Optima Therapy for SNFs Software


 

Optima Therapy is a cloud-based solution that offers electronic medical records, patient scheduling and billing to physical therapy, speech therapy and rehabilitation practices. It is suitable for practices of all sizes.

Optima Therapy provides case management features include integrations with software such as PointClickCare, MatrixCare and HealthMEDX. Users can set up therapy treatment plans based on various disciplines and diagnosis codes. Automated scheduling tools, configurable calendar views and capacity alerts for therapists are also included.

Therapy notes can be entered in offline and are synced once an internet connection is established. Billing, denials and appeals, invoicing, eligibility and e-signatures can all be managed with Optima. The business intelligence module provides reporting and and role-based dashboards. Users can access point-of-care features using iOS, Android and Windows devices.

Support is provided over the phone. Pricing is per site per month.

 

Optima Therapy for SNFs - Patient background
 
  • Optima Therapy for SNFs - Patient background
    Patient background
  • Optima Therapy for SNFs - Appointment details
    Appointment details
  • Optima Therapy for SNFs - Schedule
    Schedule
  • Optima Therapy for SNFs - Appointment book
    Appointment book
  • Optima Therapy for SNFs - Action items
    Action items
  • Optima Therapy for SNFs - KPI dashboard
    KPI dashboard
Supported Operating System(s):
Web browser (OS agnostic), Windows 10

40 Reviews of Optima Therapy for SNFs

 

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Software Advice Reviews (34)
More Reviews (6)

Showing 1-20 of 34

Alisa from Diversicare
Specialty: Nursing Home
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

August 2018

August 2018

Overall has been a good experience implementing Optima and integrating with both AHT and PCC.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The integration with AHT now that it's thoroughly tested. This integration is real time and works very well.

Cons

The integration with PCC. Its an antiquated batch interface. Integrations/interfaces should provide one central contact to the client rather than the client having to remember to contact deployments about one type, exports for another, etc. Only receiving the reporting database presents challenges when trying to run reporting against Optima and other applications it interfaces to in real time. Having access to a mirror copy of the production DB would be better.

Review Source
 
 

Deb from Ensign Services, Inc.
Specialty: Nursing Home
Number of employees: 10,000+ employees Employees number: 10,000+ employees

August 2018

August 2018

The Optima Healthcare Solutions culture is second to none and it starts with their people!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Optima Healthcare Solutions is more than a software company. They are a partner to help us engage in the clinical and operational changes happening in our industry. They have created a consortium of clinicians to address various industry changes during this time of healthcare reform and they facilitate meaningful discussion around solutions they can help to offer us as we embrace these changes.

Pros

1. ALWAYS EVOLVING. Never complacent; the team works to stay on top of industry changes and ways to enhance the software to offer efficient and effective solutions to change
2. RESPONSIVE. The culture is about people taking care of people. Listening to our needs, concerns, questions and responding with solutions.
3. INQUISITIVE. Their developers and clinicians are always asking for feedback, showing their customers (US) their ideas and engaging us in the experience of development so we can help shape the ultimate software solution to a challenge.

Cons

HONESTLY. I can't think of a true con. In today's day and age of "I want it now", it's sometimes hard to wait for a new product to be completed, yet i love how they prioritize the industry change needs and then the "wish list" items.

Review Source
 
 

Lata from Tender Touch Rehab Services
Specialty: Nursing Home
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2018

August 2018

Love the features for documentation & reports

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great documentation library

Pros

Reports, hot list feature and updates with current Medicare requirements.are great and easy to follow.

Cons

Need better customer support and need to see changes right away . Sometimes when we have a idea it take time till next release

Review Source
 
 

Sonia from RehabCare
Specialty: Nursing Home
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2018

August 2018

Helps justify skilled need

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Thorough, and cues you on multiple things to help justify skilled needs. Also cues you on anything you might have forgotten to evaluate or to document

Cons

Program is abit lengthy and time-consuming for initial evaluations, and for weekly and monthly notes

Review Source
 
 

Mike from Key Rehab
Specialty: Therapy / Rehabilitation
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2018

August 2018

An excellent tool for reviewing and guiding clinical practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I appreciate the professionalism, knowledge, accessibility, and friendliness of our customer rep.

Pros

The ease of which I am able to connect to any of our locations and review documentation, projection screens, user activity reports, service logs, etc.
I also greatly appreciate the expertise of the Optima staff in terms of staying on top of the federal requirements for therapy provision and documentation. I know how hard that is.

Cons

I don't like the fact that it doesn't run on google chrome. I don't regularly use the documentation myself but when I do, it doesn't seem to be intuitive in where to go next and what to fill out. Also, some of the reports don't translate well when they are save into excel (some rows are too small for the data).

Review Source
 
 

Katie from BST
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2018

July 2018

Accounting and Payroll Review

Ease-of-use

Functionality

Product Quality

Customer Support

We have several time in facility contracts that are all different as far as what we can/cannot invoice. I feel Optima is more aimed for Billing/Documentation contracts so it's sometimes time consuming trying to invoice those labor only sites since there are so many manual adjustments needed.

Pros

Able to log Payroll and Accounting information all in the same software.
GREAT software for LTC facilities.

Cons

On standard contracts we are not able to invoice for travel/mileage without manually adding this to the invoice.
On Time in Facility contracts we are not able to select travel/mileage as non-billable time, it's all or nothing.

Review Source
 
 

Chris from Flagship
Specialty: Nursing Home
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

April 2018

April 2018

Easy to learn

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

The basics of this software are easy to learn. It is easy to find a specific patient and see their information, previous tracks, and documents.

Cons

The more technical and complicated tasks of this software are difficult to learn and not intuitive. I regularly have to call for assistance.

Review Source
 
 

Mahta from Ensign
Specialty: Physical therapy / rehab
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

September 2017

September 2017

outstanding customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is the only software to look at for our industry. Customer service and education is unparalleled.

Pros

Optima is always thinking ahead and developing their product and features with the big picture in mind.

Cons

Lately it seems like there has been slow turn around on fixes and enhancements to existing features.

Review Source
 
 

Stephanie from VAN / Vancrest | Therapy Solutions
Specialty: Physical therapy / rehab
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Very pleased

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

the customer support and follow up is very helpful across our organization; plus the updates and webinars

Cons

Upcharge in costs associated with special features and when our company has temporary needs - especially when closing a facility but access is still needed.

Review Source
 
 

SARA from Northern Iowa Therapy
Specialty: Physical therapy / rehab
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Great Program

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

The software is great, and Optima is always looking ahead an planning ahead for future changes. They offer great webinars to help educate staff on upcoming changes in regulations and how they are planning to accommodate those changes in their program.

Cons

Tech support is great if you have a simple question on how something in Optima works. Sometimes it take a while to get a response if the question is about how something is calculated in one of their reports, or where certain items are pulled from.

Review Source
 
 

Mark from Carespring
Specialty: Physical therapy / rehab
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2017

September 2017

Regional rehabilitation director

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

It is very user friendly. The software stays up to date on any Medicare changes making it easy to stay in compliance.

Cons

The scheduling features could be improved to allow for copying past schedules in the assignment board.

Review Source
 
 

Lynda from Touchstone Rehab
Specialty: Physical therapy / rehab
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2017

September 2017

Optima Software - feedback

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, always have been a fan of Optima over any other rehab post acute software.

Pros


I appreciate that Optima Therapy stays up with the latest healthcare changes and offers a solution to needed tracking and/or reporting.

Cons

I do not care for the way Optima introduces enhancements but, then slips in later once you want to activate the service that this would be at an additional cost.

Review Source
 
 

Rich from TMI
Specialty: Physical therapy / rehab
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

A lot of really good features and a couple glitches.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

very good product overall

Pros

ease of use, integrates fairly well with most of our customers' EMR systems, like the updated forms in our 'new' library (version 2.91, I believe)

Cons

the ADR management tool way too time consuming and clunky to use, would like more autonomy to make minor changes (ie. changing items from mandatory elements (red) to optional (blue) or vice versa) without having to go through the cumbersome change request process.

Review Source
 
 

Lisa from Blue Sky Therapy
Specialty: Physical therapy / rehab
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

Chief Quality Officer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, our experience with Optima has been a very positive one! The team at Optima is always pleasant and willingly to assist to address our needs. It's ability to integrate with our partners is an added plus and important feature! Continued enhancements will be needed in the changing market and Optima always provides opportunities to provide feedback and engage in the pilots.

Pros

Excellent adherence to regulatory guidelines with great support from help desk and deployment teams! Good engagement with customer!

Cons

Billing format is difficult to reconcile due to a lot of "add ons". Need enhanced appeals management for better tracking and reporting. System doesn't adequately address the needs for use with multiple business lines for contract companies such as HH and OP.

Review Source
 
 

Sandy from Ultimate Rehab
Specialty: Physical therapy / rehab
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Great support center

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Our Company is not thrilled when we get notified of the all day meetings that pull out support staff. We suggest holding 2 meetings and have partial support staff available to take calls on meeting days.

Pros

Once therapist train on Optima Therapy it because very easy especially for therapy assistants. The scheduling portion is fantastic - love the Appointment book. The case management is easy. The projection area is a great asset to Optima Therapy

Cons

The servers drop more than we like. Not sure why the servers drop as often but causes alot of chaos for our staff. Ultimate Rehab has noticed more server issues in the last 6 months. Not sure why? Disappointed with the Ipad functionality. Our Company purchased Ipads for our facilities and Optima Therapy doesn't function well on Ipads any longer. The program freezes or drops when therapist are working on Ipads.

Review Source
 
 

Corinne from Solaris Rehab
Specialty: Geriatric
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Rehab Opitma has been a very consistent EMR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Rehab Optima has been our go to EMR since we transitioned from paper over 7 years ago. They are great to work with and have great follow up. I get answers quickly and professionally.

Pros

Great customer support and follow up.
Great customizations as needed.
Continually upgrading software and keeping up to date on changing regulations

Cons

G-codes are not linked to evaluations or progress notes.
The daily progress notes could be a little more user friendly by assisting with auto fill and addressing the goals rather than having the separate tab with the goals.

Review Source
 
 

Gregory from Infinity Rehab
Specialty: Physical therapy / rehab
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

Great Product for a Complicated and Ever Changing Medical System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a great system for Contract Therapy.

Pros

Great Customer Service
Frequent Updates
Third Party Integrations
Comprehensive System
Ability to configure most things

Cons

Administrative features could be stronger
Canned Reports
Frequent Updates
iPad version is sometimes unstable

Review Source
 
 

Deena from Stern
Specialty: Physical therapy / rehab
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to learn/train staff, good customization ability, fulfills compliance requirements, clear format

Cons

Occasional delay in loading documents, unable to open any other documents when progress notes are open.

Review Source
 
 

Jeff from Athena Therapy
Specialty: Physical therapy / rehab
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Optima Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The Optima team is very good and knowledgeable, especially good at listening to their customers and making changes as needed.

Pros

Always ahead of industry changes, easy to use for end users. There are a lot of customization available.

Cons

Lengthy update/upgrade process, older platform for desktop version with no ability to add things like spell check.

Review Source
 
 

Avi from Stern
Specialty: Physical therapy / rehab
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

Senior regional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Faster

Pros

Easy to use and the help hotline is great when I call in they usually answer right away and then help

Cons

Slow sometimes with the optima help and also there should be a basic manual for new employees to use

Review Source
 
 
 
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Showing 1-6 of 6


October 2018

October 2018

User

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is very worth to give it a try

Pros

It is very nice where I can write and edit my documents in a fraction of time of what I used to.

Cons

It is a little bit expensive and difficult to print using my Ipad

Review Source: Capterra
 

Brad from Peak Performance
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2017

July 2017

Use this software for EMR for nursing home facility I work at.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Faster documentation

Pros

Starting using this EMR at a nursing home I work PRN for approx 3 years ago. The switch at first took some time, but after 2-3 weeks I was more efficient in using it and cut my documenting time down by 1/2.

Review Source: Capterra
 

Aaron from Sprenger Healthcare Systems

April 2017

April 2017

Great all-encompassing therapy software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Enjoy all of the features and reporting options. Lots of ability to look at things from multiple angles and analyze what we need. I like the ability to individually edit and create rights and roles from an admin standpoint. Reporting useful and good ability to filter for specific data. Tech support often results in quick fixes and assistance. Would like more ability to customize things without huge fees.

Review Source: Capterra
 

John from Progressive Beginnings, LLC
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Optima Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall Optima is a very nice program for contract therapy services.

They are constantly working to improve services and integrations.

Unfortunately the software integrates better with some systems better than others and is currently not compatible with Apple Computers (Mac Books)

Documentation and Billing flow relatively smoothly and there is plenty of support to help new organizations get started.

Pros

Training and helpful guidance with support team

Cons

Non Mac/Google interface

Review Source: Capterra
 

Polly from Goodcare
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Very helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Working with the IT dept in regards to navigating through the administration part of my job is great when they answer phones within seconds and can help resolve issues within minutes.

Pros

My reports and use of Ipads to give me point of care services

Cons

Inability to print from my Ipad or navigate projections on my ipad.

Advice to Others

Love the IT dept!

Review Source: Capterra
 

Brady from Jackson PT

December 2016

December 2016

not user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software takes about twice as long to document as others I have used. It may be efficient at some point, but it must take a long time becoming proficient at it. It is not intuitive, especially with writing goals. It makes it difficult for making short term goals into long term goals and it constantly kicks me out of goal writing. A very frustrating program to work with that slows down documentation significantly.

Pros

nothing

Cons

goal writing, charges

Review Source: Capterra