About ICIM ERP and Accelerated ERP

ICIM ERP by Metasystems offers small and midsize discrete manufacturers a comprehensive ERP that brings together order management, engineering, manufacturing, CRM, financials and warranty management. It supports the business needs of manufacturers: Make to Order, Engineer to Order, Assemble to Order, Mixed Mode and more.

At the core of ICIM ERP is the engineering module, which offers an integrated inventory control, resource planning, purchasing, lot and serial control, shop floor management and quality assurance. ICIM ERP is also suitable for ETO companies as it helps them manage part numbers, as well as provide complex engineering status controls.

ICIM CRM is fully integrated with the rest of the modules, giving resources to track and analyze both p...


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Supported Operating System(s):

Windows 8

15 Reviews of ICIM ERP and Accelerated ERP

Average User Ratings

Overall

4.20 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(6)

6

4 stars

(6)

6

3 stars

(2)

2

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 15 results

May 2012

Laura from WDG

Time Used: Free Trial


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

May 2012

We are a specialty chemical blending company with specific needs regarding formulating and purchasing/receiving. We also operate out of two offices - one for administration, and one for production. In the past, we had receiving and payables issues - where we paid for material that we hadn't fully received, etc. In addition, our formulas were difficult to access and print for production purposes. Metasystems was able to come in and create ICIM ERP that was tailored specifically to our needs - developing programs for each of our different products so everything worked perfectly. Our labels are now printed automatically w/ barcodes and specific lot numbers - generated directly from our sales order numbers. The general work flow process from sales order, to work order, to packing slip, payables, receivables, general ledger - everything is streamlined! ICIM ERP enabled us to grow from 4 million in sales to 7 million in one year, which would have been IMPOSSIBLE with the paper system we were using before. I can't imagine the glaring (and expensive!) errors that would've occurred with that kind of growth. Metasystems customer support is superb. I cannot highly recommend them enough. To be able to call or email someone in the USA, and get a near immediate response or solution is a far cry from most of the other ERP systems we looked at. I can't imagine our business without Metasystems or ICIM ERP - they are truly a partner at this point.

October 2008

Bruce from WinSystems Inc

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

October 2008

We have been live with ICIM for over 3 years.

We have been live with ICIM for over 3 years and the best recommendation I can make is that I would make the same selection again.

Pros

We ultimately selected ICIM because of the people and business methods of Metasystems. Most all other ERP packages are shrink-wrap meaning that either zero or limited customization is available. One of our primary considerations was the ability to taylor the software to our unique operation. Metasystems offered the customization option and their employees provide vast experience and expertise over a broad industry spectrum. They were able to offer invaluable insight as a true partner in the definition and implementation of the package.

Cons

As expected, the customization of the package could at times be challenging. There were several major issues encountered along the development and implementation path but the Metasystem programmers were always available (even on nights, Saturdays and Sundays as needed), friendly, knowledgable and help to get us through all of the problems.

May 2012

Jarrod from Heil Trailer International

Time Used: Free Trial


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

May 2012

Heil Trailer International is the industry leading transportation solution provider and we have been in business since 1901. We have been using ICIM ERP by Metasystems for over 15 years. They have always provided fast efficient service and have built custom applications that have met or exceeded our specific needs from day one. We continue to integrate ICIM ERP into our new acquisitions - Metasystems always manages the implementations in an extremely timely, efficient and accurate manner. Metasystems really took the time to learn about our business and our processes, this enables them to see the bigger picture and understand how one change can affect other segments of our unique business. If we need support, the team at Metasystems is always there for us with fast repairs that keep us up and running with no production stopping downtime. I don't think you will find a better ERP provider on the market than Metasystems.

September 2016

Jim from Marvin Windows

Industry: Electrical/Electronic Manufacturing

Time Used: More than 2 years


Ease-of-use

1.0

Value for money

3.5

Customer support

1.0

Functionality

3.5

September 2016

Mgr - strategic programs

Pros

Stable and works for most of what we need in a mfg ERP ; fairly good configurator; ok on the accounting side

Cons

Old school tech and limitations on so much modern technology - built before BI a was really a consideration

January 2017

Anthony from Kettering University

Company Size: 501-1,000 employees

Industry: Primary/Secondary Education

Time Used: Less than 6 months


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

January 2017

Metasys JCI

This system has been in use for at least 15 years. We have recently upgraded to the latest version and have been given assistance by JCI support. The system is primarily used to gauge the building systems and make adjustments as needed. It is our number one resource when any climate-related issue occurs. We are thankful for the utility and use of this system.

Pros

Ease of use Available training Compatibility with different components Visual interface Customer support 60% of the time Backnet capability

Cons

Cost, upgrades are lengthy