TrueERP Software


 

True ERP is an operations management suite available in both cloud-based and on-premise formats which caters to SMB enterprises like wholesalers, construction firms and retailers, along with others.

True ERP contains several different features to help streamline processes. The system’s accounting feature provides charts and graphs through Real-Time reporting, so users instantly gain access to graphical representations of data. The CRM module helps sales teams track responses, document customer histories, and even generate customer satisfaction reports. Through the program’s Electronic Data Integration (EDI), files can be imported and exported in various formats. The solution can also integrate directly with Google Analytics. True ERP’s inventory control feature shows current stock levels, tracks volume prices, documents raw materials inventories and more. It also tracks stock levels across numerous stores and warehouses.

The manufacturing module is directly connected to the purchasing feature, so purchasing managers are instantly notified whenever the inventory is required.

Support is available via email, phone and through an online knowledge base.

 

TrueERP - Reporting
 
  • TrueERP - Reporting
    Reporting
  • TrueERP - Servicing
    Servicing
  • TrueERP - Inventory
    Inventory
  • TrueERP - Job Costing
    Job Costing
  • TrueERP - Manufacturing
    Manufacturing
Supported Operating System(s):
Windows 7, Web browser (OS agnostic), Windows 8

42 Reviews of TrueERP

 

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Software Advice Reviews (30)
More Reviews (12)

Showing 1-20 of 30

Mary May from Coca-Cola FEMSA Philippines
Specialty: Food & beverage
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2018

September 2018

Good Software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This software is really good for us in our industry. It is very easy to use and does not require a huge tutorial to get to use it.

Cons

Looking forward for more faster accommodation from the Support Team. But all in all. It is ok for me.

Review Source
 
 

Sharon from Chemical Safety International Pty Ltd
Specialty: Chemicals
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Software ease of use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We generally use ERP for our work flow, accounting and payroll and all functions work well for our business. It does not take too long to induct new staff in the use of ERP.

Pros

I like the flexibility within ERP which allows each staff member to customize their preferences. We can amend the same listing to reflect what we individually find most useful.

Cons

There are no major issues. Occasionally we need to amend our closing dates (past the nine months after year end) and that is a little frustrating. A longer length of time before instigating closing dates would be good.

Review Source
 
 

Dindo from Magnifico Jeans Inc
Specialty: Retail
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2018

June 2018

Trustworthy Inventory Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Trust this Product, it really helps a lot !

Pros

I like the best of this Product is that it give us a real time data to track our stock level across a very large scale warehouse and different stores.

Cons

I have nothing to say bad thing about this product, instead it was very good software to be trusted.

Review Source
 
 

Kristin from True Value Corp
Specialty: Other goods
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2018

May 2018

True ERP almost

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall a great product though.

Pros

•Reducing and managing your costs and improving the efficiency of your whole operation
•Getting easier visibility of every transaction across the enterprise
•Making better decisions for your business based on information that is 100% up to date

Cons

The out of the box functionality doesn't support our vast goods and materials. Therefore we weren't able to maintain our customer’s expectations like we thought.

Review Source
 
 

Nicholas from Farfan and Mendes Limited
Specialty: Other goods
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Great Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Really happy with the software and support. The True ERP team is always there to help us. Software helps us daily and no issue's from my user preference.

Cons

All our issues get resolved in no time. There is some functionality that I would make slightly different within the inventory section, but nothing much

Review Source
 
 

Elizbe from Chas Everitt
Specialty: Furniture / home decor
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Very good software.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

This software is very user friendly

Pros

Easy to use. Good customer care and great value for your money. I love the fact that every module works together.

Cons

There is no cons at the moment. Everything is working great together. I would recommend this for anyone wanting to buy software.

Review Source
 
 

Keaton from Perfection tool and die
Specialty: Metals / minerals
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

good setup of the website, still feel it needs a bit of work, better than what i have come across

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

good layout, everything is there where you expect it to be. appealing to the eye. load time is very good.

Cons

would prefer to see a welcome home page rather than straight to the point. things could be categorised it will help with a lot with the ergonomics

Review Source
 
 

Marc from Design and Print
Specialty: Paper & packaging
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

The implementation and setup was painless

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great piece of software and really helped improve our daily processes

Pros

The general ease of ise and it overall functionality is great. Anyone with a bit of pc know how can find there way in the software quite easily

Cons

Like any other software there is always something the user doesnt like (nature of the beast I guess), but up and to date we havent come across anything

Review Source
 
 

Roger from Rapp Australia
Specialty: Other goods
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Very good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Good support you explain things so I can understand them and its good to talk to you. Happy with the support I receive

Cons

The support is good I just need to train some more on the functionality which I can do with you as you explain it well

Review Source
 
 

Jag from Cabs
Specialty: Other goods
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

No Stress

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Made my life and business easier

Pros

Well, I am getting a discount from the company which is really good. About the product or the software, we are really happy that we bought it. Its easy to use, very friendly, and basically it helps our business needs.

Review Source
 
 

Hilda from Rodriguez Daycare
Specialty: Other goods
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Down Hill

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The company is going down I think. They only have a staff of 5 people is Aus and non in the USA.

Pros

Their accounting package used to be good but after a update, it's full of bugs and accounting is wrong

Cons

zero customer support, bugs, freezes, software just does not work.

Review Source
 
 

Julia from ConcealFab, Inc.
Specialty: Other goods
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Is TrueERP still in Business?

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have three numbers on file for Customer Service, but it is always a guess as to which one is CONNECTED. Today, two of the three numbers have been disconnect and when I did connect, it was an answering service. We are currently locked out of the system. We have had this issue before with numbers not working. The support I can get thru to leave a message is based out of Hawaii. We are in a different time zone, so I don't expect a call back for a few hours.

Pros

The cost was what drove us to this product. It is cheap compared to other programs. We are now getting what we paid for.

Cons

The system is not flexible. We were told it would interface with SolidWorks, this has yet to happen. The General Ledger is set up by them, and we were not able to adjust as easily as they said. Some accounts, we just can't change. Customer Service is not available to us on a daily basis.

 
 

Lara from Australian Scaffolds
Specialty: Building materials
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Running different types of reports is so easy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

In short, yes TrueERP has helped us manage the day to day business. It is a big program and it was a significant change overall. The past year has been a big adjustment and you guys are developing the Hire module for us. After those developments are complete it will be even more helpful. I would also give a higher rating for “Value for Money” once our additions are done and we can use the Hire module. I wouldn’t hesitate to recommend the software to anyone with experience in inventory software, otherwise, there is a bigger learning curve. Besides that, I would for sure! Personally, I would describe the software as user-friendly!

Pros

Running different types of reports is so easy! The sort functions for lists and the ability to apply filters is also great!

Cons

We have had problems loading some of our really big reports. We also found an issue with the auto-reorder functionality but they are fixing this for us now.

Advice to Others

Set up a sample company to mirror your current company to learn how to use the software without mucking up your real data. Practicing in a sample environment has been really good for us!

 
 

Paul from Specialised Plumbing Centre
Specialty: Plumbing & HVAC
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Very user-friendly, that's why I got it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The software is very user-friendly, that’s why I got it! I can always call in and get real-time support, however, sometimes I need to call them to follow up. I would recommend the software as well. If the Gold Coast office asks me to be a reference, they can ring me up for a recommendation.

Pros

The part I like best is the ease of use! You can get where you want to be quick!

Cons

It can be slow, for example when pulling the product list, particularly at our second location.

 
 

Karren from DMD Importers
Specialty: Other goods
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

It is a very adaptable package!

Ease-of-use

Functionality

Product Quality

Customer Support

I would recommend TrueERP! It accommodates any kind of business and molds to what their needs are. You can tell by all of the different features that it would suit any company, especially larger companies. It is a very adaptable package!

Pros

The things I like best about TrueERP is that it is user-friendly and straightforward. It also makes invoicing very easy.

Cons

Only that with the last update some of our templates were affected & some preferences were changed which was a little time consuming to fix.

Advice to Others

I use the memorized transactions feature to copy PO’s.

 
 

Don from Betacraft NZ
Specialty: Apparel
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Wholesaling/Garments

Ease-of-use

Functionality

Product Quality

Customer Support

TrueERP has helped manage our processes and there are definitely parts that are user-friendly. Some parts are little more difficult to manage. We are always able to call and get real-time support.

Pros

All the best parts I take for granted because I use the software on a daily basis, and it does what I want it to do.

Cons

At times the speed and it would be great to have a report writer we could use.

Advice to Others

Use the shortcuts available for training, like the help pages.

 
 

Roger from Rapp Australia
Specialty: Medical equipment & supplies
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Would I recommend TrueERP? I always do and already have quite a bit!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It does help me manage the daily business, I think it’s good and it does what I want it to do. I would like to embed more of the manufacturing features in, especially now with version 2017. The software is user-friendly, but the user environment is always changing so it could continue to evolve. I am always able to call and get real-time support, and support now is better than it was previously. I have recommended the software to others quite a bit.

Pros

I love that I can get things live. The value for the money is great because it is always developing.

Cons

It’s great in development, but it’s still rising. There are small functionalities I want it to have, like being able to print from the prepayment screen.

 
 

Peter from Placid Pools
Specialty: Other goods
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

In the business of pool building & retail

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

TrueERP has helped us with POS, invoicing and tracking customers and stock. I suppose it is user-friendly. As with everything, though, for those who aren’t as computer literate, you may have to play around. I am able to call in for support when I need it and I would recommend it.

Pros

Inventory and customer/stock lists

Cons

Financials

Advice to Others

Like any new program it takes time to appreciate the complexity.

 
 

Kristy from Manuplex
Specialty: Other goods
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Underground Mining/Manufacturing

Ease-of-use

Functionality

Product Quality

Customer Support

TrueERP has helped me manage my daily business processes and I can call in to get real-time phone support. We are waiting on an issue with the tax summary, but this should be resolved in the latest version. I would recommend the software to a friend/colleague.

Pros

It’s easy to use once you get to know it and I can make entries quickly.

Cons

Nothing really.

 
 

Kevin from National Energy & Light, Inc.
Specialty: Other goods
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Expensive but if your big enough, its worth it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I had the pleasure of having an incredible sales person but this program is actually MASSIVE! You most certainly need to be a company of a certain size or bigger to get value out of this but it is jam packed with features! I don't know if this is true for everyone but my sales rep even told us that they can build in any other feature we need! So far I haven't seen anything they are missing though. This comes with all kinds of inventory management functionality as well as project management tools. This has accounting and finance built in and really is a complete set of tools for your distribution business.

Pros

So many features! This does it all, accounting, finance, inventory, project management, all in one!

Cons

This is an incredibly expensive product so it is not for everyone! You have to be of a certain size company for the numbers to make sense to you. Only if your big enough will you see the return on investment that makes this worth it!

Advice to Others

If you have a medium to large company check this out! After a certain size company the value of this software just sky rockets!

 
 
 
Showing 1-12 of 12

kevin from Falcan
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

really bad experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

i would never recommend this software to anyone there are a lot of other choices to go to.

Pros

nothing that is not offered by other companies

Cons

they do not seem to stand behind the product and will send renewal invoices that are three times the previous year

Review Source: Capterra
 

Elly from Eternal Design
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Convenient and has what we need

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is easy to use and has everything wee need from inventory to accounts and more so helps allot in our business.

Cons

The software is good and has all of the functions that we require so no cons for the software, the functions are good and easy to use.

Review Source: Capterra
 

Nicholas from FML

November 2017

November 2017

Amazing support, Implementation by customer support has been exceptional.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are just waiting for our additions to be done to be able to fully take advantage of the software.

Pros

I like that we are able to customize to suit our business. The admin panel is easy for me to use. Implementation with Dene or Simon is highly recommended.

Review Source: Capterra
 

Jessica from 456-Designs

September 2017

September 2017

I wish I never bought this software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The sales pitch seemed like it would be easy. But ever since we have started it does not look like it was the case.

Cons

They promise free customization BUT that is just their tactic. I remember doing a meeting with customer rep and he said that they would do the customization of the software free. He even went as far as saying they would be going onsite for two weeks to "map" out the process and create screen shots to do these customization's. They did do the first part. But once it came down to creating what we asked for they are now saying we have to pay! That was not part of the package. I think it is because we have already paid them in full. I can see why they want full payment upfront WITHOUT even delivering anything! Now I am finding out they have changed their name twice. They also lost all their employees in the USA and now looking at their reviews it looks like they treat their employees horrible as well.

Review Source: Capterra
 

Dino from ARM Enterprises
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Useless Software Never Performed as Promised

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

NONE

Pros

On the surface, the software appears to provide a tremendous amount of functionality for a relatively low cost. But look very deeply and demand that the software is proven in your environment before you send them one penny.

Cons

TrueERP over promised and never deliver the key functionality of EDI connections to our retail partners. They had assured us that the functionality was in place and it only needed configuration to work with our vendors. After many months of working with the developers, they NEVER could deliver or even demonstrate the EDI functionality. They made one excuse after another and it became evident that they had no experience in EDI connections with major retailers and did not have a clue on how to make an interface work. After 7 months of trying to work with TrueERP, we gave up and requested a refund. They refused to refund the cost of the software which was never operational and we are now forced into legal proceeding to attempt recovery of our money. Don't trust TrueERP. If you still want to purchase their software make 100% certain it does everything you need before you give them any money.

Review Source: Capterra
 

Ines from Rengo Packaging
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Great for accounting!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I would absolutely recommend TrueERP to a friend or colleague. ERP is user-friendly, has helped us with our daily business processes and I am always able to call to get real-time support.

Pros

It's great from the accounting side because everything is linked! I also really like the ability to drill down into financials to easily be able to see where the numbers roll from.

Cons

That you can't drill into locked transactions without changing the closing dates in the software preferences, but I know once we update to the latest version we will have an option to include data prior to the closing dates in the main financial reports. It would also be nice to have an access level that makes all previous months read-only.

Advice to Others

I like to print out my financial reports as I run them to help me see what changes were made in between dates.

Review Source: Capterra
 

Halie from International Alignment Designs
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Great product that links all parts of the business in real time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall TrueERP has been very helpful to our business. It helped dramatically with our inventory control as well as our manufacturing. The staff is very knowledgeable and helpful. I would recommend this product to any business whether it be to start up or established.

Pros

Customization, ease of use, and real time.

Advice to Others

They do free customization of the software. Definitely, ask them about this feature.

Review Source: Capterra
 

Catherine from EyePlay Productions
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

ERP has made staying on top of my business easy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software is incredibly intuitive, pretty easy to navigate through and provides a lot of convenience with inputting as well as retrieving data.

Pros

You can customize pretty much everything on it.

Cons

Integrating to a third party is not plug and play, they will definitely make it work but it will take some time.

Review Source: Capterra
 

Jenny from Jen¿s Wholesale Books
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

ERP has helped us organize and is a true time saver!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

For the first time, I've found organization for my business. Inventory management was by far one of our biggest challenges and we could barely report accurately on the simplest of financials. TrueERP allowed us to track orders and make appropriate decisions based on our customer orders and real time figures.

Pros

I am able to control inventory more accurately than we ever have so I can make sure I am ordering enough of the right products, which helps me ensure that products do not sit on the shelf. I can also finally trust that our accountant has real time numbers to work with when generating reports to give us a true and current glance at where we stand. We have also requested a few custom reports which were developed specifically for us, like software that comes with amenities!

Cons

Integration with FedEx did take some time and we had to go back and forth with them for a while. Not - show stopper by any means, but definitely require more effort than we had anticipated.

Review Source: Capterra
 

Tiara from Rengo Packaging
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

TrueERP - Accounting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

In terms of ease of use, overall functionality/quality and customer support I would rate ERP a 10 out of 10! It has helped me manage daily accounting processes and I am always able to get real time support. I would recommend ERP to a friend of colleague.

Review Source: Capterra
 

Chuck from Jessi143000@gmail.com

October 2016

October 2016

Lost Money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Please exercise caution when looking into this company.

Pros

The Software seems to offer a lot and seems to be easy to use.

Cons

The software, unfortunately, does not work. It seemed to have so much functionality, but once we attempted to use more than accounting and was updated to their latest version. That is when we started to have so many problems. The software freezes. We can not get a hold of US support. Its always out side of the country. It takes days for them to get back to me. I had to look for another software company. They seem to not care about their clients after taking their money.

It looks like they treat their employees the same as they treat their clients.

Review Source: Capterra
 

Tiarra from Rengo Packaging
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Stellar Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

TrueERP has helped us manage our daily business processes. It is definitely user friendly. Support is very friendly and I always get support every time I call. The software over all is great!

Pros

Everything about the product is great.

Review Source: Capterra