Youmanage review

Our overall experience has been mainly positive. There have been a few issues and we have been frustrated occasionally with some of the programing structures. Our employees are able to book holiday and amend their personal details, which is the basics of what we needed. We still have to hire a consultant to manage our employee queries with Youmanage which is not ideal.

Pros

The reporting function is great - it is so easy to tailor and you can gain some really valuable insights.
The landing page is OK, it has helpful boxes in order to quickly view data. The email notification templates are easy to amend.
It's really customisable and the user can tailor the system easily, without having to go to the developers. This is great with you have different jurisdictional requirements for logging data.

Cons

The structure of the absence approver hierarchy is complicated. It is based on managers, not on departments which is difficult when there are different managers in the same department and they all need to view each others absence planners.

Perfect HR platform solution for us

From our first conversation with Youmanage staff we have been welcomed and supported all the way in. We are after nearly a year still working on adopting all of the available functionality, but we are fully supported throughout our journey. The online help library and support tools are excellent and we get very quick solutions to any issues we raise.

Pros

To be honest the key thing for us as a charity was the price, which is extremely competitive. As we got further into it we also found the functionality was equal to many more expensive platforms. Our HR staff who have used other platforms are impressed by the number of boxes it ticks for streamlining our previously paper and MS office based processes. It save us hours a year just in holiday calculations and the self service element is a boon.

Cons

I'd like to see more options to format some of the forms etc. to reflect our existing documents as there is a cultural change issue in getting managers used to using different formats which don't always seem at first sight to reflect the elements we have developed in house over time.

A good all-rounder

The system has come a long way in the last year, updates to the dashboard and back end have been much more regular and progressive. The support team are great too and I have a good rapport with them. I never feel like I'm asking a silly question, they answer them all with honesty and clarity.

Pros

Good value for money. I like that the software is regularly updated. It's quite flexible to set up the way you want it via the admin settings without having to reach out to the support team.

Cons

Can sometimes be a little tricky to manipulate custom reports. There can sometimes be mismatches or duplications due to tasks carried out by admin vs manager, for example the system does not notify you if you put in an absence record that the employee may already have pending.

Not sure how I managed without it!

Overall very happy with the system, generally very reliable, responsive & cost effective, definitely makes my life much easier so thank you Youmanage

Pros

Central database for employee information across the group allowing records to be maintained/updated & shared where appropriate with ease. Love the planner as able to track staff holidays & absences effectively, negating the need for unnecessary administration
User friendly system & Customer Services are very quick to respond to any queries

Cons

Would like to be able to overwrite "other" type absences with holiday records (as with sickness)
Would like timings on absence/sickness records rather than just am/pm options
System for adding multiple training records is not effective

Youmanage HR from a non HR perspective in an Admin role

Overall its positive, exporting to excel helps, document management is good

Pros

The dash board is useful to see at a glance who is in and out of the office and other key metrics.
Also automated emails of who is in and out of the office to key stakeholders is helpful

Cons

Holiday allocations can be tricky especially when dealing with staff on temporary/foxed term contracts

Youmanage - the user friendly

Pros

The system is incredibly intuitive and user friendly - it offers a comprehensive HR management solution for both managers and the team members. The system can be tailored to deal with all different shift patterns, and a big plus for us is that the Bradford System is integrated for sickness absence management.
As the software is developed by a small team the ability to speak to them for support and suggest improvements is just perfect.

Cons

I would honestly say there is nothing abut Youmanage that I don't like or find frustrating.

Peeps HR on Youmanage

Since working with You Manage I have been impressed by their professionalism, their commitment to the safety and security of data, their innovation and have always found them to be accessible, approachable and friendly whenever I have needed something complex explaining, which is often! t

Pros

The granular depth to which it is possible to configure the software, means only those who have the lawful basis to process data can process data, ensuring compliance in line with General Data Protection Regulations.

The ability to configure data deletion dates for individual pieces of data not entire employee records, means not having to delete data out manually in order to comply with General Data Protection Regulations.

Cons

The systems capability is enabled by its complexity, sometimes it can be a little too complex for those of us who are less tech savvy, however this has never proved to be a problem, because the team have always been quick to assist.

Great product for small businesses and excellent value for money

It's been an extremely positive experience. The team are fantastic if I need any help they are a phone call or email away and always respond quickly. They review and update the system features when needed and send out helpful guides to explain the changes. I would recommend to other small businesses!

Pros

I can keep all holiday, sickness, timesheets and appraisal/objective information in one place. I like that I can send out important communications through the system and get read receipts, saves on paper and securely storing pieces of paper. You can customise, absence reasons, recruitment and dismissal checklists (and more) to suit your business needs.

Cons

Was a little complicated initially to set up my team and the information I wanted to store. However, I must say that I opted to set it up myself and with a quick couple of phone calls to the team I was set up and ready to go.

Great Product

We have recommended YouManage to HR specialists and our business contacts as a good tool to have. The support has been great and the system has eased many of our internal functions. Our employees love it.

Pros

YouManage has been amazing for our organisation and the ease it has made on our administration has been perfect.

Cons

The system itself is a bit technical for some of our staff. It's not user friendly to some of them to make changes to the back-office within the system.