MyCase Software


 

MyCase is a cloud-based legal management solution that helps attorneys in small size law firms to manage communications with their clients and carry out daily business operations. The solution also provides functionalities for accounting and scheduling purposes.

MyCase offers users applications like time tracking, accounting, case management, contact management, and docketing. The solution can be accessed via computers and various mobile devices. Mobile application for iOS and Android devices are also provided.

Users can manage and sync their calendars to collaborate with clients and coworkers. MyCase facilitates electronic bill pay and notifications directly through mobile or desktop interfaces. It also offers integration with QuickBooks.

Additional features include custom communication templates, case filing system, contact management, expense tracking and dedicated client portal.

MyCase also provides on-demand training webinars and customer support via phone, email and through an online knowledge base. It offers services to users that are billed monthly.

 

MyCase - Time & Billing Dashboard
 
  • MyCase - Time & Billing Dashboard
    Time & Billing Dashboard
  • MyCase - Case Listing
    Case Listing
  • MyCase - Time & Expense Summary
    Time & Expense Summary
  • MyCase - Calendar Event View
    Calendar Event View
  • MyCase - Calendar View
    Calendar View
  • MyCase - Attorney Dashboard
    Attorney Dashboard
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

200 Reviews of MyCase

 

Start your review of MyCase

Click to start
https://www.softwareadvice.com/legal/mycase-review/
Software Advice Reviews (19)
More Reviews (181)

Showing 1-19 of 19

Boris from Ivan Constructions inc
Specialty: Corporate
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Decent use for a small law firm

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Does not stress the accounting aspect as much as it should.

Pros

It is easy to use with many youtube tutorials and self explanatory options if working the legal environment.

Cons

It needs a more sophisticated feature to collect payments and a more robust accounting system to make a complete system.

Review Source
 
 

Gary from Early Life Forensic Law & Psychology
Specialty: Litigation
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Nice Program...When It Works

Ease-of-use

Functionality

Product Quality

Customer Support

Completely unacceptable to have a entire system go down for 6 hours on a very busy Friday business day. My C.O.O. invited several current and prospective clients for a demonstration, and 2 minutes into in, the entire system crashed.

Pros

Today was the first week that our clinic started using MyCase. Easy of use is exceptional. Training videos are exceptional. The product is imaginative in nature and designed perfectly for our unique needs.

Cons

The system went completely down today..4 hours and counting...in the middle of presenting to clients

Review Source

  Response: Emma, MyCase

Date: September 2018

September 2018

 

Hi Gary, we apologize for the frustration that the service interruption caused you. We know that MyCase is an important tool for your business, and we take that responsibility seriously. Glad to hear that you're seeing value with MyCase for your business—thank you for being a customer.

 
 

Nancie from Williams & Bell, PC
Specialty: Family
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Great product that could use a few tweaks.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am going to have to look into another credit card processing that will not link with MyCase which is frustrating but the company that MyCase has contracted with is not good at best and very expensive to our company.

Pros

The product’s google like set up is very nice. Training new employees is a breeze and the software is very intuitive so normally people have no issue catching on.I like the layout generally and the options that you have managing accounting and case files. I love how it syncs with QuickBooks almost seamlessly.

Cons

Th new layout with recent activity as the first window when you pull up a case file is the WORST idea. Very annoying. The lack of response you get as a customer is frustrating at times especially when you put ina request or comment and then get no response. The lack of ability to use other credit card processing platforms is very frustrating given that the PayPros platform is one of the way more expensive options. The app often has issues “connecting” or logging on.

Review Source

  Response: Emma, MyCase

Date: September 2018

September 2018

 

Hi Nancie, thank you for your review! It is great to hear that MyCase has been easy to integrate with your firm, and it looks like you have recently transitioned onto MyCase payments since writing your review. With regards to your feedback on the Recent Activity view, a member of our product team has reached out to you to hear about your experience in more detail. Listening to customer feedback is one of our top priorities, and we look forward to improving your experience.

 
 

Selene from AT Law Group
Specialty: Litigation
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

MyCase is a vital part to my success at the Firm!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love how great the customer service team is with Mycase, whenever I have a question or issue you they are highly attentive and always follow up!

Cons

I wish we were able to personalize our tabs in regards to placement. Other than that I do not have any Cons

Review Source
 
 

Danielle from Sentinel Law Group
Specialty: Divorce
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Transforming the workplace with one ideal program.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Our firm is learning to utilize this program more each day and it is making all of our jobs much easier by increasing efficiency.

Pros

This program seems to have endless possibilities for use within a law firm. It allows communication between clients and staff, and allows a secure storage place for documents in a place that clients can view as well. It promotes an awareness of schedule and time management, and (my favorite part) is a very convenient way to manage payments.

Cons

Some of the features are harder to locate. I think it could be made slightly more user friendly especially when it comes to designing workflows and updating documents.

Review Source
 
 

Meredith from Parrish Trial Law, LLC
Specialty: Personal Injury
Number of employees: 1 employee Employees number: 1 employee

August 2018

August 2018

A Great Product for the Price (Without Bells and Whistles)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great product which covers all the basic requirements of case management software and a price that can't be beat. I'm still using it, but looking at other options as I grow to avoid some of the more time-consuming aspects/cumbersome aspects of the software.

Pros

Cost is minimal and allowed me to get up and running with case management software immediately upon starting my law firm. It covers the basics - central place for case details, contacts, and documents; repeating task lists and deadlines; calendaring; and integration with quickbooks and email (to an extent). There is an obvious need for this type of product and I'm glad it is/was available.

Cons

The email integration is cumbersome and essentially requires you to forward messages to MyCase and then sort them individually into the correct cases. It does recognize emails/contacts frequently used and suggests a case assignment, but you still have to go through each email one by one and affirm that suggestion to get it to import into the case. With just a small caseload, this is time-consuming and would not be manageable for large volumes of emails.

The documents are stored in MyCase and accessible from wherever you are. That's nice, but not as helpful for me since it requires you to download the document onto your computer from MyCase, read it or make changes, and then re-save in MyCase if changes are made. Since I am mostly using the same computer each time, I don't want/need to re-download documents every time. To avoid, I just go to where the document is saved on my computer, but then I'm toggling between MyCase and my desktop. There is no way to work on/view documents WITHIN MyCase, which would make a huge difference.

It is nice to know that documents are available just by logging in on any device, but it's not as useful for a solo with one main work computer without the ability to open the document without downloading it.

Review Source

  Response: Emma, MyCase

Date: August 2018

August 2018

 

Hi Meredith, thank you for the honest feedback. With regards to document storage, we now offer an integration with Dropbox, which will allow you to easily view and edit documents stored in Dropbox through MyCase, without the need to download and re-save - any updates will be immediately reflected in MyCase. Also, we're actively exploring ways to improve our email integration with the goal of making it less time-consuming to save a large volume of emails to your cases. We take customer feedback very seriously and can assure you that your review is taken into consideration moving forward. If you have any questions or further feedback, please do not hesitate to reach out to our Customer Success team! Thank you again for your review.

 
 

Michelle from delancylaw
Specialty: Litigation
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

It’s interface with Word leaves much to be desired and it is not very user friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Invoices to clients and payments through the portal is great. Clients can also directly access docs. Excellent features.

Cons

Just about everything else tends to be problematic. Customer support is virtually nonexistent in that they really expect you to figure it out yourself.

Review Source

  Response: Emma, MyCase

Date: August 2018

August 2018

 

Hi Michelle, thank you for your honest feedback. We are sorry to hear about your experience. Our Customer Support team would love to hear your feedback in more detail and help improve your experience moving forward- please do not hesitate to reach out [Marielle.levy@mycase.com].

Let me know if you need anything else, and if you could let me know when the response is posted, that would be great!

 
 

Amy from Law Offices of Richard E Schimel, LLC
Specialty: Litigation
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Needed to compare time and billing software for a solo practitioner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer service has been outstanding. Everyone that I have spoken to has been friendly and willing to take over my computer. Very helpful. Cody Nielson, one of the senior people has been especially helpful when I asked about the security of putting in bank information. The system allows you to reconcile bank statements, but the attorney that I work for is reluctant to do that until we are using the system for a month or two. The law firm's IT person also recommended MyCase. The cost is extremely reasonable and an attorney can get a discount by being a member of the ABA.

Pros

MyCase is an extremely user-friendly time and billing software. The tutorials have been very helpful. I needed to find something that an attorney could do with great ease. I also needed to be able to deal with retainers and trust accounts. You have the ability of allowing the clients to log into a secured client portal and share documents, as well as forwarding billing information. MyCase gives you the ability to create deadlines in calendar. All the deadlines from the calendar appear on the right side of the screen when you log in which is very convenient. Working with invoicing was much easier than I thought too.

Cons

I don't like the constant updates if a client logs into the Client Portal or if an update was made to the case or contact.

Review Source
 
 

Diane from Xavier Law Firm
Specialty: Immigration
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Mycase Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

So easy to use and customer service always responds quickly. Helps us manage our files and cases. Mycase is excellent for any law firm that wants to help their practice function properly

Cons

Although I love using mycase, there are times where I want to assign tasks to others from a workflow, and it can be difficult. Also I would like to have the ability to see cases as they progress.

Review Source
 
 

Paul from Campson & Campson
Specialty: Personal Injury
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Simple to use, delivers a s promised, exactly what a small firm needs.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Emailing of documents is just getting where it should be. It is getting better as I tested the new beta product and it works terrifically.

Pros

MyCase is very intuitive and simple to use. The calendar and email integration is great and the display screens are clear and uncluttered.

Review Source
 
 

Doug from Walker & Jennings PA
Specialty: Litigation
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

solo practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Glad I picked this program !

Pros

Easy to use and love the quick payments. The client contact is great, bills look professional. Very easy to use from remote locations.

Cons

Outlook add in gave me fits at first , but all is well. I think Office 365 was the issue. Nothing else negative, now that I have it down.

 
 

Dennis from law office Dennis P. Biancanello p.c.
Specialty: Litigation
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Organization at last, my way, my speed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I haven't had the chance to use the payment module yet which is mildly frustrating but i'm looking forward to same. The company also offers related website services in support/conjunction which I am considering but am unable to advise otherwise on.

Pros

Setup is structured but allows you to add your own categories and fields in addition to tasks, notes, documents etc letting you put what you feel is important up front. Unlimited storage in the cloud to allow for document association as well as a editing program and the ability of clients to check status on their cases to the extent you want such are all attractive features.

Cons

The open architecture approach is welcomed but I would like to be able to organize more case type specific concepts more easily than what I can. The editing program only works apparently if the system you are on has MS word as otherwise the system will advise you to purchase same. The mobile application I believe it being upgraded but you cannot see tasks on it for the moment.

 
 

Jeffrey from Law Offices of Jeffrey S Harris
Specialty: Bankruptcy
Number of employees: 1 employee Employees number: 1 employee

April 2017

April 2017

Overall, good software with most of the features I need

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

mostly intuitive operation, straight forward and easy to use.

Pros

Mobile app is nice with easy integration of calendar. Quick entry of new calendar events. Clients like having a portal to access case info and documents and for communicating with the office. Generating billing statements and "sharing" (sending) to clients is easy. Great to be able to accept credit cards and checks online.

Cons

Cannot enter new matters on mobile app. Would be good to be automatically begin a time entry based on the calendar events, i.e. time entry needed for court appearances or other events listed in calendar

 
 

Peter Paul from Law Offices of Peter Paul Mendel
Specialty: Corporate
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

Lagging Behind

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The program is easy and intuitive yet lacks too many simple things, such as being able to set a reoccurring calendar event or a reoccurring task. There is no notification for a time entry not being made nor for making a time entry after completing a task.

Pros

Ease and simplicity.

Cons

Lack of features reoccurring calendar and tasks, lack of e-mail, lack of integration of contacts, calendar and other items into MyCase from other programs. Version on iPhone not the same as the online version and very limited, missing items available on the online version.

 
 

Laura from The Law Offices of Daniel Q. Herbert & Associates
Specialty: Litigation
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

MyCase good for smaller firms

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

MyCase provides a solid approach to case management and simple invoices.

Pros

Easy to use
Customer Service is outstanding
Storage of information is great

Cons

Not many reports
Limited privileges for user roles

 
 

Mike from The Law Firm of Mike Daniels, PLLC
Specialty: Criminal

September 2016

September 2016

Great program, have recommended to others

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Ease of use and ease with which it fits into the day-to-day process of my law firm.

Likes Least

Mobile app needs upgrading and more utility, but is excellent for the most needed purposes.

Recommendations

Just try it. You need to use it to really decide. I waited as if the answer would come to me in the form of a pillar of fire or a burning bush. Just get off your hands and get using this product.

 
 

Andrea from Ribando Law Firm
Specialty: Personal Injury

September 2016

September 2016

Almost everything I need

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The price is right for a solo practitioner. Easy access by internet to contacts, cases, documents, and invoices. Also, clients can pay through my case. I like that I Can call and they will walk me through the process I am trying to use.

Likes Least

Creating documents has been difficult, so I just use Microsoft word and then download them to the case the document is associated with.

Recommendations

DO the one month free but make sure you are ready to really use it.

 
 

Colleen from Strategic Counsel Law Group, L.C.
Specialty: Estate Planning

September 2016

September 2016

User friendly practice management software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Ease of use. The Company innovates and keeps trying to make it better. The fact that it does calendar, billing, trust accounting and links to my website makes it an all around useful product.

Likes Least

Clients who log in can not sort through entries. I find this inconvenient for clients.

Recommendations

Easy calendar management, billing and trust accounting are easy to use and clients can log in and view their case.

 
 

Thomas from Thomas C. Orr Law Offices,
Specialty: Family

January 2015

January 2015

Best virtual assistant in the world.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

This has been an amazing program for my office. It simplifies billing and trust accounting. The customer service is outstanding.

Likes Least

There's not much I dislike about the product or vendor. They have always been impressive.

Recommendations

Ask how much you spend on bookkeeping services and billing. You will be pleasantly surprised at what you find out.

 
 
 
Showing 1-20 of 181

Ashley R. from Evans & Fox LLP
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

User friendly & efficient

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

MyCase has every single detail, document, e-mail, calendar notification and information needed for your files. It is essentially a one-stop shop. Couple that with the procedural ease-of-use, and MyCase is a no brainer for any business (especially law firm, in my opinion).

Cons

It runs a bit slow at times, but it's pretty nominal. May be attributed to the volume of my firm's files, however.

Review Source: Capterra
 

Sam from M&J
Number of employees: 1 employee Employees number: 1 employee

September 2018

September 2018

Easiest Complex Legal Support System to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My overall experience with MyCase is above outstanding. If I see an issue with the software or a need that I think could be addressed the support staff would waste no time in providing support and building something. I love the continued improvements a being made which makes me feel the support team is truly listening. The beautiful dashboard is easy, sleek and allows me to get to the important information quickly.

Pros

What I like most about MyCase is the ease of use. I can use it though an app or if I choose through a web browser on my portable devices. Each platform offers ease of use.

Cons

The only feature I wish the app platform had is the ability to see archived emails.

Review Source: Capterra
 

Matt from Matthew P. Gomez, Attorney at Law
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Great software, Great price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I wanted software that integrated billing and made it simple to collect money. After all, what is the point of being highly organized if you aren't also making money. The billing is editable and straight forward and the easiest I have worked with. Calendar, case management and document integration are all great too! Definitely worth the money!

Pros

It is so easy to use, you just intuitively know how it works. Also, they encourage feedback for new features and release them often. The online help with videos and detailed instructions is awesome too!

Cons

Not really a complaint, but the graphics aren't as flashy as other software, but I take performance of looks any day.

Review Source: Capterra
 

Jeff from Bison Legal LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Great practice management suite

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Way easier time doing billing and keeping track of stuff.

Pros

Ease of creating invoices. Task management tools.

Cons

I wish some things were more customizable and that there could be some integration with dropbox and or notability to help with document management also I think the way of entering dates on the mobile platform is cumbersome sometimes and they took away the ability to copy text from case name to event title field which sucks

Review Source: Capterra

  Response: MyCase, MyCase

Date: September 2018

September 2018

 

Hi Jeff, thank you for your review. With regards to document storage, we now offer an integration with Dropbox, which will allow you to easily view and edit documents stored in Dropbox through MyCase, without the need to download and re-save - any updates will be immediately reflected in MyCase. We appreciate your feedback regarding our mobile app and someone from our product team has reached out to get more details. Thank you again, we look forward to our continued partnership!

 

Lisa from Norton Wysong Law
Number of employees: 1 employee Employees number: 1 employee

September 2018

September 2018

Maximizes Profitability

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has been an extremely positive experience and an incredibly good value. I capture so much more billable time due to the ease of time entries, and I save so much time generating Invoices.

Pros

I most like the ease of entering billable time and expenses, and the ease of generating Invoices.

Cons

I would like a calendar system that synchs with my Google/Gmail calendar.

Review Source: Capterra

  Response: MyCase, MyCase

Date: September 2018

September 2018

 

"Hi Lisa, thank you so much for your review. It's great to hear that you find so much value in MyCase. Fortunately, we do offer an integration with Google calendar. You can find out how to sync your MyCase and Google accounts using the link below. If you have any additional questions or would like to share your feedback in more detail, please don¿t hesitate to reach out to our customer support team.

https://help.mycase.com/s/article/How-do-I-link-MyCase-with-Google"

 

Victoria from Plante Law Firm, P.C.
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Increased Price within a Few months of Membership/Poor Customer Servie

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer service is very poor. Their focus is not on retaining customers but getting them in the door by failing to mention material information that a customer should know before becoming a member. When I requested to speak with a manager, the representative told me that she would see if someone was "willing" to return my call.

Pros

Billable Hours, Invoicing and that is about it.

Cons

Seemed complicated at times. They have no payment option for clients that is standard with the price like most providers.

Review Source: Capterra

  Response: MyCase, MyCase

Date: August 2018

August 2018

 

Hi Victoria, thank you for your honest feedback. We place great importance on training our team to provide quality service with an emphasis on transparency surrounding our products and services. We're sorry to hear that your experience didn't reflect the quality of service we strive for. Our Customer Success manager has contacted you to listen and better understand your experience. We look forward to improving your experience moving forward!

 


August 2018

August 2018

Case management software for attorneys and paralegals

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

This software was definitely easy to use.

Cons

There are other softwares out there that have more features for about the same value.

Review Source: Capterra

  Response: MyCase, MyCase

Date: August 2018

August 2018

 

Hello, thank you for your review. We would love to hear your feedback in more detail so that we can improve your experience. Please do not hesitate to reach out to our customer support team!

 

Kari from Law Office of Kari L. Hayles-Davenport, PLLC
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Love it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It has streamlined communication between the office and clients. Our clients love the ease of accessing messaging, documents and calendaring. It has made practice and managing our clients and information so much easier. The customer service is exceptional. We do not hesitate to point out changes that we would like to see (either something that does not work or a feature that we would like to see added). It is clear that they are listening because it is not uncommon for us to see some of our feedback result in some change down the line. I cannot say enough positive things about the program.

Cons

I really have nothing to add here. Any time we have an issue with the program or there is something that does not function appropriately, we reach out to customer service and they are quick to help walk us through a solution or we see the solution come in an update at some point down the road.

Review Source: Capterra

  Response: MyCase, MyCase

Date: August 2018

August 2018

 

Thank you for sharing your positive experience, Kari! We are always striving to learn from out customers and provide meaningful feature updates, and it's great to hear that MyCase has helped streamline communication within your firm. We look forward to our continued partnership!

 

Toni from The Watt Law Firm
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Best on the market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easiest most efficient software on the market. If MyCase doesn't have what you need then just tell them. They will have it for you later. Love love love this software.

Pros

EVERYTHING!! They listen to their customers needs and are always updating things to fit the needs of the users.

Cons

I wish I could click on a phone number from my phone and it call a client.

Review Source: Capterra
 

William from William Ables Attorney at Law
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Great service for the right price!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have had a great experience with MyCase. Any problems are handled quickly and without any problems.

Pros

The documents page is what I like most. I save on mailing my documents to my clients, and my clients like having access immediately to their paperwork and important documents.

Cons

The templates are a little difficult to navigate, but the more I use them the easier they get.

Review Source: Capterra
 

Ann from Anderson Law Firm
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

You will not be disappointed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We love the app for our phones which helps with scheduling and capturing billable time when away from the office. Customer support is excellent and always receptive to suggestions for improving the software.

Pros

The software is easy to learn and use. Customer support is excellent.

Cons

I wish the software would integrate with outlook to make capturing time spent on emails easier.

Review Source: Capterra

  Response: MyCase, MyCase

Date: August 2018

August 2018

 

"Hi Ann, thank you for your review! It's great to hear that your firm enjoys being productive away from the office using our mobile app. Fortunately, we do offer an integration with Outlook. You can find out how to sync your MyCase and Outlook accounts using the link below. If you have any additional questions or would like to share your feedback in more detail, please don¿t hesitate to reach out to our customer support team.

https://help.mycase.com/s/article/Outlook-Plugin-Installation-Guide"

 

David from Law Office of David Meyer
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

The software is very good, the technical support is better!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, I really like this product. The service is exceptional, the technicians really go above and beyond to fix the problem. Support will work to solve your issue, this is when other companies would tell you, well that is out of our scope. The support technicians, do their best to help you resolve these issues. That is real commitment to supporting a product. Two of my friends are using this now, and they report they are glad they changed to it.

Pros

Billing tracks well. Professional looking invoices and case tracking is very helpful. Notes, messages, etc.

Cons

Getting the developers to add features that would save time, seem to be ignored. The reports are not very robust.

Review Source: Capterra
 


August 2018

August 2018

Would be great if everything worked

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use, uncomplicated integrations.

Pros

MyCase has the best user interface of the PM software I have tried, and it has all of the integrations I need built-in.

Cons

Things just don't seem to work quite like they should. I had a lot of trouble doing things like importing, syncing, and other essential features of the software.

Review Source: Capterra

  Response: MyCase, MyCase

Date: August 2018

August 2018

 

Hello, thank you for providing this feedback. We are sorry to hear that you are having trouble. Our customer support team is eager to connect with you to hear more about your experience, help troubleshoot, and solve any issues you may be having. Please do not hesitate to reach out [support@mycase.com, (800) 571-8062]. We also encourage you to visit our Knowledge Center [https://help.mycase.com/s/], which has ample tutorials, FAQs, and training resources. We look forward to working with you and improving your experience!

 

Suzy from Houston, Thompson and Lewis, PC

July 2018

July 2018

So far, I've found it to be very user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Calendar is extremely easy to use. Also easy to view &/or set up appointments for other attorneys in the office. Also, time & billing is SO easy.

Cons

Having a little difficulty uploading batch files in that MyCase "not responding." I've found if I try to upload 5-8 files at a time, task is completed. Anything more than that & I'm stopped from completing the task.

Review Source: Capterra

  Response: MyCase, MyCase

Date: July 2018

July 2018

 

Hi Suzy, thank you for your review! We are excited to hear that MyCase has been an easy way for you to streamline your practice. A member of our customer service team has reached out to you regarding your difficulty batch-uploading files, and will assist you in fixing the issue. Please feel free to reach out with any other feedback; we are always looking for ways to improve our customers' experiences.

 

Gregory from Van Horssen Law & Government, PLLC
Number of employees: 1 employee Employees number: 1 employee

July 2018

July 2018

Very well thought out and user friendly. Indispensable.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Billing efficiency, case management efficiencies.

Pros

This is a superior case management and billing system. I rely heavily on MyCase in the day to day operation of my business.

Cons

The balance-forward and interest on past due balances, in the billing system is somewhat difficult to achieve. Other than that, I find very little to complain about with this system.

Review Source: Capterra
 

Ellen from Francisco Britton, LLP

July 2018

July 2018

We use MyCase to manage around 200 cases - We use it to generate documents, maintain records, etc

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

MyCase is better than the other case management programs I have used; It interfaces with other programs, it has a good document processing feature, it is user-friendly and is continually improving, and it has extensive user tutorials and an excellent technical help chat-line (shout out to the customer support!). As a support staff in a small-to-mid-sized firm, I love it.

Cons

The calendar is slightly less versatile (we would like to set the default calendar entry time to 30 minutes rather than an hour and this doesn't seem to be available yet). But you know what? It really seems like the development team listens to suggestions and makes those improvements available.

Review Source: Capterra
 

Becky from The Office of Jeffrey Weaver, P.C.

July 2018

July 2018

MyCase is very user-friendly and definitely a "one-stop-shop " for your firm.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Calendaring; and client time and billing - from inputting client time to generating the billing to recording payments received - very easy and efficient.

Cons

I cannot think of anything that I do not like! This program is inclusive of everything you need to operate your firm.

Review Source: Capterra
 

Ruben from The Concrete Protector
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

I have had very good experiences with MyCase. It has been very useful, convenient and secure.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very easy to use and fast interface. Invoice feature is very convenient and easy to read. Definitely would recommend this software.

Pros

What I like the most about his software is that it allows you to pay for invoices within the platform. You can actually do payment and the invoice updates in real time. Very convenient.

Cons

So far I haven't really found any features that I don't like. MyCase has been very simple to use, very easy and very convenient and comfortable. I actually didn't spend too much time on the site at the same time because I could easily get on it, do what I needed to do and be done.

Review Source: Capterra
 


July 2018

July 2018

Communication Made Easy

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I am a user on this one and let me tell you, it has made life a lot easier when dealing with situations that entail highly important information. I use this with attorneys to keep all the important information in one place. From emails, scheduled events, to payments. I am able to make payments through this program and never have to jump around to get what I need done. Everything is in one place. Every time something is updated in my account I received an email alert to my inbox. I am always up to date on appointments, invoice updates, documents being uploaded, or even just a simple message.

Cons

I wish they still had the app up and running for this. I began using after the app was taken down. That would really help with convenience.

Review Source: Capterra
 

Muhammad from Q Soft Web & Software Solutions

June 2018

June 2018

A great tool for law practitioners to manage their business and performance

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

MyCase has an intuitive and easy to use interface which guide you through the application to fully utilize all the features of application.
Sharing Cases and to do list with your team for collaboration is the best tool for any organization
Time based billing and time tracking is also a good tool for time based cases.
Invoicing is very good.

Cons

Pricing is too high for teams to manage with more users. Even for individuals its too high.
For 10 users price per month is too much and they don't give discounts as well.

Review Source: Capterra