

Pros

-The program is easy to use and easy to learn
-Many of the features are intuitive, like being able to drag and drop the ordering of questions in the applications
-Good integration with job boards

Cons

I feel like there are a lot of missing features that the program should have:
-Be able to hide jobs (we have a lot of old jobs that we still want to keep, but we don't need to see them constantly)
- Be able to select a default view (for example, always have it show Open Jobs when I go to the site rather than having to select that view
-Be able to pull PPC report by yourself, rather than having to contact support every time you want it
-Be able to set high priority jobs so they pop up to the top of your list
-Allow the search tool to search for similar names (example: searching "Melnaie" would also show "Melanie")
-Have a way to combine metrics for multiple postings (for example, we will often post a position several times before it is filled. It would be great to select multiple postings and then have it combine total applicants, total screened, total interviewed, etc. for purposes of reporting)