About MSP RMM

MSP Remote Monitoring & Management (MSP RMM) by Solarwinds is a cloud-based network administration solution designed to help large and midsize businesses manage their IT network needs. On-premises deployment option is also available.

MSP RMM features 'Active Discovery' which provides visibility of all active and inactive devices on the client’s network. The issue reporting module of the solution allows users to view issues with devices connected to the client’s network. With the help of a patch management tool, network administrators can deliver software updates and bug fixes to all connected devices.

MSP RMM features integration with ServiceDesk which helps network managers deliver service and support to the network users within the M...


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Supported Operating System(s):

Web browser (OS agnostic)

59 Reviews of MSP RMM

Average User Ratings

Overall

4.37 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(31)

31

4 stars

(23)

23

3 stars

(3)

3

2 stars

(0)

0

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 59 results

November 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

November 2019

Pretty awesome stuff

Great software, we implement it for all our contracted customers and use it on a daily basis. :)

Pros

What i like most about SolarWinds RMM is the the integration of multiple software solutions in one location. Also the SSO to other RMM software like Backup is great. The option to use Take Control is something we use everyday to support our contracted customers.

Cons

Little things like not beeing able to backup an SQL server on a normal pc, you'd need a server installation for that. and then also pay the price of the server. Also, the RMM console is a bit slow at times.

March 2019

Rex from Inspire Business Solutions

Company Size: 2-10 employees

Industry: Computer & Network Security

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

March 2019

It is WORTH a Consideration!!!

SolarWinds has a great solutions and been happy with the support. They give generous discounts and allow very attractive solutions to provide more features and products to our clients. Its a new solution, so they have issues, but they do seem to take care of them rapidly. If something does not seem to work for us they will discount it, and allow us to integrate it slowly. The price is attractive and a consideration for anyone in the MSP RMM or MSSP business.

Pros

Starting using SolarWinds shortly after they offered a reseller solution for RMM and MSP's. The features are wide and the prices is mostly on par with other mid tear offerings. The ease of loading the remote client software is good, and better than many others. The broad range of addons is nice, but can be costly fast! Tailoring to each client is what we do, so we add the features based on the broadest range of use of that feature. We spend many weeks evaluating RMM software. Coming from more costly software solutions to SolarWinds we felt that for many of the clients we had, they offered to most advanced solutions which could grow with us. The reporting features, and remote monitoring, and the anti-spyware was key features we needed. Recommend SolarWinds for any level MSP or MSSP.

Cons

The user interface needs work to be easier for entry level staff. The reporting details in some modules seem to be incomplete. The cost structure for each item, needs to be redone. Very hard to determine exact pricing for wholesale cost versus retail selling price.

January 2020

Matthew from Oz Disk Pty Ltd

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Solarwinds RMM Review

We have been using Solarwinds RMM for quite a while now and have been very happy with they business relationship we have formed, easy, cost effective RMM with loads of features.

Pros

This RMM is cost effective and web based, no need to install a bunch of software to use it. The ability to turn on components as you want to upgrade and grow is brilliant.

Cons

I have to say I cannot think of anything that I like the least.

October 2019

James from Little Dog Tech LLC

Company Size: 2-10 employees

Industry: Information Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Solid software with good function, but not perfect.

We've been using this dashboard for a long time and it does everything light solid antivirus for my residential clients up to medium scale commercial asset tracking and maintenance operations.

Pros

The single pane of glass to manage antivirus, backups, in detail alerts, and asset tracking is really nice. I use it to manage nearly a thousand workstations and have used it since it was called "hound dog RMM"

Cons

several parts have a fair amount of hassle to set up and administer, notably the antivirus installation and patch management. Alert status is always green or red, there's no functionality to have a "low priority issue", so I have to treat every failed check as a possible emergency. I'd like to be able to say something like "if the backup is one day out of date, mark it yellow, 2 days mark red" or something like that.

December 2019

Marcio from Highroad Computers Inc (dba DOIT CONSULTANTS)

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

December 2019

Nice to have all your customers in one place

Customer service is hard to reach and slow to respond

Pros

The fact that I have all my customer computers in one place

Cons

Updates fail constantly and the reason is not clear. Also it doesn't work with trendmicro antivirus which is my solution

Response from SolarWinds MSP

Replied December 2019

We're sorry to hear you've experienced some challenges with customer service as we always strive to deliver the best service experience possible. This obviously wasn't what you experienced and that's troublesome. We will reach out to you shortly to hopefully assist you further.