Cin7 Software


 

Cin7 is an inventory management solution designed for small and midsize retail and wholesale businesses. It offers inventory management, point-of-sale, warehouse management and reporting functionality within a suite. The solution can be deployed both as a cloud-based and on-premise system.

Cin7 features e-commerce integration that allows users to display the accurate pricing of items based on the stock’s real-time landing price. Users can track their inventory in real time, which helps with preventing overselling and over allocation.

Cin7 offers stock reorder functionality, allowing users to create purchase orders directly from the inventory portal during an inventory shortage. The solution also features third party logistics services, which helps users ship stock from their warehouses via registered logistics companies.

With the help of customized reporting and dashboards for tracking and monitoring all the inventory data, users gain a complete view of all their warehouse and shipping activities and are better equipped to make inventory and stock level decisions.

 

Cin7 - Inventory control
 
  • Cin7 - Inventory control
    Inventory control
  • Cin7 - Inventory management
    Inventory management
  • Cin7 - Multiple devices
    Multiple devices
  • Cin7 - Purchase order
    Purchase order
  • Cin7 - Stock tracking
    Stock tracking
Supported Operating System(s):
Mac OS, Linux, Web browser (OS agnostic), Windows 10

312 Reviews of Cin7

 

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Software Advice Reviews (12)
More Reviews (300)

Showing 1-12 of 12

Bob from IT company
Specialty: 3rd Party Logistics (3PL)
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Poor Service - Inflated Pricing - Over promise and under deliver

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

In summary, the product does work in a very clunky way, but CIN7 will gouge you from a price perspective, and their support is less than supportive.

Pros

It does work in a very clunky sort of way. The interface is very basic. In hindsight wrong decision to go with CIN7

Cons

1) Pricing. The double the price each year. Initially $x price and that was it. Next year they doubled, this year they doubled it again. They say they base it upon the revenue we put through the system. That was never part of the original agreement
2) Support . Unless you pay for premium support they will not take your phone call, to log a support call. It all has to be done via email. If you are lucky they might get back to you in 24hrs with and answer. more likely 48, or 72hrs.
3) Product Releases. The ywill make changes to the production system on the fly with out testing, and release to it customers with out telling them. When we log a call saying a particular function "isnt working" , their response "oops sorry about that we will get our developers to fix that."

4) CIN7 made a big song and dance about a release of a new QBO (Quickbooks online) module, only for it to be delay, delay and delayed again.

Review Source

  Response: Karen, Cin7

Date: November 2018

November 2018

 

We are very sorry to hear your feedback and would love to work with you to address your concerns.

1) Pricing is definitely something that will vary from customer to customer due to the number of variables such as users, connections etc. We are happy to discuss your pricing over a phone call to clarify any questions you may have.

2) For any critical issues that you are facing, we are always here to help resolve over a phone call - irrelevant of your support level as we understand the business impact of critical issues on your business. However, it is an industry standard practice to charge an additional fee for phone support relating to non- critical issues. Also, we conducted an internal investigation of your support tickets and find that they have been within our agreed SLA. In saying that, we would love to hear from you if there are any we may have missed.

3) We always follow a rigorous process of testing and second testing items before making any release. However, given the nature of software, there will be instances where a release may have unintended consequences. However, we are always committed to resolving the issues ASAP and establish security measures to ensure this doesn't occur again and mitigate the risk going forward.

4) Again, as stated above, we may delay a release if we have found bugs in the testing process to ensure issues raised in point 3 (releases that have unintended consequences) does not occur.

We are always committed to providing a positive experience for our customers. As mentioned above, one of our senior staff members will be in touch with you to answer any of your additional questions/concerns to help

 
 

Andrei from Premium Plants Limited
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

After 3 months of implementation and time wasting, cin7 is unable to provide the promised and won't refund!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's cloud based and look modern. I like the idea of what Cin7 says it will offer on paper and maybe it works for other businesses, but certainly not in my case. Started off very good. Lots of promises, very friendly, good value etc; then it just goes downhill from there.

Cons

Went through the details and the proposed process of implementation, as I was a little sceptical, I was told that all the fees would be refunded if Cin7 isn't able to provide as promised. So, after three months they finally say they won't be able to do what's required. During the 3 months I had to chase regularly for any updates. On a number of occasions I was offered 'workarounds' rather than solutions. I tried to be reasonable and compromised on certain things that we as a business could live without (or do manually). Bottom line is Cin7 failed to deliver certain customisation which was promised at the very beginning which is integral to our business and are now trying to come up with some excuses, whilst not issuing a refund. I have all the proof in writing and I am not going to let this just pass without getting my money back. I regret dealing with Cin7 and would recommend to seek alternative solutions.

Review Source
 
 

Kimberly from Cience
Specialty: High Tech
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

The Key to Success!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Looking to stay up to speed on the trends driving the future? If you have complex inventory management difficulties and you are looking for loads benefits - POS, BOMs, B2B, 3PL, ect. Cin7 got you covered!

Pros

Cin7 is very extraordinary. It's all in one software. I will gives you POS system, updating your Inventory and more.

Cons

Everyone of us have there own learning curves, just like with any inventory and business management platform.

Review Source

  Response: Shreya, Cin7

Date: July 2018

July 2018

 

Hi Kimberley,
Thank you for your review, we are happy to hear that you liked Cin7 and found it comprehensive for your business requirements.

 
 

Urs from Velago
Specialty: Consumer Goods
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Amazing ERP

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We use CIN7 as onmichannel retailer. Easily integrates via EDI or API with our retail partners. We keep all our SKUs in the system and love how it works. Order processing is a pleasure now.

Cons

Seemed a bit rigid at first, but we found solutions for most issues. There are still some limitations to the functionality, e.g. we cannot switch off inventory feeds on the weekend.

Review Source

  Response: Shreya, Cin7

Date: May 2018

May 2018

 

Thank you for your review and feedback we are glad you liked Cin7 and its easy integration via EDI & 3PL to your retail partners.

 
 

Jack from Infobahn Softworld
Specialty: High Tech
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Powerful Inventory Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Best thing about this system is reporting as they have great analytics embedded. It gives very accurate results for the data processed.

Cons

understand the system in the initial days was slightly challenging as it took lot of time until i had to practice by myself.

Review Source

  Response: Shreya, Cin7

Date: May 2018

May 2018

 

Thanks Jack for your review and it is great to hear that you liked Cin7's reporting and analytics

 
 

Mark from Telephone wreckers
Specialty: Telecommunications
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

I hope it works properly one day

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If they had account managers that helped follow things thru and understood the system . It would be a really good system .

Pros

Basic stuff works ok . Pretty stable cloud plate form . Good view of products purchased from customers in Crm

Cons

Not even sure if we can use it , for on account customers ( 4 +years later ) intergration to Shopify poor . Stocktake module good luck .
Smart buyer no good if you have more that one store . View on location stock when doing adjustments useless . Ebay module is for downloading orders only . Lots of bugs in general . Pay for premium support and still seem to go around in circles

Review Source

  Response: Shreya, Cin7

Date: July 2018

July 2018

 

Dear Mark, We are very sorry to hear about your experience. Based on the comments it looks like we may not have alerted you to of some of the new features which would help with automation. For example - Replenishment Report which can cater for multiple branches thus eliminating the need to use smart buyer and Shopify V2, which has quick action dashboard.

To help move forward, I have asked one of our Account Managers to get in touch with you to discuss this further and provide some suitable solutions.

 
 

Loreto from Market Research
Specialty: Retail
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Great Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

As an allocator, what I like about Cin7 is that it shows us the real time inventory.
Its also a very user friendly software.

Cons

I just experienced a little slow in generatng reports. Maybe our internet connection contributes to this event..so nothing to worry about.

Review Source

  Response: Shreya, Cin7

Date: May 2018

May 2018

 

Thanks Loreto for your review, we are glad to hear that you liked Cin7's functionality.

 
 

Leonard from Little Bird Organics
Specialty: Food & Beverage
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Excellent small/medium business inventory management tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We looked at many small/medium and fast growing business inventory management options and Cin7 stands out significantly above the rest. It also interfaces perfectly with our Xero accounting package and actually supplements some of the Xero weaknesses.

Pros

- Relatively easy implementation with little/no disruption
- Affordable cost
- Fantastic functionality for the price
- Don't need a specialist Cin7 operator internally

Cons

- The support in our case was not great but there may have been reasons that I'm unaware of as I wasn't part of implementation
- Not much else

Review Source

  Response: Shreya, Cin7

Date: May 2018

May 2018

 

Thanks Leonard for your review, we are glad you liked Cin7's integration with Xero.
Thanks for your feedback please get in touch with us at support@cin7.com for any further assistance and we will be happy to help

 
 

Wander from Prowake
Specialty: Hospitality & Travel
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Very good!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The system is all web based!!! Easy to use, user friendly. All the web sales can be easily managed.

Cons

Additional app for Cin7 to integrate with logistics had an expensive connection fee, higher than the app itself.

Review Source
 
 

Ami from Small World distribution
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Cin7 review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Switching to Trade Gecko is in the process. Trade Gecko looks like a dream.

Cons

Since writing my last review I've had the 'head of support' helping me, assuring me we'd resolve my issues. He was in touch twice pleading with me to stay on the system before I got an out off office from his email address notifying me he's away for two weeks. On top of this I've been charged extra a month for an extra user as I entered my accountant's information in the 'new user' section. Nowhere does it mention that there will be a charge to do this, and I'm pretty positive this is actually against the law. So far they've said they can't issue a refund.

Review Source
 
 

Marco from Rocket
Specialty: Consumer Goods
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Product with big potential, but still a prototype.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We suggest you to wait to subscribe to this product until the company is able to deliver the full functionalities they claim they offer.

Pros

Functionalities of this product are what small companies need, if only they were working.
This remains a good project on paper, and it would be great if offered for free until it is working properly to clients helping the development of a final product. Now it is working with 60-70% of the minimum required functionalities. The risks of being blocked with shipments and invoices are always there.

Cons

This is still a prototype, charged to customers as a final product, probably to finance the completion of the software development. We subscribed for a base plan and we were forced to move to premium plan. We cannot switch immediately due to the big time and money invested in setup and integration, and we will soon do it if they do not fix the issues. So far, support is not able to solve issues in real time, therefore we had and are having huge issues with customers with blocked deliveries, wrong documents (invoices and packing lists sent out). And we did not receive any refund or apology with a plan to fix issues.
Having mistakes in reporting, and official documents like prices and amount of invoices is not acceptable.

Review Source
 
 

Mikko from POINT 3 Basketball
Specialty: Consumer Goods
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Solid value for the money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer service has been generally very responsive and helpful in solving problems. Most other software packages in this range barely even offer support!

Pros

The range of functionality that Cin7 offers is similar or even superior to what other platforms offer for almost twice the price. While I wouldn't call it perfect, it has definitely increased our ability to analyze our business performance and stay on top of everything on a daily basis.

Cons

As with any software system transition, there are some functionalities that you have to sacrifice to gain others. We are still adjusting somewhat to the new system, though we are definitely in a much better place than we were with our previous software package!

 
 
 
Showing 1-20 of 300

Madeleine from Holos Luxury Knitwear
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Cin7

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

I highly recommend Cin7 for its performance and support.

Pros

Cin7 is a sleek and beautiful system that is very easy to use. The technical support is outstanding and our allocated technical consultant was exceptionally good. He was kind and patient in our setup and learning stages.

Cons

Some features works better windows system.

Review Source: Capterra

  Response: Cin7, Cin7

Date: December 2018

December 2018

 

Thanks so much for your review. Happy to hear you had such a great experience with our support team!

 

Casey from G&L Materials
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Dashboard Feedback

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is an area CIn7 could improve. I know you're a global company, but the interface and staff knowledge could be better tailored to individual markets like the US.

Pros

The new dashboards are great!

Cons

I noticed today that it seems like the Dashboard is working of New Zealand time.

Review Source: Capterra

  Response: Cin7, Cin7

Date: December 2018

December 2018

 

Thanks for your review and feedback! We always strive to improve our customer experience. Your suggestions have been shared with our customer success team!

 

Craig from Evari Bikes
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Best Inventory Software on the market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Fantastic. Unwavering after sales support is first rate.

Pros

Powerful tools, ease of use, After Sales setup service

Cons

A longer trial period (although they did extend this upon request

Review Source: Capterra

  Response: Cin7, Cin7

Date: December 2018

December 2018

 

Hi Craig, thank you for your wonderful review! We are very happy you've had a positive experience with Cin7 and our customer success team!

 

Scott from William Yeoward Furniture
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Onboarding: Great for Operations team, Terrible for Finance team

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Fantastic stock / inventory management system with great reporting features. Very user friendly.

Cons

Zero support for the Finance team during the UK working day
Long turnaround times when issues were raised with onboarding team
Lack of finance knowledge in the onboarding team

Review Source: Capterra

  Response: Cin7, Cin7

Date: December 2018

December 2018

 

Thank you Scott for your review and feedback! We are always looking for ways to improve our customer experience. Your comments have been shared with our customer success team.

 

Louise from William Yeoward Furniture
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Cin7

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Genereally very positive however you are expected to do most things yourself. It's great in one way as you obviously learn a lot, but especially when you go-live, there will always be unexpected things and it would have been nice to have more support especially during that time.
A lot of questions that we had during the changeover period the support contact didn't know the answer to there and then so there was a lot of "we'll have to wait until our next session next week". It just didn't feel like he actually knew the system himself that well.

Pros

It's online so it's a platform most people are familiar with. Navigation is easy and user-friendly and just generally makes sense. Also a lot of the info like the help articles and videos are very clear and easy to follow.

Cons

Still some things "in progress" such as the DROP SHIP which doesn't work.
MADE-TO-ORDER products don't automatically generate a new PO if you have stock (we're in the furniture business so we have a lot of furniture on display and thus showing stock, so when a new sales order gets raised for a sofa for example - no PO is generated even though it should be, as the product has been set to MADE-TO-ORDER).

Some things seem to be half-baked, for example you can bulk invoice but you can't send out invoices in bulk so that is very manual.

You can upload product images but they do not get pulled to any of the product reports. Again, as we are in a vey visual industry it would be very useful to have images along side product sales reports, or evern things like stock counts.

Review Source: Capterra

  Response: Cin7, Cin7

Date: December 2018

December 2018

 

Thanks Lousie for your review. We're glad you have had an overall positive experience using Cin7! Our customer success team will be notified of your feedback.

 


November 2018

November 2018

Cin7, Great, but crashes a lot!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has been the software we use at work to make sales. It is well organized, but it has so many features that that turns out to be a bit complex, unless you just focus in certain tools.

Pros

It is easy to use once you know about all the tools and all the features it has. It is a very reliable software. It is easy to learn and easy to use. Friendly as well.

Cons

What I find terrible, is that it crashes a lot. When the system crashes, you are not able to make sales!!! So basically your business is frozen until Cin7 works again. It takes so much time to reboot the system. It has so many features that you get lost sometimes.

Review Source: Capterra

  Response: Cin7, Cin7

Date: November 2018

November 2018

 

Thank you for your review. It will be great if you can share your name and contact details on marketing@cin7.com and we will inform our customer success team to get in touch with you.

 

Jon from PredictWind
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Centralised stock management

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Built in integrations and the ability to route orders to different warehouses based on the country of order. As a developer it's also great to have access to the api for integration into our own systems.

Cons

Trying to get all the different integrations to map correctly to the different shipping options.

Review Source: Capterra

  Response: Cin7, Cin7

Date: November 2018

November 2018

 

Thank you Jon for your review on Cin7, we are glad to hear that you liked the routing feature and access to API for Cin7.
We will inform our customer success team on your feedback of mapping different integrations to different shipping options.

 

S from Toys
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Great system and support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's really easy to use and self explanatory.
A lot of integrations are available out of the box and the help videos are great.

Cons

Nothing really, everything works as it should be.

Review Source: Capterra

  Response: Cin7, Cin7

Date: November 2018

November 2018

 

Thank you Van for your review, we are glad you found Cin7 easy to use and our help articles were useful.

 

Yusuf from Homecraft Textiles
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Cin7 Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of Use. Simplicity and user friendly interface

Cons

The fact that it regularly crashes and doesn't save my info

Review Source: Capterra

  Response: Cin7, Cin7

Date: November 2018

November 2018

 

Thanks Yusuf for your review. We are glad you found Cin7 easy to use and thanks for your feedback, we will inform our customer success team.

 


November 2018

November 2018

uge potential but still some major things to sort

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Mix bag - from awesome features and ideas to very hard to implement and things that were promised turn out to are not offered and make the price steap for what you get.

Pros

user interface - continues invation of the product - some customer service people are very awesome and switched on - mulitcurrency use -

Cons

lake of integration to software - simple emailing jobs to warehouse is difficult - no job stage is driven actions possible - reporting per branch as default is not possible (you see always all branches, all your products incl and all the inventory) and need to be adjusted everytime you run the report - customer service can be very unresponsive

Review Source: Capterra

  Response: Cin7, Cin7

Date: November 2018

November 2018

 

Hi There,

We would love to discuss these issues with you to ensure you are having the best experience possible. If you can please email marketing@cin7.com your contact details and a Technical Support agent will contact you to go over each issue in detail.

 

Yaxi from One Stop Pak Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

System implementations are never fun

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Cin7 resolves our business need of needing a CRM to integrate into an account software. Like with all new systems implementation, its a stressful exercise for businesses. Cin7 provided the support we needed during this time. We hope this partnership continues to flourish, and we look forward to continuing on the journey of building our business with them.

Pros

The biggest attraction with Cin7 was finding a CRM partner that could support our business. Cin7 has the size and support team we require to fulfil that need.
The integration with Xero .
The system has a lot of clever functionality.
The support received during the 3months post implementation was good. We had a dedicated account manager Srikanth who guided and was the go to person for all issues. He was responsive to our needs and did the best to represent our business issues to the internal developers.

Cons

Our business product cost model is based on detailed per unit cost at large quantity. Cin7 is currently unable to deal with this requirement on a consistent level whereby all features of the system is gathering and reporting consistently at 4dp.

Cin7 is not the easiest system to use. Screens are very full and system processes are often complicated and multi stepped. eg when selecting kitset items in sales orders

Ease of customisation or feature/report enhancements. There is no clear path from customer's perspective how to have this done. As customers we are willing to pay if the feature is crucial, however does not seem to be an option.

Review Source: Capterra

  Response: Cin7, Cin7

Date: November 2018

November 2018

 

Hi Yaxi,

Thank you for your feedback, we are always working to improve our product and appreciate the time you have taken. One of our Technical Support agents will contact you to see if we can help you in any way.

 

Victoria from Tigerlily USA
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is our first time using Cin7 and so far it’s been great! Our direct contact has been on top of everything. He’s guided us throughout the process which makes the every transaction smoother. I would definitely recommend Cin7 and him!

Pros

It's is a smooth experience.

Review Source: Capterra

  Response: Cin7, Cin7

Date: November 2018

November 2018

 

Thanks Victoria for your review, we are glad you liked Cin7 and our customer success team was able to support your business requirements.

 

Sara from Boystown Gift shop
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Amazing Onboarding Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, I’ve been very happy with Cin7 and have no concerns.

Pros

our implementation specialist was very patient with us and the amount of time it took for the whole onboarding process. He was always very responsive and helpful during that period. Similarly, the experience was with our Technical Consultant I thank you for being willing to spend one more hour with us and go over some Reporting features.

Review Source: Capterra

  Response: Cin7, Cin7

Date: November 2018

November 2018

 

Thanks Sara for your fantastic 5 star review, we are happy to hear that Cin7 implementation experience was smooth for you.

 

Kathryn from Boystown Gift Shop
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Very much satisfied with both the product and the services

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been testing the manual with people who have not trained on Cin7 to ensure in the future, any one of our employees could pick it up and figure out how to do something in the POS system.

Pros

I would like to start out by thanking you for all your time and patience as we processed thru the training and going live with Cin 7. I feel the product is very user friendly on the front end as well as the back end. I have been working on putting together a manual for quick reference and really appreciate all the help from the HELP tab. We have been testing the manual with people who have not trained on Cin7 to ensure in the future, anyone of our employees could pick it up and figure out how to do something in the POS system.

We will be doing year end inventory mid December and I am excited to see how that goes.

Thank you, again, for all your time and effort in helping this be a product we are very satisfied with,

Review Source: Capterra

  Response: Cin7, Cin7

Date: November 2018

November 2018

 

Thanks Kathryn for your fantastic 5 star review, we are glad that you found Cin7 easier to use.

 

John from Boystown Gift Shop
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Improvements over the outdated systems

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The onboarding process was a fairly easy process. The Cin7 reps have done a very good job of responding to any questions that we have had during the process.

Pros

Cin7 has been a huge improvement over our previous POS. I have been able to find out information on our sales that I never would have been able to before.

Review Source: Capterra

  Response: Cin7, Cin7

Date: November 2018

November 2018

 

Thanks for your appreciation on Cin7 product updates. We are glad to hear that you had an awesome on-boarding experience.

 

Amy from LED One
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

NO General ledger and Not recommended if you have large qty of inventory

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

4. If you choose to create all items for Cin 7 to integrate with Quickbooks, then you will need to create all items you have once more so that it can sync with Cin7.

5. Reports accuracy. If you run different reports the total sales amount most likely will be different. This is mostly because if you don't select the item from the drop down list you can still save the order while you think it will be calculated. Or if you somehow change the item number then you change it back it can't recognize it.

6. Tax issue. I don't know who's the accounting person with them designed this software but the tax charge can not be charged on line level - it can only be charged on order level. Therefore, if you want to have an invoice include both taxable item and non-taxable service on the order, your customer will be taxed for the service part or you will need to do 2 separate invoices.

7. Customer balance. This is a totally failed function for Cin7 since they don't use general ledger for reports. The "Paid" mark on the sales order page is NOT accurate - I have seen orders with payments shows no mark and orders without payments shows "Paid 100%". The customer's balance under CRM is pretty much a joke because of the customer payments postings recognition issue.

8. Other service issues - customer service, billing, and so on. I caught one order created by their customer service in our system not void no notes no notices.

Overall, very disappointed.

Pros

The user interface is easy to understand and straight forward. Charts are pretty. I think the software will be good for a tiny business that only use Cin 7 for all basic functions - inventory, customer management, etc.

Cons

The biggest issue is NO General Ledger supported within the software so their reports are simply adds and minuses so sometimes the formula can gets messed up. We have switched to another software. I had a few major issues with Cin 7 and we were working with Cin 7 and Quickbooks integration:

1. Timing issue with Cin7. I don't know what time settings in Cin7 is but the time stamps are messed up for some orders.

2. Due to the timing issue, their inventory posting timing are super delayed. The customer service told me that the COGS only will be calculated after 24 hours of the order invoiced AND dispatched. This is also partly caused by no general ledger set up. Your COGS report will NOT be accurate if you dispatch and invoiced the order say - 8p.m. on last day of the month. The COGS report may calculate it on the first day of the following month. This is a huge issue for monthly reporting.

3. Integration. I only experienced Cin 7 with Quickbooks and it was a disaster. I was not participated in the implementation process so I don't know who's idea it was to create only one item in Quickbooks and when import data from Cin 7 to QB it only imports the amount of the total sales of line items to Quickbooks and descriptions but no inventory movement and no record of number of qty of products sold. You must rely on Cin7's reports for this part but the reports. This option should never supported by Cin 7 as their reports are not always accurate.

Review Source: Capterra

  Response: Cin7, Cin7

Date: November 2018

November 2018

 

Hi Amy,

Thank you for your feedback, we really appreciate hearing from you. One of our Technical support specialists will get in contact with you to discuss these issues.

 

Clarence from Alpha Supply Warehouse
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Cin7

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has been a very good experience.

Pros

This program offers everything that I need to run my business, at a very reasonable price. It has a multitude of different functions, and the customer service is very good.

Cons

I would like to see more reporting on the program, like inventory turns.

Review Source: Capterra

  Response: Cin7, Cin7

Date: October 2018

October 2018

 

Thanks Clarence for your fantastic 5 star review

 


October 2018

October 2018

A must to manage stock

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great customer service and have options to add on-call support

Pros

I like the fact that it integrates with Xero and Shopify and that you can also set up websites through it

Cons

It can be a bit tricky to set up, need more people able to implement in the South Island.

Review Source: Capterra

  Response: Cin7, Cin7

Date: October 2018

October 2018

 

Thank you for your review, we are glad you liked Cin7 features.

 

Deb from Teleflex
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Cin7 Start Up

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We have a start-up importing company and have appreciated all the help from the Cin7 implementation team to get our business underway. Chadni has given us excellent guidance through the process, many thanks!

Cons

it took a little time to learn all the processes but the training support was excellent

Review Source: Capterra

  Response: Cin7, Cin7

Date: September 2018

September 2018

 

Thank you Deb for your review. We are glad you enjoyed working with our on boarding team

 

Gene from Aushose
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

We have been with CIN7 since June

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We have been with CIN7 since June this year. We have had fantastic support to assist with working the programme. It has assisted us greatly with stock control & purchasing.
Overall very happy we decided to go forward with CIN7. Looking forward to see CIN7 grow. Cheers

Cons

We have had a few issue's with stock locations etc, but the team support at CIN7 fixed issue's quickly and efficiently. It works very well with xero and it is a absolute ease to work with this product.

Review Source: Capterra

  Response: Cin7, Cin7

Date: September 2018

September 2018

 

Thanks Gene for your fabulous review.