Firmwater Software

4.64 / 5 (53)

About Firmwater


Firmwater is a cloud-based learning management system (LMS) that is specifically designed for training companies. It allows training companies to organize, distribute, track and report on their content across clients. 

Users can manage multiple clients from a single interface and set up clients with the necessary library access, branding, settings and content. 

Firmwater also enables users to design online stores to sell courses. Clients can have multiple selling models including individual courses, course packages or memberships. It is able to support single seat (B2C) and multiple seat (B2B) purchase scenarios.

Firmwater is also SCORM compliant which allows users to utilize a variety of content-authoring tools. The advanced reporting feature let users keep track of all training activities in real-time.



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Supported Operating System(s):

Web browser (OS agnostic)

53 Reviews of Firmwater

Average User Ratings

Overall

4.64 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(36)

4 stars

(15)

3 stars

(2)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 53 reviews

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October 2017

Patty from Between Two Homes, LLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2017

It took a little while to learn it but now it's very easy to navigate it.

The most important benefit, besides very few if any user technical issues, is not having to personally deactivate accounts because the system does it automatically.

Pros

It has a lot of great features: Allowing a payee to send an invitation to someone else, easy access to the certificates after account is inactive, ability to send e-mails to participants reminding them of their time limit, automatically deactivating participants after a period of time, easy access to management to change participant's information (e-mail address), being able to resend invitations to start the class, easy access to view participant's information by management, and many other features that I can't think of.

Cons

There are only a few drawbacks or cons that we found: Some reports cannot be printed out using PDF.

Response from Firmwater of Firmwater

Replied November 2017

Hi Patty, thank you for a great, comprehensive review! We are very glad that our LMS features meet your needs and most importantly, that you find our LMS easy to navigate. All of our reports, with the exception of 'Attempt Data Export', are available for PDF export. We encourage you to get in touch with our support team for more information about exporting reports.

June 2010

Dax from EKO Group, Inc.

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

June 2010

A Very Capable, Cost Effective LMS Solution for Our Company

Overall, I would strongly recommend Firmwater to any small - medium sized business looking for a simple and effective LMS. This LMS is fantastic for training companies such as our own that resell training programs to other businesses. Firmwater provides a great service to our company.

Pros

Firmwater's LMS is very easy to setup and use. It is easy for us, as a training company, to add new clients, get them setup with an administrative account, show them the basics, and then let them do what they need to do. I like the customization options that we can provide to each new client (custom domain, company logo, etc.) with just a few clicks of the mouse.

Firmwater is able to effectively run and track the content that we upload (typically Articulate created elearning programs) with excellent accuracy and immediate response time. The multitude of reports on each user and piece of content is a great feature for us.

The cost of Firmwater's LMS is what really set them apart from other LMS providers that we researched. Their pricing structure allows us to maintain low overhead costs and remain ultra-competitive with our own pricing structures.

Cons

One feature that I wish was available within Firmwater was the ability to email users or send users reminders that their training needs to be completed by this date. As it stands currently, we have to generate reports and then export those reports to get a list of email addresses that have not completed a program.

I know that new features are constantly in development and the Firmwater team works hard to put out their best product possible, and I hope that this feature gets implemented somewhere down the road.

Response from Firmwater of Firmwater

Replied July 2011

Dax: Thanks for your review. Our #1 customer enhancement request is for automated email notifications. The initial functionality is now available and added functionality will be available later in the year.

December 2018

Russell from Defencify

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2018

A top-notch training platform for training companies!

Firmwater LMS allows us to offer our clients the unique ability have their very own, branded training portal. The ability to completely control the management of users, training content, reporting, training records, etc. are all very valuable features which has allowed us to win more contracts. Also, when things do go wrong, Firmwater LMS absolutely delivers on customer support.

Pros

The white-labeled training portal is a market differentiator for selling to our B2B clients.

Cons

Some of the standard features, such as free trial access and monthly subscriptions, are not available with Firmwater LMS. The feature of customizing training certificates is limited which can cause issues with regulatory requirements. Navigating and using the platform is not always user friendly and user mistakes can cause costly errors if you aren't careful. I don't care for having to rely on Firmwater staff to help me implement changes in my portal.

Response from Firmwater of Firmwater

Replied December 2018

Russ, Thank you so much for your kind words. We really strive for Firmwater LMS to help training businesses like yours to differentiate themselves in the industry. Josie Customer Success Specialist

March 2017

Mary Ann from Hands On Technical Training

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

Outstanding People and Customer Service

Beginning as a novice, I must have tried the patience to the limit of the customer support people. I cannot express how fantastic and supportive they have been. The most striking thing about working with Firmwater, is the time they have taken to walk me through the steps needed to satisfy my customers' needs. If it didn't at first work, they worked to make it work to my needs. I didn't have to fit into a cookie cutter program, instead it was adjusted to fit what I needed. Would I encourage others to work with Firmwater?- in a heartbeat I would and have.

Pros

Works with what I need with an excellent reporting ability.

Cons

Not a con exactly, just that it offers so much that I haven't had a chance to learn it all.

Response from Firmwater of Firmwater

Replied May 2017

Thank you Mary Ann! It is always a pleasure to work with you and help you support your customers. We truly appreciate your kind words and your recognition of Firmwater¿s strength and key features.

October 2017

David from New Home Co-Broker Academy LLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

The only reason I gave Firmwater a five star rating across the board is I could not rate them higher

My biggest surprise was the across the board competence of Firmwater's support team. I am not technically sophisticated, and a small company. They are not afraid to make better suggestions, and do what they say they will do. Their pricing is more than fair. The biggest benefit at this point in my growth, is I know that I can trust Firmwater to solve whatever problems come along and always have my best interest at the center of their support. My company offers online new home sales education to Realtors. Its all good. As it should be. If you are starting an e-commerce business, I highly recommend Firmwater.

Pros

Three things, as an ecommerce business:

1. Firmwater offers easy, fast and free access to Shopify
2. My customers have no problem with purchasing, access, or notifications
3. The price/value

Response from Firmwater of Firmwater

Replied November 2017

Hi David, thank you for the wonderful review! We are happy to know that you find our platform easy to use as that is what we strive for. We love being a part of your growth and supporting your journey.

August 2018

Bradley from Children in the Middle

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Awesome!!!

My company has been with Firmwater since late 2015, and we could not be happier. Their customer service beats any company I've worked with in the past by leaps and bounds. They genuinly want your business to be successful, and go the extra mile to help us out and learn the software. Well worth the money, and unless prices go up some time in the future I think our relationship will last for a long time.

Pros

The software is user friendly for a non-skilled individual like myself to not only deliver educational content, but also on the backend for controlling content, managing users, and providing reports.

Cons

Not a durn thing so far :), super easy and I am learning new things all the time.

March 2019

Andreas from neacos

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

A great partner in business

Overall, I want to thank Firmwater for their great engagement in supporting our business. If you are looking for an experienced and yet flexible business partner, you don't have to look further!

Pros

It's stability. Especially for an LMS, Bugs can really hinder positive customer experience. Not with Firmwater - the software is well implemented. With over 25,000 trainings we use their LMS extensively. No major issues/ bugs occurred.

Cons

Since Firmwater customized the LMS UI language for our customers, there were some minor translation issues. They got resolved within hours by Firmwater, which is overall rather a Pro feature instead of a con :)

November 2015

Anonymous

Review Source: GetApp


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

November 2015

Great LMS for a small company

We've been using Firmwater as our LMS provider since 2010, and it feels like they've grown right along with us. They've always been very responsive to our needs, and provide excellent and speedy tech support. As a very small company, we didn't have the resources or expertise in-house to develop or manage our own LMS, and we didn't have the big dollars needed to develop one. We are content producers, not computer programmers! Firmwater's SAAS model gave us a way to monetize our content in a way that was affordable and doable for us. Over the past five years, they have continued to develop and improve their product. The relatively new integration with Shopify was fabulous, it made things so much easier. Shopify allows us to use discount codes, which is an important marketing tool for us. And we now use our Shopify webstore as our website, saving us some money and making it easier for us to update our own content.

Pros

We can offer custom portals to our corporate clients. Students can print their Certificate of Completion from their Training Plan.

Cons

The per-head registration fee is the same, regardless of the size of the price of the course, but I think this is more our problem than theirs!

November 2015

Hal from Blue House Energy Inc

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

November 2015

Firmwater LMS

I have been involved in LMS procurement for 15 years for organizations in the public, private and inter-governmental sectors. In my role as COO of Blue House Energy I have been using Firmwater for three years. We chose Firmwater after a detailed review of options, For a training company/organization, Firmwater is the best I have reviewed or used.

Pros

Very quick and personalized support
Quick uploads
Ability to create private brand labeled sites (known as “clients”)
Grant content from a “master” to “clients”, enabling automatic content update
Supports locations and departments
Many email contact options, including customization of email messages
Various options for user setup
Ideal for certificates and certifications (including customized certificates of achievement)
Logical user interface and process for content management

Cons

Need more backend functions accessible to the user interface (in process)
Would be nice to have a "lite" LCMS that supports version control
Upgraded user interface for reports and help

April 2014

Alan from Undisclosed

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

April 2014

The Firmwater Learning Management System - Easy to use and Extremely Powerful

I have been using the Firmwater LMS for over a year now and I have to say it is one of the best learning management systems I have used to date. It is easy to configure and they provide many options within the system both for small organizations as well as large organizations that have multiple locations and many users. The system is very fast and stable. I also use SCORM Cloud and the performance difference is not noticeable between the two platforms. The best feature of the Firmwater LMS and my primary reason for using it is the ability to create branded instances of the LMS that are client-specific portals. The client portals are considered 'slave' instances to your 'master' LMS installation. The LMS allows you to grant access to content from a 'master' to a 'slave'. This means that I can have groups of users completely isolated from each other and only upload my content to the system once. When I make updates to my content, I only need to update it in a single place and then every one of my clients gets immediate access to the updated content without me having to update each client instance individually. I also have to mention that their customer support is excellent. Any issues or questions I have about the system are responded to immediately and professionally. They have gone out of their way on countless occasions to help me provide solutions to my customers. I have been trying to come up with something negative to say and (not) unfortunately I really can't say anything bad about my experience with the Firmwater LMS. Since I started using the system it has excelled at doing everything that I wanted it to.

August 2016

Cheryl from Orthopaedic Educational Services, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2016

Excellent Customer Service!

We are a very small E-Learning company for Healthcare Professionals. We started our search for an LMS company knowing nothing about what we wanted, or who we wanted to work with. We actually took several months to make a decision. Diane Miziolek, Director of Business Development, has to be the most patient person I have ever met. She never pressured me and was available to answer my numerous questions whilst trying to make my decision. Once we decided on Firmwater, we've never looked back. I'm quite sure Firmwater has much larger clients from whom they receive much larger revenue, however, we have had immediate response to any questions we may have had during our transition to a new website. This included uploading our content ourselves to Firmwater (I told you we were small!) and having absolutely no idea what we were doing. Firmwater Support has always been there to hold my hand and has graciously answered my questions and pointed out errors that may have caused potential problems in the future. I couldn't recommend them more highly.

Pros

Very user friendly. Very easy to navigate. The "help" documentation is very easy to follow.

March 2017

Mieng from Digital Defense, Inc.

Review Source: Capterra


Ease-of-use