





Entry screen






Supported Operating System(s):
Windows 7, Windows 8, Windows 10About ECi M1
ECi M1 is a subscription-based enterprise resource planning (ERP) system, available on-premise or via the cloud, that automates financials, inventory, production, sales/quoting and production planning. The solution is suitable for small to midsize firms that manufacture via repetitive, make-to-stock, make-to-order and engineer-to-order processes.
M1’s product configurator provides a multi-level, automated configuration that builds product configurations from a BOM, including all sub-assemblies. Users can also add additional rules and formulas after the wizard is complete.
The system also offers features for inventory barcoding, shop floor control and customizable reporting through integration with Crystal Reports.
Other key features incl...
Entry screen
Supported Operating System(s):
Windows 7, Windows 8, Windows 10Average User Ratings
Overall
Ease-of-use
4.0
Value for money
3.0
Customer support
3.5
Functionality
3.5
Likelihood to Recommend
Not likely
Very likely
August 2018
Angie from CHUTES International
Company Size: 51-200 employees
Industry: Building Materials
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2018
I love how easy the modules link with each other
Very happy. I'm glad I have been brought in a job that chose this software. Everyone that I've met and spoke with through tech support is helpful and personable.
Pros
The ability to drill down between modules is wonderful. I've never used a software that allowed this so seamlessly.
Cons
The lack of online inquiries through the internet from fellow users that might have experienced something that isn't typical to help others figure it out. This can be technical or a way to resolve a process issue.
April 2018
Timothy from BRD Noise and Vibration Control, Inc.
Company Size: 11-50 employees
Industry: Electrical/Electronic Manufacturing
Time Used: Less than 12 months
Review Source
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
April 2018
M1 - A very visual ERP
Pros
M1 is incredibly visual; whether you prefer traditional forms or spreadsheet views, you can customize the navigation and data forms with ease. Search features are robust in the spreadsheet style views. M1 is also fairly flexible for customization regardless of programming skills. We can easily add fields to any module and forms can be manipulated to match our information flow. In our business every order is a custom order yet the straight forward manufacturing module makes planning and scheduling simple. Dashboards on the start screen are great to monitor daily activities. While most ERP implementations require significant work, the visual nature of M1 really helped us keep the project on track. The M1 implementation specialist spent time to learn our business and specific information needs. 9 months running and we are very happy. We have added several additional modules since the implementation and have linked M1 to our sales tax service provider. The suite of included reports are handy, though they need some customization when you start up. Export to Excel is very easy. We added Spreadsheet Server option to really increase the capability to share data with Excel. Security controls are very robust.
Cons
At times customer service response is a bit longer than we would like though once they are working on an issue, they are great at resolving. Some of the included reports are fairly complex yet require customization in Crystal Reports. Best to have some working knowledge of Crystal reports. Some modules in M1 are not consistent with others - probably different programmers or different schedules for upgrading - however that slows the process just bit when you move module to module.
December 2018
Ken from Titan Garages
Company Size: 51-200 employees
Industry: Building Materials
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
December 2018
Do not buy this software in Australia - Dishonest business practices and terrible support
They installed the core system for one company to test, then couldn't get their optional modules to work, but still performed the agreed work to customize our installation (and charged us)... then finally gave up trying to get THEIR optional module to work in version 8, and told us that we had to upgrade to version 9 to get those modules to work. Then after we upgraded to version 9, they said that version 9 now no longer supported that optional module, or the custom work they had already been paid for. We have been promised repeatedly by their support team and management that they would fix the issues and get this up and working as soon as possible. Please don't fall for these lies like we did. Instead of trying to fix anything, their support department literally just 'solved' all of the 30+ support tickets in their system on with the same day with the message 'SOLVED: This function or a component that it relies on is no longer supported' with no option for further discussion... no refund for the optional modules or custom work we had done... and then they have the hide to say that they need to get us to sign off and accept the fact that they can't make that company work before they even install the core systems for any of the 6 other companies.
Pros
Their sales team made a really good pitch, then went radio silent the moment we signed up, and quit 6 weeks later. Based on their pitch, we engaged them to provide version 8 of the core system seven companies, and a couple of optional modules for a couple of those companies, and a few custom modifications, we were assured this would be straight forward and ready to use in 8-12 weeks. It has been over 2 years and they been unable to even get one of those companies up and running as per the our agreement with them.
Cons
The worst part about this experience? Everything that happened after they had our money... In all of my professional life I have never before experienced such intentionally dishonest behavior in a professional setting. Deciding to use ECi M1 has been the worst business decision that we have ever made. If you are in Australia, or if you intend to rely on the Australian support team, I cannot urge you strongly enough to stay away from ECi M1. They have repeatedly proved themselves incompetent and dishonest.
Response from ECi Software Solutions
Replied April 2019
With hundreds of passionate M1 clients implemented throughout Australia and thousands more globally, we are sorry your experience has been less than expected. Version 9 is written in an advanced language and an early release that coincided with your implementation - the upgrade offering a more flexible and future-proof platform. We do continue to offer local support to all our clients to experience the benefits of M1 and happy to discuss a way forward with you.
November 2019
Joseph from Applied Laser Technologies
Company Size: 51-200 employees
Industry: Machinery
Time Used: More than 2 years
Review Source
Ease-of-use
2.0
Customer support
4.0
Functionality
4.0
November 2019
Administrator Review
As someone who was not involved in the purchase of M1 I have been please with the freedom and flexibility the system provides me as an administrator. Most complaints would be from end users who some times have a hard time with the interface. These complaints are often easily solved with training and super user engagement.
Pros
This software is highly customizable and provides freedom for the many integrations that we implement regularly.
Cons
This software is not the most user friendly for a sizable chunk of our end users. Customers with limited computer experience find the interface difficult to use outside of tasks they perfomr regularly. This issues are largely easily solved by regular attention from the software administrators or super users.
November 2019
Lauren from Sjoberg Tool & Mfg Corp
Company Size: 51-200 employees
Industry: Consumer Goods
Time Used: More than 2 years
Review Source
Ease-of-use
4.0
Customer support
3.0
Functionality
3.0
November 2019
M1 Review
I use the software daily. Like I said it is very easy to navigate. I wish I knew more about the capabilities and what we can use it for in our industry.
Pros
Once you understand the features and how to navigate, it is a fairly easy software to use. Information is easy to find. It is also easy to query for information.
Cons
There are not any modules available that we know of that can assist in training to understand the features that M1 has to offer. There are several features that we don't use. Features that we wish we knew more about are scheduling and the possibility of integrating a bar code scanning system. Our IT admin has been working on this with M1.