Smokeball Software

4.64 / 5 (50)

Our advisors have recommended this product 16 times in the last 30 days

About Smokeball


Smokeball is a complete cloud-based legal productivity software to automatically record time for you, allowing you to increase your firm’s profitability and productivity by over 30%. Whether you bill hourly, fixed fee, or on contingency, Smokeball provides you the insights you need to run a more profitable law firm. Plus, with over 14,000 automated forms and a robust MS Word and Outlook integration, managing your firm has never been so consistent - and easy. Access all matters on the go with Smokeball’s mobile app built for iPhone and Android. Smokeball is a premium practice/case management product and only for PC computers running Windows 8 or 10. Smokeball is a practice management software with dedicated, award-winning customer support and consultation included with its product. Plus, Smokeball's seamless integration with Microsoft Word and Outlook means efficiency in daily tasks.



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Supported Operating System(s):

Windows 8, Windows 10

50 Reviews of Smokeball

Average User Ratings

Overall

4.64 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(38)

4 stars

(9)

3 stars

(1)

2 stars

(1)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 50 reviews

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February 2019

Sharon from Attorney Sharon Jackson

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

4 of 5

February 2019

Great high tech automation but misses on basic options

I have gained a lot from using Smokeball, but I have had to give up things that I view as basic and simple needs in exchange. The company is open to hearing suggestions, but they are not quickly implemented. They are aware of the complaints that new users have, but they still don't discuss them in the sales demo. I would suggest buying one license only if you decide to try the software. You can add more later if you find that it works for you, but really use the software before adding more as it will take you a minute to realize all of the simple tasks it can't perform. If you have used other major software programs like Abacus or Practice Panther, you may not feel like the benefits are worth the hassle of the change. If this is your first case management system, you will be happy.

Pros

The integration with Microsoft Word and Outlook are great. Unlike other software programs, they work all the time and are easy to use.
The templates and automation features help you save tremendous amounts of times doing routine work.
The software does not crash and have bugs all the time like the previous software I used.

Cons

This is an out of the box, canned solution. Even on simple requests, ZERO customization is allowed. Also, they are HORRIBLE with allowing you to import data from other software systems. They basically expect each firm to just start over from scratch, other than importing contacts. This is crazy and unrealistic for small or large firms. Smokeball is a one size fits all tool that frequently falls short. It is very difficult to run reports. You have the ability to add labels and input data, but extremely limited ability to run reports to transform the data you have collected into useful information. During the demo, they show you nifty features like automated time keeping, but they neglect to tell you that if you turn on that feature, your invoices will get all messed up. You won't have the ability to itemize or discount each line item of work performed on the case, instead they group them together with a list of daily worked. There is a reason why they do not offer a try before you buy option or a month to month option. You have to sign up for a full year and then you are locked in.

December 2017

Theodore from Theodore Alatsas, Esq

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Most complete case management program available.

Pros

The software is easy to use, intuitive, and loaded with features that are easy to customize to practice needs, the billing integration, with the recently added auto activity trackers, make billing simple. Just when they make an improvement, they add additional improvements and enhance,ents with integrations to make practice management even more efficient. Example, they just added law pay and QuickBooks integrations to the Boost billing portal, making accounting, and collections easier and faster. The support team is responsive, and is always looking to learn from customers how to make the program better. Just spent have an hour with them on a call in which they were looking for suggestions on how to make the mobile app better. Whenever they make enhancements, they provide support instantly to train, if necessary, but usually the changes are so intuitive, that very little training is ever needed. I can't say that I have experienced better customer service. Well worth it.

Cons

My only complaint would be price, but that is really a nominal complaint. I have paid so much more, per month, for other types of software, research and other types of programs and services, that the pricing really isn't bad at all.

June 2017

Letisha from Letisha Luecking Orlet, P.C.

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Absolutely the best!

This software enables me to run my business much more efficiently and accurately.

Pros

Smokeball is really wonderful and made a positive impact on my practice! The automation function is perfect. The auto time tracking and boost billing functions take Smokeball to the next level. It is hard to identify just one thing that I like most because everything about this software is amazing. It really has made my practice run smoothly and increased efficiency in my office. I converted from MyCase to Smokeball and the process was simple and relatively fast. I am so much happier with Smokeball! The customer service is out of this world as well. My account administrator took care of me every step of the way and made sure that I understood the process. She checked in on me to see how the conversion was going and did not hesitate to help me in any way.

Cons

I cannot think of anything I do not like or that I like least. Every once in awhile, the system runs slowly and it seems that my documents do not sync quickly. But, that is really it. There is nothing to complain about because this software is so intuitive and easy to use.

August 2018

ashleigh from C&M PC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

BEST PROGRAM EVER!!

I love all the features- especially the AI feature, it has helped our attorneys to make sure they do not complete something but forget to bill for it. All of our firm's contacts are stored in one place, making everyone's address book on point for everyone to contact anyone, even if someone else added the contact I can still find it. I also love being able to search for a document by typing anything that you remember is in the document and it will search all the documents for that phrase.

Pros

This program has made my job soo smooth. The ease of use and all the different features work together great. It has made me more organized and efficient in my job.

Cons

If your internet goes out, you cannot access files.

December 2016

Huma from Wigell Criminal Defense

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

Best case management software ever!

We were fairly early users of Smokeball and we could not be more pleased. Their software makes it so easy to write letters (which can be done off templates) and create standard documents. It's very easy to send them out, and organize them per file. It even links to email so emails can be similarly organized. Accessibility is the best part, as you've always got all the paperwork at your fingertips as long as you have a smartphone. The app is fantastic and makes it easy to make calls, email documents, etc. customer support literally responds within minutes and are the nicest folks ever. It's a great company and we couldn't be happier.

Pros

Accessibility, great app, immediate customer support.

Cons

No billing feature yet! :)

April 2018

spencer from THE S E FARRIS LAW FIRM

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

4 of 5

April 2018

Nice functions, too expensive for our little firm

Pros

the workflows and automation are great, the product was easy to use and we generally liked it. IN fact, I recommended it to several friends and they liked it as well.

Cons

After a year of beta testing, requesting and getting new features, the company raised the price subscription price 40%. This was too much for us to bite off, especially with no protection in the future. Some of the features like billing and accounting drove the price up but are of no use to our contingent fee based practice. In addition, my client data was on their server, not mine. The company was good to give quarterly backups on request but if the internet connection fails, which happens a couple times a year, we could only work on recently saved documents or from the last backup.

September 2017

Janet from Hassakis & Hassakis, P.C.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2017

Smokeball review

Much better product that what we had before. Excellent staff training. Our staff likes it and that is what matters!

Pros

Fairly easy but I am still learning as support staff usually handle for me. Ease of entry of contacts to each matter. I read the info given to us and it helps me to read on paper! I am very busy with working on the "legal" end of cases so my time is limited as to all entries. I just add as I can.

Cons

It is meeting the needs of our firm except for the daily printing of a calendar that would show what all attorneys are doing. So far we are only able to print one day at a time.

July 2017

Courtney from Dashiell Law Offices, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2017

Excellent software management tool for small firm.

One company provides four different services: Software management/document sharing, cloud-based back-up, billing software, and website support/creation!

Pros

It is intuitive and works seemlessly with Microsoft Word and Outlook; it provides excellent customer service; it is accessible from one's phone. I like all the automation features, particularly the way contacts will automatically update through all applicable matters when changed in just one location.

Cons

Not all aspects of litigation are cookie-cutter and sometimes some of the of the automation features don't quite fit with the case's subject matter and/or content. However, customer service is quick to help resolve any issue and to help customize their product to fit one's business needs

March 2017

James from Bernicky Law Firm

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2017

An essential part of our office

As a longtime Smokeball user, I can't imagine not using it! It's made so many parts of our practice easier, from keeping track of all our files, contacts, clients and documents. Every suggestion we've made has been considered (and I'm happy to say most, if not all, were integrated into the program). Support is top notch. Once you get everything set up the way you like it, it saves us so much time- I don't know where we'd be without it! I cannot recommend it enough!

March 2018

Jay from Law Offices of Jay H Chie

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Our firm use to use timematters, but this is way better. It's like driving a chevy vs. mercendes!

This software makes our office more efficient which means I need one less secretary. I have access from my phone and tablet which makes it easier for me to work outside of the office.

Pros

It's very integrated for every need possible as a small law firm. This software links all my emails into the file. It's just a powerful system.

Cons

Since I'm a baby boomer, it's too much to remember, but that's my fault and not the software. I wish every time I get a phone message, a separate window would pop up to call instead of me looking for it or getting it thru email.

January 2018

Eric from BGKS

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

January 2018

Great at what is goes well

Pros

The program acts as a central hub for the entire firm. Storing all client contact information, case information and uploaded documents. The direct integration with Office 365 for document creation and editing as well as email tracking makes the product what it is.

Cons

There are several features that are subpar (billing) or unnecessary (complimentary website) that have made the price double yet go unused. In the case of the billing program it is very basic and limited with bugs that make it unusable.

November 2018

Theodore from Law Office of Theodore Alatsas, Esq.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Best Practice/Case Management Software for small firms

Can overstate the quality of the program, the ease of use, and the customer service and support.

Pros

Cloud and local functionality, form creation, storage, automatic billing and time tracking, email integration, integration with word and outlook

Cons

ios application can use improvement, but works decently well.

April 2018

Chris from GNGF

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

One of the best legal practice management software tools!

Pros

From the automated forms, document management, or the time tracking functionality, this software is perfect for any law firm looking to take their firm to the next level. The goal is to help attorneys run a more profitable law firm and that's exactly what you can expect when using it!

Cons

It is not cheap, but you get what you pay for - so that shouldn't be a deal killer for the firm that is looking to get the right pieces in place.

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2018

Administrator for law firm using this program.

Helped organize client files and made it easier to track and save emails to and from clients.

Pros

It is quite easy to save emails and documents to various clients and to search matters quickly. I like that I can pull up documents while on the phone with clients.

Cons

If not careful, it is easy to overlook tracked changes to documents. It is also occasionally difficult to remove clients who have been twice entered.

June 2017

ashleigh from Cassidy & Mueller, PC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2017

I love the customer support. If there are any issues, they will work with you until they are fixed.

Linking everything together is great

Pros

I love that it links together everything I need to do in a day: ie: My cases with my calendar, my emails, etc.

Cons

I think there aren't many forms I use, and the ones I need, aren't in the library. I also think there are some gliches that need to be ironed out- sometimes my word documents wont open- i have to export them and save on my desktop and then open them.

April 2017

Daniel from TheLegacyLawyer.Com

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2017

Ambitious integration

I have been using Smokeball for several months. It's amazingly powerful, integrating emails, documents, forms, and workflows. It has an activity tracker and allows you to create invoices, but billing/accounting integration is still weak. It may be too ambitious - one needs a powerful computer and for me sometimes fails to pull up Word. But customer service is very responsive and I'm impressed by their vision.

Pros

Emails and documents all in one place.

Cons

Still buggy from time to time.

July 2017

Eric from Bentley, Gibson, Kopekci, Smith, P.C.

Company Size: 2-10 employees


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

July 2017

Impressed

Pros

Feature rich client and document management system integrates with office for document automation and email tracking

Cons

Poor billing program. No accounting or linking with QuickBooks. The offered document template set ups by their staff are poorly executed.

February 2017

Sarah from Advocate Law, LLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2017

Smokeball is a great asset to my solo practice

It's easy to use - the fields are layed out in a way that makes sense. The support is phenomenal - I usually get a response within a couple hours. It helps me track data - it has all the key data points I need. It helps me stay on top of tasks - I set up dates/reminders with ease.

Pros

The customer support and its user-friendly design.

Cons

That it doesn't have email workflow capabilities (not campaigns, but workflows based on a client's status or stage in the process).

January 2017

Jim from Law Office of James Fine

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2017

Smokeball Makes It Easy

I have used Smokeball for about four years. There are a lot of positive parts to this program - the ease of using Word documents; the templates for the various practice areas; the speed of finding documents, correspondence, and emails to name a few. Recently I was representing the sellers of a Chicago condominium. For some reason the attorney, lender, and both real estate brokers found emails easier than phone calls. An issue arose about seven days prior to closing which caused a flurry of emails (17) to be exchanged in about 35 minutes. Smokeball grouped and filed these emails in the proper client folder and allowed me to watch from the sidelines until the activity ceased. Once I saw that the parties had run out of responses, I reviewed the last email in the chain, initiated a conference call, and resolved the problem with a three minute phone call. Smokeball allowed me to keep an eye on developments while working on other pressing matters. One last note. I have had judges comment on the Word documents I've used and how easy it is to read the insertions and presentations of documents like the Cook County Memorandum of Judgment and the Illinois business forms.

June 2017

Michael from Law Offices of Michael V. Kern

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

A major time-saver for a reasonable price for a solo practitioner. Great customer support!

Pros

Once you master form automation, there is no need to go back and re-draft the document. Better yet, a user can request that a new form be automated or created for his/her needs.

Cons

Sometimes automation process is counter-intuitive. Given the enormous number of possible fields, finding the one needed is not always easy.