What is Wagepoint?

Wagepoint is a cloud-based payroll management solution that caters to small businesses helping them to pay their employees or contractors while remaining compliant with IRS regulations. It serves businesses across industries like banking, distribution, healthcare, retail and more.

Wagepoint can handle direct deposits, federal, state, and local tax reporting, W2s, W3s, 1099s and online pay stubs. It also offers multi-currency support. Wagepoint is compatible with Windows and MacOS operating systems.

Employers can share access with employees to view their personal information, including pay stubs, helping them replace the lost documents. Users accessing the system can add multiple “pay groups” to keep track of employees and contractors that ...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

163 Reviews of Wagepoint

Average User Ratings

Overall

4.70 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(127)

127

4 stars

(30)

30

3 stars

(4)

4

2 stars

(0)

0

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 163 results

January 2020

Tracy from Serene Accounting

Company Size: 2-10 employees

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Wagepoint to the rescue

Great customer service and easy use of product.

Pros

As an accounting firm that processes payroll for many clients, it's nice to have a payroll software that is easy to use. Our clients love the online portal and we love that employees can update their own personal information. Wagepoint support is great, and helps us with the set-ups that are less straight forward. Thanks to Wagepoint year ends are a breeze.

Cons

Reporting, I wish list would be that when I find a report that I like that there would be a way to bookmark the report. Also better reporting that shows the remittances made to Quebec and Federal. Right now this all in on report. Also an approval process, so that once I have submitted payroll, that there was a final approval process by the client.

October 2019

Markus from Bookkeeping by Markus

Company Size: 1 employee

Industry: Accounting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Wagepoint Rocks!

I very much enjoy Wagepoint - and if there's any struggles or questions, the support team is a quick email away. Their support team finds you the answer and actually helps you, which is why I didn't bother using QBO's built-in payroll... Their support team is nowhere near as helpful as Wagepoint's.

Pros

Compared to other softwares, Wagepoint sorts things in logical places, which in turn makes things easy to find. Learning the layout comes with ease. The auto source deduction remittances have also been a huge life saver - less things to worry about!

Cons

If there was a con, like a missing report or details we wanted to see, we simply suggested and asked if something like that could be created... And a couple months later, they actually made it happen!

November 2019

Gerry from Priority Business Solutions

Company Size: 2-10 employees

Industry: Accounting

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Service Extraordinaire!

The AWESOME support team provides answers almost instantaneously for any questions or concerns. This type of response and caring are beyond my wildest dreams. Very seldom have I had to wait beyond 24 hours for a response, which may ask for further clarification of the question or it could be the needed answer and action requirements are spelled out for dealing with the problem at hand.

Pros

Wagepoint is very user-friendly and intuitive.

Cons

Silly as it may sound.....the pulldown menus....not being able to use the "triangle" and having to just click into the box has played havoc with my mind. There used to be a "knowledgebase" where you could go and easily find a solution to your problem without having to overthink how I need to ask the question to get an answer, before having to send out a note to the support team. This has now gone by way of the dodo bird and quite honestly I feel it should be revived.

Response from Wagepoint

Replied November 2019

Hi Gerry! Thanks so much for your positive review. In relation to your concern about our knowledge base - we switched systems a few months back, so the KB is now housed at wagepoint.kayako.com. You'll be able to find all our updated articles there for your reference :) We appreciate you being a customer and sharing your feedback! Please reach out if you have additional questions or recommendations. Thanks again! Erika

July 2019

Jason from Green Essentials

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

July 2019

Waste of Time and Money

Run away!

Pros

It had the appearance of functionality. At first, I thought they understood the withholdings and filings that needed to be made.

Cons

We had issues from the moment we started the setup process (which was not as straightforward as the web site led us to believe ). Many things needed to be clarified and corrected after the setup process and Wagepoint was not available for quick contact most of that time. Customer service is nearly non-existent. But the final reason we left was that their ACH processor, NatPay, suggested our business was related to products we have nothing to do with and WITHOUT PROVIDING ANY DATA placed the burden of proof on us. This happened without warning and Wagepoint simply parroted their inquiry. In fact, the evidence they asked from us was our URL, as if that would have proven anything. I could have given them any URL I wanted. This silly request from an already difficult little Canadian company (Yes, based on Nova Scotia) was not worth my time, trust, or effort and we fired them. Now, we pay them nothing to do what we were already half-doing to begin with to support our completely legal and ethical company that has nothing to do with the shady business they suggested. I would disagree with the user whose review stated you get what you pay for with Wagepoint. I did not pay to be irritated by a service company.

Response from Wagepoint

Replied July 2019

Hi Jason, I'm sorry to hear that you didn't have a good experience while getting set up with Wagepoint. As a payroll company, we are required to put all prospective customers through rigorous screening before we can do business with them. While we're attempting to better our processes, there are times when legitimate companies get caught in the risk filters. This might be the case with your company. Unfortunately, as a company policy, we cannot override those decisions. I understand your frustration and I'm sorry that we couldn't work with your business. Sincerely, Shrad Rao, Wagepoint CEO

October 2019

Michael from Sovereign Cloud Accounting

Company Size: 1 employee

Industry: Accounting

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Top Canadian Option for Payroll

It is the only payroll software I use for my clients and is the recommendation I make to others when consulting on payroll software. Wagepoint is a great company with incredible people. In the past 18 months I have been using Wagepoint I have had nothing but incredible service and happy clients.

Pros

Customer support is incredibly fast, efficient and knowledgeable. Product is easy to use and thus my recommendation for small business owner's doing their own payroll. Reports are better visually than other payroll providers. Great value for money.

Cons

I don't like the prefill on the stat holiday calculation based on 1/28. In reality stat holidays are bit trickier to calculate in Alberta than a straight formula.