Useful Quality Management Tool

The software has helped us as an organization because it provides electronic records of things we previously documented/recorded on paper. Also, we have had nothing but positive interactions with the folks at ZenQMS. They are a pleasure to work with.

Pros

This software is very useful and configurable to our needs as a business. It helped us to close a gap that existed in our quality system. Also, the customer service is fantastic; Our rep and his team are very responsive. When you encounter an obstacle, they will do whatever they can to help you get over it. The user interface is easy to use. They are very receptive to feedback; they are always trying to actively improve the system with the help of their user community. They are truly a pleasure to work with.

Cons

At times it has the look and feel of something that is new. With that being said, there is a great foundation to be built upon. I firmly believe that this application will only get better with time.

Wonderful all-around e-QMS

Our company transitioned from a paper-based system to ZenQMS and it has been WONDERFUL. The Zen team was responsive, respectful, and a joy to work with from the start. It was a hard transition for our team to adapt to some new routines and procedures, but everyone has raved since the launch. It has completely changed the efficiency of our internal quality systems, from compliance training, to audit organization, and corrective actions.

Pros

-Efficient and pleasant design and functionality -Easy to maneuver dashboard with multiple levels of exporting & organizing data -Smooth implementation -Successful collaboration for employees on and off-site -Great pricing for all of the features!

Cons

-An app interface would be a game-changer

One stop solution for an effective Quality Management System

ZenQMS is a great system to work on.The system is easy to use and can be tailored to fit your company's needs. Also, the team at Zen is doing a great job with respect to support needed for any issues/concerns raised. The team is always working on implementing new changes and new features to make the product even more compliant and robust.

Pros

The linking of the entire software including the documents management, issue/action and the audit module is very effective. The document management module is my favorite part of this software. It is easy to use and very user friendly. This module has great functionalities like easy drafting of documents, version control, adding reviewers and approvers through different workflows, retiring of different documents and archival process.

Cons

A great software. However, the issue/action module can be made more robust.

System is user friendly and highly functional, support team not so much.

Their support team is not very supportive, initially getting the assigned account manager to provide us with details on the implementation was like pulling teeth. Then he left Zen QMS, the next assigned rep has been very cavalier and somewhat unresponsive. Very difficult to get the support needed to smoothly and efficiently customize/implement each module.

Pros

The system has a simple interface and is easy to use.

Cons

Doesn't have the ability to customize very many features.

ZenQMS Product Review

ZenQMS Customer Service is highly responsive and very effective. They are quick to solve issues/problem, which actually are few and far in between. The downtime is almost non-existent. Based on my experience using the product, I highly recommend ZenQMS for executing a quality management system in a paperless environment.

Pros

This is a simple but effective and efficient software application for executing several elements of an organization's quality management system. We utilize the Document Control and Training modules and I like the ease of creating/revising documents and initiating training tasks in a paperless environment. I also found the implementation process straightforward and the assistance from the ZenQMS team during implementation was great!

Cons

The metrics capability is a bit limited.