About QT9 Quality Management

QT9 Quality Management Software is a web-based QMS software used by companies to comply with ISO and FDA quality standards. The software is available for deployment either on-premise or in the cloud. The tool eliminates the need for paper records and replaces them with electronic systems. The application helps service and manufacturing companies manage day-to-day work and instills full transparency across the system.

QT9 Quality Management Software allows users to set up email reminders to keep employees on track to finish project modules within time limits. Users can also track nonconforming products, corrective actions taken by employees, document control, training, and other quality modules electronically through the QMS system. The application provides mo...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

23 Reviews of QT9 Quality Management

Average User Ratings

Overall

4.48 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(14)

14

4 stars

(6)

6

3 stars

(3)

3

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 23 results

March 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Time Used: Less than 6 months

Review Source: GetApp


Ease-of-use

5.0

Functionality

5.0

March 2018

Quality management made quick and easy

Pros

The QT9 software products seem to be designed with the customer in mind. The user-friendliness is clearly a part of the QT9 Quality Management Software. I love how easy it made everything.

Cons

I think that at times the process could have been a little more efficient in terms of time it takes to process a quality management order.

Response from QT9 Software

Replied September 2019

Thank you for the review of the QT9 QMS. It is great to hear you find the QT9 QMS easy to use! We appreciate the review.

June 2015

Reba from Magellan Diagnostics, Inc.

Industry: Medical Devices

Time Used: More than 2 years


Ease-of-use

4.5

Customer support

5.0

Functionality

4.5

June 2015

Excellent support, traceability and ease of use.

Pros

For a small company this sw package has all the basic offerings. We are a medical device company and myself, the FDA & ISO auditors liked the traceability, control of documents and everything was there at our fingertips from Management review to Documents to CAR's. Qt9 is always responsive to our questions and resolving issues. They have incorporated some of our suggestions into their sw updates. It is intuitive to new users and easy to use. We have configured their ECR module to handle storage of documents and electronic signoff for Validation Protocols,Reports, Design review meetings, Stop & Resume Ships, and other processes that need sign-off in addition to its ECR capability. For the cost, the flexibility, electronic signature and traceability is worth trying out the system.

Cons

One of the items on our wish lists is to be able to limit daily emails to weekly for some people. The common complaint is that people don't look at them (deleting) because a notification appears every day. Training module is a little inflexible, but they are looking at improving it and also improving the report outputs.

Response from QT9 Software

Replied September 2019

Reba - Thank you for your review of the QT9 QMS. We love hearing our software is easy to use and the support excellent! We have added many new features to the QT9 QMS over the years, and we would be happy to show you how you can use the Training Module to benefit Magellan Diagnostics. Please feel free to reach out to our team. Thanks again!

June 2020

Nacaro from Dynamic Aviation

Company Size: 201-500 employees

Industry: Aviation & Aerospace

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

4.0

Functionality

2.0

June 2020

Limited Flexability

To be honest we do not use all the modules within QT9 but the ones we do use allow us to get by and pass our QMS audits, but for the power user like myself that wants to extract detailed performance data you’ll have to extract the data and pull it into excel and manipulate it to get metrics you need. What you see is what you get, no customizing nothing. No overdue notifications or escalation process built in.

Pros

Ease of rolling out the product. Built in forms are helpful for a beginner. There are some features if you dig into the settings that allow you minor custom uses. The Calibration and Prevenative Maintenance Modules are promising and somewhat helpful. The document control module has worked well for us.

Cons

1. the biggest disappointment - No customability of modules and forms. Lots of tabs on the nonconforming product and corrective action forms and you cannot get rid of the tabs you do not need, You cannot even hide the tabs. Absolutely no customization to tailor to your organization. 2. No email reminders if you have overdue actions pending, you’ll have to look at the database daily. 3. No filtering of overdue items in perato analysis. You can filter: Open Items, Closed, Rejected, Submitted and deleted but nothing to tell you if an item is past due. No email notifications if an item goes past due. You can only disply the entire reports that are overdue. 4. Ad Hoc Reports are Lackluster for reporting performance data analysis (Perato Analysis, Bar Graphs, Line Graphs etc) Nothing here to help you determine how effective or ineffective your QMS is. 5. If you have more than one process approver (Risk, CA’s, NC’s etc) and one of them approves the action the other approvers cannot go back and make changes. Your locked out. I had myself and one other person approving a risk and the other approver approved the risk and I could not make any changes. I had to delete the entire risk action and start over. 6. Only exports to CSV files not Excel .xlsx extensions 7. Internal audit module - build a schedule only. No prefilled forms to use, no form development capabilities.

Reasons for Choosing QT9 Quality Management

I’m a certified AS9100 aerospace auditor and have seen QT9 used at several companies I have audited and thought is was impressive as an observer. Now that I am a user, it doesn’t meet our needs.

Response from QT9 Software

Replied August 2020

Hi Nacaro As soon as we saw the review, we had our team personally reach out to you. 1. Customizability: Unlimited custom fields are quick and easy to setup. Tabs cannot be hidden it is like an economy car vs a luxury car. The features are included. 2. Emails: QT9 automatically sends email reminders and overdue notifications to the responsible parties and/or administrators. 3. Filtering: Each individual user can customize their dashboard grids for each module to filter and display the content you want to see. It sounds like you have the "Status" column hidden. 4. Ad Hoc Reports: We include customizable filters for all canned reports and a customer report generator to create any report you could need for measurement. 5. Approvers: Simply change your settings to require 2 or more approvers. 6. Exports: We export to a universal CSV that can be easily be opened in Excel & other programs. 7. Audit Module: During implementation you build an electronic form and you attach related files.

May 2019

Timothy from Olympic Steel - Atlanta Division

Company Size: 1,001-5,000 employees

Industry: Mining & Metals

Time Used: Less than 2 years

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

QT9 - All Quality Management Systems in one place

Our biggest problem with the legacy programs were solved by using QT9, by having control over all requirements of our quality system registrar. All users (123 people) have been polled with a 98% positive response.

Pros

I like most that our ISO 9001:2015 certified quality management systems are now in one (software) place. We no longer need to create and store our documentation, audits, suppliers, inspections, change control, risk assessment , calibration, projects, management review, corrective actions in multiple locations and formats.

Cons

Query / search features are limited and not made to be used intuitively.

Response from QT9 Software

Replied September 2019

Tim - Thank you for your follow-up review of the QT9 QMS. It is great to hear you are able to integrate so many of your processes into one central place! Just let us know if we can help you or your team centralize information from any other processes. Thanks again.

June 2017

Lisa from Lawrence Tool & Molding

Company Size: 51-200 employees

Industry: Plastics

Time Used: Less than 12 months


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

QT9 all the modules, tons of training and service

We are a tiny manufacturing company. Recent audits for a large and valuable customer have driven the need to develop our Quality Management System. QT9 was the only reasonably priced option that didn't make me pick upfront which handful of modules I might need. I still haven't started using everything QT9 has to offer but my CAPA and Customer Feedback programs are robust and well documented. The automatic emails to designated "Responsible Parties" seemed to really please my last auditor. I even use it for my Safety Incidents/Investigations.

Pros

You get all the modules that are available at the time of purchase, plus your software gets upgraded to include future awesomeness as they develop it. It's pretty intuitive, but what it lacks there, it makes up for in the abundant training and help options. The staff is very hands on and knows the product intimately. The launch process was relatively easy and well handled. A sandbox site allows you to work out how you'll implement the system before cluttering it up with your first attempts. All that and relatively inexpensive.

Cons

Not all the modules may be a perfect fit for how you'll use the software. You may have to be creative or maintain some documentation outside the software.

Response from QT9 Software

Replied September 2019

Lisa - Thank you for your review of the QT9 QMS. We are happy to hear you have had a positive experience and like all the modules included! Please feel free to reach out to us on training for the other modules.