Wagepoint Software

4.72 / 5 (113)

About Wagepoint


Wagepoint is a cloud-based payroll management solution that caters to small businesses helping them to pay their employees or contractors while remaining compliant with IRS regulations. It serves businesses across industries like banking, distribution, healthcare, retail and more.

Wagepoint can handle direct deposits, federal, state, and local tax reporting, W2s, W3s, 1099s and online pay stubs. It also offers multi-currency support. Wagepoint is compatible with Windows and MacOS operating systems.

Employers can share access with employees to view their personal information, including pay stubs, helping them replace the lost documents. Users accessing the system can add multiple “pay groups” to keep track of employees and contractors that are on different pay schedules.

Wagepoint offers “Switch It” feature, wherein organizations switch over the existing payroll system to their own. Services are offered on a daily basis that includes support via phone, email and through other online resources.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

113 Reviews of Wagepoint

Average User Ratings

Overall

4.72 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(88)

4 stars

(21)

3 stars

(2)

2 stars

(0)

1 stars

(2)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 113 reviews

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June 2016

Caitlin from Plum.io Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2016

Best payroll provider!

We switched our payroll from Ceridian to Wagepoint 2 years ago. I dreaded having to login to Ceridian because it was so archaic and not user friendly at all. It was so hard to find information. I could feel myself getting emotionally frustrated. I hated that I was asking my employees to also use such an outdated piece of software that would also cause them frustration and pain. Then I switched to Wagepoint and my biggest regret was that I didn't switch sooner. Wagepoint is sooo easy to use, it's incredibly automated and their team is incredibly helpful. I never have to worry about anything with Wagepoint. I never miss a payment, I never pay late because of a holiday. I love that it modern and easy for my employees to use. Using Wagepoint is the best decision I have ever made when it comes to payroll!

Pros

Automated. Payroll happens seamlessly every two weeks. Beautiful easy to use interface. Excellent Customer Service. I'm never late with payroll because of a holiday. My employees enjoy using Wagepoint.

Cons

I honestly have never come across a con while using this software. Anytime I've had a question I get immediate support.

July 2016

Celeste from Fresh Restaurants

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2016

This software will make your life so much easier!!!

Wagepoint is so easy to use! Friendly staff who will go above and beyond-- couldn't imagine doing payroll without them!

Pros

-Ease of use-- this software makes complete sense.
-Great staff with a fast response time.
-Love how staff can check their own paystubs and T4s on their own online account-- environmentally friendly and time-saving not having to print them each time!

Response from Wagepoint of Wagepoint

Replied August 2016

Hi Celeste, I'm so happy to hear that you love the app and our service. Amazing customers like you make it easy for us to go above and beyond :) If you need anything at all, please feel free to reach out to us anytime. We're always here for you. Regards, Leena Thampan Head of Marketing & Customer Success

August 2016

Alison from Marcato Digital Solutions

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2016

Amazing Payroll Software!

Wagepoint has been attentive to our needs and thorough with their service from the beginning when we started working with them in 2010. All the support staff are fantastic to deal with and the software makes the payroll part of my job a whiz.

Pros

Fast customer support, the ability to process everything myself, the ability to customize payroll needs, the use of automated reporting and automated remittance and the ease of use

Cons

Xero integration does not work in the easiest way for all customers

Response from Wagepoint of Wagepoint

Replied August 2016

Hi Alison, We're just as excited about having you as a long time customer :) Thank you for all the kind words, and we appreciate you taking the time to share this feedback. I'll be sure to share your comments about the Xero integration with our dev team and and see if we can make it even better. In the meantime, if you need anything at all, please feel free to reach out to us via support@wagepoint.com, and we'd be happy to help! Cheers, Leena

March 2017

Krista from Green Brick Labs

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

2 of 5

March 2017

The best choice for a small - medium business

We have been with Wagepoint for almost 3 years now. There are a couple of features that I would like to see added, but otherwise the UI and functionality are quite good. The thing that really sets Wagepoint apart is their customer service. I am always impressed by their attentiveness, accessibility and ability to fix all of my problems!

Pros

The customer service and the intuitive UI. I also really appreciate the reminder emails.

Cons

I would like the software to pro-rate pay if I have a new employee starting mid pay period. I would also appreciate the option to rollback the payroll if I catch an error (however, their CS can do that for you if you ask!).

Response from Wagepoint of Wagepoint

Replied June 2017

Hi Krista, Thank you for taking the time to share this review. We are actually working on a mid-cycle feature that will prorate the pay based off an employee's hire date, even if they start mid pay period. We'll be sending out an email notice when this feature is released along with some other exciting updates :) It is feedback like yours that helps us improve our product. Thank you for all your support. Cheers, Leena

June 2016

Jennie from Moore Details Bookkeeping

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2016

Wagepoint will eliminate your payroll pain

My practice was eager to streamline its workflows as it related to payroll. We have fully embraced Cloud Technology and with such needed to find an online solution for payroll. Since implementing Wagepoint our firm has saved roughly an incredible amount of time, we now can focus on what our client really want.....Feedback.

Pros

Not sure if 1500 characters is enough to mention all the Pros. So here they are in short form: Employee Portal for employees to view T4 & Paystubs and change address info. Direct deposit. Auto remittance to CRA for payroll deductions. Auto remittance to WSIB for workers compensation premiums, auto Record of Employment generation (perfect for seasonal clients), EHT remittances, easy reports to export to Quickbooks Online or other cloud accounting solutions. Employees can divide pay into 3 CDN$ bank accounts. Multiple pay groups allowed. Easy to implement. Customer service totally ROCKS!!! Easy request to auto populate deductions....AND HERE IS THE BEST PART.....it automatically calculates Stat Pay!!! Whoot Whoot!

Cons

I would like to see more time keeping applications be able to integrate into this platform.

February 2019

Dana from Ridi Accounting LLC

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2019

One of the Best Payroll Softwares

Wagepoint is very easy to use and has always provide the most accurate info and reporting. Not only is it an amazing payroll software but their customer support is the best I've ever seen. I never have to worry about running into problems because I know that they will respond quickly and help me resolve and issues I have.

Pros

This software is extremely user friendly, it provides reminder emails, I am able to customize payroll and the deductions needed, and the customer support is the best I have ever experienced.

Cons

I do not have any complaints with this software. On the rare occasion that i have an issue, their customer support if on top of it. I never have to wait and always receive a quick response.

July 2016

Deborah from NannyTax

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2016

We love Wagepoint!

Wagepoint has provided amazing support and service. Their product is exceptional, and their response to any situation is quick and reliable.

Pros

Wagepoint is available 24/7, is so simple to use, and is accurate an reliable.

Response from Wagepoint of Wagepoint

Replied August 2016

Hi Deborah, We love you right back :) Thank you for being so awesome and supportive as a customer. We really appreciate it. If you need anything at all, feel free to reach out to us anytime. We're always happy to help. Regards, Leena Thampan Head of Marketing & Customer Success

April 2018

Hans from Hotel Ambrose

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Great payroll software and service, but could use polish

Pros

Love the series that come with the software. Payroll is fast in most cases. Track app is also really cool, but in obvious beta. Really looking forward to it becoming fuller (would be amazing to see scheduling and timesheet management!).

Customer service is e-mail only, but they are super helpful and thorough.

Cons

The whole interface is a bit dated, and for some reason, everything is squished into a small division on a page. Making the window bigger doesn't show extra information. It seems limiting, and the next two issues probably stem from this design choice.

Paying vacation is a pain. You have to take the accrued vacation, then divide it by their pay, so you can add it to the pay in HOUR format. Why not just have the information available on the main payroll screen and add it as dollar amounts? Strange manual work for a product that is so automatic otherwise.

Adding tips is a strange too. You have to manually choose to add tips every time. Should be configurable to always show tips column, for example.

Reports could be more customizable. Like totals for specific time periods.

Quebec support could be a bit better.

Response from Wagepoint of Wagepoint

Replied April 2018

Hi Hans, We are making some design upgrades to the product (estimated release by the end of Q2 2018) that I think will make the process a lot smoother for you. If you are open to it, I'd love to share the designs with you and get your thoughts. Regards, Leena

July 2016

Nicole from First service dental supply

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

July 2016

GREAT and EASY to use

Use wagepoint for my payroll service and love that it is quick and easy to use. Helped us when our accounting program stopped being supported and tax tables were not available.

Pros

Ease of use and ability to access reports

Cons

That vacation is only accrued by percentage instead of hours as all our employees receive 3 weeks vacation and the accrual in wagepoint does not accurately reflect this. None of my employees are receiving notifications that their pay stubs are available.

Response from Wagepoint of Wagepoint

Replied August 2016

Hi Nicole, Thank you for your kind words, and we also appreciate you taking the time to share your feedback. We took a look at your account set up and noticed that employees had not been invited to set up their Wagepoint self-serve accounts. We have taken care of this on our end, so moving forward, your employees will receive an email notification to let them know their pay stubs are ready for viewing. As for the vacation accrual, would you be interested in a demo of our paid time off management app, Luna? It's fully integrated with Wagepoint and vacation balances are automatically updated. It might help with the issue you are experiencing. Either way, I look forward to hearing from you. Regards, Leena Thampan Head of Marketing & Customer Success

September 2016

Bill from Smart Skin Technologies Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2016

Wagepoint - great payroll service at a very reasonable price

Have used Wagepoint for about 3 years and have only had 3 or 4 instances when I needed any assistance. Each time they solved my issue in a super prompt and friendly manner. I have had previous experience with a different major payroll service provider and they are not even in the same league as Wagepoint when it comes to Customer Service.

Pros

Website is very friendly; easy to learn, easy to use and an average payroll requires very little time to complete. We don't even have to distribute paystubs. Wagepoint does that for us by providing each employees with online access to all their personal information.

Cons

Nothing is perfect but I can't think of any suggestions for improvement

December 2018

Joy from Bolloré Transport & Logistics

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Excellent customer service

The software helps manage employees on different schedules, contractual and permanent. It makes it easy to pay workers, calculate taxes with ease and directly deposit the salaries to the employees using the software. It is simple to understand and user friendly.

Pros

I must comment on the customer support team, they are always ready to help and respond to customer queries. Is it very useful in paying contractual staff daily , weekly and montly.

Cons

It is only suitable for small organizations, this limits its use in large multinational companies.

September 2018

Marc Eric from Cloudmeb

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Best Canadian Payroll

LOVE wagepoint, always there to help and give assistance when you need it. Super easy and clean

Pros

Ease of use
Clean interface
Excellent service

Cons

Partner program
New client setup and onboarding

November 2015

Crystal from Source Floor & Spec


Ease-of-use

5 of 5

Functionality

5 of 5

November 2015

Most User Friendly Payroll Company I've Used to date!

Pros

The website is very easy to use both as administrator and an employee. I've used other payroll companies (Payworks & Ceridian) both as an administrator and an employee and found this very user friendly compared to other sites. Everything is very straightforward, explanatory and easy to find.

Cons

I have no complaints about Wagepoint to date. Everything on their website is very user friendly and easy to find. I haven't had to use customer service yet for anything however our administrator has and I know he's said they have been incredibly helpful any time he has required any help or had questions.

July 2016

Tina from Bio HiTech Energy Canada Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2016

WagePoint is Awesome

It has been easy learning payroll using wagepoint. Customer service is great and very fast at providing help.

Pros

easy to use, great customer service, fast response

Cons

reports are confusing. Takes a bit of time to break all source deductions of EE and EP down to enter into accounting

Response from Wagepoint of Wagepoint

Replied August 2016

Hi Tina, I'm really glad to see that you are happy with our app and our service. I'll be sure to share your feedback re: the reports with our dev team and see if we can make the process smoother for you. In the meantime, if you need anything else, please feel free to reach out to us via support@wagepoint.com at any time, and we'd be happy to help! Regards, Leena Thampan Head of Marketing & Customer Success

October 2015

Ross from Source Floor & Specialties Inc.


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2015

Wagepoint is easily the best payroll service we've used.

Pros

They respond to email questions *immediately* - an absolute treat to deal with. I never have to wait long for an answer (like, a couple hours at MOST), and they're more interested in making sure that they've solved your problem and you're satisfied than just "getting rid of you".

Cons

Sometimes if you wait till the last moment to process your payroll their servers are busy, but it doesn't happen often.

January 2019

Dana from Breeding insulation

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Easy paycheck

It has saved ton of time and money and able to keep track of everything in one spot

Pros

Keel up with timesheets do payroll all in one saves time and money

Cons

Can't say anything negative at this time

June 2016

Marko from FunnelCake

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2016

Amazing customer service, easy platform

We're a small company and used Wagepoint from day one. The team has been fantastic in helping solve issues (like adjusting EI), educating us when we do something for the first time (like letting go of a staff member). The software is easy, but the customer support is truly the best part.

Pros

Ease of use. At first I was doing manually payrolls each week, but then got set up for automatic payroll and that made everything feel like magic.

Cons

Would like some additional support for when hiring a staff member to pro-rate their first pay automatically, but right now customer support helps with that.

June 2016

John from JMS Services, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2016

Wagepoint to the rescue....

"Thank You" for such a great payroll program. I was audited last week by the state tax department of WV and everything was perfect. I was able to go onto the Wagepoint website and pull off all the documents that the auditor had requested. I overpaid $173, but that was paid in by me, (my fault), before I switched to WagePoint. Thought you might like to know that it was a great audit and I was of course a happy camper. Your customer service people are also great to work with and they return phone calls very promptly. Super happy that I switched over to WagePoint, it is saving me hundreds of dollars a year compared to my old payroll system.

Pros

You can put it on auto pilot and it makes payroll life easier. It only takes me 5 minutes or less to do the payroll.

Cons

nothing I can think of...

July 2016

Popy from Charity Republic

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2016

Love Wagepoint, makes my life so much easier!

I don't often write reviews but this software makes my life so much easier and they have the best customer service ever. We run a software company and they model the type of customer service every company should offer. They respond to our questions right away and go above and beyond. They are also readily accessible via telephone, any time. Even during 'off' hours, we'll get a response.

Response from Wagepoint of Wagepoint

Replied August 2016

Hi Popy, Thank you for being so awesome :) Customers like you make all the difference, and we wouldn't have made it as far as we have without your support. If you need anything at all, you know where to find me :) Cheers, Leena

September 2018

Christopher F. from NAMI TENTOU

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Amazing Full Features Automatic Payroll!

It's been excellent and I hope to stay with them for years. I'm able to run my business without worrying about the headache of payroll.

Pros

I decided on this product just for the automatic tax filing of the 1099s/W2s and quarterly reports on my behalf. Anything to help save me time from doing any tax work is fully appreciated. The website actually goes well above and beyond with the free reports you're able to generate for your needs, the flexibility of modifying payments and running one time payments, it's so fully featured I'm amazed at how it's able to stay so cheap and offer so much.

Cons

If I had to name one thing it would be the lack of easy documentation for doing more complex payroll activities, such as garnishing an employee for child support but a simple email to their support email and I got my answer.