Wagepoint Software


 

Wagepoint is a cloud-based payroll management solution that caters to small businesses helping them to pay their employees or contractors while remaining compliant with IRS regulations. It serves businesses across industries like banking, distribution, healthcare, retail and more.

Wagepoint can handle direct deposits, federal, state, and local tax reporting, W2s, W3s, 1099s and online pay stubs. It also offers multi-currency support. Wagepoint is compatible with Windows and MacOS operating systems.

Employers can share access with employees to view their personal information, including pay stubs, helping them replace the lost documents. Users accessing the system can add multiple “pay groups” to keep track of employees and contractors that are on different pay schedules.

Wagepoint offers “Switch It” feature, wherein organizations switch over the existing payroll system to their own. Services are offered on a daily basis that includes support via phone, email and through other online resources.

 

Wagepoint - Company info
 
  • Wagepoint - Company info
    Company info
  • Wagepoint - Dashboard
    Dashboard
  • Wagepoint - Payroll
    Payroll
  • Wagepoint - Settings
    Settings
  • Wagepoint - Personal details
    Personal details
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

96 Reviews of Wagepoint

 

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Software Advice Reviews (8)
More Reviews (88)

Showing 1-8 of 8

Raquel from 1QB Information
Specialty: Software / Technology

February 2016

February 2016

Amazing Customer Service. Easy Functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The ease of use of the product and the customer service is amazing.

Likes Least

The lack of reports. Would like to be able to customize reports. Run reports on individual employees and annual reports.

Recommendations

Be through in making a list of what you require and have a wish list but not necessary.

 
 

Terrence from Source Flooring and Specialties
Specialty: Manufacturing

November 2015

November 2015

above par and definately worth ustilizing as a solid workplace tool.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The ease of use of the Wagepoint website is amazing. It gives clear descriptions of deductions as well as allows one to keep a solid record without all the mess of paperwork.

Likes Least

Absolutely nothing, I feel the site is accurate and on point.

Recommendations

Like most websites just take the time to familiarize yourself. It really is easy to navigate.

 
 

Mike from Source Floor & Specialties Inc.
Specialty: Manufacturing

November 2015

November 2015

Super Convenient

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The user interface is simply laid out and very easy to use.

All of my records are easily accessible any time.

I like not having to get an actual paper pay stub every two weeks.

Likes Least

No issues, so far. I can't even make something up, as the product has served my needs very well!

Recommendations

Try to have a few answers for each question and give personal experience.

 
 

Derek from Source Floor & Specialties Inc.
Specialty: Manufacturing

November 2015

November 2015

reliable, trustworthy

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It works well and has been proven to be very very very reliable most of the time. I am just trying to reach 50 characters by now, I don't run the system I just receive payment from you

Likes Least

It has screwed up a couple times on late payments but very infrequent. Seems to work most of the time when it should

Recommendations

I don't use the program myself so can not provide this information.

 
 

Tamara from Chai Bakery
Specialty: Food / Beverage

November 2015

November 2015

Awesome Software!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

As a small business and first time user it's easy to navigate and doesn't take much time at all. I was impressed at how easy they made the daunting task of payroll.

Likes Least

I haven't found anything I dislike about the product so far.

Recommendations

Use WagePoint. You'll be surprised at how easy it is and how it takes the confusion out of payroll.

 
 

Crystal from Source Floor & Spec
Specialty: Manufacturing

November 2015

November 2015

Most User Friendly Payroll Company I've Used to date!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The website is very easy to use both as administrator and an employee. I've used other payroll companies (Payworks & Ceridian) both as an administrator and an employee and found this very user friendly compared to other sites. Everything is very straightforward, explanatory and easy to find.

Likes Least

I have no complaints about Wagepoint to date. Everything on their website is very user friendly and easy to find. I haven't had to use customer service yet for anything however our administrator has and I know he's said they have been incredibly helpful any time he has required any help or had questions.

Recommendations

Definitely compare it to other software you've used whether it is as an administrator or an employee. It's hard to evaluate if you haven't compared to any other software.

 
 

Brett from Law Office of Brett E. Blumstein
Specialty: Legal

October 2015

October 2015

Easy to use and friendly help when needed

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the reasonable cost and the friendly customer service.

Likes Least

I haven't had any negative experiences as of yet. They seem to have all the options of the more expensive software without any downside that I have seen.

Recommendations

Make sure that you get what you need when you are looking to save some money on software of this type.

 
 

Ross from Source Floor & Specialties Inc.
Specialty: Construction / Contracting

October 2015

October 2015

Wagepoint is easily the best payroll service we've used.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

They respond to email questions *immediately* - an absolute treat to deal with. I never have to wait long for an answer (like, a couple hours at MOST), and they're more interested in making sure that they've solved your problem and you're satisfied than just "getting rid of you".

Likes Least

Sometimes if you wait till the last moment to process your payroll their servers are busy, but it doesn't happen often.

Recommendations

Ask some test questions to see how long they take to respond. Wagepoint has set the bar VERY high - you actually deal with one specific person on your question instead of getting shunted around from one generic call centre person to another (I'm looking at you, ADP).

 
 
 
Showing 1-20 of 88

Joy from Bolloré Transport & Logistics
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Excellent customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software helps manage employees on different schedules, contractual and permanent. It makes it easy to pay workers, calculate taxes with ease and directly deposit the salaries to the employees using the software. It is simple to understand and user friendly.

Pros

I must comment on the customer support team, they are always ready to help and respond to customer queries. Is it very useful in paying contractual staff daily , weekly and montly.

Cons

It is only suitable for small organizations, this limits its use in large multinational companies.

Review Source: Capterra
 

SUNDEEP from ADP
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2018

December 2018

WAGE POINT-REVIEW

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

good

Pros

software has good functionality it is well designed

Cons

software has lease performance need improvement on performance

Review Source: Capterra
 

EBIN from RightVows Job Store
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

One of the best tools to manage employee payrolls

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We can now manage our employee payrolls more easily with the use of Wagepoint

Pros

We are regularly using Wagepoint as we have employees on multiple countries and needs to manage them simultaneously. This task is done through Wagepoint and we are happy with it. The monthly report is easy and rich with all the needy features. We can get the payroll and the statements done in a small matter of time by using Wagepoint

Cons

The main issue is that multi currency support is not yet implemented and it needs to be added asap

Review Source: Capterra
 

Marc Eric from Cloudmeb
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Best Canadian Payroll

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

LOVE wagepoint, always there to help and give assistance when you need it.
Super easy and clean

Pros

Ease of use
Clean interface
Excellent service

Cons

Partner program
New client setup and onboarding

Review Source: Capterra
 

Christopher F. from NAMI TENTOU
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Amazing Full Features Automatic Payroll!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's been excellent and I hope to stay with them for years. I'm able to run my business without worrying about the headache of payroll.

Pros

I decided on this product just for the automatic tax filing of the 1099s/W2s and quarterly reports on my behalf. Anything to help save me time from doing any tax work is fully appreciated. The website actually goes well above and beyond with the free reports you're able to generate for your needs, the flexibility of modifying payments and running one time payments, it's so fully featured I'm amazed at how it's able to stay so cheap and offer so much.

Cons

If I had to name one thing it would be the lack of easy documentation for doing more complex payroll activities, such as garnishing an employee for child support but a simple email to their support email and I got my answer.

Review Source: Capterra
 

Melissa from Mariner Seafoods Inc.
Number of employees: 1 employee Employees number: 1 employee

September 2018

September 2018

good for the basic office

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

easy to use payroll system that i use with my qbonline

Cons

nothing that is bad about it, very effective

Review Source: Capterra
 

Stephanie from Argyle Associates
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Wagepoint Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Finally I can access my pay stubs through a cloud based software. I can also keep a closer eye on necessary deductions and leave balances.

Cons

I do not have any complaints about this software.

Review Source: Capterra
 

Kiran from Lokafy Inc.

June 2018

June 2018

Simple and Effective, Exactly what you need from a Payroll System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that it takes care of everything for me, remittances to CRA, vacation, ROE, even covers contractor payment (including generating the contractor tax forms). I looked at other payroll solutions but they came up short in one way or another. I was completely new to Payroll, and every time I called, I was able to reach someone knowledgable who guided me at every step of the way. I've already recommended Wagepoint to 3 other founders. There's a lot to do as a startup founder, so it's nice that Wagepoint takes care of a lot of the complexity around Payroll.

Cons

I think they could add more features; like managing team schedules, vacation, feedback, etc. I believe they are working on some of these features already. Those would be nice for them to have as optional add-ons.

Review Source: Capterra
 

Tina from Katal Energy Inc.

June 2018

June 2018

Constantly changing, customer service is sub par

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The interface is attractive and colourful, all back end accounting is done easily and prepared for you. Easy access to the site set up was easy but not easy to customize based on specific needs for different companies.

Cons

Customer services takes their time to review support requests, communication lacks from this company, constantly changing the site and functions making it a learning curve every time you run payroll. Some reports needed they don't even have access to

Review Source: Capterra

  Response: Wagepoint, Wagepoint

Date: June 2018

June 2018

 

Hi Tina,

I'm sorry to hear that you have been having issues with support. Would you be open to having a quick call to discuss your issues in more detail?

Regards,
Leena

 

ravi from Open Access Technologies, Inc.

May 2018

May 2018

Interactive website and easy payroll system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Payroll is managed in a few clicks and it is made so easy to handle by making it so interactive and yet so simple. Customer support answer all the queries of our company very fast.

Pros

It is a very simple way to deal with payroll needs. The software does according to the name. If once it is setup the worries are gone and payroll is managed in few clicks. The most important aspect is the customer support which is so ready to help you at any time. They reply so fast to all of the queries.

Cons

Some more customization should be permitted and the server should be made a little faster. Still they do tremendous work for us but a little more speed can be expected. Approval for payroll print should be a feature too.

Review Source: Capterra
 


May 2018

May 2018

Great for small business to manage payroll

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

All I have to do is login every 2 weeks to put in contractor hours and employee time. Payroll is processed and they automatically deposit into our accounts.

Cons

It was difficult to set up. I have no payroll or tax background and I was confused as to what I needed to do to comply with state and federal laws.

Review Source: Capterra
 

Eric from Pareto Business Solutions Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

An experience in frustration and bewilderment

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We received no benefit from this software. Instead it was a giant waste of time and effort working with this company.

Pros

I do not have any thing good to say about the use of this product. The project was a complete waste of time due to Wagepoint.

Cons

We spent about a week and a half getting it setup. We were told we were good to go. An hour later we were told our account was closed, and could not get a reason. Then, in that e-mail chain of being informed we could not use the service, the message was sent to a different company. If a company cannot be trusted to communicate without improperly sending communications to another party, I could not in good faith trust them to handle our employees banking and other personal information.

Review Source: Capterra
 

Laura from Side Door

May 2018

May 2018

Once in, incredibly intuitive and easy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I can do payroll in less than a minute. Also, it protects me from myself by taking the deductions out of my bank account to pay the government, so we don't worry about remitting that separately every month anymore.

Cons

It was a little tricky to navigate the setup, but the customer service was incredibly personal, fast and effective.

Review Source: Capterra
 

Lynn from Paridon Horticultural Ltd.

May 2018

May 2018

Wagepoint staff are remarkable!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love the ease in which to enter all my employee data, have my own control over input without depending on a customer service rep to call me and communicate information over the phone.

Cons

At this point I don't see any negative aspects. I have not yet tried to input payroll from another area other than my computer at work, so I'm looking forward to trying that out one day.

Review Source: Capterra
 

Hans from Hotel Ambrose

April 2018

April 2018

Great payroll software and service, but could use polish

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Love the series that come with the software. Payroll is fast in most cases. Track app is also really cool, but in obvious beta. Really looking forward to it becoming fuller (would be amazing to see scheduling and timesheet management!).

Customer service is e-mail only, but they are super helpful and thorough.

Cons

The whole interface is a bit dated, and for some reason, everything is squished into a small division on a page. Making the window bigger doesn't show extra information. It seems limiting, and the next two issues probably stem from this design choice.

Paying vacation is a pain. You have to take the accrued vacation, then divide it by their pay, so you can add it to the pay in HOUR format. Why not just have the information available on the main payroll screen and add it as dollar amounts? Strange manual work for a product that is so automatic otherwise.

Adding tips is a strange too. You have to manually choose to add tips every time. Should be configurable to always show tips column, for example.

Reports could be more customizable. Like totals for specific time periods.

Quebec support could be a bit better.

Review Source: Capterra

  Response: Wagepoint, Wagepoint

Date: April 2018

April 2018

 

Hi Hans,
We are making some design upgrades to the product (estimated release by the end of Q2 2018) that I think will make the process a lot smoother for you. If you are open to it, I'd love to share the designs with you and get your thoughts.
Regards,
Leena

 

Nicole from Grove City Optical

April 2018

April 2018

Easiest system I've used to date!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Set up is super super easy. Like all new products, I thought it might be difficult but this did not disappoint.

Cons

I really have nothing bad to say. It's new for us and customer service has truly been excellent at helping us work through kinks

Review Source: Capterra

  Response: Wagepoint, Wagepoint

Date: April 2018

April 2018

 

Hi Nicole,
Thank you for the kind feedback, and we're happy to hear that you are having a great experience so far. If there's anything we can do to help, please feel free to reach out anytime.
Regards,
Leena

 

Amanda from Birch Accounting & Tax Services Ltd.

February 2018

February 2018

Hands on support and set up for all my clients, whether they are my first or fifth.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Single login for all client files. The support team is able to respond usually same day or at the latest the next morning. Straight forward processing.

Cons

That it won't track advances (issuance and repayments) so I have to manually track to ensure that everyone has repaid.

Review Source: Capterra
 

GENICE from The Massage Boutique

January 2018

January 2018

Simplicity

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that the software is User friendly software. The simplicity of the software makes payroll a cinch.

Cons

What I like least about the software is not being able to contact a person directly. Every business should give the customer an opportunity to speak directly to a person.

Review Source: Capterra

  Response: Wagepoint, Wagepoint

Date: January 2018

January 2018

 

Hi Genice,

Thank you for your feedback.

Unfortunately, at our current size, we don't have the ability to provide dedicated phone support. We have an answering service in place that ensures all customer calls are picked up and converted into support tickets.

That said, as our company grows, we will continue to focus on how we can improve the customer experience.

Regards,
Leena

 


December 2017

December 2017

Amazing experience - great experience for mgm't and employees!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

- simple, quick, easy to use
- great "bang for your buck"

Pros

- simple, straight-forward, easy to use
- clean interface
- easy for employees to login and see paystubs/pay history & change banking info

Cons

- no user levels - either employee or admin, without any options in between to enable "approval flows", etc.

Review Source: Capterra
 

Morjerie from MarketTap Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Amazingly easy to use and fantastic customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use and setup the payroll for our company so it will be able to grow with us.

Pros

The software was very easy to use and the customer service was fantastic. Thanks to my Customer Success Manager, who provided a great customer service experience. With her help and guidance I was able to set up the system, add my employees and get started within a couple of hours. This system is easy to use and essentially follows a step by step process that guides you to complete your payroll. Easy to access reports and very simple to set up the portal for our employees to get their stubs.

Cons

There could be some better how to information on site and if all types of income being paid could be visible at the same time on the data entry page would be good.

Review Source: Capterra